North American Tour Postponement FAQ
North American Tour Postponement FAQ
1. Will tickets purchased for the postponed shows be valid for the rescheduled dates?
Yes. All tickets will be honored for the new show dates. Those who are unable to make the show will have the option of getting their tickets refunded. Refunds will take place at your point of purchase.
Note: TM will notify Ten Club ticket purchasers once the Ticketstoday customer service center is reopened and able to continue processing refunds upon request.
2. Will the European shows get postponed?
London's BST festival was officially canceled on April 8th. For more information and the event statement, please visit: (https://www.bst-hydepark.com/event-info/2020-update)
We are still assessing the rest of the 2020 European tour dates with partners and plan to have a full tour update on Friday, April 10th. We appreciate your patience in understanding that Ten Club customer service has no further information to share until then.
3. When will you have the rescheduled dates?
We are working as fast as we can with all our partners to confirm new dates in a fluid situation. We ask you to please refrain from contacting venues and promoters as they will not have any additional information to provide you.
4. You reference leg 1 of a tour, does this mean there will be a leg 2?
Yes, we hope so! We are working to maximize the number of opportunities to play music for you guys. Stay tuned.
5. Will Gigaton Listening Experience in Dolby Atmos still be taking place in movie theaters around the world?
No. This immersive experience was
scheduled to premiere in theaters worldwide on March 25th but we are
aware several markets have already postponed or cancelled their
screenings and we believe more will follow suit in the coming days. As
this public health crisis continues to unfold, we have made the
unfortunate decision to postpone ALL of the March 25th “Gigaton
Theatrical Listening Experience” events until they can be safely
We are working closely with all of our exhibitors around the world to quickly re-schedule these events as soon as possible.
The ticketing for this event was managed by local theaters and they will also be overseeing the ticket refund/transfer process. As each theater will be following their own ticketing systems, we ask you to please consult your point of sale for further information regarding refunds and/or transferring to the new date when scheduled.
6. When did you make the decision to postpone leg 1?
We have been through a lot as a band over the past 30 years and we did not make this decision lightly. Our team worked tirelessly to see if we could keep the tour going. It became clear by Monday afternoon that we would not be able to - in good conscience - head out on the road. Even though our gear was already en route and our crew was on the ground for rehearsals, we made the difficult decision to postpone. We wanted you all to know as soon as we knew so you could make your own plans.
7. Does anyone in the band have coronavirus?
No. We postponed the tour out of an abundance of caution and concern for our fans, our touring staff, and everyone’s families and communities. We appreciate everyone’s support. We continue to follow the precautionary measures recommended by the King County Health Department and urge everyone to do the same.
8. Does this affect the album release?
No. We can’t wait to share new music with you on March 27th.
9. Can I still get the new album and/or merchandise from the PJ store?
Yes. We are still shipping orders and will close the web store if we are unable to fulfill orders for any reason.
10. Is the Omaze campaign still taking place?
Yes. We will still be flying a lucky winner out to NYC for two incredible shows (plus breakfast with Stone and Mike) once tour dates are rescheduled. Thank you to everyone who participated in the campaign.
*updated March 14th, 9 am PT