Who messed up? Fans or Ticketmaster???

135

Comments

  • Posts: 757
    Two things that I think were not user error:

    1) The incorrect "did not win" STL emails that were sent out after winning
    2)  Lack of notification (at least) for 2 night shows where you picked both as first and second picks (LA, OAK).  At a minimum, they didn't send emails.  At worst, they ignored your second entry.
  • AZ Posts: 1,471
    Ticketmaster has admitted priority didnt matter and they had software issues. So there is that.
  • Naperville, IL Posts: 2,068
    jimjam1982 said:
    Ticketmaster has admitted priority didnt matter and they had software issues. So there is that.
    Seriously? They admit they didn't take priorities in to account? At all?
  • Posts: 1,666
    I was just told the same that priority didnt matter from TM and told to take it up with 10c... as they setup of the process, I said obviously TM didtnt follow the process..... Holding for a manager at TM .. 

  • Posts: 7,756
    Can we just start over?
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  • Posts: 757
    jimjam1982 said:
    Ticketmaster has admitted priority didnt matter and they had software issues. So there is that.
    Some CSR that has no idea what they are talking about said that.  It's simply not true.
  • Posts: 354
    jimjam1982 said:
    Ticketmaster has admitted priority didnt matter and they had software issues. So there is that.
    Sarava said:
    show previous quotes
    Seriously? They admit they didn't take priorities in to account? At all?

    If this was the case, we would be seeing people who had MSG and Baltimore as priority 2 or greater getting tickets, and we haven't seen that happen. 

    2000: Camden 9/1 2003: Camden 7/5, Hershey 2004: Reading 2006: Camden 5/28 2008: Camden 6/19, 6/20 2009: Philadelphia 10/27, 10/28, 10/31 2012: Philadelphia 2016: Philadelphia 4/28, New York City 5/2 2018: Seattle 8/8, 8/10 2019: Innings Fest 2021: Sea.Hear.Now, Ohana 2022: Baltimore, Camden, Louisville, St. Louis 2023: Saint Paul 8/31, 9/2 2024: Philadelphia 9/7, 9/9, Baltimore

  • Boston's MetroWest Posts: 19,623
    Ticketmaster is throwing Ten Club under the bus and Ten Club is nowhere to be found with a response. 
    ___________________________________________

    "...I changed by not changing at all..."
  • Naperville, IL Posts: 2,068
    jbaker67 said:
    show previous quotes
    show previous quotes

    If this was the case, we would be seeing people who had MSG and Baltimore as priority 2 or greater getting tickets, and we haven't seen that happen. 
    Yeah that makes sense.

    I just called the number because I never got an email about 2 of the 3 shows I put in for. They actually had a person on to speak to me in less than 2 minutes and he cleared everything up for me. So they're being helpful on the phone - at least for my situation.
  • Posts: 1,666
    I wonder how seat assignments will go...!!  
  • UK Posts: 863
    Gern Blansten said:
    show previous quotes
    I didn't fail to correctly rank anything.  I entered for Oak1 and Oak2 (BA) and got an email confirming that.  I then got accepted for Oak1 and nothing related to Oak2.
    I got exactly the same thing - just with OAK 2 as Priority 1 and OAK 1 as Priority 2.

    No email received either way.  I don't think we were entered in. 
    Lots of other glitches also 
  • Maryland Posts: 16,501
    Swordo said:
    They never should have, nor should again post the odds.
    Agreed.  Just nip the problem in the bud.
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  • Boston's MetroWest Posts: 19,623
    HesCalledDyer said:
    show previous quotes
    Agreed.  Just nip the problem in the bud.
    Certainly no need to include it in the entry emails. Those numbers were guaranteed to go down and including them served no purpose. 
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  • Posts: 57
    edited January 2020
    The problem was with Oakland and Los Angeles having 2 shows.  
    If you put both shows in with your 1st two priorities you only got the 1st one and the second was disregarded by the software that was used for picking out the winners.  
    I just spoke to a supervisor at Tickets Today that in not so many ways agreed with this. 

    Had I have known this I would have put them in different priority order. 

    Ten Club needs to address this.  
    We might need to keep pushing until we get a response for what happened.  




  • Naperville, IL Posts: 2,068
    Gludfssr said:
    The problem was with Oakland and Los Angeles having 2 shows.  
    If you put both shows in with your 1st two priorities you only got the 1st one and the second was disregarded by the software that was used for picking out the winners.  
    I just spoke to a supervisor at Tickets Today that in not so many ways agreed with this. 

    Had I have known this I would have put them in different priority order. 

    Ten Club needs to address this.  
    We might need to keep pushing until we get a response for what happened.  




    Hmm, why would that happen for priorities #1 and #2, but not other numbers? For example, I had LA1 as my #2 and LA2 as my #3, and got both shows.
  • Posts: 2,416
    Gludfssr said:
    The problem was with Oakland and Los Angeles having 2 shows.  
    If you put both shows in with your 1st two priorities you only got the 1st one and the second was disregarded by the software that was used for picking out the winners.  
    I just spoke to a supervisor at Tickets Today that in not so many ways agreed with this. 

    Had I have known this I would have put them in different priority order. 

    Ten Club needs to address this.  
    We might need to keep pushing until we get a response for what happened.  




    This did not happen to everyone, so I don't believe the explanation
  • Earth Posts: 2,845
    here is another thread where people with little to no history are making claims and people are taking them at face value truth.  Be MUCH MORE skeptical folks, be much more skeptical. 
    His eminence has yet to show. 
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  • Posts: 5,399
    So much misinformation being spread. 
  • Posts: 1,696
    They should just cancel the tour and sue Ticketmaster again. 
  • Seattle, WA Posts: 260
    PB11041 said:
    here is another thread where people with little to no history are making claims and people are taking them at face value truth.  Be MUCH MORE skeptical folks, be much more skeptical. 
    I've been a 10c member for 6 years but don't post much. I posted a screenshot of my order in this thread. I didn't make any mistakes, I placed my order correctly, yet was apparently not confirmed (Best Available) for my #2 priority show which some people got confirmed with as their 5th-8th priority.

    Many people who requested both LA and Oakland shows as their #1 and #2 priority had the exact same issue I did. We are not lying. TM (or more specifically Tickets Today) messed up the process for some shows. It's obvious.

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