Who messed up? Fans or Ticketmaster???

RoleModelsinBlood31

NewfieintheUSA said:

Gludfssr said:

The problem was with Oakland and Los Angeles having 2 shows.  

If you put both shows in with your 1st two priorities you only got the 1st one and the second was disregarded by the software that was used for picking out the winners.  

I just spoke to a supervisor at Tickets Today that in not so many ways agreed with this. 

Had I have known this I would have put them in different priority order. 

Ten Club needs to address this.  

We might need to keep pushing until we get a response for what happened.  

This did not happen to everyone, so I don't believe the explanation

This is EXACTLY what happened to me.  First choice BA oak1, second choice BA oak 2.  That was all, and I got the first choice tix and my second was never run.  Had one idiot at TM IN WRITING tell me I went back in and changed my request, ON THE PHONE had a cs rep tell me that was flat out not true and there was no evidence on their side that I ever entered the site an second time. The system
screwed up, and I pretty much think that if I had thrown a different show in the middle as my priority 2 and made OAK2 a priority 3, I would have gotten all 3

JimmyV

Gonzo1977 said:

They should just cancel the tour and sue Ticketmaster again. 

NewfieintheUSA

RoleModelsinBlood31 said:

NewfieintheUSA said:

Gludfssr said:

The problem was with Oakland and Los Angeles having 2 shows.  

If you put both shows in with your 1st two priorities you only got the 1st one and the second was disregarded by the software that was used for picking out the winners.  

I just spoke to a supervisor at Tickets Today that in not so many ways agreed with this. 

Had I have known this I would have put them in different priority order. 

Ten Club needs to address this.  

We might need to keep pushing until we get a response for what happened.  

This did not happen to everyone, so I don't believe the explanation

This is EXACTLY what happened to me.  First choice BA oak1, second choice BA oak 2.  That was all, and I got the first choice tix and my second was never run.  Had one idiot at TM IN WRITING tell me I went back in and changed my request, ON THE PHONE had a cs rep tell me that was flat out not true and there was no evidence on their side that I ever entered the site an second time. The system
screwed up, and I pretty much think that if I had thrown a different show in the middle as my priority 2 and made OAK2 a priority 3, I would have gotten all 3

Possibly, who knows at this point

benjs

RoleModelsinBlood31 said:

NewfieintheUSA said:

Gludfssr said:

The problem was with Oakland and Los Angeles having 2 shows.  

If you put both shows in with your 1st two priorities you only got the 1st one and the second was disregarded by the software that was used for picking out the winners.  

I just spoke to a supervisor at Tickets Today that in not so many ways agreed with this. 

Had I have known this I would have put them in different priority order. 

Ten Club needs to address this.  

We might need to keep pushing until we get a response for what happened.  

This did not happen to everyone, so I don't believe the explanation

This is EXACTLY what happened to me.  First choice BA oak1, second choice BA oak 2.  That was all, and I got the first choice tix and my second was never run.  Had one idiot at TM IN WRITING tell me I went back in and changed my request, ON THE PHONE had a cs rep tell me that was flat out not true and there was no evidence on their side that I ever entered the site an second time. The system
screwed up, and I pretty much think that if I had thrown a different show in the middle as my priority 2 and made OAK2 a priority 3, I would have gotten all 3

Anyone who takes a level 1 CSR's explanations as gospel should know better. I've had situations where four TM reps gave me four responses.

Spurs14

NewfieintheUSA said:

RoleModelsinBlood31 said:

NewfieintheUSA said:

Gludfssr said:

The problem was with Oakland and Los Angeles having 2 shows.  

If you put both shows in with your 1st two priorities you only got the 1st one and the second was disregarded by the software that was used for picking out the winners.  

I just spoke to a supervisor at Tickets Today that in not so many ways agreed with this. 

Had I have known this I would have put them in different priority order. 

Ten Club needs to address this.  

We might need to keep pushing until we get a response for what happened.  

This did not happen to everyone, so I don't believe the explanation

This is EXACTLY what happened to me.  First choice BA oak1, second choice BA oak 2.  That was all, and I got the first choice tix and my second was never run.  Had one idiot at TM IN WRITING tell me I went back in and changed my request, ON THE PHONE had a cs rep tell me that was flat out not true and there was no evidence on their side that I ever entered the site an second time. The system
screwed up, and I pretty much think that if I had thrown a different show in the middle as my priority 2 and made OAK2 a priority 3, I would have gotten all 3

Possibly, who knows at this point

And that's poor customer relations / support.  Someone needs to step up and communicate something.  We (the multi-show LA and Oak people) knew there was an issue on Friday when people with lower priority for these shows started posting their ticket request was filled while ours were not.  Acknowledge there was an issue and that it will be addressed.

The incorrect tickets denied e-mails for Nashville and St. Louis were acknowledged and addressed right away.  Sea posted on here about it on Saturday evening.

on2legs

Too many fans and too few tickets.  The major issue is that the band hasn’t done a proper US tour for a very long time and now they’re only doing two shows in the entire northeast.  They’re hyping a new album and tour but have very few tickets to sell.  We should have seen it from the start... this sale was destined to turn out like this.  All things considered I’m grateful I got tickets to one show.  Hopefully the fall will bring a bunch of dates so everyone can get in the door. 

JimmyV

on2legs said:

Too many fans and too few tickets.  The major issue is that the band hasn’t done a proper US tour for a very long time and now they’re only doing two shows in the entire northeast.  They’re hyping a new album and tour but have very few tickets to sell.  We should have seen it from the start... this sale was destined to turn out like this.  All things considered I’m grateful I got tickets to one show.  Hopefully the fall will bring a bunch of dates so everyone can get in the door. 

Agreed on all counts. 

nicknyr15

Good times 

agentpinckney

What about Tickets Today? I read in another discussion where they were part of this.

Spurs14

..

agentpinckney

I don't know how a lottery could take into account one's priority, if all shows requested REGARDLESS of priority are put in for that lottery ... unless it's a weighted system. If someone puts in for 2 shows then that 2nd show should only carry 1/2 of the chance so someone's 1st priority if priority is actually weighed (if it's the 8th priority, then it would carry 1/8 the chance of someone's first priority). Who the eff knows, lol.

jdopj

NewfieintheUSA said:

Both. I've seen a number of people who made bad priority choices (someone who selected 12 shows, all GA and then blame TC when they didn't get selected).

User error on resubmitting picks (although they should have had a process in place for you to check your picks and make changes to them). 

But the odds were in no way calculated the same way as previous tours, there are obvious email problems, and some unexplained losers when people who had a lower priority picks won. 

They were not calculated the same due to BA in my opinion. How do you properly account reserved odds when you don’t know if they will get GA or not?

mcgruff10

I posted this in another thread.  To me the odds were definitely messed up.

I was just talking to a few of my friends (7 in all including myself) who tried for msg as their first and only ticket request.  All of us put in best available and only one of us won tickets.  At 57% you think more would have won tickets. 

on2legs

mcgruff10 said:

I posted this in another thread.  To me the odds were definitely messed up.

I was just talking to a few of my friends (7 in all including myself) who tried for msg as their first and only ticket request.  All of us put in best available and only one of us won tickets.  At 57% you think more would have won tickets. 

The odds definitely seemed to be off or they didn’t explain properly what the odds were actually referring to... first choice vs. all choices. 

I think all shows with the odds at 99% really jacked people’s expectations way up and that is a huge source for most of the anger.  If you told people ahead of time that there was a good chance they were going to get shut out then people could have managed their expectations better.  Instead we had a huge letdown for most people.  

benjs

mcgruff10 said:

I posted this in another thread.  To me the odds were definitely messed up.

I was just talking to a few of my friends (7 in all including myself) who tried for msg as their first and only ticket request.  All of us put in best available and only one of us won tickets.  At 57% you think more would have won tickets. 

Think of it this way. Your six friends and you each had a coin to flip. Knowing the odds were close to 50%, you hoped yours landed on 'heads'. Yours landed on heads, but your friends' coins landed on tails. Your assumption seems to be that your friends' coins had tails on both sides. My assumption is you got some bad (but not suspiciously bad) luck. 

BennyLaRue

I'd love to be on the conference call tomorrow between 10C and TM. 

PJNB

benjs said:

mcgruff10 said:

I posted this in another thread.  To me the odds were definitely messed up.

I was just talking to a few of my friends (7 in all including myself) who tried for msg as their first and only ticket request.  All of us put in best available and only one of us won tickets.  At 57% you think more would have won tickets. 

Think of it this way. Your six friends and you each had a coin to flip. Knowing the odds were close to 50%, you hoped yours landed on 'heads'. Yours landed on heads, but your friends' coins landed on tails. Your assumption seems to be that your friends' coins had tails on both sides. My assumption is you got some bad (but not suspiciously bad) luck. 

Odds where no wheres near 50%. Take into account all of the GA that won and could not be considered for the RES draw as well as everyone that put NY as a second or worse pick. 1st priority MSG should have been an easy 90% show.

NewfieintheUSA

PJNB said:

benjs said:

mcgruff10 said:

I posted this in another thread.  To me the odds were definitely messed up.

I was just talking to a few of my friends (7 in all including myself) who tried for msg as their first and only ticket request.  All of us put in best available and only one of us won tickets.  At 57% you think more would have won tickets. 

Think of it this way. Your six friends and you each had a coin to flip. Knowing the odds were close to 50%, you hoped yours landed on 'heads'. Yours landed on heads, but your friends' coins landed on tails. Your assumption seems to be that your friends' coins had tails on both sides. My assumption is you got some bad (but not suspiciously bad) luck. 

Odds where no wheres near 50%. Take into account all of the GA that won and could not be considered for the RES draw as well as everyone that put NY as a second or worse pick. 1st priority MSG should have been an easy 90% show.

No way it was 90% if the odds only took 1st priority into account. 

PJNB

NewfieintheUSA said:

PJNB said:

benjs said:

mcgruff10 said:

I posted this in another thread.  To me the odds were definitely messed up.

I was just talking to a few of my friends (7 in all including myself) who tried for msg as their first and only ticket request.  All of us put in best available and only one of us won tickets.  At 57% you think more would have won tickets. 

Think of it this way. Your six friends and you each had a coin to flip. Knowing the odds were close to 50%, you hoped yours landed on 'heads'. Yours landed on heads, but your friends' coins landed on tails. Your assumption seems to be that your friends' coins had tails on both sides. My assumption is you got some bad (but not suspiciously bad) luck. 

Odds where no wheres near 50%. Take into account all of the GA that won and could not be considered for the RES draw as well as everyone that put NY as a second or worse pick. 1st priority MSG should have been an easy 90% show.

No way it was 90% if the odds only took 1st priority into account. 

Has this been confirmed? I was going by the old system. 

JimmyV

PJNB said:

benjs said:

mcgruff10 said:

I posted this in another thread.  To me the odds were definitely messed up.

I was just talking to a few of my friends (7 in all including myself) who tried for msg as their first and only ticket request.  All of us put in best available and only one of us won tickets.  At 57% you think more would have won tickets. 

Think of it this way. Your six friends and you each had a coin to flip. Knowing the odds were close to 50%, you hoped yours landed on 'heads'. Yours landed on heads, but your friends' coins landed on tails. Your assumption seems to be that your friends' coins had tails on both sides. My assumption is you got some bad (but not suspiciously bad) luck. 

Odds where no wheres near 50%. Take into account all of the GA that won and could not be considered for the RES draw as well as everyone that put NY as a second or worse pick. 1st priority MSG should have been an easy 90% show.

Why do you think this? The MSG odds in 2016 were nowhere near 90%.