Who messed up? Fans or Ticketmaster???

JR86440

Sounds like might be a little of both. Willing to bet lots of people didn't read the instructions but also doesn't make sense why so many people missed out of 99% shows while others received with 4th choice. Would be nice to hear some sort of update from 10club..

JimmyV

Don't give 10C a pass on this. This is the process they entered into with Ticketmaster. 

Gern Blansten

TM seems to be pointing the finger at 10c.  But that still doesn't explain why we haven't received rejection emails.

That has to be a TM issue.

E-G-A-G

Well, I still haven’t received confirmation yay or nay on Oakland 1... so...

DoDaFoo

TM clearly messed up on the 2 night stands. 10c messed up by turning this process over to TM.

dcp3y

Ticketmaster in my case...bogus cancellation of STL email after having paid for tix.  Needless uncertainty of did I or didn’t I have tickets.  Cowabunga...cause there’s nothing worse than a Gremmie Out of Control.  New STL song request:  https://youtu.be/6Mu54N9NSaQ

JR86440

dcp3y said:

Ticketmaster in my case...bogus cancellation of STL email after having paid for tix.  Needless uncertainty of did I or didn’t I have tickets.  Cowabunga...cause there’s nothing worse than a Gremmie Out of Control.  New STL song request:  https://youtu.be/6Mu54N9NSaQ

I thought there was an email that was sent out that said to ignore the cancellation email? But yes, this is kind of proof that TM didn't have it's act together

pjpitt89

1. I think fans may have entered multiple shows and then failed to correctly rank them on the next screen
2. I think the odds were poorly done. The "published" odds when you entered were not finals odds, nor were they secured at that percentage in any way by you entering when you did.
3. Again, the odds. Were these odds of winning for 1st priority only? Or for any entry? Poorly done.
4. Some of the cancellations, email issues, etc do seem to be on TM

JR86440

pjpitt89 said:

1. I think fans may have entered multiple shows and then failed to correctly rank them on the next screen
2. I think the odds were poorly done. The "published" odds when you entered were not finals odds, nor were they secured at that percentage in any way by you entering when you did.
3. Some of the cancellations, email issues, etc do seem to be on TM

The odds when you first enter cannot be accurate for obvious reasons. More people that put in, odds will go down. I checked right before deadline and every show was 99% except for NY and Baltimore. Maybe a few were indeed 98 or 97, still doesn't explain people missing out on first choice while others got 4th or 5th. Yes, definitely believe lot of people didn't realize that once you put in for a new show, you cancelled out last submission. 

Gern Blansten

pjpitt89 said:

1. I think fans may have entered multiple shows and then failed to correctly rank them on the next screen
2. I think the odds were poorly done. The "published" odds when you entered were not finals odds, nor were they secured at that percentage in any way by you entering when you did.
3. Again, the odds. Were these odds of winning for 1st priority only? Or for any entry? Poorly done.
4. Some of the cancellations, email issues, etc do seem to be on TM

I didn't fail to correctly rank anything.  I entered for Oak1 and Oak2 (BA) and got an email confirming that.  I then got accepted for Oak1 and nothing related to Oak2.

Bentleyspop

Yes

JR86440

Gern Blansten said:

pjpitt89 said:

1. I think fans may have entered multiple shows and then failed to correctly rank them on the next screen
2. I think the odds were poorly done. The "published" odds when you entered were not finals odds, nor were they secured at that percentage in any way by you entering when you did.
3. Again, the odds. Were these odds of winning for 1st priority only? Or for any entry? Poorly done.
4. Some of the cancellations, email issues, etc do seem to be on TM

I didn't fail to correctly rank anything.  I entered for Oak1 and Oak2 (BA) and got an email confirming that.  I then got accepted for Oak1 and nothing related to Oak2.

Did  you put in for both shows on the same submission?

iOnlyownMymind

It is a large combination of both.  See other threads.  

DoDaFoo

Here is my request. Confirmed for N2, heard nothing about N1. These are my only requests. This was my only submission. I didn't mess anything up, they did.

Gern Blansten

JR86440 said:

Gern Blansten said:

pjpitt89 said:

1. I think fans may have entered multiple shows and then failed to correctly rank them on the next screen
2. I think the odds were poorly done. The "published" odds when you entered were not finals odds, nor were they secured at that percentage in any way by you entering when you did.
3. Again, the odds. Were these odds of winning for 1st priority only? Or for any entry? Poorly done.
4. Some of the cancellations, email issues, etc do seem to be on TM

I didn't fail to correctly rank anything.  I entered for Oak1 and Oak2 (BA) and got an email confirming that.  I then got accepted for Oak1 and nothing related to Oak2.

Did  you put in for both shows on the same submission?

yes....my email conf is identical to DoDaFoo's above except Sat was my priority 1

Gern Blansten

tschav

Fan club for introducing a more complex presale format in a small window of time to react didn’t help. On the flipside, most communication was on point and detailed.

Fans that either didn’t read all official communication (website, emails, etc) during the process, hastily put in their request(s), or spread misinformation on the boards seemed like the culprit in most cases. It was a lot to read, but the less I paid attention to the boards the clearer the info became.

I lucked out on 50/50 of long shot requests - but my expectations were also still in line with the process and odds posted. And knowing the ones I missed still have 2-3 sales upcoming (Verified Fan, Public Sale, Fan Exchange), I’m not concerned yet.

JimmyV

There was a problem with Oakland and there was a problem with St Louis. The odds tool did not work as advertised. 

RoleModelsinBlood31

Ticketmaster in my case.  I only chose Oak1 and oak2 both BA, was confirmed for Oak1 on Friday and cc charged.  I only entered the lottery the one time for fear of screwing it all up if I went back in to even check the odds. I just set it and forget it.  Never got any info about oak2 either way, and I still haven’t heard if I won or lost even though I’m certain I lost.  I had called cc company Saturday morning to be sure there wasn’t an issue or a duplicate rejected charge or anything and they said all was good and no issues on their end.  Definitely extremely let down as I dotted my I’s and crossed my T’s to protect myself from any user error before and during the process.  I’ll get tickets but won’t be using the BA selection in the fall.

BC19108

I can’t speak for others but I read the directions closely and followed them for my submission. I received a confirmation from TM on my revised submission adding a second request for both requests. I did not get either B’more or MSG from Ten Club. 

 I don’t trust TM but think the culprit is largely East Coast demand for those two shows. 

Lerxst1992

Why not design the software as idiot proof? That’s what I usually need.

for example, we are logging into our account with our Ticketmaster  IDs and code provided by 10c.the site knows exactly who the user is. Our 10c data could have been pre loaded once we enter the number that was assigned to us.

when we select our shows, have the next screen force us to rank, if we skip that process, have a red alert warning us to not proceed any further. 

when we subsequently log in to make changes, have our original selections show up and have any changes be to the data that is there , allow us to edit, add and or delete  what is there instead starting from scratch.

yes the instructions spelled it out but the websites are usually designed with required fields and Ticketmaster usually has our ticket history and upcoming shows on our home page and relevant personal data. No reason something similar couldn’t have been set up for changes to this lottery