So no holiday single at all in 2017.

pjfan98 · December 2017

You are missing the point...... it is bad for business and just not cool

pjsteelerfan · December 2017

Just curious, but has anyone on here actually written to or called 10c about this rather than just posting on a message board? They have an email and a phone number listed.

Find a lot of 10c members love to post about things on a message board, but never actually try to contact the fan club about it.

Here you go pjfan98

https://help.pearljam.com/hc/en-us/requests/new

or (800) 724-8038

Hours of Operation
Generally Monday - Friday, 9AM-5PM Pacific

NewJPage · December 2017

pjsteelerfan said:

Just curious, but has anyone on here actually written to or called 10c about this rather than just posting on a message board? They have an email and a phone number listed.

Find a lot of 10c members love to post about things on a message board, but never actually try to contact the fan club about it.

Here you go pjfan98

https://help.pearljam.com/hc/en-us/requests/new

or (800) 724-8038

Hours of Operation
Generally Monday - Friday, 9AM-5PM Pacific

10club is closed until next week. Many people have emailed about this over past several months

pjsteelerfan · December 2017

NewJPage said:

pjsteelerfan said:

Just curious, but has anyone on here actually written to or called 10c about this rather than just posting on a message board? They have an email and a phone number listed.

Find a lot of 10c members love to post about things on a message board, but never actually try to contact the fan club about it.

Here you go pjfan98

https://help.pearljam.com/hc/en-us/requests/new

or (800) 724-8038

Hours of Operation
Generally Monday - Friday, 9AM-5PM Pacific

10club is closed until next week. Many people have emailed about this over past several months

OK. I am aware they are closed this week. I've also been reading these threads. I guess I missed the posts where anyone has said they emailed, or called. Have you called?

jeffbr · December 2017

pjsteelerfan said:

NewJPage said:

pjsteelerfan said:

Just curious, but has anyone on here actually written to or called 10c about this rather than just posting on a message board? They have an email and a phone number listed.

Find a lot of 10c members love to post about things on a message board, but never actually try to contact the fan club about it.

Here you go pjfan98

https://help.pearljam.com/hc/en-us/requests/new

or (800) 724-8038

Hours of Operation
Generally Monday - Friday, 9AM-5PM Pacific

10club is closed until next week. Many people have emailed about this over past several months

OK. I am aware they are closed this week. I've also been reading these threads. I guess I missed the posts where anyone has said they emailed, or called. Have you called?

Why would thousands of separate emails from members be the best way to get this info? Why wouldn't it be better for 10c to actually communicate with their members/customers? They announced a lot of things, many of which I have no interest in. It seems that an announcement about the single and Deep, which affects 100% of the membership would be something worth making. But I suppose you're right. We could organize a spam campaign, all ask the same question, and compare answers.

pjsteelerfan · December 2017

jeffbr said:

pjsteelerfan said:

NewJPage said:

pjsteelerfan said:

Just curious, but has anyone on here actually written to or called 10c about this rather than just posting on a message board? They have an email and a phone number listed.

Find a lot of 10c members love to post about things on a message board, but never actually try to contact the fan club about it.

Here you go pjfan98

https://help.pearljam.com/hc/en-us/requests/new

or (800) 724-8038

Hours of Operation
Generally Monday - Friday, 9AM-5PM Pacific

10club is closed until next week. Many people have emailed about this over past several months

OK. I am aware they are closed this week. I've also been reading these threads. I guess I missed the posts where anyone has said they emailed, or called. Have you called?

Why would thousands of separate emails from members be the best way to get this info? Why wouldn't it be better for 10c to actually communicate with their members/customers? They announced a lot of things, many of which I have no interest in. It seems that an announcement about the single and Deep, which affects 100% of the membership would be something worth making. But I suppose you're right. We could organize a spam campaign, all ask the same question, and compare answers.

nice post mocking a logical question. Nowhere did I say every 10c member should email them as a spam campaign. Nowhere did I say 10c should not update us on the single and Deep. Nowhere did I say I did not disagree with people about it being late, or lack of updates. Nowhere did I say people don't have the right to complain about it being late. I guess you are making that wild assumption on all those topics from my post. Or are you just coming on here to stoke the fire? So let me ask you jeffbr, have you tried calling them to ask? You seem to have a lot of interest in this, but have you tried reaching out to 10c for an answer? And I'm not asking you in a mocking way like your post, generally curious.

jeffbr · December 2017

pjsteelerfan said:

jeffbr said:

pjsteelerfan said:

NewJPage said:

pjsteelerfan said:

Just curious, but has anyone on here actually written to or called 10c about this rather than just posting on a message board? They have an email and a phone number listed.

Find a lot of 10c members love to post about things on a message board, but never actually try to contact the fan club about it.

Here you go pjfan98

https://help.pearljam.com/hc/en-us/requests/new

or (800) 724-8038

Hours of Operation
Generally Monday - Friday, 9AM-5PM Pacific

10club is closed until next week. Many people have emailed about this over past several months

OK. I am aware they are closed this week. I've also been reading these threads. I guess I missed the posts where anyone has said they emailed, or called. Have you called?

Why would thousands of separate emails from members be the best way to get this info? Why wouldn't it be better for 10c to actually communicate with their members/customers? They announced a lot of things, many of which I have no interest in. It seems that an announcement about the single and Deep, which affects 100% of the membership would be something worth making. But I suppose you're right. We could organize a spam campaign, all ask the same question, and compare answers.

nice post mocking a logical question. Nowhere did I say every 10c member should email them as a spam campaign. Nowhere did I say 10c should not update us on the single and Deep. Nowhere did I say I did not disagree with people about it being late, or lack of updates. Nowhere did I say people don't have the right to complain about it being late. I guess you are making that wild assumption on all those topics from my post. Or are you just coming on here to stoke the fire? So let me ask you jeffbr, have you tried calling them to ask? You seem to have a lot of interest in this, but have you tried reaching out to 10c for an answer? And I'm not asking you in a mocking way like your post, generally curious.

Hey pjsteelerfan, I wasn't trying to stoke anything. It sounded like you were challenging the questioning of 10c, and your post sounded condescending. I apologize if I misinterpreted. To answer your question, I personally have not reached out because there have been a couple of posters in these threads who did, and they relayed the generic responses back. Those responses were mostly devoid of relevant information, and were the same type of generic responses we got in the 10c emails (update your address, shipping soon, etc....). Since I'd seen a couple of those, it seemed pointless to do it myself, or to encourage others to do it, since the non-information provided would have been the same. So again, sorry for the misunderstanding.

darthvedder · December 2017

Got the single and Deep yesterday. Thanks for the Christmas present 10 Club!

Ledbetterman10 · December 2017

pjfan98 said:

I started this post and couldn’t agree more with the last few. We love these guys. It’s not about that. It’s poor business practice to do things the way they do.....listening Tim bierman???? The band needs to realize the ball has been dropped here and owe an apology at the least. They are asking for trouble not giving us what we PAY for.

I agree. Especially for new members. Those of us that have been in the Tenclub over 20 years (and will probably renew every year until we die) have just grown used to this over the past half-decade so we're like "whatever." But it's a bad look when someone new joins the fanclub, reads about the holiday vinyl and thinks it's cool, and then doesn't get it when expected.

FR181798 · December 2017

pjfan98 said:

I started this post and couldn’t agree more with the last few. We love these guys. It’s not about that. It’s poor business practice to do things the way they do.....listening Tim bierman???? The band needs to realize the ball has been dropped here and owe an apology at the least. They are asking for trouble not giving us what we PAY for.

In fairness I don't think the band are very involved in things like the release of the fanclub stuff. This is a 10c/ management issue I would have thought.

on2legs · December 2017

FR181798 said:

pjfan98 said:

I started this post and couldn’t agree more with the last few. We love these guys. It’s not about that. It’s poor business practice to do things the way they do.....listening Tim bierman???? The band needs to realize the ball has been dropped here and owe an apology at the least. They are asking for trouble not giving us what we PAY for.

In fairness I don't think the band are very involved in things like the release of the fanclub stuff. This is a 10c/ management issue I would have thought.

I think it’s the complete opposite. I think the ten club is at the mercy of the band picking the songs and approving the art work.

Get_Right · December 2017

Yep it is the band that moves at a snails pace. I guess I simply think they have earned that right. And in 2016 we got shows and no single. In 2017 we got no shows and a single. I will take 2016 every time no matter what is listed in the fan club benefits.

Indifference71 · December 2017

HesCalledDyer said:

ComeToTX said:

The stuff they send us is a bonus whenever it arrives. I’m in the club to buy tickets. Getting a fan club newsletter isn’t as important at 37 as it was at 15.

It isn't a bonus. It's part of the annual membership benefits THEY are supposed to provide. That's fine if it's not important to you and all you're in the club for is to buy tickets. That's your choice. Most of us want what we pay for, and it'd be real nice to get it in the year we pay for it for a change. If they said "Give us $40 and we might send you something if and when we feel like it," then sure, anything that arrives is a bonus. You sign up knowing you probably won't get anything from it. But that isn't the terms provided under membership here. When they state "Give us $40 and we'll give you x, y, & z" then we deserve x, y, & z and not just whenever they feel bothered to do so. The complacency of fans that are okay with that type of practice isn't helping the issue. No other fan club operates this way, and if they did, I doubt it would be received with such indifference.

Exactly. It's getting pretty ridiculous at this point. The more you read about other big time bands and their fan clubs, the more frustrating the 10c gets. The lack of communication and snarky responses from them when people reach out with questions seems to be the norm these days unfortunately.

ComeToTX · December 2017

tbergs said:

ComeToTX said:

Cool. I was giving my opinion on it. I know others really want it and that’s cool. I gave all my singles away last year because I never listened to them but I’m sure I’m in the minority.

That's fine, but your opinion included presenting false information about the benefits of an analog membership being a bonus. You get to buy tickets with a digital membership too. I'm actually baffled by all the people flushing the extra money down the drain without caring. Maybe it's because of all that money we'll be getting back on our taxes now

Saying it was a bonus was my opinion so yes, I was posting my opinion. From now on I’ll post a disclaimer for you. Here’s hoping you get your stuff soon.

moozeekfan · December 2017

on2legs said:

FR181798 said:

pjfan98 said:

I started this post and couldn’t agree more with the last few. We love these guys. It’s not about that. It’s poor business practice to do things the way they do.....listening Tim bierman???? The band needs to realize the ball has been dropped here and owe an apology at the least. They are asking for trouble not giving us what we PAY for.

In fairness I don't think the band are very involved in things like the release of the fanclub stuff. This is a 10c/ management issue I would have thought.

I think it’s the complete opposite. I think the ten club is at the mercy of the band picking the songs and approving the art work.

Yeah its been mentioned before that Tim or whomever has to hound the guys to get this done most years. And if the rumors are true that there were unexpected production issues with the newsletter, that can also explain the delay.

All TC has to do is post an email and say "About the Holiday singles...we've had production issues, blah blah blah. This is why things were delayed. We apologize for the inconvenience. Here are two free tickets to any Pearl Jam show on the next tour." Kidding about the last part, but you know a simple "We understand you're frustrated, so here's what happened..." is all that's needed from them really.

on2legs · December 2017

moozeekfan said:

on2legs said:

FR181798 said:

pjfan98 said:

I started this post and couldn’t agree more with the last few. We love these guys. It’s not about that. It’s poor business practice to do things the way they do.....listening Tim bierman???? The band needs to realize the ball has been dropped here and owe an apology at the least. They are asking for trouble not giving us what we PAY for.

In fairness I don't think the band are very involved in things like the release of the fanclub stuff. This is a 10c/ management issue I would have thought.

I think it’s the complete opposite. I think the ten club is at the mercy of the band picking the songs and approving the art work.

Yeah its been mentioned before that Tim or whomever has to hound the guys to get this done most years. And if the rumors are true that there were unexpected production issues with the newsletter, that can also explain the delay.

All TC has to do is post an email and say "About the Holiday singles...we've had production issues, blah blah blah. This is why things were delayed. We apologize for the inconvenience. Here are two free tickets to any Pearl Jam show on the next tour." Kidding about the last part, but you know a simple "We understand you're frustrated, so here's what happened..." is all that's needed from them really.

I think the production delay is code for the band is taking longer than expected to make their choices. I don’t see the ten club sending an email that says sorry there’s a delay but the band is taking their sweet time picking a song.

moozeekfan · December 2017

on2legs said:

moozeekfan said:

on2legs said:

FR181798 said:

pjfan98 said:

I started this post and couldn’t agree more with the last few. We love these guys. It’s not about that. It’s poor business practice to do things the way they do.....listening Tim bierman???? The band needs to realize the ball has been dropped here and owe an apology at the least. They are asking for trouble not giving us what we PAY for.

In fairness I don't think the band are very involved in things like the release of the fanclub stuff. This is a 10c/ management issue I would have thought.

I think it’s the complete opposite. I think the ten club is at the mercy of the band picking the songs and approving the art work.

Yeah its been mentioned before that Tim or whomever has to hound the guys to get this done most years. And if the rumors are true that there were unexpected production issues with the newsletter, that can also explain the delay.

All TC has to do is post an email and say "About the Holiday singles...we've had production issues, blah blah blah. This is why things were delayed. We apologize for the inconvenience. Here are two free tickets to any Pearl Jam show on the next tour." Kidding about the last part, but you know a simple "We understand you're frustrated, so here's what happened..." is all that's needed from them really.

I think the production delay is code for the band is taking longer than expected to make their choices. I don’t see the ten club sending an email that says sorry there’s a delay but the band is taking their sweet time picking a song.

That would be kinda hilarious, because I guarantee whomever sends that email will have worked their last day in the office. =D

FR181798 · December 2017

on2legs said: by

FR181798 said:

pjfan98 said:

I started this post and couldn’t agree more with the last few. We love these guys. It’s not about that. It’s poor business practice to do things the way they do.....listening Tim bierman???? The band needs to realize the ball has been dropped here and owe an apology at the least. They are asking for trouble not giving us what we PAY for.

In fairness I don't think the band are very involved in things like the release of the fanclub stuff. This is a 10c/ management issue I would have thought.

I think it’s the complete opposite. I think the ten club is at the mercy of the band picking the songs and approving the art work.

Regardless, it's not up to the band to apologise. Customer service is a 10c/ management issue, its one of the things they are paid for. They should be keeping 10c members updated. So who's to blame for the terrible 10c tshirts.

BrainofBGA · December 2017

Let’s cut to the chase...it’s Stone’s fault.

on2legs · December 2017

FR181798 said:

on2legs said: by

FR181798 said:

pjfan98 said:

I started this post and couldn’t agree more with the last few. We love these guys. It’s not about that. It’s poor business practice to do things the way they do.....listening Tim bierman???? The band needs to realize the ball has been dropped here and owe an apology at the least. They are asking for trouble not giving us what we PAY for.

In fairness I don't think the band are very involved in things like the release of the fanclub stuff. This is a 10c/ management issue I would have thought.

I think it’s the complete opposite. I think the ten club is at the mercy of the band picking the songs and approving the art work.

Regardless, it's not up to the band to apologise. Customer service is a 10c/ management issue, its one of the things they are paid for. They should be keeping 10c members updated. So who's to blame for the terrible 10c tshirts.

I’m not defending the lack of communication. I’m just saying that I doubt any of the delay is the fault of the employees at the Ten Club. And it seems kind of ridiculous that some people are ripping them here when they are probably just taking the bullet on behalf of the band.

So no holiday single at all in 2017.

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