UPDATED: Message To PJ Fans From CrowdSurge

benjs · December 2011

wolfamongwolves wrote:

ArriveLikeButterflyz wrote:

I got a reply from Crowdsurge, they stated there will be an update on the website and via email by "late afternoon GMT"

I responded to this email by saying it was not sufficient or adequate to respond to a specific query or complaint with a cut-and-paste answer that effectively told us nothing new. I asked them again if they were going to allow those who had tickets in their baskets to complete their transactions.

I got this back:

Hello Damien,

Our communication with you is being controlled by the fan club so apologies that we didn't come back sooner, we understand it is frustrating and of course it is also frustrating for us.

The solution that we hope to be able to communicate later will explain how we are not just going to go on with another presale. We cannot guarantee tickets for you however the fan Club have told us the size of allocation we have is large enough that they are comfortable it will service the fan club members.

We are sorry this is still vague and doesn't answer all your questions but please be patient and await the info from the Ten Club later this afternoon.

...

Kind regards,

This is not right.

Things Ten Club could do for damage control (all easily done via mass email):
-Apologize to fans for poor sale
-Consult with Ticketmaster/LiveNation/O2 and delay public on-sales so fans can try via 10C first still
-Reveal new 10C pre-sale info, including date and time of on-sale. Maybe ticket sale staggering could be a solution as well

It's a shame, because as far as I'm concerned, hooking up with CrowdSurge was a progressive business decision with real promise, showing a concern for the customers that Ten Club rarely provides. Any good that came of that decision, however, has been undone by the Ten Club's typical Achilles' heel, poor communication.

pjgatto · December 2011

Now im off to my commitments, the ones i posponed to get this tickets, i`ll me back later tonite and probably dont get any, :thumbdown:

neilybabes86 · December 2011

maybe its time to boycott??????????

but not everyone has the testicular fortitude

Dead Man Walking · December 2011

I don't know why everyone is worried about the pre-sale start time in relation to the public sale. The 10c still gets the same allotment of tickets so whether the 10c happens before or after the public sale, there will still be the same amount of tickets available.

Don't get me wrong, this all really sucks, I'm just saying that if the public sale happens, there's no worry about the fan club tickets.

boyo79 · December 2011

benjs wrote:

wolfamongwolves wrote:

ArriveLikeButterflyz wrote:

I got a reply from Crowdsurge, they stated there will be an update on the website and via email by "late afternoon GMT"

I responded to this email by saying it was not sufficient or adequate to respond to a specific query or complaint with a cut-and-paste answer that effectively told us nothing new. I asked them again if they were going to allow those who had tickets in their baskets to complete their transactions.

I got this back:

Hello Damien,

Our communication with you is being controlled by the fan club so apologies that we didn't come back sooner, we understand it is frustrating and of course it is also frustrating for us.

The solution that we hope to be able to communicate later will explain how we are not just going to go on with another presale. We cannot guarantee tickets for you however the fan Club have told us the size of allocation we have is large enough that they are comfortable it will service the fan club members.

We are sorry this is still vague and doesn't answer all your questions but please be patient and await the info from the Ten Club later this afternoon.

...

Kind regards,

This is not right.

Things Ten Club could do for damage control (all easily done via mass email):
-Apologize to fans for poor sale
-Consult with Ticketmaster/LiveNation/O2 and delay public on-sales so fans can try via 10C first still
-Reveal new 10C pre-sale info, including date and time of on-sale. Maybe ticket sale staggering could be a solution as well

It's a shame, because as far as I'm concerned, hooking up with CrowdSurge was a progressive business decision with real promise, showing a concern for the customers that Ten Club rarely provides. Any good that came of that decision, however, has been undone by the Ten Club's typical Achilles' heel, poor communication.

Well this pretty much confirms what I've been thinking about 10C today. Is anyone reads this and thinks 10C has the best interests for its fans is incredibly naive.

wolfamongwolves · December 2011

Dead Man Walking wrote:

I don't know why everyone is worried about the pre-sale start time in relation to the public sale. The 10c still gets the same allotment of tickets so whether the 10c happens before or after the public sale, there will still be the same amount of tickets available.

Don't get me wrong, this all really sucks, I'm just saying that if the public sale happens, there's no worry about the fan club tickets.

Because usually if you don't get 10C tickets, you've got the public sale to fall back on. But if the public sale has already taken place before the 10C sale, you're screwed.

dimitrispearljam · December 2011

wolfamongwolves wrote:

Dead Man Walking wrote:

I don't know why everyone is worried about the pre-sale start time in relation to the public sale. The 10c still gets the same allotment of tickets so whether the 10c happens before or after the public sale, there will still be the same amount of tickets available.

Don't get me wrong, this all really sucks, I'm just saying that if the public sale happens, there's no worry about the fan club tickets.

Because usually if you don't get 10C tickets, you've got the public sale to fall back on. But if the public sale has already taken place before the 10C sale, you're screwed.

exactly

Riot_Rain · December 2011

wolfamongwolves wrote:

Dead Man Walking wrote:

I don't know why everyone is worried about the pre-sale start time in relation to the public sale. The 10c still gets the same allotment of tickets so whether the 10c happens before or after the public sale, there will still be the same amount of tickets available.

Don't get me wrong, this all really sucks, I'm just saying that if the public sale happens, there's no worry about the fan club tickets.

Because usually if you don't get 10C tickets, you've got the public sale to fall back on. But if the public sale has already taken place before the 10C sale, you're screwed.

Exactemundo.

And I, for one, do not have the money to buy tickets left, right and center just in case.

cropdustress · December 2011

wolfamongwolves wrote:

Dead Man Walking wrote:

I don't know why everyone is worried about the pre-sale start time in relation to the public sale. The 10c still gets the same allotment of tickets so whether the 10c happens before or after the public sale, there will still be the same amount of tickets available.

Don't get me wrong, this all really sucks, I'm just saying that if the public sale happens, there's no worry about the fan club tickets.

Because usually if you don't get 10C tickets, you've got the public sale to fall back on. But if the public sale has already taken place before the 10C sale, you're screwed.

Excatly what I was gonna say!

boyo79 · December 2011

wolfamongwolves wrote:

Dead Man Walking wrote:

I don't know why everyone is worried about the pre-sale start time in relation to the public sale. The 10c still gets the same allotment of tickets so whether the 10c happens before or after the public sale, there will still be the same amount of tickets available.

Don't get me wrong, this all really sucks, I'm just saying that if the public sale happens, there's no worry about the fan club tickets.

Because usually if you don't get 10C tickets, you've got the public sale to fall back on. But if the public sale has already taken place before the 10C sale, you're screwed.

I'm just stunned that sales have happened today. The o2 pre-sale for Manchester and the ones for Oslo & Stockholm should have been postponed. Didn't the general sales for Alpine and Canada get put back because of the 10C sale screwup? So why could that not happen for Europe?

sonna · December 2011

Fucking shambles.

Tickets for Manchester are now on ebay. £300 a pair.

If I manage to get tickets for Manchester, the show wants to be a fucking blinder!

40 songs min.

dimitrispearljam · December 2011

boyo79 wrote:

wolfamongwolves wrote:

Dead Man Walking wrote:

I don't know why everyone is worried about the pre-sale start time in relation to the public sale. The 10c still gets the same allotment of tickets so whether the 10c happens before or after the public sale, there will still be the same amount of tickets available.

Don't get me wrong, this all really sucks, I'm just saying that if the public sale happens, there's no worry about the fan club tickets.

Because usually if you don't get 10C tickets, you've got the public sale to fall back on. But if the public sale has already taken place before the 10C sale, you're screwed.

I'm just stunned that sales have happened today. The o2 pre-sale for Manchester and the ones for Oslo & Stockholm should have been postponed. Didn't the general sales for Alpine and Canada get put back because of the 10C sale screwup? So why could that not happen for Europe?

same opinion here,post it already..isnt fair..always fans when they didnt score can go to public sales..now they are fucked if the dont score fan club tix..
and lets say..all can find the way to get in the venue..

really the problem is the taste stays..i score yesterday all 4 i want to go,so easy..but i cant enjoy it..so many friends sad and angry,,was the point to go on tour and your friends be unhappy..fuck that..

MN282585 · December 2011

It Makes me really angry to read about newbies getting tix And longtime members Shit Out ... Hope for a fair Solution

Dead Man Walking · December 2011

dimitrispearljam wrote:

boyo79 wrote:

wolfamongwolves wrote:

Because usually if you don't get 10C tickets, you've got the public sale to fall back on. But if the public sale has already taken place before the 10C sale, you're screwed.

I'm just stunned that sales have happened today. The o2 pre-sale for Manchester and the ones for Oslo & Stockholm should have been postponed. Didn't the general sales for Alpine and Canada get put back because of the 10C sale screwup? So why could that not happen for Europe?

same opinion here,post it already..isnt fair..always fans when they didnt score can go to public sales..now they are fucked if the dont score fan club tix..
and lets say..all can find the way to get in the venue..

really the problem is the taste stays..i score yesterday all 4 i want to go,so easy..but i cant enjoy it..so many friends sad and angry,,was the point to go on tour and your friends be unhappy..fuck that..

I totally get what everyone is saying counter to my point. And I also would agree if they didn't already say that there is more than enough for the fan club's demands. I'm sure what ever doesn't get sold by the club will be dropped back into the public pool.

Of course, what they've told us is not always accurate...or even truthful.

Also, I tried logging in on CrowdSurge and my "Email and/or Password are not correct"...did they reset the sale? my password I had yesterday is not working today. :?

neilybabes86 · December 2011

funny thing is..thhe tickets will get out somehow and everyone will go back to loving the 10c

nobody here sticks to their guns

big mick · December 2011

This, 'I got tickets for 4 shows, but I'm sad', does not wash with me, stop clogging up the forum, its not supportive, you're sorted! I feel so angry, frustrated, let down and betrayed. Please atop selling tickets, people are putting them on eBay and its a real kicker, feel like I'm having my nose rubbed in it. COME ON 10C AND ALL INVOLVED YOU CAN PULL THIS OUT OF THE BAG, MAKE A NICE ANNOUNCEMENT THIS PM!.............p

lease

ptasiek · December 2011

Uploaded with ImageShack.us

CloudDog23 · December 2011

neilybabes86 wrote:

funny thing is..thhe tickets will get out somehow and everyone will go back to loving the 10c

nobody here sticks to their guns

Indeed.

After missing out on being eligible to access the 10C pre-sale by a few hours, despite the fact I'd been trying to renew daily since the 19th November (but the system wouldn't let me) I felt a real pang of pain every time Pearl Jam popped up on my iPod (1 in every 6 songs). Now that I've got 2 standing tickets in the O2 pre-sale for Manchester, the pain has gone. I let 10C know my feelings after learning I may miss out, and again this lunchtime when I learned I wouldn't. The contents of each e-mail make me look bi-polar to say the least.

boyo79 · December 2011

neilybabes86 wrote:

funny thing is..thhe tickets will get out somehow and everyone will go back to loving the 10c

nobody here sticks to their guns

I hear you. And you're right. I'm totally annoyed with all this but my membership isn't up til June. By that time all this will be forgotten. And that's the problem. 10C can easily brush the problems away because we don't do anything about it.

Of course I'll be happy when I get tickets but I might not forgive 10C for a while.

SoonForgotten2 · December 2011

For me 10C has become a necessary evil that is becoming increasingly less necessary.

UPDATED: Message To PJ Fans From CrowdSurge

Comments

Categories