Dark matter shipping label printed!

EBowie

Pre-orders should include a digital copy of the entire album if they can't get physical copies to people on time.

lexicondevil

mpedone said:

jimjam1982 said:

we got that running digital download, meanwhile non 10c members who just pre-ordered from anywhere are receiving the album today. 

Very disappointed in this pre-order process through 10c. 9/10 won't be using 10c for album preorders for their last album or two.  What a mistake

If it makes anyone feel any better, I pre-ordered the newest album by a mega-star (whom you'd assume would have the overhead to handle their demand) that's coming out on the same day and I haven't even received a shipping notice yet. Unless they are sending it overnight, I'll have Dark Matter before it.

If you're talking about the artist who wants us to "shake it off", My signed copy of the album shipped a couple days ago. BTW, a SIGNED copy that I bought about a week ago from her store, and it cost me only $50. Just baffled as to why one of my other Dark Matter variants has already shipped and the 10c is just sitting there. Oh well...

SB117186

I have the order number from when I purchased Dark Matter on 2/29, nothing in my order history, and no response to my emails from the Tenclub  :(

ComeToTX

Mine is set for Monday as well. 

mpedone

lexicondevil said:

mpedone said:

jimjam1982 said:

we got that running digital download, meanwhile non 10c members who just pre-ordered from anywhere are receiving the album today. 

Very disappointed in this pre-order process through 10c. 9/10 won't be using 10c for album preorders for their last album or two.  What a mistake

If it makes anyone feel any better, I pre-ordered the newest album by a mega-star (whom you'd assume would have the overhead to handle their demand) that's coming out on the same day and I haven't even received a shipping notice yet. Unless they are sending it overnight, I'll have Dark Matter before it.

If you're talking about the artist who wants us to "shake it off", My signed copy of the album shipped a couple days ago. BTW, a SIGNED copy that I bought about a week ago from her store, and it cost me only $50. Just baffled as to why one of my other Dark Matter variants has already shipped and the 10c is just sitting there. Oh well...

Yes, and weird. I ordered one of the variants back at the beginning of March. Ships today. Ordering through artists' websites always feels like a crap-shoot; I don't think it's limited to PJ/10C.

spankyMP

EBowie said:

Pre-orders should include a digital copy of the entire album if they can't get physical copies to people on time.

Agreed, but I pre-ordered on iTunes, knowing this wasn't the case.

Abe Froman

Label printed, arriving Monday the 22nd. What a fucking joke. I want to support 10c and order through them but this is wrong. Paying a premium and not getting it for release day is just plain shitty. 

spankyMP

SB117186 said:

I have the order number from when I purchased Dark Matter on 2/29, nothing in my order history, and no response to my emails from the Tenclub  :(

Ooof. I think a number of people are in this same boat and one of them said 10C told them they completed their order as a "guest" and that is why it was not in their order history.

Abe Froman

How come record stores have their copies but 10c can’t get its members a copy be release day?  

Very poor customer service

Vedd Hedd

Abe Froman said:

How come record stores have their copies but 10c can’t get its members a copy be release day?  

Very poor customer service

i was talking with a few record store owners, and they were worried they were not going to get their RSD and regular DM stock in time for either tomorrows debut or RSD. 

RP112579

The delivery for the CD I ordered from Amazon is delayed until the 22nd, which is surprising. Hopefully the target near me has them in store, and I'll just go grab it in the morning and cancel the Amazon order.

mpedone

Abe Froman said:

How come record stores have their copies but 10c can’t get its members a copy be release day?  

Very poor customer service

Because it's easier? If you're shipping hundreds of items to a store, you expect them to take stock and hold them in the back room until release day. You're not trying to time the bulk shipment to arrive there on the day. Albums going to individual fans, though, they try to time it so that it doesn't get there early, and the postal service is not great about tracking/predicting shipments. If you want it day-of, pre-order through a local store for pick-up.

Free digital download would be nice, as I will be ripping my CD pretty much as soon as it gets here to put on my car USB drive.

BF25394

jimjam1982 said:

this turned into a racket as they just want us to buy a 2nd copy. 14 hours and 46 minutes until album release and the thing still ain't shipped.

We really should all get like a $20 coupon attached to our account for this debacle. 

Disorganization and/or incompetence are always much more likely explanations than conspiracy. It is also possible that the shipments were delayed because of things out of the Ten Club's control, whether it be distributor delays or shipper issues. It's not a racket.

BF25394

SB117186 said:

I have the order number from when I purchased Dark Matter on 2/29, nothing in my order history, and no response to my emails from the Tenclub  :(

I am in the same boat as you, but when I inquired about this, I was told that I had apparently checked out as a guest so my order didn't synch to my order history. That's probably your explanation, too.

EDIT: I see that my press agent, SpankyMP, has already relayed this info. I have to remember this when it comes time for their year-end bonus.

AA295481

I am kind of conflicted about this, in the past from VS to Gigatron, I have always gotten it on CD the day it drops and gotten most on Album if I like it, this one I made the decsion of listening to it on Vinyl before CD. Now i have to wait 3 days for Vinyl, which I'm not going to lose any sleep over. It is what it is, I am now thinking about going Tomorrow and picking up the CD, I'm sure it will be on sale at Target. I know I can download it on I tunes, but I like to have a physical copy of anything i download. In hind sight, i should of not ordered it from 10C, Im sure i could of picked it up on vinyl tomorrow.

7777

Ten Club account shows -
Order Date: Tuesday 13 February 2024
Status: SHIPPED

UPS shows -
Estimated delivery: The delivery date will be provided as soon as possible.
Shipment Ready for UPS
I have no idea what is going on.  At this point, I feel like canceling my order and driving down to get one in the morning.  I'll get it faster than my "pre-order".  This feels like Lightning Bolt did. 

RS65573

BF25394 said:

SB117186 said:

I have the order number from when I purchased Dark Matter on 2/29, nothing in my order history, and no response to my emails from the Tenclub  :(

I am in the same boat as you, but when I inquired about this, I was told that I had apparently checked out as a guest so my order didn't synch to my order history. That's probably your explanation, too.

EDIT: I see that my press agent, SpankyMP, has already relayed this info. I have to remember this when it comes time for their year-end bonus.

Same happened to me but that's BS I've ordered 100s of items. Was 100% logged in.

Now I'm downloading the leak from eddit ray, wtg 10club.

spankyMP

BF25394 said:

SB117186 said:

I have the order number from when I purchased Dark Matter on 2/29, nothing in my order history, and no response to my emails from the Tenclub  :(

I am in the same boat as you, but when I inquired about this, I was told that I had apparently checked out as a guest so my order didn't synch to my order history. That's probably your explanation, too.

EDIT: I see that my press agent, SpankyMP, has already relayed this info. I have to remember this when it comes time for their year-end bonus.

Well dang, now I'll be sure to use EST and EDT properly!

kmcmanus

RS65573 said:

BF25394 said:

SB117186 said:

I have the order number from when I purchased Dark Matter on 2/29, nothing in my order history, and no response to my emails from the Tenclub  :(

I am in the same boat as you, but when I inquired about this, I was told that I had apparently checked out as a guest so my order didn't synch to my order history. That's probably your explanation, too.

EDIT: I see that my press agent, SpankyMP, has already relayed this info. I have to remember this when it comes time for their year-end bonus.

Same happened to me but that's BS I've ordered 100s of items. Was 100% logged in.

Now I'm downloading the leak from eddit ray, wtg 10club.

Yup eddit ray took care of me too

Itsmillertyme

BF25394 said:

jimjam1982 said:

this turned into a racket as they just want us to buy a 2nd copy. 14 hours and 46 minutes until album release and the thing still ain't shipped.

We really should all get like a $20 coupon attached to our account for this debacle. 

Disorganization and/or incompetence are always much more likely explanations than conspiracy. It is also possible that the shipments were delayed because of things out of the Ten Club's control, whether it be distributor delays or shipper issues. It's not a racket.

if its something out of their control why haven't they said so ??? no email no posts explaining this  just crickets from mgmt.  and isn't it the purpose of any business ( racket )to generate more sales 

Travels With

7777 said:

Ten Club account shows -
Order Date: Tuesday 13 February 2024
Status: SHIPPED

UPS shows -
Estimated delivery: The delivery date will be provided as soon as possible.
Shipment Ready for UPS
I have no idea what is going on.  At this point, I feel like canceling my order and driving down to get one in the morning.  I'll get it faster than my "pre-order".  This feels like Lightning Bolt did. 

Same. 

ultrapig

7777 said:

Ten Club account shows -
Order Date: Tuesday 13 February 2024
Status: SHIPPED

UPS shows -
Estimated delivery: The delivery date will be provided as soon as possible.
Shipment Ready for UPS
I have no idea what is going on.  At this point, I feel like canceling my order and driving down to get one in the morning.  I'll get it faster than my "pre-order".  This feels like Lightning Bolt did. 

Mine has been showing that status since 4/2. Be lucky to get it by the end of next week at this rate.

BF25394

Itsmillertyme said:

BF25394 said:

jimjam1982 said:

this turned into a racket as they just want us to buy a 2nd copy. 14 hours and 46 minutes until album release and the thing still ain't shipped.

We really should all get like a $20 coupon attached to our account for this debacle. 

Disorganization and/or incompetence are always much more likely explanations than conspiracy. It is also possible that the shipments were delayed because of things out of the Ten Club's control, whether it be distributor delays or shipper issues. It's not a racket.

if its something out of their control why haven't they said so ??? no email no posts explaining this  just crickets from mgmt.  and isn't it the purpose of any business ( racket )to generate more sales 

Every business is not a racket. A racket is an illegal scheme (as used in "racketeering"). When have you known the Ten Club to be proactive with explanations?

We have got to get to a point in this country where, when things happen that we don't like, we stop defaulting to conspiracy theories to explain them. There are almost always more simple explanations.

BF25394

spankyMP said:

BF25394 said:

SB117186 said:

I have the order number from when I purchased Dark Matter on 2/29, nothing in my order history, and no response to my emails from the Tenclub  :(

I am in the same boat as you, but when I inquired about this, I was told that I had apparently checked out as a guest so my order didn't synch to my order history. That's probably your explanation, too.

EDIT: I see that my press agent, SpankyMP, has already relayed this info. I have to remember this when it comes time for their year-end bonus.

Well dang, now I'll be sure to use EST and EDT properly!

You'll be doing God's work.

spankyMP

  

BF25394

RS65573 said:

BF25394 said:

SB117186 said:

I have the order number from when I purchased Dark Matter on 2/29, nothing in my order history, and no response to my emails from the Tenclub  :(

I am in the same boat as you, but when I inquired about this, I was told that I had apparently checked out as a guest so my order didn't synch to my order history. That's probably your explanation, too.

EDIT: I see that my press agent, SpankyMP, has already relayed this info. I have to remember this when it comes time for their year-end bonus.

Same happened to me but that's BS I've ordered 100s of items. Was 100% logged in.

Now I'm downloading the leak from eddit ray, wtg 10club.

It's not BS. They emailed back and forth with me several times. They looked into it and responded with details. I also thought I was logged in. My computer remembers me when I come to this board, but if I navigate out to the main Ten Club page, I have to log in again for it to know that it's me. It turns out that there have been three times where I ordered things while not logged in. My email address changed when my provider was acquired, but the old one still works. So my membership is under the old domain name, but I entered the new one on these orders and they use the email to connect to your account. They don't use names because too many people share names.

spankyMP

Mine has made it to Connecticut. Come on baby!

We are driving from NH to NY tomorrow, maybe I'll call them and ask if I can pick it up on the way LOL

Spartanacus

EBowie said:

Pre-orders should include a digital copy of the entire album if they can't get physical copies to people on time.

They do don't they?  If I don't get the CD until Monday, I better damn well get the MP3's by midnight tonight Thursday/Friday.

AA295481

BF25394 said:

RS65573 said:

BF25394 said:

SB117186 said:

I have the order number from when I purchased Dark Matter on 2/29, nothing in my order history, and no response to my emails from the Tenclub  :(

I am in the same boat as you, but when I inquired about this, I was told that I had apparently checked out as a guest so my order didn't synch to my order history. That's probably your explanation, too.

EDIT: I see that my press agent, SpankyMP, has already relayed this info. I have to remember this when it comes time for their year-end bonus.

Same happened to me but that's BS I've ordered 100s of items. Was 100% logged in.

Now I'm downloading the leak from eddit ray, wtg 10club.

It's not BS. They emailed back and forth with me several times. They looked into it and responded with details. I also thought I was logged in. My computer remembers me when I come to this board, but if I navigate out to the main Ten Club page, I have to log in again for it to know that it's me. It turns out that there have been three times where I ordered things while not logged in. My email address changed when my provider was acquired, but the old one still works. So my membership is under the old domain name, but I entered the new one on these orders and they use the email to connect to your account. They don't use names because too many people share names.

They did the same thing with me, I thought I was signed in when I orded it, , but I wasn't. I still think the 10c one should have been an exclusive for 10C memebers, but oh well

djjazzy276

7777 said:

Ten Club account shows -
Order Date: Tuesday 13 February 2024
Status: SHIPPED

UPS shows -
Estimated delivery: The delivery date will be provided as soon as possible.
Shipment Ready for UPS
I have no idea what is going on.  At this point, I feel like canceling my order and driving down to get one in the morning.  I'll get it faster than my "pre-order".  This feels like Lightning Bolt did. 

I haven't even considered this. My status is exactly the same as yours. Is canceling the order even an option at this point? There's a store not five minutes from me that will have it tomorrow if I want to go pick it up.