6/4/2021 Vault #10 shipping Update

smilz71

Autoproxy said:

Travels With said:

JF110284 said:

Travels With said:

@JF110284 Where in Nor Cal?  I'm in Nor Cal and my tracking still isn't working.

Oakland. Tracking shows shipped on 7/7.

Got it.  I received my "your order has shipped" email on June 29 -- and ever since then my tracking shows this:

Same (date and no change), over here in SF. Sounds like it'll show up some random day, so I'll be glass half full and will just look forward to a fun surprise.

I have the same message showing and still awaiting the vinyl.  Ten Club must be dealing with a few of these.  

smilz71

alfredo.amoedo said:

Someone finally got in touch with me from 10C and mine is lost in transit and there’s no overrun to address issues like this which freaking blows. If anyone can sell me a copy for non-scalper price, I’d really appreciate it. 

I got the same response.  I have submitted a lost mail request to US postal service to see if they can do anything.  I've never had a problem with UPS tracking and shipping before. I'm being told that UPS pass it onto the postal service for delivery. Seems weird that Ten Club haven't used the full UPS service and ensured delivery of these items. Considering we paid $16.90 for shipping, I would have thought it was fully tracked?   C'mon Ten Club you can do better than this for the fans.

Floss_LUC

smilz71 said:

alfredo.amoedo said:

Someone finally got in touch with me from 10C and mine is lost in transit and there’s no overrun to address issues like this which freaking blows. If anyone can sell me a copy for non-scalper price, I’d really appreciate it. 

I got the same response.  I have submitted a lost mail request to US postal service to see if they can do anything.  I've never had a problem with UPS tracking and shipping before. I'm being told that UPS pass it onto the postal service for delivery. Seems weird that Ten Club haven't used the full UPS service and ensured delivery of these items. Considering we paid $16.90 for shipping, I would have thought it was fully tracked?   C'mon Ten Club you can do better than this for the fans.

Im in the same situation...10C says it has shipped, tracking information say "Order Processed: Ready for UPS" like it was never actually picked up. Reached out to 10C and they basically told me the same, offered me vault 8 or 9 or a refund. What a fucking shit show...this is not cool.

Is there any kind soul out there that picked up two of these and would like to trade for vault 8 or vault 9??

Loujoe

Odd and sorry.  My uneducated guess is the raw goods to make records is low so they had to order the exact amount this time?  

FR181798

Loujoe said:

Odd and sorry.  My uneducated guess is the raw goods to make records is low so they had to order the exact amount this time?  

Sorry I dont get this, would it not be up to the customer to order how many they want and request more than they actually need which would then be the exact amount the pressing plant needs to supply. Or do the plants automatically provide extra. Sounds more like a mess up.

Also imagine 10,987 10c members ordered, find it hard to believe that someone stopped the presses at that exact number.

I learnt last year after mine was damaged to order 2. With the postage debacle in the EU there was always going to be loads of ISO.

LukinFan

alfredo.amoedo said:

Someone finally got in touch with me from 10C and mine is lost in transit and there’s no overrun to address issues like this which freaking blows. If anyone can sell me a copy for non-scalper price, I’d really appreciate it. 

Damn, that sucks. Sorry!

alfredo.amoedo

The fact that there’s no overrun to address these issues is insane. Same with the shipping service they used and charged us $17 for. Now I’ll have to pay scalper prices or just have a gap in my vaults. 

NewJPage

alfredo.amoedo said:

The fact that there’s no overrun to address these issues is insane. Same with the shipping service they used and charged us $17 for. Now I’ll have to pay scalper prices or just have a gap in my vaults. 

Yup, and skimping on premium packing (as was done with previous vaults to ensure zero damage) makes the situation worse. I got lucky that mine was fine, but lots of fans did not.

Travels With

Mine still hasn't arrived and am still getting no info on my tracking number....

tempo_n_groove

Travels With said:

Mine still hasn't arrived and am still getting no info on my tracking number....

Mine says out for delivery but remains in Limbo since June...

LukinFan

tempo_n_groove said:

Travels With said:

Mine still hasn't arrived and am still getting no info on my tracking number....

Mine says out for delivery but remains in Limbo since June...

Shit, since June? I’m assuming USPS can’t do anything?

ZoSoTim

FR181798 said:

Loujoe said:

Odd and sorry.  My uneducated guess is the raw goods to make records is low so they had to order the exact amount this time?  

Sorry I dont get this, would it not be up to the customer to order how many they want and request more than they actually need which would then be the exact amount the pressing plant needs to supply. Or do the plants automatically provide extra. Sounds more like a mess up.

Also imagine 10,987 10c members ordered, find it hard to believe that someone stopped the presses at that exact number.

I learnt last year after mine was damaged to order 2. With the postage debacle in the EU there was always going to be loads of ISO.

You can only order one though, right? I ordered two but only got one so I assumed there was a limit.

on2legs

ZoSoTim said:

FR181798 said:

Loujoe said:

Odd and sorry.  My uneducated guess is the raw goods to make records is low so they had to order the exact amount this time?  

Sorry I dont get this, would it not be up to the customer to order how many they want and request more than they actually need which would then be the exact amount the pressing plant needs to supply. Or do the plants automatically provide extra. Sounds more like a mess up.

Also imagine 10,987 10c members ordered, find it hard to believe that someone stopped the presses at that exact number.

I learnt last year after mine was damaged to order 2. With the postage debacle in the EU there was always going to be loads of ISO.

You can only order one though, right? I ordered two but only got one so I assumed there was a limit.

One per order.  You can place additional separate orders. 

ZoSoTim

on2legs said:

ZoSoTim said:

FR181798 said:

Loujoe said:

Odd and sorry.  My uneducated guess is the raw goods to make records is low so they had to order the exact amount this time?  

Sorry I dont get this, would it not be up to the customer to order how many they want and request more than they actually need which would then be the exact amount the pressing plant needs to supply. Or do the plants automatically provide extra. Sounds more like a mess up.

Also imagine 10,987 10c members ordered, find it hard to believe that someone stopped the presses at that exact number.

I learnt last year after mine was damaged to order 2. With the postage debacle in the EU there was always going to be loads of ISO.

You can only order one though, right? I ordered two but only got one so I assumed there was a limit.

One per order.  You can place additional separate orders. 

That's what I did and I only got one.

on2legs

ZoSoTim said:

on2legs said:

ZoSoTim said:

FR181798 said:

Loujoe said:

Odd and sorry.  My uneducated guess is the raw goods to make records is low so they had to order the exact amount this time?  

Sorry I dont get this, would it not be up to the customer to order how many they want and request more than they actually need which would then be the exact amount the pressing plant needs to supply. Or do the plants automatically provide extra. Sounds more like a mess up.

Also imagine 10,987 10c members ordered, find it hard to believe that someone stopped the presses at that exact number.

I learnt last year after mine was damaged to order 2. With the postage debacle in the EU there was always going to be loads of ISO.

You can only order one though, right? I ordered two but only got one so I assumed there was a limit.

One per order.  You can place additional separate orders. 

That's what I did and I only got one.

Did you get a confirmation/charged for the second order? If not I’d say there was a snafu and it never went through.  

tempo_n_groove

LukinFan said:

tempo_n_groove said:

Travels With said:

Mine still hasn't arrived and am still getting no info on my tracking number....

Mine says out for delivery but remains in Limbo since June...

Shit, since June? I’m assuming USPS can’t do anything?

I just decided to check on it.  I have had zero problems w packages being lost in like 20 years.  This past year and a half I have had multiple.

Autoproxy

alfredo.amoedo said:

Someone finally got in touch with me from 10C and mine is lost in transit and there’s no overrun to address issues like this which freaking blows. If anyone can sell me a copy for non-scalper price, I’d really appreciate it. 

Oh wow. Thanks for sharing. I will check with 10C and prob be in the same boat. Good luck with your move - hopefully as painless as possible.

Travels With

10C got back to me super fast.  They have determined mine is also "lost in transit" -- gone.  It's crazy; it's seems there were quite a few that just disappeared.  Clearly the work of UFOs.  Anyhow, they did offer to refund or replace it with a vault 8 or 9.  I'm content with that.  

JimmyV

These packages that are lost in transit...does the tracking show any movement of the packages at all or does it just look like a label was printed?

ultrapig

JimmyV said:

These packages that are lost in transit...does the tracking show any movement of the packages at all or does it just look like a label was printed?

Mine has shown processed ready for pickup by UPS since 6/29. I emailed and was told everything had left the warehouse, so it was unfortunately lost.

alfredo.amoedo

ultrapig said:

JimmyV said:

These packages that are lost in transit...does the tracking show any movement of the packages at all or does it just look like a label was printed?

Mine has shown processed ready for pickup by UPS since 6/29. I emailed and was told everything had left the warehouse, so it was unfortunately lost.

Same. Like it was never picked up by UPS. 

TH113769

Same - just label printed.  

mace1229

When I ordered Live on 10 Legs that was lost in transit. They sent another. The original randomly showed up about 4 or 5 months later. So there’s always hope.
I can’t believe they didn’t order extras though.

brewdog123

we just need to taper expectations at this point

big dipper ice cream

the next vault presale needs to start soon.

PSUS2H

Anyone that had the "UPS Awaiting Shipment" ever have the album mysteriously show up?

JimmyV

I hope everyone who experienced "shipping problems" got a refund. 

ultrapig

JimmyV said:

I hope everyone who experienced "shipping problems" got a refund. 

I did, but I would rather have received what I paid for.

PSUS2H

Seems like there might have been enough ppl impacted by this, why not just order up more and fill the orders?  I'm sure they'd be able to sell any extras that came up in the process.   I realize this isnt a cheap process, the packaging is intricate and its 4LP... but why not give it a go?