- I requested Best Available for Oakland night 1 (1st priority) and Best Available for Oakland night 2 (2nd priority). - Ticketmaster confirmed my submission for both shows. - I received an email confirmation from Ticketstoday on Friday telling me I scored tickets for Oakland night 1. - I still have not received any email (win or lose) from Ticketstoday regarding Oakland night 2. I double checked my spam folder, nothing there.
I just cut and pasted from the OP, because I'm in the exact same boat.
This is the part that, I think, shows there was something that went wrong. My request was best available for both nights. 99% and 99%. Stuck in pending for days, it doesn't make sense. Seems like there should have been plenty of tickets.
right there with you man...same sitch
Remember the Thomas Nine !! (10/02/2018)
1998: Noblesville; 2003: Noblesville; 2009: EV Nashville, Chicago, Chicago 2010: St Louis, Columbus, Noblesville; 2011: EV Chicago, East Troy, East Troy 2013: London ON, Wrigley; 2014: Cincy, St Louis, Moline (NO CODE) 2016: Lexington, Wrigley #1; 2018: Wrigley, Wrigley, Boston, Boston 2020: Oakland, Oakland:2021: EV Ohana, Ohana, Ohana, Ohana 2022: Oakland, Oakland, Nashville, Louisville; 2023: Chicago, Chicago, Noblesville 2024: Noblesville, Wrigley, Wrigley, Ohana, Ohana
- I requested Best Available for Oakland night 1 (1st priority) and Best Available for Oakland night 2 (2nd priority). - Ticketmaster confirmed my submission for both shows. - I received an email confirmation from Ticketstoday on Friday telling me I scored tickets for Oakland night 1. - I still have not received any email (win or lose) from Ticketstoday regarding Oakland night 2. I double checked my spam folder, nothing there.
I just cut and pasted from the OP, because I'm in the exact same boat.
I'd just call them. I was in the same boat as you, and I called them this morning and they confirmed I lost.
- I requested Best Available for Oakland night 1 (1st priority) and Best Available for Oakland night 2 (2nd priority). - Ticketmaster confirmed my submission for both shows. - I received an email confirmation from Ticketstoday on Friday telling me I scored tickets for Oakland night 1. - I still have not received any email (win or lose) from Ticketstoday regarding Oakland night 2. I double checked my spam folder, nothing there.
I just cut and pasted from the OP, because I'm in the exact same boat.
Exactly my situation. I called Ticketstoday an hour ago and they told me that my Oak2 has still not been denied and that was "good news"
I like to think that we might hear something tomorrow given 10c is closed today. Who knows.
Remember the Thomas Nine !! (10/02/2018)
1998: Noblesville; 2003: Noblesville; 2009: EV Nashville, Chicago, Chicago 2010: St Louis, Columbus, Noblesville; 2011: EV Chicago, East Troy, East Troy 2013: London ON, Wrigley; 2014: Cincy, St Louis, Moline (NO CODE) 2016: Lexington, Wrigley #1; 2018: Wrigley, Wrigley, Boston, Boston 2020: Oakland, Oakland:2021: EV Ohana, Ohana, Ohana, Ohana 2022: Oakland, Oakland, Nashville, Louisville; 2023: Chicago, Chicago, Noblesville 2024: Noblesville, Wrigley, Wrigley, Ohana, Ohana
- I requested Best Available for Oakland night 1 (1st priority) and Best Available for Oakland night 2 (2nd priority). - Ticketmaster confirmed my submission for both shows. - I received an email confirmation from Ticketstoday on Friday telling me I scored tickets for Oakland night 1. - I still have not received any email (win or lose) from Ticketstoday regarding Oakland night 2. I double checked my spam folder, nothing there.
I just cut and pasted from the OP, because I'm in the exact same boat.
Exactly my situation. I called Ticketstoday an hour ago and they told me that my Oak2 has still not been denied and that was "good news"
I like to think that we might hear something tomorrow given 10c is closed today. Who knows.
This is exciting, hopefully they identified what was broken and put together a proposal which they need 10C to sign off on.
(Which hopefully is an offer of a larger allocation of 10c tickets. Especially for OAK and LA where something funky due to 'same city' looked to have happened for specifically for people who had them as their Pri 1&2)
Well we've been a good few hours drinking So I'm going to say what everyone's thinking If we're stuck on this ship and it's sinking Then we might as well have a parade
I'm in a similar boat: 1. LA 1, Reserved, ADA requested (Won) 2. LA 2, Reserved, ADA requested (No email)
I emailed the tenclubsupport@ticketmaster.com email and this is what they said:
Thank you for reaching out to us today. We apologize that notification was not received. We are happy to address your concerns. Ticket requests are confirmed for each show taking your priority into consideration, but it is not guaranteed you will get tickets. Unfortunately, your ticket request was not confirmed for the 4/16/20 date you selected. However, you will have another opportunity to purchase tickets at www.ticketmaster.com during the general public sale starting Friday, January 24.
So, I guess it's a good thing I registered for verified fan. I'll be trying on Thursday morning for LA 2, then. Though this probably means I'll be in the 100s ADA sections rather than on the floor level, those seats are still pretty good in the Forum (especially if I can get 112 or 125, which is where I got for the Chris Cornell tribute show). Worst case, if I can't get ADA Thursday morning I'll buy reserved and then call the Forum disabled services to change to an ADA seat, which I've never had that request denied when I've done that before.
Got the standard Ticketmaster "Sorry, you didn't get tickets" email earlier in response to an email I sent yesterday.
But just now I got an email from Ticketstoday confirming my tickets for the LA1 show that I had previous not heard back from. Same as the previous confirmation emails except they haven't charged my card yet:
"In the next 48hrs, a charge will appear on your credit card statement as Ticketstoday*Pearl Jam. You will receive a separate email with your receipt number and a summary of your transaction, once your card has been charged."
Guessing they fixed the issue and are retroactively awarding tickets. Very cool if that's the case.
Post edited by walkunafraid on
Everything has chains...Absolutely nothing's changed. - PJ
“The only way to deal with an unfree world is to become so absolutely free that your very existence is an act of rebellion.” - Albert Camus
I just got my LA2 confirmation!!! This morning I got a reply from Ticketmaster to my question about it, and they said Congratulations!! You scored tickets to Pearl Jam. The only one you didn't get is LA2. I decided to just wait and see, until I got a real confirmation. Well, I finally got a real one!!
Post edited by TA243471 on
2006: Gorge 1
2009: Seattle 1
2013: Seattle
2016: Wrigley 1 & 2
2018: Seattle 1&2, Montana
2020: San Diego, LA 1&2, Oakland 1&2
2022: San Diego, LA 1&2, Fresno, Sacramento, Las Vegas, Denver
2024: Vancouver 1, Portland, Las Vegas 1&2, Seattle 1&2, Missoula, Dana Point 1 & 2
I just received a more detailed email response from Ten Club Ticketmaster Support. You can read the full email below, but they’re essentially claiming they simply applied the process that was designed by the Ten Club and sent over to them. As far as I can tell, this is the closest we have to something in writing from Ticketmaster claiming that any problem lies with 10C. You’ll also note that they don’t really address the issue of priority.
Anyway, here’s the email:
Thank you for responding back to our email, we are more than happy to address any additional questions you may have with the Ten Club's Ticketmaster presale seelction process.
First and foremost we apologize for any inconveniences you have experienced with the ticket request selection process. Our support team is only facilitating the platform for Ten Club members to submit their ticket request. We do not have any access to see how the selection filters are being applied by Ten Club. We are sorry that an email notification was not received within the time span given on the website of January 19th. All email notifications were sent out on the 19th of January whether the requests were denied or granted tickets. We are currently unaware of any issues that may have been involved in all emails not going out to every single member. We are doing our best to reach out to the proper individuals for more detailed information at this time. We were advised that all payments were already processed as of yesterday for ticket requests that were granted tickets. Upon looking at your ticket request, only the April 18thwould have been confirmed tickets.
We would like to address your question concerning the priority options given to the members upon placing your ticket request. We do not have all detailed information on how this feature was applied to the selection process done by Ten Club. As per the guidelines that were given to us: fans had the option to enter multiple cities they wanted to be considered for and prioritize them according on which city and date they had more interest in being considered for. The selection, to the best of our knowledge would be done at random. Ten Club will begin drawing names using a computerized random selection process. Pre-sale tickets are limited. Ten Club does not guarantee tickets for all eligible members regardless of seniority. We are working as best a s we can with Ten Club to be able to supply you more detailed information, but we have limited access to the full details on how the selection process as we are only a platform used to submit the ticket requests.
Please let us know if you have any additional questions or concerns. Have a great day!
Thank you,
Melissa
Ten Club's Ticketmaster Presale Support
Here is one response from Saturday I got
Thank you for responding back to our email, we are more than happy to address any additional questions you may have concerning the presale selection process.
The requests are put through a random selection process by city. Fans who wanted to be considered for a show date will be put with every other fan that has that same city on their request form. As per the details on how they filter and process those request, we do not have all the detailed information. The other date has not been confirmed nor denied. All notifications will be sent out by tomorrow Sunday January 19th. If you have not received a notice for the other show date on your request, please contact us on Monday for an update.
Feel free to contact us with any additional questions or concerns. Have a great day!
Thank you,
Melissa
This is very similar to the explanation I received from TM CSR. Priority did not matter and because of that seniority for reserved seats never came in to play. The whole selection process was based on a random lottery system. Further more, it seems as though you were really screwed if you set your priority 2 for the same city/venue as priority 1.
I wonder how closely 10c moderators are following any of these threads?
Post edited by feeder on
"Have we got a show for you?? No, it's a question!" EV 5/12/22
Thanks TM and Ten CLub!!! Nice job everyone reaching out.
YES. THIS! Let's assume everyone had nice professional and courteous interactions and we weren't crazy as many assumed. Something was borked and great work and hoooray. I don't have to cancel meetings Thursday to try VF lol.
Thanks TM and Ten CLub!!! Nice job everyone reaching out.
YES. THIS! Let's assume everyone had nice professional and courteous interactions and we weren't crazy as many assumed. Something was borked and great work and hoooray. I don't have to cancel meetings Thursday to try VF lol.
Just received email confirmation for LA1 BA today at 5:31 Cali time!! It was my second choice.
(LA2 BA was first choice & confirmed on the 17th.)
Today's email said "In the next 48hrs, a charge will appear on your credit card statement as Ticketstoday*Pearl Jam. You will receive a separate email with your receipt number and a summary of your transaction, once your card has been charged."
Btw, I didn't contact TM or 10C about the issue. Just hoped they would correct the issue and they did!!
Got my confirmation email for OAK2! So happy, not only for me but for everyone here who was stressing out about it! I was so surprised at the email my wife thought I got bad news because I couldn't string together 3 words of what was happening...
Minneapolis 6-30-98, St. Louis 7-2-98, Bonner Springs 7-3-98, East Troy 10-08-00, Chicago 10-09-00, Bonner Springs 6-12-2003, St. Paul 6-16-03, Chicago 6-18-03, East Troy 6-21-03, St. Paul 6-26-06, St. Paul 6-27-06, Milwaukee 6-29-06, Chicago 8-23-09, Wrigley 7-19-13, St. Paul 10-19-14, Wrigley 8-22-16, Wrigley 8-18-18, Wrigley 8-20-18, Oakland 5-12-22, Oakland 5-13-22, St. Paul 8-31-23, St. Paul 9-2-23, Chicago 9-7-23, Ft. Worth 9-15-23
Just got my confirmation for OAK 2. Congrats to everyone who is getting belated good news. We’ll probably never know for sure, but I like to think our collective hell raising helped TM and/or the 10C realize the extent of the problem
5/28/06 - Camden, NJ 5/30/06 - Washington, DC 6/22/08 - Washington, DC 10/31/09 - Philadelphia, PA 8/5/16 - Fenway Park Temple of the Dog - 11/5/2016 - Philadelphia, PA 7/1/2018 - Prague 7/3/2018 - Kraków 7/5/2018 - Berlin
Whew. Let me add to the list of finally getting an OAK 1 confirmation this afternoon. Thank you to whoever made the right people aware of the glitch for those that requested tickets for cities with two shows and to those that worked to solve the problem.
Everyone getting tickets tonight.... did you receive an email saying they could not complete your request?
Or were you in limbo with no email received either way?
2010: Cleveland 2012: Atlanta 2013: London ONT / Wrigley Field / Pittsburgh / Buffalo / San Diego / Los Angeles I / Los Angeles II 2014: Cincinnati / St. Louis / Tulsa / Lincoln / Detroit / Denver 2015: New York City 2016: Ft. Lauderdale / Miami / Jacksonville / Greenville / Hampton / Columbia / Lexington / Philly II / New York City II / Toronto II / Bonnaroo / Telluride / Fenway I / Wrigley I / Wrigley - II / TOTD - Philadelphia, San Francisco 2017: Ohana Fest (EV) 2018: Amsterdam I / Amsterdam II / Seattle I / Seattle II / Boston I / Boston II 2021: Asbury Park / Ohana Encore 1 / Ohana Encore 2 2022: Phoenix / LA I / LA II / Quebec City / Ottawa / New York City / Camden / Nashville / St. Louis / Denver 2023: St. Paul II 2024: Las Vegas I / Las Vegas II / New York City I / New York City II / Philly I / Philly II / Baltimore
Comments
- Ticketmaster confirmed my submission for both shows.
- I received an email confirmation from Ticketstoday on Friday telling me I scored tickets for Oakland night 1.
- I still have not received any email (win or lose) from Ticketstoday regarding Oakland night 2. I double checked my spam folder, nothing there.
I just cut and pasted from the OP, because I'm in the exact same boat.
1998: Noblesville; 2003: Noblesville; 2009: EV Nashville, Chicago, Chicago
2010: St Louis, Columbus, Noblesville; 2011: EV Chicago, East Troy, East Troy
2013: London ON, Wrigley; 2014: Cincy, St Louis, Moline (NO CODE)
2016: Lexington, Wrigley #1; 2018: Wrigley, Wrigley, Boston, Boston
2020: Oakland, Oakland: 2021: EV Ohana, Ohana, Ohana, Ohana
2022: Oakland, Oakland, Nashville, Louisville; 2023: Chicago, Chicago, Noblesville
2024: Noblesville, Wrigley, Wrigley, Ohana, Ohana
I like to think that we might hear something tomorrow given 10c is closed today. Who knows.
1998: Noblesville; 2003: Noblesville; 2009: EV Nashville, Chicago, Chicago
2010: St Louis, Columbus, Noblesville; 2011: EV Chicago, East Troy, East Troy
2013: London ON, Wrigley; 2014: Cincy, St Louis, Moline (NO CODE)
2016: Lexington, Wrigley #1; 2018: Wrigley, Wrigley, Boston, Boston
2020: Oakland, Oakland: 2021: EV Ohana, Ohana, Ohana, Ohana
2022: Oakland, Oakland, Nashville, Louisville; 2023: Chicago, Chicago, Noblesville
2024: Noblesville, Wrigley, Wrigley, Ohana, Ohana
requested 2 tickets - best available for LA night 1 - 1st priority
requested 1 ticket - best available for LA night 2 - 2nd priority
1/15 received email confirmation for both shows
1/17 received email confirmation (and a text) that I won tickets for LA night 1
I have not heard anything about LA night 2....do I assume that means I didn't get a ticket?
(Which hopefully is an offer of a larger allocation of 10c tickets. Especially for OAK and LA where something funky due to 'same city' looked to have happened for specifically for people who had them as their Pri 1&2)
So I'm going to say what everyone's thinking
If we're stuck on this ship and it's sinking
Then we might as well have a parade
But just now I got an email from Ticketstoday confirming my tickets for the LA1 show that I had previous not heard back from. Same as the previous confirmation emails except they haven't charged my card yet:
"In the next 48hrs, a charge will appear on your credit card statement as Ticketstoday*Pearl Jam. You will receive a separate email with your receipt number and a summary of your transaction, once your card has been charged."
Guessing they fixed the issue and are retroactively awarding tickets. Very cool if that's the case.
“The only way to deal with an unfree world is to become so absolutely free that your very existence is an act of rebellion.” - Albert Camus
1998: Noblesville; 2003: Noblesville; 2009: EV Nashville, Chicago, Chicago
2010: St Louis, Columbus, Noblesville; 2011: EV Chicago, East Troy, East Troy
2013: London ON, Wrigley; 2014: Cincy, St Louis, Moline (NO CODE)
2016: Lexington, Wrigley #1; 2018: Wrigley, Wrigley, Boston, Boston
2020: Oakland, Oakland: 2021: EV Ohana, Ohana, Ohana, Ohana
2022: Oakland, Oakland, Nashville, Louisville; 2023: Chicago, Chicago, Noblesville
2024: Noblesville, Wrigley, Wrigley, Ohana, Ohana
For all those forum members that said it was a user error on are part. I would like an apology.
Way to go 10club Fir fixing this mistake.
Can’t wait for the shows.
5/30/06 - Washington, DC
6/22/08 - Washington, DC
10/31/09 - Philadelphia, PA
8/5/16 - Fenway Park
Temple of the Dog - 11/5/2016 - Philadelphia, PA
7/1/2018 - Prague
7/3/2018 - Kraków
7/5/2018 - Berlin
1990 12/22
1991 2/1,26; 3/1; 5/25; 8/23,29
1992 1/3,17; 7/22; 9/20
1993 9/5; 10/25; 12/7,8,9
1995 6/24; 11/4
1998 7/10,11,13,14
2000 10/22,25,28,30
2003 6/2,3,5,6; 10/28
2006 7/6,7,9,10,12,13; 11/30; 12/2,9
2009 9/30; 10/1,6,7,9
2010 5/1
2013 11/21,23,24
2014 10/25
2016 11/14
2018 8/8,10
2021 9/26; 10/1,2
2022 5/3,6,7
2024 5/16,18,21,22
Or were you in limbo with no email received either way?
2012: Atlanta
2013: London ONT / Wrigley Field / Pittsburgh / Buffalo / San Diego / Los Angeles I / Los Angeles II
2014: Cincinnati / St. Louis / Tulsa / Lincoln / Detroit / Denver
2015: New York City
2016: Ft. Lauderdale / Miami / Jacksonville / Greenville / Hampton / Columbia / Lexington / Philly II / New York City II / Toronto II / Bonnaroo / Telluride / Fenway I / Wrigley I / Wrigley - II / TOTD - Philadelphia, San Francisco
2017: Ohana Fest (EV)
2018: Amsterdam I / Amsterdam II / Seattle I / Seattle II / Boston I / Boston II
2021: Asbury Park / Ohana Encore 1 / Ohana Encore 2
2022: Phoenix / LA I / LA II / Quebec City / Ottawa / New York City / Camden / Nashville / St. Louis / Denver
2023: St. Paul II
2024: Las Vegas I / Las Vegas II / New York City I / New York City II / Philly I / Philly II / Baltimore