Still Waiting for TM Email Confirming Tix (Win or Lose)

WMAmorican

- I requested Best Available for Oakland night 1 (1st priority) and Best Available for Oakland night 2 (2nd priority).
- Ticketmaster confirmed my submission for both shows. 
- I received an email confirmation from Ticketstoday on Friday telling me I scored tickets for Oakland night 1.
- I still have not received any email (win or lose) from Ticketstoday regarding Oakland night 2. I double checked my spam folder, nothing there. 

I just cut and pasted from the OP, because I'm in the exact same boat.

Gern Blansten

MW105723 said:

Oakland Night 1 GA: 28.08% RES: 99.00%

Oakland Night 2 GA: 34.58% RES: 99.00%

This is the part that, I think, shows there was something that went wrong. My request was best available for both nights. 99% and 99%. Stuck in pending for days, it doesn't make sense. Seems like there should have been plenty of tickets.

right there with you man...same sitch

CJ206326

WMAmorican said:

- I requested Best Available for Oakland night 1 (1st priority) and Best Available for Oakland night 2 (2nd priority).
- Ticketmaster confirmed my submission for both shows. 
- I received an email confirmation from Ticketstoday on Friday telling me I scored tickets for Oakland night 1.
- I still have not received any email (win or lose) from Ticketstoday regarding Oakland night 2. I double checked my spam folder, nothing there. 

I just cut and pasted from the OP, because I'm in the exact same boat.

I'd just call them. I was in the same boat as you, and I called them this morning and they confirmed I lost. 

Gern Blansten

WMAmorican said:

- I requested Best Available for Oakland night 1 (1st priority) and Best Available for Oakland night 2 (2nd priority).
- Ticketmaster confirmed my submission for both shows. 
- I received an email confirmation from Ticketstoday on Friday telling me I scored tickets for Oakland night 1.
- I still have not received any email (win or lose) from Ticketstoday regarding Oakland night 2. I double checked my spam folder, nothing there. 

I just cut and pasted from the OP, because I'm in the exact same boat.

Exactly my situation.  I called Ticketstoday an hour ago and they told me that my Oak2 has still not been denied and that was "good news"

I like to think that we might hear something tomorrow given 10c is closed today.  Who knows.

PearlJamVixen

I have a very similar situation as the original poster, except for the two Los Angeles shows.

requested 2 tickets -  best available for LA night 1 - 1st priority
requested 1 ticket - best available for LA night 2 - 2nd priority

1/15 received email confirmation for both shows
1/17 received email confirmation (and a text) that I won tickets for LA  night 1

I have not heard anything about LA night 2....do I assume that means I didn't get a ticket?

hooper_two

PearlJamVixen said:

I have a very similar situation as the original poster, except for the two Los Angeles shows.

requested 2 tickets -  best available for LA night 1 - 1st priority
requested 1 ticket - best available for LA night 2 - 2nd priority

1/15 received email confirmation for both shows
1/17 received email confirmation (and a text) that I won tickets for LA  night 1

I have not heard anything about LA night 2....do I assume that means I didn't get a ticket?

Same for me, but I did 2 tickets for each LA show.  Really weird.

theboywil

Gern Blansten said:

WMAmorican said:

- I requested Best Available for Oakland night 1 (1st priority) and Best Available for Oakland night 2 (2nd priority).
- Ticketmaster confirmed my submission for both shows. 
- I received an email confirmation from Ticketstoday on Friday telling me I scored tickets for Oakland night 1.
- I still have not received any email (win or lose) from Ticketstoday regarding Oakland night 2. I double checked my spam folder, nothing there. 

I just cut and pasted from the OP, because I'm in the exact same boat.

Exactly my situation.  I called Ticketstoday an hour ago and they told me that my Oak2 has still not been denied and that was "good news"

I like to think that we might hear something tomorrow given 10c is closed today.  Who knows.

This is exciting, hopefully they identified what was broken and put together a proposal which they need 10C to sign off on.

(Which hopefully is an offer of a larger allocation of 10c tickets.  Especially for OAK and LA where something funky due to 'same city' looked to have happened for specifically for people who had them as their Pri 1&2)

chalon

chalon said:

I'm in a similar boat:
1. LA 1, Reserved, ADA requested (Won)
2. LA 2, Reserved, ADA requested (No email)

I emailed the tenclubsupport@ticketmaster.com email and this is what they said:

Thank you for reaching out to us today. We apologize that notification was not received. We are happy to address your concerns. Ticket requests are confirmed for each show taking your priority into consideration, but it is not guaranteed you will get tickets.  Unfortunately, your ticket request was not confirmed for the 4/16/20 date you selected. However, you will have another opportunity to purchase tickets at www.ticketmaster.com during the general public sale starting Friday, January 24.

So, I guess it's a good thing I registered for verified fan. I'll be trying on Thursday morning for LA 2, then. Though this probably means I'll be in the 100s ADA sections rather than on the floor level, those seats are still pretty good in the Forum (especially if I can get 112 or 125, which is where I got for the Chris Cornell tribute show). Worst case, if I can't get ADA Thursday morning I'll buy reserved and then call the Forum disabled services to change to an ADA seat, which I've never had that request denied when I've done that before.

walkunafraid

Got the standard Ticketmaster "Sorry, you didn't get tickets" email earlier in response to an email I sent yesterday.

But just now I got an email from Ticketstoday confirming my tickets for the LA1 show that I had previous not heard back from. Same as the previous confirmation emails except they haven't charged my card yet: 

"In the next 48hrs, a charge will appear on your credit card statement as Ticketstoday*Pearl Jam. You will receive a separate email with your receipt number and a summary of your transaction, once your card has been charged."

Guessing they fixed the issue and are retroactively awarding tickets. Very cool if that's the case.

bootlegger10

I've scored tickets to Oakland 1.  Just got the email 8:32PM on MOnday night!!!

DoDaFoo

I got Oak N1! Email just came through!

bootlegger10

Thanks TM and Ten CLub!!!   Nice job everyone reaching out.

TA243471

I just got my LA2 confirmation!!!  This morning I got a reply from Ticketmaster to my question about it, and they said Congratulations!! You scored tickets to Pearl Jam.  The only one you didn't get is LA2.  I decided to just wait and see, until I got a real confirmation.  Well, I finally got a real one!!

feeder

jefft said:

cannotstaylong said:

I just received a more detailed email response from Ten Club Ticketmaster Support. You can read the full email below, but they’re essentially claiming they simply applied the process that was designed by the Ten Club and sent over to them. As far as I can tell, this is the closest we have to something in writing from Ticketmaster claiming that any problem lies with 10C.  You’ll also note that they don’t really address the issue of priority. 

Anyway, here’s the email:

Thank you for responding back to our email, we are more than happy to address any additional questions you may have with the Ten Club's Ticketmaster presale  seelction process. 

First and foremost we apologize for any inconveniences you have experienced with the ticket request selection process. Our support team is only facilitating the platform for Ten Club members to submit their ticket request. We do not have any access to see how the selection filters are being applied by Ten Club. We are sorry that an email notification was not received within the time span given on the website of January 19th. All email notifications were sent out on the 19th of January whether the requests were denied or granted tickets. We are currently unaware of any issues that may have been involved in all emails not going out to every single member. We are doing our best to reach out to the proper individuals for more detailed information at this time. We were advised that all payments were already processed as of yesterday for ticket requests that were granted tickets. Upon looking at your ticket request, only the April 18thwould have been confirmed tickets. 

We would like to address your question concerning the priority options given to the members upon placing your ticket request. We do not have all detailed information on how this feature was applied to the selection process done by Ten Club. As per the guidelines that were given to us: fans had the option to enter multiple cities they wanted to be considered for and prioritize them according on which city and date they had more interest in being considered for. The selection, to the best of our knowledge would be done at random. Ten Club will begin drawing names using a computerized random selection process. Pre-sale tickets are limited. Ten Club does not guarantee tickets for all eligible members regardless of seniority. We are working as best a s we can with Ten Club to be able to supply you more detailed information, but we have limited access to the full details on how the selection process as we are only a platform used to submit the ticket requests. 

Please let us know if you have any additional questions or concerns. Have a great day!  

Thank you,

Melissa

Ten Club's Ticketmaster Presale Support

Here is one response from Saturday I got

Thank you for responding back to our email, we are more than happy to address any additional questions you may have concerning the presale selection process.

The requests are put through a random selection process by city.  Fans who wanted to be considered for a show date will be put with every other fan that has that same city on their request form. As per the details on how they filter and process those request, we do not have all the detailed information. The other date has not been confirmed nor denied. All notifications will be sent out by tomorrow Sunday January 19th. If you have not received a notice for the other show date on your request, please contact us on Monday for an update.

 

Feel free to contact us with any additional questions or concerns. Have a great day!  

Thank you,

Melissa  

This is very similar to the explanation I received from TM CSR.  Priority did not matter and because of that seniority for reserved seats never came in to play.  The whole selection process was based on a random lottery system.  Further more, it seems as though you were really screwed if you set your priority 2 for the same city/venue as priority 1.

I wonder how closely 10c moderators are following any of these threads?

iOnlyownMymind

Oh sweet hallelujah!!  CONFIRMED FOR OAKLAND 1 BABY!!!!!  Can't believe it went through after all this time!!!

whatdude

Oak N2 confirmation just landed. It was my priority 2....Wow and grateful. 

jimjam1982

bootlegger10 said:

Thanks TM and Ten CLub!!!   Nice job everyone reaching out.

YES.  THIS!  Let's assume everyone had nice professional and courteous interactions and we weren't crazy as many assumed.  Something was borked and great work and hoooray.  I don't have to cancel meetings Thursday to try VF lol.

Gern Blansten

Got my oak2 confirmed... Now I can sleep 

Gludfssr

Just got a confirmation about my LA1 Priority 2

 For all those forum members that said it was a user error on are part.  I would like an apology. 

This shows what the masses can do if they speak up about wrong doings. 


Way to go 10club Fir fixing this mistake. 

Can’t wait for the shows.  

KC2917

jimjam1982 said:

bootlegger10 said:

Thanks TM and Ten CLub!!!   Nice job everyone reaching out.

YES.  THIS!  Let's assume everyone had nice professional and courteous interactions and we weren't crazy as many assumed.  Something was borked and great work and hoooray.  I don't have to cancel meetings Thursday to try VF lol.

Um, yeah..... courteous. 

Laurelhurst

Just received email confirmation for LA1 BA today at 5:31 Cali time!! It was my second choice.

(LA2 BA was first choice & confirmed on the 17th.)

Today's email said "In the next 48hrs, a charge will appear on your credit card statement as Ticketstoday*Pearl Jam. You will receive a separate email with your receipt number and a summary of your transaction, once your card has been charged."

Btw, I didn't contact TM  or 10C about the issue. Just hoped they would correct the issue and they did!!

 SWEET!! Thank you 10C for getting it resolved!!

MW105723

Got my confirmation email for OAK2! So happy, not only for me but for everyone here who was stressing out about it! I was so surprised at the email my wife thought I got bad news because I couldn't string together 3 words of what was happening...

cannotstaylong

Just got my confirmation for OAK 2. Congrats to everyone who is getting belated good news. We’ll probably never know for sure, but I like to think our collective hell raising helped TM and/or the 10C realize the extent of the problem

baldog27

#4 LA1 Best Confirmed 7:29pm CST.  Thanks for keeping this alive today fam!  See ya on TUR

NiteLite10

Just got a late confirmation for tickets for OAK 1. Around 6pm PST Monday. Priority 3 BA. Glad this was resolved. Hope others get good news too.

jlwkams

Whew.  Let me add to the list of finally getting an OAK 1 confirmation this afternoon.  Thank you to whoever made the right people aware of the glitch for those that requested tickets for cities with two shows and to those that worked to solve the problem.

PearlJamVixen

Yay!!!! Just got confirmation for LA night 2!!!!     

Windermere11

Just received confirmation for LA2 BA.  SWEET!! 

Weston1283

Everyone getting tickets tonight.... did you receive an email saying they could not complete your request?

Or were you in limbo with no email received either way?

TA243471

Weston1283 said:

Everyone getting tickets tonight.... did you receive an email saying they could not complete your request?

Or were you in limbo with no email received either way?

Never received anything until just tonight.  Almost like we were never entered in the drawing for that particular show.