2016 and 2018 Fan Club Singles?

PJ_Soul

bazzer said:

PJ_Soul said:

njnancy said:

I've worked in customer service of all types my whole life and whether it be as a waitress or as a research director - no matter what I thought of them - the customer is always right. Standard rule of business. 

Some customers will let you slide no matter what you do and some customers are pains in the asses. Both are to be treated with respect and the company is always wise to keep their customers happy and feeling like they matter. 

Yeah, I agree with this philosophy. And the 10C manager called 10C members who critiqued some posters "losers". The attitude is hard to swallow sometimes.

Not exactly. He just called the "assholes" assholes, not all the critics.

And losers. And of course my point is that the fact he called any members either of those things is completely unacceptable.

whoanelly15

HughFreakingDillon said:

the problem is, a band's fanclub isn't exactly the same as any other business. most businesses, you can get what you want somewhere else, so the onus is on the business to keep the customer happy to retain said business. 

pearl jam/10 club have no such obligation to keep anyone happy, their product and service is exclusive to their company. they can basically do whatever the fuck they want, and they know our hands our tied. am i saying this is what they are doing? no. i have no idea. i'm just saying this 'customer is always right' stuff doesn't really apply the same as it does for a place like walmart or amazon 

This. I applaud those of you who have customer service ideals, but that is NOT a universal truth. Far from it. To use an example, even surgeons in the private sector won’t operate on patients they think will have a “less than desirable outcome” (I won’t open this can of worms) because it might reflect poorly on their “Avatar” or patient satisfaction ratings. Some “services” need to pander to their clients. Others don’t. 

The customer is not always right. The customer is sometimes an asshole. And there is nowhere else for us to go to get 10C member-exclusive goods. If these points are true, then it is only reasonable to accept that 10C isn’t going to cater to our every need, whether we’re cool about it or not. 

Personally, I’m confident that my last 2 45’s will show up eventually. They will probably be awesome regardless of whether they come tomorrow or in 2029. I’ll still be a fan of this band when they arrive and I’ll be glad to have them. Sad they’ll be the last two. 

PJ_Soul

I don't actually think the customer is always right, lol. Far from it. Many customers everywhere are just heinous. That phrase of course just means "be nice to the customers, even if they are jerks". And I think that's a pretty good philosophy, even if it's only to maintain an appearance of professionalism and maturity for the business.

But anyway, I don't think for a second that 10C is making business decisions based on what a few people say on the forum. No way. Thinking that I think underestimates the 10C staff's intelligence and reasoning skills.

HesCalledDyer

PJ_Soul said:

I don't actually think the customer is always right, lol. Far from it. Many customers everywhere are just heinous. That phrase of course just means "be nice to the customers, even if they are jerks". And I think that's a pretty good philosophy, even if it's only to maintain an appearance of professionalism and maturity for the business.

But anyway, I don't think for a second that 10C is making business decisions based on what a few people say on the forum. No way. Thinking that I think underestimates the 10C staff's intelligence and reasoning skills.

Exactly. These types of decisions aren't made in a hasty, reactionary manner.  This was a business decision that effects every single customer or potential customer.  The wheels were likely turning for quite some time.

pjl44

PJ_Soul said:

bazzer said:

PJ_Soul said:

njnancy said:

I've worked in customer service of all types my whole life and whether it be as a waitress or as a research director - no matter what I thought of them - the customer is always right. Standard rule of business. 

Some customers will let you slide no matter what you do and some customers are pains in the asses. Both are to be treated with respect and the company is always wise to keep their customers happy and feeling like they matter. 

Yeah, I agree with this philosophy. And the 10C manager called 10C members who critiqued some posters "losers". The attitude is hard to swallow sometimes.

Not exactly. He just called the "assholes" assholes, not all the critics.

And losers. And of course my point is that the fact he called any members either of those things is completely unacceptable.

There is a difference between critiquing a poster and being a belligerent asshole about the design. Most people are cool, but there is definitely a significant enough volume of the latter that it's noticeable. It drives me crazy and, although I didn't see the statement, I would find it satisfying for 10C management to call them losers.

HesCalledDyer

pjl44 said:

PJ_Soul said:

bazzer said:

PJ_Soul said:

njnancy said:

I've worked in customer service of all types my whole life and whether it be as a waitress or as a research director - no matter what I thought of them - the customer is always right. Standard rule of business. 

Some customers will let you slide no matter what you do and some customers are pains in the asses. Both are to be treated with respect and the company is always wise to keep their customers happy and feeling like they matter. 

Yeah, I agree with this philosophy. And the 10C manager called 10C members who critiqued some posters "losers". The attitude is hard to swallow sometimes.

Not exactly. He just called the "assholes" assholes, not all the critics.

And losers. And of course my point is that the fact he called any members either of those things is completely unacceptable.

There is a difference between critiquing a poster and being a belligerent asshole about the design. Most people are cool, but there is definitely a significant enough volume of the latter that it's noticeable. It drives me crazy and, although I didn't see the statement, I would find it satisfying for 10C management to call them losers.

Glad you don't work for 10C, then.  That is bad business no matter what way you attempt to justify it.  You don't call your customers losers.

pjl44

HesCalledDyer said:

pjl44 said:

PJ_Soul said:

bazzer said:

PJ_Soul said:

njnancy said:

I've worked in customer service of all types my whole life and whether it be as a waitress or as a research director - no matter what I thought of them - the customer is always right. Standard rule of business. 

Some customers will let you slide no matter what you do and some customers are pains in the asses. Both are to be treated with respect and the company is always wise to keep their customers happy and feeling like they matter. 

Yeah, I agree with this philosophy. And the 10C manager called 10C members who critiqued some posters "losers". The attitude is hard to swallow sometimes.

Not exactly. He just called the "assholes" assholes, not all the critics.

And losers. And of course my point is that the fact he called any members either of those things is completely unacceptable.

There is a difference between critiquing a poster and being a belligerent asshole about the design. Most people are cool, but there is definitely a significant enough volume of the latter that it's noticeable. It drives me crazy and, although I didn't see the statement, I would find it satisfying for 10C management to call them losers.

Glad you don't work for 10C, then.  That is bad business no matter what way you attempt to justify it.  You don't call your customers losers.

We're not customers in the traditional sense. There are few if any traditional "businesses" that have "customers" actively interacting in a forum like this. If someone conducts themselves like a jerk, I'm fine with the 10C calling that out. Hell, I think they showed restraint by not naming names. When it comes to shitting on poster artists, there are some individuals who are relentless assholes.

HesCalledDyer

pjl44 said:

HesCalledDyer said:

pjl44 said:

PJ_Soul said:

bazzer said:

PJ_Soul said:

njnancy said:

I've worked in customer service of all types my whole life and whether it be as a waitress or as a research director - no matter what I thought of them - the customer is always right. Standard rule of business. 

Some customers will let you slide no matter what you do and some customers are pains in the asses. Both are to be treated with respect and the company is always wise to keep their customers happy and feeling like they matter. 

Yeah, I agree with this philosophy. And the 10C manager called 10C members who critiqued some posters "losers". The attitude is hard to swallow sometimes.

Not exactly. He just called the "assholes" assholes, not all the critics.

And losers. And of course my point is that the fact he called any members either of those things is completely unacceptable.

There is a difference between critiquing a poster and being a belligerent asshole about the design. Most people are cool, but there is definitely a significant enough volume of the latter that it's noticeable. It drives me crazy and, although I didn't see the statement, I would find it satisfying for 10C management to call them losers.

Glad you don't work for 10C, then.  That is bad business no matter what way you attempt to justify it.  You don't call your customers losers.

We're not customers in the traditional sense. There are few if any traditional "businesses" that have "customers" actively interacting in a forum like this. If someone conducts themselves like a jerk, I'm fine with the 10C calling that out. Hell, I think they showed restraint by not naming names. When it comes to shitting on poster artists, there are some individuals who are relentless assholes.

We're customers no matter what way you try to slice it.  You don't call customers losers.  It's bad business.  Not everyone is going to be pleased all the time.  Some will be nasty and have nasty opinions.  As a business you have to expect both ends of the spectrum and everything in between.  You take the good with the bad.  If you're dissatisfied with some things customers are saying, take the high road instead of stooping to their level.  That's fine that you're fine with it, that's your right to have that opinion.  But again, I'm glad you're not working for Ten Club with that kind of attitude about dissenting customers.

pjl44

HesCalledDyer said:

pjl44 said:

HesCalledDyer said:

pjl44 said:

PJ_Soul said:

bazzer said:

PJ_Soul said:

njnancy said:

I've worked in customer service of all types my whole life and whether it be as a waitress or as a research director - no matter what I thought of them - the customer is always right. Standard rule of business. 

Some customers will let you slide no matter what you do and some customers are pains in the asses. Both are to be treated with respect and the company is always wise to keep their customers happy and feeling like they matter. 

Yeah, I agree with this philosophy. And the 10C manager called 10C members who critiqued some posters "losers". The attitude is hard to swallow sometimes.

Not exactly. He just called the "assholes" assholes, not all the critics.

And losers. And of course my point is that the fact he called any members either of those things is completely unacceptable.

There is a difference between critiquing a poster and being a belligerent asshole about the design. Most people are cool, but there is definitely a significant enough volume of the latter that it's noticeable. It drives me crazy and, although I didn't see the statement, I would find it satisfying for 10C management to call them losers.

Glad you don't work for 10C, then.  That is bad business no matter what way you attempt to justify it.  You don't call your customers losers.

We're not customers in the traditional sense. There are few if any traditional "businesses" that have "customers" actively interacting in a forum like this. If someone conducts themselves like a jerk, I'm fine with the 10C calling that out. Hell, I think they showed restraint by not naming names. When it comes to shitting on poster artists, there are some individuals who are relentless assholes.

We're customers no matter what way you try to slice it.  You don't call customers losers.  It's bad business.  Not everyone is going to be pleased all the time.  Some will be nasty and have nasty opinions.  As a business you have to expect both ends of the spectrum and everything in between.  You take the good with the bad.  If you're dissatisfied with some things customers are saying, take the high road instead of stooping to their level.  That's fine that you're fine with it, that's your right to have that opinion.  But again, I'm glad you're not working for Ten Club with that kind of attitude about dissenting customers.

Disagree completely. And, yes, that is coming from a customer and not an employee.

RP112579

You're arguing over something that was said almost a decade ago.

Tim Simmons

Also, we are are losers.

pjl44

RP112579 said:

You're arguing over something that was said almost a decade ago.

Sentiment still applies. I think they should double down on it as a 10th anniversary celebration. 

Spiritual_Chaos

Rather have them calling us losers and assholes, than not communicating at all.

ikiT

04212016 Columbia SC Rise
08272000 Saratoga Springs Timeless Melody 

This one for sure.

ikiT

They are really doubles, not singles.

Jbarker

Yes, there are two sides to every coin.

RoleModelsinBlood31

I like that they called someone a loser. I’m jealous I can’t do that! I’d love to call people losers.

danny

it takes the piss 

Spiritual_Chaos

Jbarker said:

Yes, there are two sides to every coin.

https://www.youtube.com/watch?v=jfacd8PQG0s

LONGWAVE

Well I am willing to take care of pressing the Singles for Pearl Jam if they want to continue the singles club. All I need is them to send me the music and art files and cover costs... HMU guys...