2016 and 2018 Fan Club Singles?

PJ_Soul

whoanelly15 said:

I’ve kept a casual eye on these threads hoping to catch somebody sharing that their singles have arrived. I don’t know how some of you can keep this up. Aren’t you tired of feeling burned by this? 

I get that people are disappointed that we paid membership dues and were promised singles and nobody tells us what’s going on... etc, etc

But the fact is that the band and 10C always made good on it. No single was ever lost or forgotten. Sure, they’ve been late, (and later) but we got them. And late is better than not at all, which is where we’re at now.

I can’t help but feel that if people had exercised  a little (more) patience and understanding that the single would be here at some point, and had they not blasted this forum with complaints about it, that we’d still have an annual vinyl single. So, thanks for that.  

...People calling this theft and talking about calling the cops... What are we, 6-year-olds?

If I were in a band that people cared enough about that they wanted to pay to be in the fan club and wanted something unique to make them feel like a part of something, I’d be so happy. But if I ever thought that people were this entitled and bent out of shape about such a small thing, I’d be like, “f*** it then”.

Sure seems like this band can’t do anything right for some. I’m thankful that I’m not one of those. I’ll miss the vinyl single, and I’ll certainly downgrade to Digital membership without it, but what I care about most is still to come... new music... shows... and who knows what else. I’m looking forward to it, whatever it is. 

I find it hard to believe that 10C bases any decisions on what a handful of people say on a message board... Surely they aren't considering that when considering business, and the idea that they might not be sending these things out to the entire membership because of spite for a few forum posters is even harder to imagine. That would be super unprofessional and wouldn't make any business sense, and would be far less mature than any of the complaints here have been. I give 10C a lot more credit than that.

njnancy

I've worked in customer service of all types my whole life and whether it be as a waitress or as a research director - no matter what I thought of them - the customer is always right. Standard rule of business. 

Some customers will let you slide no matter what you do and some customers are pains in the asses. Both are to be treated with respect and the company is always wise to keep their customers happy and feeling like they matter. 

on2legs

Spiritual_Chaos said:

on2legs said:

Spiritual_Chaos said:

on2legs said:

I’ll never understand the anger people have over this issue. 

Because the lack of proper information about what the hell is happening, is arrogant as f*ck.

The ten club has never communicated well. This is nothing new.  

Okey, then it still stands: Because the lack of proper information about what the hell is happening, is arrogant as f*ck.

Eh.  Annoying maybe.  The arrogant AF catchphrase seems a little over the top.  

Spiritual_Chaos

on2legs said:

Spiritual_Chaos said:

on2legs said:

Spiritual_Chaos said:

on2legs said:

I’ll never understand the anger people have over this issue. 

Because the lack of proper information about what the hell is happening, is arrogant as f*ck.

The ten club has never communicated well. This is nothing new.  

Okey, then it still stands: Because the lack of proper information about what the hell is happening, is arrogant as f*ck.

Eh.  Annoying maybe.  The arrogant AF catchphrase seems a little over the top.  

How much does communicating cost in 2019?
How long time does it take to communicate in 2019?
Do tenclub members want to be communicated with?

=

Not doing it - is more than "annoying".

my_wave

100% guarantee there will be no update on this in february's newsletter...

njnancy

my_wave said:

100% guarantee there will be no update on this in february's newsletter...

I agree with this. Go ahead, prove us wrong.

PJ_Soul

njnancy said:

I've worked in customer service of all types my whole life and whether it be as a waitress or as a research director - no matter what I thought of them - the customer is always right. Standard rule of business. 

Some customers will let you slide no matter what you do and some customers are pains in the asses. Both are to be treated with respect and the company is always wise to keep their customers happy and feeling like they matter. 

Yeah, I agree with this philosophy. And the 10C manager called 10C members who critiqued some posters "losers". The attitude is hard to swallow sometimes.

njnancy

PJ_Soul said:

njnancy said:

I've worked in customer service of all types my whole life and whether it be as a waitress or as a research director - no matter what I thought of them - the customer is always right. Standard rule of business. 

Some customers will let you slide no matter what you do and some customers are pains in the asses. Both are to be treated with respect and the company is always wise to keep their customers happy and feeling like they matter. 

Yeah, I agree with this philosophy. And the 10C manager called 10C members who critiqued some posters "losers". The attitude is hard to swallow sometimes.

No matter what an asshole a client was - and there were some that I would have loved to just write off - if I had done more than a gentle reminder than 'no, we can not skew the demographics in your favor if the data doesn't support it', I would have been quite possibly fired and if one of my analysts had done this, they would have had a very important meeting with me. 

Clients equal reputation and money. That's why, short of some sort of abusive behavior, they are ALWAYS RIGHT.  And deadlines are made to be met. 

bazzer

I don't know why it's such a big deal (other than the internet). We are no worse off than in 96, probably. I'm sure the 1995 double didn't arrive until the early months of 1996 and no one that I know really complained about that that much.

Having said that, I would like my singles please. They have essentially promised that they are coming so there's that...

bazzer

PJ_Soul said:

njnancy said:

I've worked in customer service of all types my whole life and whether it be as a waitress or as a research director - no matter what I thought of them - the customer is always right. Standard rule of business. 

Some customers will let you slide no matter what you do and some customers are pains in the asses. Both are to be treated with respect and the company is always wise to keep their customers happy and feeling like they matter. 

Yeah, I agree with this philosophy. And the 10C manager called 10C members who critiqued some posters "losers". The attitude is hard to swallow sometimes.

Not exactly. He just called the "assholes" assholes, not all the critics.

njnancy

bazzer said:

PJ_Soul said:

njnancy said:

I've worked in customer service of all types my whole life and whether it be as a waitress or as a research director - no matter what I thought of them - the customer is always right. Standard rule of business. 

Some customers will let you slide no matter what you do and some customers are pains in the asses. Both are to be treated with respect and the company is always wise to keep their customers happy and feeling like they matter. 

Yeah, I agree with this philosophy. And the 10C manager called 10C members who critiqued some posters "losers". The attitude is hard to swallow sometimes.

Not exactly. He just called the "assholes" assholes, not all the critics.

Even the assholes (and who is being an asshole is in the eye of the beholder) are paying customers. They are clients. A company never ever should make a client feel anything but important and wanted. 

The customer, be they asshole, whiner or pro company no matter what, is always right. And should feel like they want to be part of the experience. It doesn't matter one bit what management really feels about clients. They should treat them all with dignity. (Unless behavior is abhorrent - but that's not the case here. )

Had I been a member when that post appeared, I probably would have left. It's inexcusable. Business 101. 

on2legs

njnancy said:

bazzer said:

PJ_Soul said:

njnancy said:

I've worked in customer service of all types my whole life and whether it be as a waitress or as a research director - no matter what I thought of them - the customer is always right. Standard rule of business. 

Some customers will let you slide no matter what you do and some customers are pains in the asses. Both are to be treated with respect and the company is always wise to keep their customers happy and feeling like they matter. 

Yeah, I agree with this philosophy. And the 10C manager called 10C members who critiqued some posters "losers". The attitude is hard to swallow sometimes.

Not exactly. He just called the "assholes" assholes, not all the critics.

Even the assholes (and who is being an asshole is in the eye of the beholder) are paying customers. They are clients. A company never ever should make a client feel anything but important and wanted. 

The customer, be they asshole, whiner or pro company no matter what, is always right. And should feel like they want to be part of the experience. It doesn't matter one bit what management really feels about clients. They should treat them all with dignity. (Unless behavior is abhorrent - but that's not the case here. )

Had I been a member when that post appeared, I probably would have left. It's inexcusable. Business 101. 

Im going to disagree with you in part.  I’ve worked in customer service as an employee and a supervisor.  And while the customer is always right they do not get to be assholes and abuse my employees.  If a customer is being abusive to the staff they are asked to leave.  Being a customer doesn’t give you the free reign to treat employees like a doormat. 

Tim Simmons

njnancy said:

bazzer said:

PJ_Soul said:

njnancy said:

I've worked in customer service of all types my whole life and whether it be as a waitress or as a research director - no matter what I thought of them - the customer is always right. Standard rule of business. 

Some customers will let you slide no matter what you do and some customers are pains in the asses. Both are to be treated with respect and the company is always wise to keep their customers happy and feeling like they matter. 

Yeah, I agree with this philosophy. And the 10C manager called 10C members who critiqued some posters "losers". The attitude is hard to swallow sometimes.

Not exactly. He just called the "assholes" assholes, not all the critics.

The customer, be they asshole, whiner or pro company no matter what, is always right. 

I disagree with this. I think certain organizations get to the point where they have power or influence where they can just cut the fat they don't like. You can agree/disagree whether this is morally right,  but there is a point of no return for certain organizations where cutting a customer lose is fine to not deal with their hassle because there are more customers waiting. 10c is at this point and has been for a while. 

HughFreakingDillon

claiming the club is purposely spiting all members over the complaining of a small fraction of their members is preposterous. 

the problem is, a band's fanclub isn't exactly the same as any other business. most businesses, you can get what you want somewhere else, so the onus is on the business to keep the customer happy to retain said business. 

pearl jam/10 club have no such obligation to keep anyone happy, their product and service is exclusive to their company. they can basically do whatever the fuck they want, and they know our hands our tied. am i saying this is what they are doing? no. i have no idea. i'm just saying this 'customer is always right' stuff doesn't really apply the same as it does for a place like walmart or amazon. 

it's unfortunate they don't seem to give two shits about it. all we can do is wait. they clearly aren't going to speed it up because some of us bitch about it online. i sincerely believe that nothing we say here has any impact on their business decisions whatsoever. 

njnancy

on2legs said:

njnancy said:

bazzer said:

PJ_Soul said:

njnancy said:

I've worked in customer service of all types my whole life and whether it be as a waitress or as a research director - no matter what I thought of them - the customer is always right. Standard rule of business. 

Some customers will let you slide no matter what you do and some customers are pains in the asses. Both are to be treated with respect and the company is always wise to keep their customers happy and feeling like they matter. 

Yeah, I agree with this philosophy. And the 10C manager called 10C members who critiqued some posters "losers". The attitude is hard to swallow sometimes.

Not exactly. He just called the "assholes" assholes, not all the critics.

Even the assholes (and who is being an asshole is in the eye of the beholder) are paying customers. They are clients. A company never ever should make a client feel anything but important and wanted. 

The customer, be they asshole, whiner or pro company no matter what, is always right. And should feel like they want to be part of the experience. It doesn't matter one bit what management really feels about clients. They should treat them all with dignity. (Unless behavior is abhorrent - but that's not the case here. )

Had I been a member when that post appeared, I probably would have left. It's inexcusable. Business 101. 

Im going to disagree with you in part.  I’ve worked in customer service as an employee and a supervisor.  And while the customer is always right they do not get to be assholes and abuse my employees.  If a customer is being abusive to the staff they are asked to leave.  Being a customer doesn’t give you the free reign to treat employees like a doormat. 

I completely agree with you about clients who are abusive to employees of a company and  make all they touch toxic. Their business is not worth the harm and abuse that they spew.  Absolutely. There are also clients who are so demanding on an on-going basis that it is no longer feasible to continue having any sort of business relationship with them. 

These type of people are in the minority; although, in all forms of customer service you take shit from people everyday. Just not shit that rises to the level of abuse or inability to please. 

In the case of a fan club for a band they do have a captured audience. People will stay no matter what is happening. Everyone has their own breaking point and everyone has their own attachment to the club and their own 'thing' that makes them feel unvalued and neglected. And their 'thing' that makes them want to stay. 

People who have reached that point are valid in how they feel; who am I to say what causes a person to give up on being part of a fan club? The customer service is not good. It is no not horrendous or mean-spirited, it just seems to be disinterested and unconnected.  

They don't have to live by the credo that the customer is always right because of the type of business they run. There are people who joined in the beginning who have the ability to get awesome seats at many concerts. A large amount of members will never get good seats and pit is just not for them. And there are many people who will go to Pearl Jam concerts that don't even know that a fanclub exists. Actually the majority of people in the stadiums are not tenclub members. Just normal fans.  

I just want them to acknowledge us. Make us feel like we are more than just dollar signs. Other bands treat their fans amazingly well, but they are smaller and not as famous. It shouldn't matter but it does. Just let us know what's going on, talk to us. That's not being an abusive client, it's being a customer who should be treated with respect and feel like they matter. 

ikiT

I'll be honest with you...I like the pit.

heres two more

10022004 Toledo Ohio Harvest Moon 

09201998 West Palm Beach FL Time Bomb 

ikiT

and two more

11121996 Rome IT Hunger Strike

06242007 Scheesel, Germany Throw Your Hatred Down

ikiT

doubleposter

ikiT

12091993 Seattle GOLDEN YEARS
12052002 Seattle All Or None

PB11041

what is happening