Record Store Day Mystery Vinyl

joberschlake

I'm over the fact that I had one in my cart for 40 minutes, went thru checkout, and entered my CC info, got charged, and never got a confirmation email. At this point, if I didn't get one, PLEASE give me my money back. If I got one, please send me the confirmation email.

On another note, other bands that are much newer with lesser income and money making abilities are able to handle this sort of thing MUCH better. Figure out a better way to do this. This isn't 10C's first rodeo with something like this.

Today was a major fail.

PJ_Soul

joberschlake said:

I'm over the fact that I had one in my cart for 40 minutes, went thru checkout, and entered my CC info, got charged, and never got a confirmation email. At this point, if I didn't get one, PLEASE give me my money back. If I got one, please send me the confirmation email.

On another note, other bands that are much newer with lesser income and money making abilities are able to handle this sort of thing MUCH better. Figure out a better way to do this. This isn't 10C's first rodeo with something like this.

Today was a major fail.

What other poorer new bands have this kind of thing at all, and with the same kind of demand? I have never seen any other band offer a mystery vinyl sale.

camaros

pdalowsky said:

The funny thing is a lot of people who tried today already have everything on offer....

this is the fucking truth... period.

walkunafraid

I'm not usually one to complain about things on here. 10C Member since 1997, so for years I've dealt with server issues, demand far exceeding supply, even dinged-up posters and damaged/erroneous items. I've never complained about not getting tickets, or about being shut out of anything. It happens, especially when there are so many people trying to buy a limited amount of something at once. Generally, it's not 10C's fault, so I'm not going to take out my disappointment by bashing them.

HOWEVER...

For those in the same boat as I am -- getting your credit card charged and getting a confirmation screen, yet getting no order number, no confirmation email, and THEN BEING SHUT OUT OF THE SECOND WAVE OF THE SALE -- I'm sorry, but it's completely wrong of the 10C to do nothing for these people. We were on at the right time. We got through. We entered our CC info. We were approved. We were charged. We were given a confirmation (albeit not an email one). And then, at least in my case, when I realized my order may not have gone through, we hung around for a long while afterward to try again. And then everyone did have a chance to try again --- including people who had just wandered on late, not even knowing about the sale when it occurred -- EXCEPT FOR US. Everyone who didn't get one the first time, either because they couldn't get through or because they weren't around, had a second shot to buy the Mystery Vinyl EXCEPT FOR A NUMBER OF PEOPLE WHO ACTUALLY DID GET THROUGH, GOT CHARGED, GOT A CONFIRMATION, YET DIDN'T GET AN ACTUAL ORDER.

I'm sorry, but in no way, shape, or form is it fair to shut out certain members of the fan club from getting a second chance when everyone else has that chance, especially when those people had diligently worked to get in the first time and actually made it through.

Do I understand that sometimes errors happen and shitty servers etc. are out of the 10C's control? Of course. But that doesn't justify simply doing nothing except saying "sorry for the inconvenience" and simply moving on. That's fucked up. Just because you're not a traditional retailer and you know people will be back to buy shit regardless of your customer service, doesn't make it right to just ignore all standards of customer service and refuse to do anything for people who completely got the shaft. This wasn't just a server issue, this was an issue were certain people who had done nothing wrong were directly blocked from getting a chance to purchase the vinyl when everyone else had that chance. I've worked in retail enough to know when shit like that happens, you, as the retailer, do something to compensate for it. I don't get how people are saying there's nothing they can do. There's plenty they can do. It doesn't have to be filling these orders, but for fuck's sake, do SOMETHING for people who got screwed over. It's not that fucking hard.

PJ_Soul

What did you have in mind? What could PJ do for you? Do you mean you think they should come up with more merch so they can send you something random for this sale, or are you thinking something else?

mfc2006

Really disappointed with how this went down. I'm not one to complain usually, but this was horrible.

Had it in my cart only to have it sold out from under me. It's just bad business, in my opinion. Granted, it was a long shot to receive what I was looking for, but I didn't even get a chance. I'll be switching to digital from now on.

To those that got them to go through, sincere congratulations.

To the 10C...please address the order/ticket/server/etc issues once & for all.

walkunafraid

PJ_Soul said:

What did you have in mind? What could PJ do for you? Do you mean you think they should come up with more merch so they can send you something random for this sale, or are you thinking something else?

It's not that hard. Simple rule in retail is that if a customer's order is not fulfilled due to something that is not his/her fault, you acknowledge the error and try to retain the customer by offering a token of forgiveness such as a discount toward a future purchase. No, I don't expect them to fulfill this order with other merch, but a simple $x off coupon for a future purchase or a free digital boot or SOMETHING would go a long way to easing people's anger. I guarantee you if they were actually worried about losing business over this, they would be scrambling to come up with a means to make up for the error.

rhianon.d

My ten cents - this is the first year I've joined the 10 club being a fan for too long now. For the money and the privilege - my one year will be enough after this debacle. Being in Australia - the price to join the club and getting a sticker pack and a single for US $50, the chance to buy a vault package that was delayed by a big period of time, arriving damaged, huge postage costs and then to be putting in your credit card details and then blank screen - this will be my first and last year in the 10 club. I think it's time to be just a fan of the music...

SPEEDY MCCREADY

rhianon.d said:

My ten cents - this is the first year I've joined the 10 club being a fan for too long now. For the money and the privilege - my one year will be enough after this debacle. Being in Australia - the price to join the club and getting a sticker pack and a single for US $50, the chance to buy a vault package that was delayed by a big period of time, arriving damaged, huge postage costs and then to be putting in your credit card details and then blank screen - this will be my first and last year in the 10 club. I think it's time to be just a fan of the music...

I pay my $20 a year...
Just to talk here on the forum....

PJ_Soul

walkunafraid said:

PJ_Soul said:

What did you have in mind? What could PJ do for you? Do you mean you think they should come up with more merch so they can send you something random for this sale, or are you thinking something else?

It's not that hard. Simple rule in retail is that if a customer's order is not fulfilled due to something that is not his/her fault, you acknowledge the error and try to retain the customer by offering a token of forgiveness such as a discount toward a future purchase. No, I don't expect them to fulfill this order with other merch, but a simple $x off coupon for a future purchase or a free digital boot or SOMETHING would go a long way to easing people's anger. I guarantee you if they were actually worried about losing business over this, they would be scrambling to come up with a means to make up for the error.

So they should give a bunch of stuff away for free?
They were careful to have a disclaimer. Everyone read it. They are under no obligation IMO. There was even a discussion a couple days ago where some were saying they HOPED that 10C would be letting a ton of people complete their order and then just randomly cancel abandoned bunch, because that would be equivalent to a lottery. The disclaimer about cancellations got people thinking about that.

hrd2imgn

Prior quote


Fair enough then we'll have to disagree. I bet if you waited for 5 hours at your store you'd have gotten almost everything that you wanted, and also all week long people posted about how not to get your hopes up for the 10c sale. Everyone had 8 days to decide what to do, and most people realized that they could do this online while at rsd and that it was going to be a shit show no matter what. I must have read 200 posts mentioning how it was going to be a big mess. Anyhow, I'm sorry you didn't get the mystery vinyl- I promise that if I get a duplicate of something I already have, I'll pm ya to see if you need it.

I appreciate the offer, but not necessary. I knew the risk, and I paid the price for taking that risk. I still have not gotten a yes or no, so this is still a little bit of hope. I like the fact we can agree to disagree without calling each other names and demeaning one another. peace out my fellow TC member. Spread the wealth to someone else!

RoleModelsinBlood31

rhianon.d said:

My ten cents - this is the first year I've joined the 10 club being a fan for too long now. For the money and the privilege - my one year will be enough after this debacle. Being in Australia - the price to join the club and getting a sticker pack and a single for US $50, the chance to buy a vault package that was delayed by a big period of time, arriving damaged, huge postage costs and then to be putting in your credit card details and then blank screen - this will be my first and last year in the 10 club. I think it's time to be just a fan of the music...

There's some years where you get nothing at all man. I haven't gotten a single or downloaded any of that junk in ages. It's all about getting tickets in my mind. If you don't have to do a ticketmaster scramble life is better. And that's worth $20 a year to me.

walkunafraid

PJ_Soul said:

walkunafraid said:

PJ_Soul said:

What did you have in mind? What could PJ do for you? Do you mean you think they should come up with more merch so they can send you something random for this sale, or are you thinking something else?

It's not that hard. Simple rule in retail is that if a customer's order is not fulfilled due to something that is not his/her fault, you acknowledge the error and try to retain the customer by offering a token of forgiveness such as a discount toward a future purchase. No, I don't expect them to fulfill this order with other merch, but a simple $x off coupon for a future purchase or a free digital boot or SOMETHING would go a long way to easing people's anger. I guarantee you if they were actually worried about losing business over this, they would be scrambling to come up with a means to make up for the error.

So they should give a bunch of stuff away for free?
They were careful to have a disclaimer. Everyone read it. They are under no obligation IMO. There was even a discussion a couple days ago where some were saying they HOPED that 10C would be letting a ton of people complete their order and then just randomly cancel abandoned bunch, because that would be equivalent to a lottery. The disclaimer about cancellations got people thinking about that.

A discount coupon isn't giving away anything for free. It's encouraging a shopper to return to your place of business by offering a discount on a future purchase. It's what retailers do when they do something unfair or erroneous in order to show the customer that they care about his/her business. Like I said, if the 10C was worried about losing business over this, they wouldn't be sitting on their hands doing nothing.

As for your lottery analogy, it completely ignores the central focus of my complaint: the fact that certain people were denied the chance to enter the "lottery" at all. It would be one thing to say everyone can order and then randomly select some orders to be cancelled. It's another, much worse thing to allow everyone a chance to get something EXCEPT for a select few who are denied access to even participate. Everyone has a chance = fair. Everyone has a chance except for a select few who will be denied access to even trying = unfair.

Nami

You see once you all realize that it's time to stop buying stuff you don't need you will be better in your own lives. Stop letting the club dictate your Saturday afternoon, take the power back and stop letting them dictate demand. Once they stop controlling the market they will produce to mAtch demand.

Even though this sale was straight up front with the intentions it did cause a frenzie.

Life is to short people, as Hughfreakingdillon said this music is on cd.

As I say this, soon you will see no code/yield on sale....watch. This was just a marketing ploy to strengthen website visits.
I am drunk but see it through blurred glasses...... Skeptical newf!

ItIsAllAboutPJ

I think it's time for me to knock a few back too....thanks for reminding me!
Reading this tread makes me upset.

PJ_Soul

walkunafraid said:

PJ_Soul said:

walkunafraid said:

PJ_Soul said:

What did you have in mind? What could PJ do for you? Do you mean you think they should come up with more merch so they can send you something random for this sale, or are you thinking something else?

It's not that hard. Simple rule in retail is that if a customer's order is not fulfilled due to something that is not his/her fault, you acknowledge the error and try to retain the customer by offering a token of forgiveness such as a discount toward a future purchase. No, I don't expect them to fulfill this order with other merch, but a simple $x off coupon for a future purchase or a free digital boot or SOMETHING would go a long way to easing people's anger. I guarantee you if they were actually worried about losing business over this, they would be scrambling to come up with a means to make up for the error.

So they should give a bunch of stuff away for free?
They were careful to have a disclaimer. Everyone read it. They are under no obligation IMO. There was even a discussion a couple days ago where some were saying they HOPED that 10C would be letting a ton of people complete their order and then just randomly cancel abandoned bunch, because that would be equivalent to a lottery. The disclaimer about cancellations got people thinking about that.

A discount coupon isn't giving away anything for free. It's encouraging a shopper to return to your place of business by offering a discount on a future purchase. It's what retailers do when they do something unfair or erroneous in order to show the customer that they care about his/her business. Like I said, if the 10C was worried about losing business over this, they wouldn't be sitting on their hands doing nothing.

As for your lottery analogy, it completely ignores the central focus of my complaint: the fact that certain people were denied the chance to enter the "lottery" at all. It would be one thing to say everyone can order and then randomly select some orders to be cancelled. It's another, much worse thing to allow everyone a chance to get something EXCEPT for a select few who are denied access to even participate. Everyone has a chance = fair. Everyone has a chance except for a select few who will be denied access to even trying = unfair.

A discount coupon is exactly the same as giving stuff (or a part of stuff) away for free.

10C isn't full of idiots. They know they have a rapt audience that is bananas for merch, and that they and don't need to lure them or bribe them with discounts in order to keep their customers. No business does stuff like that when it isn't necessary to making more money in the long run. Businesses don't just do that stuff to be nice, no matter how they sell it. 10C really doesn't have to work to maintain a loyal fan base thst spends money.

That said, 10C is actually nicer than most businesses. They might offer a free download or something even though there is no business reason to. They have done something like that before (can't remember what it was for now though).

Thirty Bills Unpaid

I get the disappointment some feel- it speaks to the passion for the band. But people seriously need to chill out.

If you came into this gig with any other expectations... you were foolish.

Regardless of how things played out, the same number of fans would be disappointed. The disappointed ones will always find something to complain about.

So, 10C was damned from the outset.

Pulling up your tent and calling it quits because you never got a $100 Backspacer seems a little petty.

walkunafraid

PJ_Soul said:

walkunafraid said:

PJ_Soul said:

walkunafraid said:

PJ_Soul said:

What did you have in mind? What could PJ do for you? Do you mean you think they should come up with more merch so they can send you something random for this sale, or are you thinking something else?

It's not that hard. Simple rule in retail is that if a customer's order is not fulfilled due to something that is not his/her fault, you acknowledge the error and try to retain the customer by offering a token of forgiveness such as a discount toward a future purchase. No, I don't expect them to fulfill this order with other merch, but a simple $x off coupon for a future purchase or a free digital boot or SOMETHING would go a long way to easing people's anger. I guarantee you if they were actually worried about losing business over this, they would be scrambling to come up with a means to make up for the error.

So they should give a bunch of stuff away for free?
They were careful to have a disclaimer. Everyone read it. They are under no obligation IMO. There was even a discussion a couple days ago where some were saying they HOPED that 10C would be letting a ton of people complete their order and then just randomly cancel abandoned bunch, because that would be equivalent to a lottery. The disclaimer about cancellations got people thinking about that.

A discount coupon isn't giving away anything for free. It's encouraging a shopper to return to your place of business by offering a discount on a future purchase. It's what retailers do when they do something unfair or erroneous in order to show the customer that they care about his/her business. Like I said, if the 10C was worried about losing business over this, they wouldn't be sitting on their hands doing nothing.

As for your lottery analogy, it completely ignores the central focus of my complaint: the fact that certain people were denied the chance to enter the "lottery" at all. It would be one thing to say everyone can order and then randomly select some orders to be cancelled. It's another, much worse thing to allow everyone a chance to get something EXCEPT for a select few who are denied access to even participate. Everyone has a chance = fair. Everyone has a chance except for a select few who will be denied access to even trying = unfair.

A discount coupon is exactly the same as giving stuff (or a part of stuff) away for free.

No, it's not. A discount coupon reduces the price of something, generally to a point in which the sale is still profitable for the retailer but the customer also benefits by not paying full price. Do you not understand the meaning of the word "free"? Free = the customer pays nothing. Discount = the customer pays for an item at a lessened cost. If somebody pays something for an item, that item is NOT free.

By your rationale every time a store offers a sale on an item they are giving away the item for free.

PJ_Soul

walkunafraid said:

PJ_Soul said:

walkunafraid said:

PJ_Soul said:

What did you have in mind? What could PJ do for you? Do you mean you think they should come up with more merch so they can send you something random for this sale, or are you thinking something else?

It's not that hard. Simple rule in retail is that if a customer's order is not fulfilled due to something that is not his/her fault, you acknowledge the error and try to retain the customer by offering a token of forgiveness such as a discount toward a future purchase. No, I don't expect them to fulfill this order with other merch, but a simple $x off coupon for a future purchase or a free digital boot or SOMETHING would go a long way to easing people's anger. I guarantee you if they were actually worried about losing business over this, they would be scrambling to come up with a means to make up for the error.

So they should give a bunch of stuff away for free?
They were careful to have a disclaimer. Everyone read it. They are under no obligation IMO. There was even a discussion a couple days ago where some were saying they HOPED that 10C would be letting a ton of people complete their order and then just randomly cancel abandoned bunch, because that would be equivalent to a lottery. The disclaimer about cancellations got people thinking about that.

A discount coupon isn't giving away anything for free. It's encouraging a shopper to return to your place of business by offering a discount on a future purchase. It's what retailers do when they do something unfair or erroneous in order to show the customer that they care about his/her business. Like I said, if the 10C was worried about losing business over this, they wouldn't be sitting on their hands doing nothing.

As for your lottery analogy, it completely ignores the central focus of my complaint: the fact that certain people were denied the chance to enter the "lottery" at all. It would be one thing to say everyone can order and then randomly select some orders to be cancelled. It's another, much worse thing to allow everyone a chance to get something EXCEPT for a select few who are denied access to even participate. Everyone has a chance = fair. Everyone has a chance except for a select few who will be denied access to even trying = unfair.

We all had the same chance actually. Some of us got through to a complete order, and some didn't. Everyone had the chance to try.... locked out with the first attempt or second, not sure I see the difference. Who got the item was still still random.

walkunafraid

PJ_Soul said:

walkunafraid said:

PJ_Soul said:

walkunafraid said:

PJ_Soul said:

What did you have in mind? What could PJ do for you? Do you mean you think they should come up with more merch so they can send you something random for this sale, or are you thinking something else?

It's not that hard. Simple rule in retail is that if a customer's order is not fulfilled due to something that is not his/her fault, you acknowledge the error and try to retain the customer by offering a token of forgiveness such as a discount toward a future purchase. No, I don't expect them to fulfill this order with other merch, but a simple $x off coupon for a future purchase or a free digital boot or SOMETHING would go a long way to easing people's anger. I guarantee you if they were actually worried about losing business over this, they would be scrambling to come up with a means to make up for the error.

So they should give a bunch of stuff away for free?
They were careful to have a disclaimer. Everyone read it. They are under no obligation IMO. There was even a discussion a couple days ago where some were saying they HOPED that 10C would be letting a ton of people complete their order and then just randomly cancel abandoned bunch, because that would be equivalent to a lottery. The disclaimer about cancellations got people thinking about that.

A discount coupon isn't giving away anything for free. It's encouraging a shopper to return to your place of business by offering a discount on a future purchase. It's what retailers do when they do something unfair or erroneous in order to show the customer that they care about his/her business. Like I said, if the 10C was worried about losing business over this, they wouldn't be sitting on their hands doing nothing.

As for your lottery analogy, it completely ignores the central focus of my complaint: the fact that certain people were denied the chance to enter the "lottery" at all. It would be one thing to say everyone can order and then randomly select some orders to be cancelled. It's another, much worse thing to allow everyone a chance to get something EXCEPT for a select few who are denied access to even participate. Everyone has a chance = fair. Everyone has a chance except for a select few who will be denied access to even trying = unfair.

We all had the same chance actually. Some of us got through to a complete order, and some didn't. Everyone had the chance to try.... locked out with the first attempt or second, not sure I see the difference. Who got the item was still still random.

What's up with you calling things other than what they are? Equal means same. Same means everyone gets the same opportunity for the same amount of time. When some people can be on the page at 10:40 with the ability to order the package it they wish and are able to get through and other people are told that they are not allowed to do so, that's not equal.