Record Store Day Mystery Vinyl

PJ_Soul

walkunafraid said:

PJ_Soul said:

walkunafraid said:

PJ_Soul said:

walkunafraid said:

PJ_Soul said:

What did you have in mind? What could PJ do for you? Do you mean you think they should come up with more merch so they can send you something random for this sale, or are you thinking something else?

It's not that hard. Simple rule in retail is that if a customer's order is not fulfilled due to something that is not his/her fault, you acknowledge the error and try to retain the customer by offering a token of forgiveness such as a discount toward a future purchase. No, I don't expect them to fulfill this order with other merch, but a simple $x off coupon for a future purchase or a free digital boot or SOMETHING would go a long way to easing people's anger. I guarantee you if they were actually worried about losing business over this, they would be scrambling to come up with a means to make up for the error.

So they should give a bunch of stuff away for free?
They were careful to have a disclaimer. Everyone read it. They are under no obligation IMO. There was even a discussion a couple days ago where some were saying they HOPED that 10C would be letting a ton of people complete their order and then just randomly cancel abandoned bunch, because that would be equivalent to a lottery. The disclaimer about cancellations got people thinking about that.

A discount coupon isn't giving away anything for free. It's encouraging a shopper to return to your place of business by offering a discount on a future purchase. It's what retailers do when they do something unfair or erroneous in order to show the customer that they care about his/her business. Like I said, if the 10C was worried about losing business over this, they wouldn't be sitting on their hands doing nothing.

As for your lottery analogy, it completely ignores the central focus of my complaint: the fact that certain people were denied the chance to enter the "lottery" at all. It would be one thing to say everyone can order and then randomly select some orders to be cancelled. It's another, much worse thing to allow everyone a chance to get something EXCEPT for a select few who are denied access to even participate. Everyone has a chance = fair. Everyone has a chance except for a select few who will be denied access to even trying = unfair.

We all had the same chance actually. Some of us got through to a complete order, and some didn't. Everyone had the chance to try.... locked out with the first attempt or second, not sure I see the difference. Who got the item was still still random.

What's up with you calling things other than what they are? Equal means same. Same means everyone gets the same opportunity for the same amount of time. When some people can be on the page at 10:40 with the ability to order the package it they wish and are able to get through and other people are told that they are not allowed to do so, that's not equal.

Do I have a long history of calling things other than what they are? I wasn't aware of this.

Thirty Bills Unpaid

walkunafraid said:

PJ_Soul said:

walkunafraid said:

PJ_Soul said:

walkunafraid said:

PJ_Soul said:

What did you have in mind? What could PJ do for you? Do you mean you think they should come up with more merch so they can send you something random for this sale, or are you thinking something else?

It's not that hard. Simple rule in retail is that if a customer's order is not fulfilled due to something that is not his/her fault, you acknowledge the error and try to retain the customer by offering a token of forgiveness such as a discount toward a future purchase. No, I don't expect them to fulfill this order with other merch, but a simple $x off coupon for a future purchase or a free digital boot or SOMETHING would go a long way to easing people's anger. I guarantee you if they were actually worried about losing business over this, they would be scrambling to come up with a means to make up for the error.

So they should give a bunch of stuff away for free?
They were careful to have a disclaimer. Everyone read it. They are under no obligation IMO. There was even a discussion a couple days ago where some were saying they HOPED that 10C would be letting a ton of people complete their order and then just randomly cancel abandoned bunch, because that would be equivalent to a lottery. The disclaimer about cancellations got people thinking about that.

A discount coupon isn't giving away anything for free. It's encouraging a shopper to return to your place of business by offering a discount on a future purchase. It's what retailers do when they do something unfair or erroneous in order to show the customer that they care about his/her business. Like I said, if the 10C was worried about losing business over this, they wouldn't be sitting on their hands doing nothing.

As for your lottery analogy, it completely ignores the central focus of my complaint: the fact that certain people were denied the chance to enter the "lottery" at all. It would be one thing to say everyone can order and then randomly select some orders to be cancelled. It's another, much worse thing to allow everyone a chance to get something EXCEPT for a select few who are denied access to even participate. Everyone has a chance = fair. Everyone has a chance except for a select few who will be denied access to even trying = unfair.

We all had the same chance actually. Some of us got through to a complete order, and some didn't. Everyone had the chance to try.... locked out with the first attempt or second, not sure I see the difference. Who got the item was still still random.

What's up with you calling things other than what they are? Equal means same. Same means everyone gets the same opportunity for the same amount of time. When some people can be on the page at 10:40 with the ability to order the package it they wish and are able to get through and other people are told that they are not allowed to do so, that's not equal.

But everybody was in the same boat with regards to how this might play out for them.

It was equal from the outset.

camaros

walkunafraid

PJ_Soul said:

walkunafraid said:

PJ_Soul said:

walkunafraid said:

PJ_Soul said:

walkunafraid said:

PJ_Soul said:

What did you have in mind? What could PJ do for you? Do you mean you think they should come up with more merch so they can send you something random for this sale, or are you thinking something else?

It's not that hard. Simple rule in retail is that if a customer's order is not fulfilled due to something that is not his/her fault, you acknowledge the error and try to retain the customer by offering a token of forgiveness such as a discount toward a future purchase. No, I don't expect them to fulfill this order with other merch, but a simple $x off coupon for a future purchase or a free digital boot or SOMETHING would go a long way to easing people's anger. I guarantee you if they were actually worried about losing business over this, they would be scrambling to come up with a means to make up for the error.

So they should give a bunch of stuff away for free?
They were careful to have a disclaimer. Everyone read it. They are under no obligation IMO. There was even a discussion a couple days ago where some were saying they HOPED that 10C would be letting a ton of people complete their order and then just randomly cancel abandoned bunch, because that would be equivalent to a lottery. The disclaimer about cancellations got people thinking about that.

A discount coupon isn't giving away anything for free. It's encouraging a shopper to return to your place of business by offering a discount on a future purchase. It's what retailers do when they do something unfair or erroneous in order to show the customer that they care about his/her business. Like I said, if the 10C was worried about losing business over this, they wouldn't be sitting on their hands doing nothing.

As for your lottery analogy, it completely ignores the central focus of my complaint: the fact that certain people were denied the chance to enter the "lottery" at all. It would be one thing to say everyone can order and then randomly select some orders to be cancelled. It's another, much worse thing to allow everyone a chance to get something EXCEPT for a select few who are denied access to even participate. Everyone has a chance = fair. Everyone has a chance except for a select few who will be denied access to even trying = unfair.

We all had the same chance actually. Some of us got through to a complete order, and some didn't. Everyone had the chance to try.... locked out with the first attempt or second, not sure I see the difference. Who got the item was still still random.

What's up with you calling things other than what they are? Equal means same. Same means everyone gets the same opportunity for the same amount of time. When some people can be on the page at 10:40 with the ability to order the package it they wish and are able to get through and other people are told that they are not allowed to do so, that's not equal.

Do I have a long history of calling things other than what they are? I wasn't aware of this.

I don't know you, nor have I ever interacted with you. In the short history of time in which we have interacted, yes you do have a history of doing so.

walkunafraid

Thirty Bills Unpaid said:

walkunafraid said:

PJ_Soul said:

walkunafraid said:

PJ_Soul said:

walkunafraid said:

PJ_Soul said:

What did you have in mind? What could PJ do for you? Do you mean you think they should come up with more merch so they can send you something random for this sale, or are you thinking something else?

It's not that hard. Simple rule in retail is that if a customer's order is not fulfilled due to something that is not his/her fault, you acknowledge the error and try to retain the customer by offering a token of forgiveness such as a discount toward a future purchase. No, I don't expect them to fulfill this order with other merch, but a simple $x off coupon for a future purchase or a free digital boot or SOMETHING would go a long way to easing people's anger. I guarantee you if they were actually worried about losing business over this, they would be scrambling to come up with a means to make up for the error.

So they should give a bunch of stuff away for free?
They were careful to have a disclaimer. Everyone read it. They are under no obligation IMO. There was even a discussion a couple days ago where some were saying they HOPED that 10C would be letting a ton of people complete their order and then just randomly cancel abandoned bunch, because that would be equivalent to a lottery. The disclaimer about cancellations got people thinking about that.

A discount coupon isn't giving away anything for free. It's encouraging a shopper to return to your place of business by offering a discount on a future purchase. It's what retailers do when they do something unfair or erroneous in order to show the customer that they care about his/her business. Like I said, if the 10C was worried about losing business over this, they wouldn't be sitting on their hands doing nothing.

As for your lottery analogy, it completely ignores the central focus of my complaint: the fact that certain people were denied the chance to enter the "lottery" at all. It would be one thing to say everyone can order and then randomly select some orders to be cancelled. It's another, much worse thing to allow everyone a chance to get something EXCEPT for a select few who are denied access to even participate. Everyone has a chance = fair. Everyone has a chance except for a select few who will be denied access to even trying = unfair.

We all had the same chance actually. Some of us got through to a complete order, and some didn't. Everyone had the chance to try.... locked out with the first attempt or second, not sure I see the difference. Who got the item was still still random.

What's up with you calling things other than what they are? Equal means same. Same means everyone gets the same opportunity for the same amount of time. When some people can be on the page at 10:40 with the ability to order the package it they wish and are able to get through and other people are told that they are not allowed to do so, that's not equal.

But everybody was in the same boat with regards to how this might play out for them.

It was equal from the outset.

So if one group of people is given multiple chances to purchase something for, say, 45 minutes, and another group is given 30 minutes before being cut off, you would call that equal?

Man, I feel like I need to attach a glossary of definitions to my posts or something.

rhianon.d

I really think that the 10 Club need to have a chat to Thirdman Records. Jack White is giving the punters what they want - a good product, at a semi-reasonable price with A LOT less issues than the 10 Club. My better half has been getting the Vault package for nearly 2 years now and has not had one issue - all the packages are priced pretty reasonably, packed fantastically, and postage isn't overly expensive and they are tracked. Thirdman also communicates with their customers as to what is happening with the products and gives the majority of the punters the chance to access material. What I don't understand is that there is a huge market for Pearl Jam merchandise - there is a market - and to me - I don't know - it seems that Pearl Jam/10 Club maybe don't want a part of it? Yes I completely understand that this was a limited release - but to have an item in your cart for nearly 45 minutes and enter credit card details and multiple white screens of death - there has to be a better way to do it. At least I wasn't charged for it nor is it in my order history - so I definitely know that I missed out - I really do feel sorry for those who have been charged, or gotten the "order cancelled" email.

The sooner Pearl Jam/Ten Club realise there is a market and we are willing to pay for it - the richer Pearl Jam/10 Club will be...

Thirty Bills Unpaid

walkunafraid said:

Thirty Bills Unpaid said:

walkunafraid said:

PJ_Soul said:

walkunafraid said:

PJ_Soul said:

walkunafraid said:

PJ_Soul said:

What did you have in mind? What could PJ do for you? Do you mean you think they should come up with more merch so they can send you something random for this sale, or are you thinking something else?

It's not that hard. Simple rule in retail is that if a customer's order is not fulfilled due to something that is not his/her fault, you acknowledge the error and try to retain the customer by offering a token of forgiveness such as a discount toward a future purchase. No, I don't expect them to fulfill this order with other merch, but a simple $x off coupon for a future purchase or a free digital boot or SOMETHING would go a long way to easing people's anger. I guarantee you if they were actually worried about losing business over this, they would be scrambling to come up with a means to make up for the error.

So they should give a bunch of stuff away for free?
They were careful to have a disclaimer. Everyone read it. They are under no obligation IMO. There was even a discussion a couple days ago where some were saying they HOPED that 10C would be letting a ton of people complete their order and then just randomly cancel abandoned bunch, because that would be equivalent to a lottery. The disclaimer about cancellations got people thinking about that.

A discount coupon isn't giving away anything for free. It's encouraging a shopper to return to your place of business by offering a discount on a future purchase. It's what retailers do when they do something unfair or erroneous in order to show the customer that they care about his/her business. Like I said, if the 10C was worried about losing business over this, they wouldn't be sitting on their hands doing nothing.

As for your lottery analogy, it completely ignores the central focus of my complaint: the fact that certain people were denied the chance to enter the "lottery" at all. It would be one thing to say everyone can order and then randomly select some orders to be cancelled. It's another, much worse thing to allow everyone a chance to get something EXCEPT for a select few who are denied access to even participate. Everyone has a chance = fair. Everyone has a chance except for a select few who will be denied access to even trying = unfair.

We all had the same chance actually. Some of us got through to a complete order, and some didn't. Everyone had the chance to try.... locked out with the first attempt or second, not sure I see the difference. Who got the item was still still random.

What's up with you calling things other than what they are? Equal means same. Same means everyone gets the same opportunity for the same amount of time. When some people can be on the page at 10:40 with the ability to order the package it they wish and are able to get through and other people are told that they are not allowed to do so, that's not equal.

But everybody was in the same boat with regards to how this might play out for them.

It was equal from the outset.

So if one group of people is given multiple chances to purchase something for, say, 45 minutes, and another group is given 30 minutes before being cut off, you would call that equal?

Man, I feel like I need to attach a glossary of definitions to my posts or something.

No. Just listen a little more than you talk.

Equal from the outset is what I said. This cannot be debated.

scurtis

Too bad something as awesome as a mystery vinyl sale has degenerated into this.

scurtis

Too bad something as awesome as a mystery vinyl sale has degenerated into this.

Thirty Bills Unpaid

scurtis said:

Too bad something as awesome as a mystery vinyl sale has degenerated into this.

Yup. The shits for sure.

evdjj3j

I wouldn't be upset at all over this if for the first 15 minutes the site wouldn't have told me I wasn't a fan club member with a convenient link to join. That's really what has me so upset. I paid the $40 to join the fan club to have access to shit like this and when I go and try to take advantage of my membership I'm told I'm not a member. I do believe that anyone who got the same message I received should be compensated with more than some free download. I did my part and payed the $40 fan club fee now do your part and give me access to what the fan club is supposed to provide.

Lost In Ohio

MedozK said:

pjradio said:

fuckit...I'm gonna go buy a totally non-official bootleg. & LIKE IT!!!!

It is kind of weird/odd/ironically funny how they did such a great job at beating the bootleggers at their own game with all the live shows...but for whatever reason, will not reissue the records. We're not even asking for fancy packaging...just the same or heck, even basic white sleeves with "PEARL JAM - NO CODE" or "Pearl Jam - Binaural" in typewriter font.

Something so that we won't have to pay $350 for a copy of Riot Act.

Lost In Ohio

PorchgirlCO said:

Just refreshed after a thousand times and got one, I think! Won't believe it until it gets here though....

Likewise. And this comes from someone who went 1/1 in the 10C postcard era (2003 tour), 1/1 in the F5 era (2010 tour) and so far, 1/1 in the lotto with GA pit tickets...plus I didn't do so bad in the mystery poster, PJ mystery box and EV mystery box sales.

Got the email about 22 minutes after on-sale time. And yes, I also had several "You need to log in" messages...went back to "featured items" and kept trying. (Maybe it helped that I had my CC number ready to paste off the clipboard and the expiration and CVC number committed to memory?)

In other words, apparently I have good karma. Still, I won't believe it until I see the box inside my house.

And hey? Two black Backspacers? I already have two black Lightning Bolts. I guess I wouldn't have to turn the record over.


I got the "you cannot buy...associated item" message. I got the email and then I verified via order history.

But yes...this is EXACTLY why the lotto system seems to be preferred. In this case, 24 hours to buy a chance would have been great. But...I can totally see why this system also works...persistence pays off.

With that said, I totally feel for those who had it in their carts, only to have it dumped out. THAT...needs to be fixed..and maybe the lotto is the only way?

Zod

Zod said:

I know the band sometimes randomly puts stuff on sale. I'm wondering how I feel about it not going on sale as soon as the newsletter when out. With everyone getting almost a two weeks heads up it's going to be a shitshow on here at 7am PST.... lol. Website is going to crash, people are going to lose their cart item during the checkout process etc.. Giving two weeks to us ravenous collecting PJ fans is going to be messy

You were right Zod. You were right

Why was everyone so shocked?

Lost In Ohio

Zod said:

Zod said:

I know the band sometimes randomly puts stuff on sale. I'm wondering how I feel about it not going on sale as soon as the newsletter when out. With everyone getting almost a two weeks heads up it's going to be a shitshow on here at 7am PST.... lol. Website is going to crash, people are going to lose their cart item during the checkout process etc.. Giving two weeks to us ravenous collecting PJ fans is going to be messy

You were right Zod. You were right

Why was everyone so shocked?

Got any Powerball numbers?

mace1229

I sarcastically mentioned getting free membership earlier over this. I don't think we deserve anything for free. I am not that disappointed that I didn't get to purchase the mystery vinyl, as I knew it would be popular and sell out fast. But I don't agree with the statements that we all read the disclaimer and all had equal chances. I am way more pissed that I did spend an hour attempting complete the order while it was in my cart, and it took a hour for it to be listed as sold out. So I took a break to eat breakfast, only to return 20 minutes later and find out there was a round 2, that is sold out again. All it would have taken was after the first 10 minutes to release a short statement that read "We have experienced high volumes, We will process current orders and relist the item at 10 EDT when we determine how many items are still available." How hard is that?

I knew it was likely to sell out. But to be completely unprepared for high traffic (again), empty my cart, tell me it is sold out and unavailable, then relist it 30 minutes later without any communication is what is frustrating to me. it's about the unnecessary waste of time and zero communication.

High Fidelity 2000

evdjj3j said:

I wouldn't be upset at all over this if for the first 15 minutes the site wouldn't have told me I wasn't a fan club member with a convenient link to join. That's really what has me so upset.

That's what I had a problem with the most. I can't complain too much because I ended up getting one around 9:20 thanks to the people in this thread who said it was back in stock and I still had one in my cart from before... BUT I've been on here trying to buy limited stuff before, take the example of McCready's Music For Film a few months ago, I had one in the cart, but before I could complete it it was sold out. Took 5 minutes of my time, fine. Kind of expected it. Today the first 15 minutes, of waking up on a Saturday morning like everyone else for basically a $50 raffle ticket at a Benny, Avocado, Lost Dogs, etc, and getting that "unable to purchase because you are not a member" automatic-log-out thing, THAT is what was fucked up. After that whole issue got fixed, I had one in my cart for the longest time and could not even get to the credit card screen, would just go to the white screen and that was it. Can't tell you how many times that happened and then it was sold out. Knowing this was a huge demand for basically 1,000 possible sales, could have easily been a lottery thing. Getting logged out and told I'm not a member for 15 minutes, that's what pissed me off, and I'm sure everyone else too. If it had just sold out smoothly in 5 minutes, I wouldn't have even cared. Like everyone else says I'll probably end up with another Target send-back of Backspacer and the single with Shattered (kidding, is Shattered even included in this sale? hope not). Anyway I can't wait to see what everyone gets lol.

october22

walkunafraid said:

PJ_Soul said:

walkunafraid said:

PJ_Soul said:

walkunafraid said:

PJ_Soul said:

walkunafraid said:

PJ_Soul said:

What did you have in mind? What could PJ do for you? Do you mean you think they should come up with more merch so they can send you something random for this sale, or are you thinking something else?

It's not that hard. Simple rule in retail is that if a customer's order is not fulfilled due to something that is not his/her fault, you acknowledge the error and try to retain the customer by offering a token of forgiveness such as a discount toward a future purchase. No, I don't expect them to fulfill this order with other merch, but a simple $x off coupon for a future purchase or a free digital boot or SOMETHING would go a long way to easing people's anger. I guarantee you if they were actually worried about losing business over this, they would be scrambling to come up with a means to make up for the error.

So they should give a bunch of stuff away for free?
They were careful to have a disclaimer. Everyone read it. They are under no obligation IMO. There was even a discussion a couple days ago where some were saying they HOPED that 10C would be letting a ton of people complete their order and then just randomly cancel abandoned bunch, because that would be equivalent to a lottery. The disclaimer about cancellations got people thinking about that.

A discount coupon isn't giving away anything for free. It's encouraging a shopper to return to your place of business by offering a discount on a future purchase. It's what retailers do when they do something unfair or erroneous in order to show the customer that they care about his/her business. Like I said, if the 10C was worried about losing business over this, they wouldn't be sitting on their hands doing nothing.

As for your lottery analogy, it completely ignores the central focus of my complaint: the fact that certain people were denied the chance to enter the "lottery" at all. It would be one thing to say everyone can order and then randomly select some orders to be cancelled. It's another, much worse thing to allow everyone a chance to get something EXCEPT for a select few who are denied access to even participate. Everyone has a chance = fair. Everyone has a chance except for a select few who will be denied access to even trying = unfair.

We all had the same chance actually. Some of us got through to a complete order, and some didn't. Everyone had the chance to try.... locked out with the first attempt or second, not sure I see the difference. Who got the item was still still random.

What's up with you calling things other than what they are? Equal means same. Same means everyone gets the same opportunity for the same amount of time. When some people can be on the page at 10:40 with the ability to order the package it they wish and are able to get through and other people are told that they are not allowed to do so, that's not equal.

Do I have a long history of calling things other than what they are? I wasn't aware of this.

I don't know you, nor have I ever interacted with you. In the short history of time in which we have interacted, yes you do have a history of doing so.

She's actually the best, most honest and fair person on these boards.

doctorvik

On a positive note I went and saw the avett brothers tonight and they were fucking amazing

SD186683

Mercury said:

I got an order confirmation screen with no order number, I've received no e-mail, it's not in my order history, but my card has a charge on it. WTF. It seems I'm not alone. Did we or didn't we?

Same deal here. CC charged but no order history and no email. Had a purchase confirmation screen and and tried to rebuy to make certain and got the "THIS PRODUCT CANNOT BE PURCHASED BECAUSE YOU HAVE PURCHASED AN ASSOCIATED PRODUCT IN THE PAST" message. Think I got one??? I don't........ :-(