Damaged vault vinyl (Update: I got the replacement)

youngsteryoungster BostonPosts: 6,574
edited October 2013 in The Porch
My vault vinyl arrived today absolutely destroyed. It looks like it was run over by a truck. I don't even know how it happened. I emailed 10c today with 8 pictures of the damage. Worst part is this seems to be irreplaceable since they only made enough for people who ordered. So I guess the waiting was fun but I don't get to enjoy it like I intended. When I figure out how, I will post the pics here. It's pretty bad. Not what I was expecting in the least.

**UPDATE**

10c has sent a replacement copy as of Tuesday and I am anxiously waiting it's arrival. Fingers crossed it arrives in perfect condition. I want nothing more than to spin this and enjoy it the way it was intended. Thanks 10C. You guys are awesome!!!!! :thumbup:
He who forgets will be destined to remember.

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EV Solo: 6/16/11 Boston, 6/18/11 Hartford,
Post edited by Unknown User on
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Comments

  • mfc2006mfc2006 PDX--->KCPosts: 31,860
    man, that sucks. just saw another thread with a similar issue.
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  • ParksyParksy Posts: 970
    are you able to post pics?

    I'd be shocked if the PJ/10C camp did not make enough to accommodate for issues like this.

    If they can't help.. (and hopefully they do) it'll be another bad mark on how they do business.

    In other news... I got my special edition Kings of Leon vinyl in the mail. Noticed a scratch on one of the sides. Didn't affect the sound TOO much but did nonetheless.

    I sent customer a simple email just letting them know about it. They're sending another copy express shipping right away. No questions asked.

    ^ That's customer service. :)
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  • RKCNDYRKCNDY Seattle, WAPosts: 31,010
    now I'm scared... :?
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  • youngsteryoungster BostonPosts: 6,574
    He who forgets will be destined to remember.

    9/29/04 Boston, 6/28/08 Mansfield, 8/23/09 Chicago, 5/15/10 Hartford
    5/17/10 Boston, 10/15/13 Worcester, 10/16/13 Worcester, 10/25/13 Hartford
    8/5/16 Fenway, 8/7/16 Fenway
    EV Solo: 6/16/11 Boston, 6/18/11 Hartford,
  • ParksyParksy Posts: 970
    youngster wrote:


    This almost made me cry. I welled up a bit.. not gonna lie.

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  • DewieCoxDewieCox Posts: 9,842
    Parksy wrote:
    are you able to post pics?

    I'd be shocked if the PJ/10C camp did not make enough to accommodate for issues like this.

    If they can't help.. (and hopefully they do) it'll be another bad mark on how they do business.

    In other news... I got my special edition Kings of Leon vinyl in the mail. Noticed a scratch on one of the sides. Didn't affect the sound TOO much but did nonetheless.

    I sent customer a simple email just letting them know about it. They're sending another copy express shipping right away. No questions asked.

    ^ That's customer service. :)

    I'm hopeful, but I won't be shocked if they don't have any extras.

    I don't know how similar their pressing process was to something like the Thirdman Records Vault but they always allow extras for fuckups and then some. I don't think they'd just shut down the presses as soon as the correct number came down the line.
  • youngsteryoungster BostonPosts: 6,574
    I think this link above should work. Shows what happened. I haven't opened it yet but clearly the vinyl is unplayable. Hoping 10c can help me out.
    He who forgets will be destined to remember.

    9/29/04 Boston, 6/28/08 Mansfield, 8/23/09 Chicago, 5/15/10 Hartford
    5/17/10 Boston, 10/15/13 Worcester, 10/16/13 Worcester, 10/25/13 Hartford
    8/5/16 Fenway, 8/7/16 Fenway
    EV Solo: 6/16/11 Boston, 6/18/11 Hartford,
  • ParksyParksy Posts: 970
    DewieCox wrote:
    Parksy wrote:
    are you able to post pics?

    I'd be shocked if the PJ/10C camp did not make enough to accommodate for issues like this.

    If they can't help.. (and hopefully they do) it'll be another bad mark on how they do business.

    In other news... I got my special edition Kings of Leon vinyl in the mail. Noticed a scratch on one of the sides. Didn't affect the sound TOO much but did nonetheless.

    I sent customer a simple email just letting them know about it. They're sending another copy express shipping right away. No questions asked.

    ^ That's customer service. :)

    I'm hopeful, but I won't be shocked if they don't have any extras.

    I don't know how similar their pressing process was to something like the Thirdman Records Vault but they always allow extras for fuckups and then some. I don't think they'd just shut down the presses as soon as the correct number came down the line.

    Yes.. that would seem very weird. "Are we at 2,345 yet?" "No!" "Ok, let me know, cause I got my hand on the button!" :)
    Toronto 2000
    Buffalo, Phoenix, Toronto 2003
    Boston I&II 2004
    Kitchener, Hamilton, London, Montreal, Ottawa, Toronto 2005
    Toronto I&II, Las Vegas 2006
    Chicago Lollapalooza 2007
    Toronto, Seattle I&II, Vancouver, Philly I,II,III,IV 2009
    Cleveland, Buffalo 2010
    Toronto I&II 2011
    Buffalo 2013 10C: 220xxx
  • mfc2006mfc2006 PDX--->KCPosts: 31,860
    edited October 2013
    really hoped they pressed extras for situations like this.

    EDIT: just saw your pics. HOLY SHIT!!! :shock: :shock: :shock:
    Post edited by mfc2006 on
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  • Dr. DelightDr. Delight Posts: 11,182
    That sucks. Who did the shipping?
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  • ParksyParksy Posts: 970
    Not to lighten this negative thread.. but when I looked again at your pics...

    it reminded me of Ace Ventura when he delivered that package at the start of the film.
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  • jervin007jervin007 Posts: 3,175
    Holy shit! That is terrible. Hope they make it right.

    The packaging was solid, but that's unacceptable treatment. They should change shipping options for sure to ensure more care and include signing for the package while they're at it.
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  • BLACK35BLACK35 Hanover, Ontario Posts: 21,113
    Wow that is one of the worst things I've seen, how the hell does it get damaged that bad.
    10C you need to get him a new one
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  • That really sucks. :o
    I would have to imagine they have a few boxes of extras at the warehouse, that they will later sell at an inflated price, like they did with the Benny's at the poster convention.
    Good Luck
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  • jervin007jervin007 Posts: 3,175
    DewieCox wrote:
    I don't know how similar their pressing process was to something like the Thirdman Records Vault but they always allow extras for fuckups and then some. I don't think they'd just shut down the presses as soon as the correct number came down the line.

    My jack white lightning bolt vinyl came damaged. Emailed them, mailed it back, and they sent me a replacement

    I would be shocked if 10club didn't produce extras
    PJ:
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    2004 Boston: Sept 28 & 29
    2005 Montreal: Sept 15
    2006 Boston: May 24 & 25
    2008 Hartford: June 27, Mansfield: June 28,
    2010 Boston: May 17
    2013 Worcester: Oct 15, Hartford: Oct 25,
    2016 Hampton: April 18, Raleigh: April 20 (cancelled), Columbia: April 21. Quebec: May 5. Boston (Fenway): August 7

    EV Solo: Boston 8/2/08, Boston 6/16/11
  • ParksyParksy Posts: 970
    That really sucks. :o
    I would have to imagine they have a few boxes of extras at the warehouse, that they will later sell at an inflated price, like they did with the Benny's at the poster convention.
    Good Luck

    they sold bennys at a poster convention??? how much?
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    Cleveland, Buffalo 2010
    Toronto I&II 2011
    Buffalo 2013 10C: 220xxx
  • youngsteryoungster BostonPosts: 6,574
    Yeah. It's disheartening to say the least. It was packaged very well. It had to have been run over by a truck or something. None of this is 10c's fault. But holding out hope that they might have had a few extra pressed for unforseen circumstances such as this. You can bet the Post Office is gonna get a written complaint about this. Not that anythings going to happen but I feel its my only recourse. After waiting over 4 months for this so I could enjoy it, it's kind of a letdown.
    He who forgets will be destined to remember.

    9/29/04 Boston, 6/28/08 Mansfield, 8/23/09 Chicago, 5/15/10 Hartford
    5/17/10 Boston, 10/15/13 Worcester, 10/16/13 Worcester, 10/25/13 Hartford
    8/5/16 Fenway, 8/7/16 Fenway
    EV Solo: 6/16/11 Boston, 6/18/11 Hartford,
  • TbowTbow Posts: 57
    yaaaaa that beats what came to my door!!! HAHAHA :D goodluck mine came with bubble's on cover and peeling everywhere!!!! :nono:
  • youngsteryoungster BostonPosts: 6,574
    Tbow wrote:
    yaaaaa that beats what came to my door!!! HAHAHA :D goodluck mine came with bubble's on cover and peeling everywhere!!!! :nono:

    That sucks. So I'm not the only one. Hope you get your situation straightened out as well. Did you email them with pics? I did, just waiting for a response.
    He who forgets will be destined to remember.

    9/29/04 Boston, 6/28/08 Mansfield, 8/23/09 Chicago, 5/15/10 Hartford
    5/17/10 Boston, 10/15/13 Worcester, 10/16/13 Worcester, 10/25/13 Hartford
    8/5/16 Fenway, 8/7/16 Fenway
    EV Solo: 6/16/11 Boston, 6/18/11 Hartford,
  • alphawolfalphawolf DelMarVaPosts: 440
    youngster wrote:

    my jaw dropped :o

    holy jeebus!!! :fp:

    that sucks man...hopefully 10c, or some kind soul can help you get a replacement

    best of luck
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  • Empty GlassEmpty Glass In Rob's shedPosts: 12,327
    Parksy wrote:
    That really sucks. :o
    I would have to imagine they have a few boxes of extras at the warehouse, that they will later sell at an inflated price, like they did with the Benny's at the poster convention.
    Good Luck

    they sold bennys at a poster convention??? how much?

    $400
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  • Empty GlassEmpty Glass In Rob's shedPosts: 12,327
    I really hope something can be done. Really no reason for the package to end up like that
    I've met Rob

    DEGENERATE FUK

    This place is dead

    "THERE ARE NO CLIQUES, ONLY THOSE WHO DON'T JOIN THE FUN" - Empty circa 2015

    "Kfsbho&$thncds" - F Me In the Brain - circa 2015
  • FR181798FR181798 Posts: 1,143
    Never seen anything as bad as this before. They'll replace this for sure. Although this was made to order there will be extras for stuff like this. Mine arrived in the UK and had minor dent on the soft bit where the spine folds to the front, someone has been a bit heavy handed with the tape gun wrapping it. Compared to this though it is nothing and has made me feel a whole lot better. I hope you get a replacement and who knows if ten club can't replace it then maybe they'll send you something better.
  • RKCNDYRKCNDY Seattle, WAPosts: 31,010
    :shock: :o

    I really hope mine doesn't look like that when I get it!

    (oh, and I can see where you live-edit your pic!)
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  • JB128716JB128716 Posts: 2,064
    :o

    The worst part for you is if they don't replace it AND they mysteriously find some extra in the future.
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  • Come on Ten Club, you've got to replace this.

    I had an issue with my white Backspacer and they told me the same thing, they didn't press any extras. That's just bad business. You gotta have some extras made, just in case.
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  • javis el errantejavis el errante Buenos AiresPosts: 6,111
    man, that sucks, it's not fair, file a claim at the local post office...
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