Still waiting for my CD copy via 10C. Had an email confirming dispatch on the 4th, no sign of it. Contacted 10C on the 19th only to be told it wasn't dispatched until the 8th and would take 10-14 days. Replied asking why the order stated it would arrive on release date, and why their date was different to the email I received and haven't even had a response back. I rejoined the 10C after years away and am so disappointed with the service. Think it actually cost me twice as much as it would have buying it locally in the UK and I'm yet to even receive the CD. Receiving a downloadable version (incidentally on US release date not European) is no substitute, and I'm shocked that they feel this is adequate. Won't be ordering anything like this from 10C again, and seriously considering whether it's worth renewing my membership next year.
still no CD in Australia and it was released here in the shops on the 11th!!! Why bother saying they can promise delivery to match the release date if they can't - I checked prior to ordering to see if there was some comment about international orders perhaps being later etc., but there wasn't. If the record stores can get it to sell on the 11th I figured they could get it to the rest of us around then too. TWO weeks later - still no CD. It could have been sent by general postal service and it would have gotten here by now.
still no CD in Australia and it was released here in the shops on the 11th!!! Why bother saying they can promise delivery to match the release date if they can't - I checked prior to ordering to see if there was some comment about international orders perhaps being later etc., but there wasn't. If the record stores can get it to sell on the 11th I figured they could get it to the rest of us around then too. TWO weeks later - still no CD. It could have been sent by general postal service and it would have gotten here by now.
Still waiting for my CD copy via 10C. Had an email confirming dispatch on the 4th, no sign of it. Contacted 10C on the 19th only to be told it wasn't dispatched until the 8th and would take 10-14 days. Replied asking why the order stated it would arrive on release date, and why their date was different to the email I received and haven't even had a response back. I rejoined the 10C after years away and am so disappointed with the service. Think it actually cost me twice as much as it would have buying it locally in the UK and I'm yet to even receive the CD. Receiving a downloadable version (incidentally on US release date not European) is no substitute, and I'm shocked that they feel this is adequate. Won't be ordering anything like this from 10C again, and seriously considering whether it's worth renewing my membership next year.
everything seems to be "adequate" in 10c eyes.
i sent them email asking where my stuff was and this is what i got back:
"INT CD presale orders shipped 10/8/13 when we received stock from the manufacturer.
INT VINYL presale orders shipped 10/10/13 when we received stock from the manufacturer.
Download links are in your order history. Click "VIEW" by order number and you'll find the links.
Normal transit time is 10-14 business days."
not even we're sorry or kiss our asses. so sad.
_____________________________
Prague '95 (w/Neil Young), Warsaw '96, Seattle '98, Katowice x2 '00, Berlin '00, Berlin '06, Katowice '07, Copenhagen '07, Belfast '10, Berlin '10, Amsterdam '12, Prague'12, Berlin x2 '12, Vienna '14, Berlin '14..
i sent them email asking where my stuff was and this is what i got back:
"INT CD presale orders shipped 10/8/13 when we received stock from the manufacturer.
INT VINYL presale orders shipped 10/10/13 when we received stock from the manufacturer.
Download links are in your order history. Click "VIEW" by order number and you'll find the links.
Normal transit time is 10-14 business days."
not even we're sorry or kiss our asses. so sad.
Exactly the same email mate, clearly a stock reply. I emailed in response to this and got nothing back. Funny thing is I got the email confirming it had been shipped on the 4th, not the 8th as they state. Anyway, still no sign - tomorrow is the expiration of their 14 days, next step is requesting a refund for failing to complete the order.
3 WEEKS! Absolutely shocking . A comic I ordered from america posted last last week, it turned up today. 7 Days, Im happy with that. nearly a month on the other hand is terrible.
I understand their hippy dippy bullshit carbon neutral way of doing things, but surely customer satisfaction is paramount?
Yes I know i have the downloadable version, but Ill bet there are people who only have access to the net at certain times so the physical copy is what they need.
A multi million pound company and band , we deserve better than this.
i sent them email asking where my stuff was and this is what i got back:
"INT CD presale orders shipped 10/8/13 when we received stock from the manufacturer.
INT VINYL presale orders shipped 10/10/13 when we received stock from the manufacturer.
Download links are in your order history. Click "VIEW" by order number and you'll find the links.
Normal transit time is 10-14 business days."
not even we're sorry or kiss our asses. so sad.
Exactly the same email mate, clearly a stock reply. I emailed in response to this and got nothing back. Funny thing is I got the email confirming it had been shipped on the 4th, not the 8th as they state. Anyway, still no sign - tomorrow is the expiration of their 14 days, next step is requesting a refund for failing to complete the order.
my reply to them:
"Dear Machine,
locate my CD and vinyl.
transmission ends.
m."
no answer yet.
_____________________________
Prague '95 (w/Neil Young), Warsaw '96, Seattle '98, Katowice x2 '00, Berlin '00, Berlin '06, Katowice '07, Copenhagen '07, Belfast '10, Berlin '10, Amsterdam '12, Prague'12, Berlin x2 '12, Vienna '14, Berlin '14..
Regardless of their way of doing things, whether it be with the aim of being carbon neutral or not, their customer service has been appalling. I'm really surprised and disappointed by their 'couldn't give a shit' attitude. I ordered from here out of a sense of loyalty to the band and because the description of the goods clearly stated I would receive my copy on delivery date. Clearly the people running 10C don't share that loyalty to the band's fans. Today I've requested a refund since they have failed to complete my order. Maybe they'll actually bother to reply to this one. In the meantime I'll probably have to order via amazon or somewhere similar to actually get a physical copy of the album. Lesson learned unfortunately :nono:
I get the impression that 10c is 2 people in a tiny office, doing stuff when it suits them.
I feel like sending some merch out (10 mins later) Im bored now I'll write a shitty recipe for deep magazine (10 mins later) Im bored now Ill send a bit more merch out.
Yes the diy aesthetic is admirable and "indie" but when your core audience is to put it bluntly fucking huge you need a far better service than the one currently being provided.
Have been in the club since 98 and this year I had to email them as to the whereabouts of the vinyl single. Bet you any money they forgot.
i sent them email asking where my stuff was and this is what i got back:
"INT CD presale orders shipped 10/8/13 when we received stock from the manufacturer.
INT VINYL presale orders shipped 10/10/13 when we received stock from the manufacturer.
Download links are in your order history. Click "VIEW" by order number and you'll find the links.
Normal transit time is 10-14 business days."
not even we're sorry or kiss our asses. so sad.
Exactly the same email mate, clearly a stock reply. I emailed in response to this and got nothing back. Funny thing is I got the email confirming it had been shipped on the 4th, not the 8th as they state. Anyway, still no sign - tomorrow is the expiration of their 14 days, next step is requesting a refund for failing to complete the order.
If mine doesn't arrive tomorrow I will be requesting a refund also
i sent them email asking where my stuff was and this is what i got back:
"INT CD presale orders shipped 10/8/13 when we received stock from the manufacturer.
INT VINYL presale orders shipped 10/10/13 when we received stock from the manufacturer.
Download links are in your order history. Click "VIEW" by order number and you'll find the links.
Normal transit time is 10-14 business days."
not even we're sorry or kiss our asses. so sad.
Exactly the same email mate, clearly a stock reply. I emailed in response to this and got nothing back. Funny thing is I got the email confirming it had been shipped on the 4th, not the 8th as they state. Anyway, still no sign - tomorrow is the expiration of their 14 days, next step is requesting a refund for failing to complete the order.
If mine doesn't arrive tomorrow I will be requesting a refund also
They have a 90 day clausal that if it hasn't arrived within 90 days - it is considered lost - and then they say you can either gamble on waiting another quarter of a year or get some store credit.
Really shameful - 10C what the hell are you doing? :evil:
We are all waiting for our CD's and not one single word from you?
Still nothing here in The Netherlands as well (cd and vinyl, pre-ordered both)
It`s been 3 weeks since I received the shipping notice... I was in my local record shop yesterday and they had 2 or 3 copies (it`s a small shop) of the LB vinyl as well.
I could`ve gone and bought it instore over 2 weeks ago but like everyone here I decided to buy it from 10c like a true fan. Great reward for doing so :nono: :fp:
I`ll be mailing 10c in a minute, demanding a full refund. This is totally insane. Lesson learned the hard way...
I went to a cover band that Universal Music promted the show just to announce that here in Brazil it will be released on november 1st.
I wonder what kind of shit happened for us to get it late here! ¬¬
They haven't done a massive publicy here in Brazil, so almost no one knows about this. A lot of friends has come to the sotres on oct 15 untill now and no one has information to give to the costumers.
Nane Barbosa-Meirndorf
2005, Rio de Janeiro (BRA)
2011, São Paulo (BRA)
2011, São Paulo (BRA)
2011, Rio de Janeiro (BRA)
2013, São Paulo (BRA)
2013, Buenos Aires (ARG)
2013, Santiago (CHL)
2014, Rio de Janeiro (BRA) - EV
2014, Rio de Janeiro (BRA) - EV
2015, Rio de Janeiro (BRA) 2018, Rio de Janeiro (BRA) 2018, São Paulo (BRA) 2018, São Paulo (BRA) - EV 2018, São Paulo (BRA) - EV 2018, São Paulo (BRA) - EV
I chased mine up and got the same automated response as everyone else - saying they got the cds on the 8th and international shipping takes 10-14 days as standard...by the time they emailed me, those 14 days had already passed (we're up to day 20 now) but they didn't make any reference to that. If that's standard then there was no chance of any int'l orders being delivered to coincide with the official release date. Why bother selling the idea? I suppose there's no point in explaining to them that getting a pre-ordered CD AFTER the release date is kind of missing the point!
Got my 10 club CD today. I still think it would have been nice to receive something else with it or have it be different from the store bought ones like they did with Pearl Jam (Avocado) 10 club edition. Oh well.
:: Caesaria - Israel 1995, Wembley 1996, Manchester 2000, Leeds 2006, Manchester 2009, Manchester 2012, Manchester 2012 (EV), Leeds 2014, London 2018 ::
Comments
Same here.
:roll:
everything seems to be "adequate" in 10c eyes.
i sent them email asking where my stuff was and this is what i got back:
"INT CD presale orders shipped 10/8/13 when we received stock from the manufacturer.
INT VINYL presale orders shipped 10/10/13 when we received stock from the manufacturer.
Download links are in your order history. Click "VIEW" by order number and you'll find the links.
Normal transit time is 10-14 business days."
not even we're sorry or kiss our asses. so sad.
Prague '95 (w/Neil Young), Warsaw '96, Seattle '98, Katowice x2 '00, Berlin '00, Berlin '06, Katowice '07, Copenhagen '07, Belfast '10, Berlin '10, Amsterdam '12, Prague'12, Berlin x2 '12, Vienna '14, Berlin '14..
I hope other Europeans are as lucky today
Antwerp 30.08.2006 - Paris 11.09.2006
London 18.06.2007 - Nijmegen 28.06.2007 - Werchter 29.06.2007
London 13.08.2010 - Rotterdam 18.08.2009
London 25.05.2010 - Nijmegen 27.06.2010 - Werchter 04.07.2010
Werchter 29.06.2012 - Berlin 05.07.2012 - Copenhagen 10.07.2012
Exactly the same email mate, clearly a stock reply. I emailed in response to this and got nothing back. Funny thing is I got the email confirming it had been shipped on the 4th, not the 8th as they state. Anyway, still no sign - tomorrow is the expiration of their 14 days, next step is requesting a refund for failing to complete the order.
3 WEEKS! Absolutely shocking . A comic I ordered from america posted last last week, it turned up today. 7 Days, Im happy with that. nearly a month on the other hand is terrible.
I understand their hippy dippy bullshit carbon neutral way of doing things, but surely customer satisfaction is paramount?
Yes I know i have the downloadable version, but Ill bet there are people who only have access to the net at certain times so the physical copy is what they need.
A multi million pound company and band , we deserve better than this.
my reply to them:
"Dear Machine,
locate my CD and vinyl.
transmission ends.
m."
no answer yet.
Prague '95 (w/Neil Young), Warsaw '96, Seattle '98, Katowice x2 '00, Berlin '00, Berlin '06, Katowice '07, Copenhagen '07, Belfast '10, Berlin '10, Amsterdam '12, Prague'12, Berlin x2 '12, Vienna '14, Berlin '14..
I feel like sending some merch out (10 mins later) Im bored now I'll write a shitty recipe for deep magazine (10 mins later) Im bored now Ill send a bit more merch out.
Yes the diy aesthetic is admirable and "indie" but when your core audience is to put it bluntly fucking huge you need a far better service than the one currently being provided.
Have been in the club since 98 and this year I had to email them as to the whereabouts of the vinyl single. Bet you any money they forgot.
Ooh I do like a good rant.
https://www.facebook.com/photo.php?fbid ... =1&theater
2012: EV - Amsterdam, 25/7/'12 | 2013: Brad - Zoetermeer, 14/2/'13
http://www.amazon.ca/Lightning-Bolt-Vin ... =pearl+jam
It's growing up just like me.
Really shameful - 10C what the hell are you doing? :evil:
We are all waiting for our CD's and not one single word from you?
Way to piss off fans :(
It`s been 3 weeks since I received the shipping notice... I was in my local record shop yesterday and they had 2 or 3 copies (it`s a small shop) of the LB vinyl as well.
I could`ve gone and bought it instore over 2 weeks ago but like everyone here I decided to buy it from 10c like a true fan. Great reward for doing so :nono: :fp:
I`ll be mailing 10c in a minute, demanding a full refund. This is totally insane. Lesson learned the hard way...
I wonder what kind of shit happened for us to get it late here! ¬¬
They haven't done a massive publicy here in Brazil, so almost no one knows about this. A lot of friends has come to the sotres on oct 15 untill now and no one has information to give to the costumers.
2005, Rio de Janeiro (BRA)
2011, São Paulo (BRA)
2011, São Paulo (BRA)
2011, Rio de Janeiro (BRA)
2013, São Paulo (BRA)
2013, Buenos Aires (ARG)
2013, Santiago (CHL)
2014, Rio de Janeiro (BRA) - EV
2014, Rio de Janeiro (BRA) - EV
2015, Rio de Janeiro (BRA)
2018, Rio de Janeiro (BRA)
2018, São Paulo (BRA)
2018, São Paulo (BRA) - EV
2018, São Paulo (BRA) - EV
2018, São Paulo (BRA) - EV
how does it look for you guys in the UK and the Netherlands?
sooooo pissed off!
m.
Prague '95 (w/Neil Young), Warsaw '96, Seattle '98, Katowice x2 '00, Berlin '00, Berlin '06, Katowice '07, Copenhagen '07, Belfast '10, Berlin '10, Amsterdam '12, Prague'12, Berlin x2 '12, Vienna '14, Berlin '14..
Yay. It has arrived. Finally. Hooray.
I like the artwork and music a lot. On packaging I was kinda hoping for something extra compared to store version. Oh well...