PJ European/UK Tour Early Entry Wristband Info

strummers

Suziemay wrote:

Everyone still waiting for the email should email 10c ASAP. I just got a response to the email I sent on Monday 12/26 that started out as follows:

This is the email that was sent to you on December 23rd. Please read carefully.

I triple checked all my spam filters, my trash, my inbox, no email on 12/23 so I'm not sure what happened. But this means that all the emails were sent out when Tim posted, just some never got to its destination. Contact 10c NOW!!!

Suziemay - what email address did you contact them on and how long did it take for them to get back to you??

I'm now panicking!! :?

Suziemay

strummers wrote:

Suziemay wrote:

Everyone still waiting for the email should email 10c ASAP. I just got a response to the email I sent on Monday 12/26 that started out as follows:

This is the email that was sent to you on December 23rd. Please read carefully.

I triple checked all my spam filters, my trash, my inbox, no email on 12/23 so I'm not sure what happened. But this means that all the emails were sent out when Tim posted, just some never got to its destination. Contact 10c NOW!!!

Suziemay - what email address did you contact them on and how long did it take for them to get back to you??

I'm now panicking!! :?

I sent to "tickets@tenclub.net", emailed on 12/26 and got a response on 12/28, so about 2 days? The response came from "tickets@pearljam.com, I think it's the same account but perhaps try emailing both and maybe indicate in the subject that it's related to not getting the wristband email. Email them now if you haven't already! They are definitely checking so hopefully they will get back to you before Jan 3. They have to!!

strummers

Suziemay wrote:

strummers wrote:

Suziemay wrote:

Everyone still waiting for the email should email 10c ASAP. I just got a response to the email I sent on Monday 12/26 that started out as follows:

I triple checked all my spam filters, my trash, my inbox, no email on 12/23 so I'm not sure what happened. But this means that all the emails were sent out when Tim posted, just some never got to its destination. Contact 10c NOW!!!

Suziemay - what email address did you contact them on and how long did it take for them to get back to you??

I'm now panicking!! :?

I sent to "tickets@tenclub.net", emailed on 12/26 and got a response on 12/28, so about 2 days? The response came from "tickets@pearljam.com, I think it's the same account but perhaps try emailing both and maybe indicate in the subject that it's related to not getting the wristband email. Email them now if you haven't already! They are definitely checking so hopefully they will get back to you before Jan 3. They have to!!

I emailed them yesterday and again now. I hope they get back to me soon to stop the panic!!

Suziemay

strummers wrote:

Suziemay wrote:

strummers wrote:

Suziemay - what email address did you contact them on and how long did it take for them to get back to you??

I'm now panicking!! :?

I sent to "tickets@tenclub.net", emailed on 12/26 and got a response on 12/28, so about 2 days? The response came from "tickets@pearljam.com, I think it's the same account but perhaps try emailing both and maybe indicate in the subject that it's related to not getting the wristband email. Email them now if you haven't already! They are definitely checking so hopefully they will get back to you before Jan 3. They have to!!

I emailed them yesterday and again now. I hope they get back to me soon to stop the panic!!

I'm sure they will.. don't panic just yet, there are still 2 business days until the weekend. Don't forget to check your spam filter as well

Vytis33

Officially getting nervous at this point. Hoping I hear something back from 10c today.

Once I do, the Stockholm and Oslo tickets I have we're purchased through CrowdSurge so what confirmation are they looking for? I have an Order ID number with around 25 digits from them, also paid through Paypal so have a transaction number there.

Suziemay

Vytis33 wrote:

Officially getting nervous at this point. Hoping I hear something back from 10c today.

Once I do, the Stockholm and Oslo tickets I have we're purchased through CrowdSurge so what confirmation are they looking for? I have an Order ID number with around 25 digits from them, also paid through Paypal so have a transaction number there.

From the original post: If you successfully purchased tickets through the CrowdSurge pre-sale and have an order confirmation, please do not fill out this form. You're already set with tickets and wristbands.

Vytis33

Oof. Holiday season hangovers effect reading comprehension. Thanks!

zagi

I’ve send them email on 26 about Berlin show cause i wasn't able to buy tickets myself so friend bought it for me with his tickets.de account, but tickets are personalized with my name on it. 10c replayed yesterday, saying I should put email that is associated with the order=friends email
Hope that helps some of you

strummers

Still nothing....

Suziemay

strummers wrote:

Still nothing....

Gosh, that's not good.

Kat, any chance you can help folks out here that haven't gotten the emails? Not sure if there's anything you can do but not really sure what everyone's supposed to do who haven't gotten their emails. :( :(

strummers

What holidays do you guys get over there until 3rd Jan??

Do you think I should call them tomorrow, although that would be an expensive option...

dimitrispearljam

strummers wrote:

What holidays do you guys get over there until 3rd Jan??

Do you think I should call them tomorrow, although that would be an expensive option...

will be expensive ones..maybe an American friend can help to ask,if they sent all?so then you start worry if they say they sent them??i didnt receive a mail,but i dont need it,cos i bought all at the presale..
and i found Amsterdam 2 tix today and my ticket buddy,told me she didnt receive the mail yet
maybe they sent them in groups for double check..who knows..

red fish

Too many problems to me! I got 2 tickets to Stockholm and I have e-mail and order number. But web site expires when filling the form and submiting it! It happens an error saying me that there is a problem with the web site and I don't know why...I tried through firefox and explorer and different computers and it never works. I don't know what I can do... :? Anyone else does this happen? Can anyone help me? Thanks...

tremor_chris

No email for me either. Surely they actually realise by now that they have made yet another fuck up? Good old Ten Club.

Super Vedder

no email, shock!

Suziemay

dimitrispearljam wrote:

strummers wrote:

What holidays do you guys get over there until 3rd Jan??

Do you think I should call them tomorrow, although that would be an expensive option...

will be expensive ones..maybe an American friend can help to ask,if they sent all?so then you start worry if they say they sent them??i didnt receive a mail,but i dont need it,cos i bought all at the presale..
and i found Amsterdam 2 tix today and my ticket buddy,told me she didnt receive the mail yet
maybe they sent them in groups for double check..who knows..

I just tried calling, it goes right to voicemail and it says, "Thank you for calling Ten Club. Unfortunately we are closed through January 3. Happy Holidays and Happy New Year". I know it's 8:15 Pacific, I will try again a little bit later but I doubt I will get a live person :( :(

Maybe just keep emailing them, like every hour or something? Put a return receipt on the email, sometimes that helps with getting a response.

Hopefully they realize a lot of people still don't have the email and they extend the deadline or something. I suspect they think all the emails have gone out, since I was told my email was sent on 12/23 (even though I didn't receive it).

Fingers crossed for everyone.

strummers

Suziemay wrote:

dimitrispearljam wrote:

strummers wrote:

What holidays do you guys get over there until 3rd Jan??

Do you think I should call them tomorrow, although that would be an expensive option...

will be expensive ones..maybe an American friend can help to ask,if they sent all?so then you start worry if they say they sent them??i didnt receive a mail,but i dont need it,cos i bought all at the presale..
and i found Amsterdam 2 tix today and my ticket buddy,told me she didnt receive the mail yet
maybe they sent them in groups for double check..who knows..

I just tried calling, it goes right to voicemail and it says, "Thank you for calling Ten Club. Unfortunately we are closed through January 3. Happy Holidays and Happy New Year". I know it's 8:15 Pacific, I will try again a little bit later but I doubt I will get a live person :( :(

Maybe just keep emailing them, like every hour or something? Put a return receipt on the email, sometimes that helps with getting a response.

Hopefully they realize a lot of people still don't have the email and they extend the deadline or something. I suspect they think all the emails have gone out, since I was told my email was sent on 12/23 (even though I didn't receive it).

Fingers crossed for everyone.

Thank you!! Although it doesn't sound good :(

Does 'through' Jan 3rd mean including Jan 3rd? If that's the case there won't be anyone available until after the deadline. I don't feel so good!

Suziemay

strummers wrote:

Suziemay wrote:

dimitrispearljam wrote:

will be expensive ones..maybe an American friend can help to ask,if they sent all?so then you start worry if they say they sent them??i didnt receive a mail,but i dont need it,cos i bought all at the presale..
and i found Amsterdam 2 tix today and my ticket buddy,told me she didnt receive the mail yet
maybe they sent them in groups for double check..who knows..

I just tried calling, it goes right to voicemail and it says, "Thank you for calling Ten Club. Unfortunately we are closed through January 3. Happy Holidays and Happy New Year". I know it's 8:15 Pacific, I will try again a little bit later but I doubt I will get a live person :( :(

Maybe just keep emailing them, like every hour or something? Put a return receipt on the email, sometimes that helps with getting a response.

Hopefully they realize a lot of people still don't have the email and they extend the deadline or something. I suspect they think all the emails have gone out, since I was told my email was sent on 12/23 (even though I didn't receive it).

Fingers crossed for everyone.

Thank you!! Although it doesn't sound good :(

Does 'through' Jan 3rd mean including Jan 3rd? If that's the case there won't be anyone available until after the deadline. I don't feel so good!

No, I think it means open on Jan 3rd. My office is also closed on Jan 2nd since Jan 1st falls on Sunday. I think some businesses decided to take all of this week off as well. Unfortunately for me, not mine! :evil:

Oh, oops. Just realized I messed up on the time conversion. 10:15 EST = 7:15 PST.

ogey38

I see that Kat's in the office, or at least she's on the boards. Maybe you should PM her to see if she has any info that might help?

dimitrispearljam

ogey38 wrote:

I see that Kat's in the office, or at least she's on the boards. Maybe you should PM her to see if she has any info that might help?

i pretty sure Kat cant help with tix issue..need answer from 10c and people do this