My Solution For TenClub

benjs

PearlJamPatriot wrote:

Yea, they should just have a completely different site for Pearl Jam tickets. Take it out of the Goods section. Have it be its own page or site completely. So once you are on, the first and only thing you can do is order tickets.

I agree... something that would be incredibly easy for them to do is make it less graphic-based. For example, if all they used was text, and all it said was the respective show, and a "Buy" button, it would be a much lighter load on the servers... I don't think that would even be too hard for them to set up. In any case, I don't think there's one solution... there are many, and they all have their pros and cons - have faith that the Ten Club has what's best for us at heart. They may be a business, but they're a customer service based business.

the wolf

im going to reply to this after reading the OP's first post , and NOT reading the rest of the comments.

dont want to have my opinion messed with in any way.

first, let me say that you are by FAR the first person to ever and i mean EVER post a well thought out idea after being shut out for tickets.

second, i think the system Does work well in certian , if not most sitiuations.

i for one, have been shut out of every 10C pre sale since i joined the club in ...... 97 ? except for twice.

the system has flaws, yes. BUT , im not sure reverting back to the stone age is the best thing here.

all have equal chances of getting tickets. Im lucky, got both tickets i went for . LA 3 and SD . im happy.

but..... i have been just as happy with my chances and NOT gettting tickets in the past.

i do feel bad that maybe i got tickets to these shows that are 2000 miles away from me, and maybe a local didnt get tickets, but would that local have any better of a chance through TM ? NO.

while i do belive there could be some upgrades to the system, i really think for the most part we cant really complain about the "buying system"

its the announcing the WHOLE TOUR at once we need to work on.

anyway, sorry to ramble, good luck getting tickets through the ALT. route.

mookeywrench

also it's a law for any lottery/contest to explain in ratio the odds of winning....

I think having more concrete information to illustrate how slim our chances of actually getting a ticket would help people cope with getting shut out.

Tickets available versus people planning on attempting.

Jeanwah

potnik wrote:

Why make it a lottery, just do what they did for LA. Only allow folks to get tickets for one night in each city. Or go back to how it originally was when I first got tickets in '98, allow members to only get tickets to one show for the entire tour.

This is what they should do, either one per city or even on set per tour. Seems very fair to me.

I really hope that 10c is noticing our discontent on a whole from all these threads critiquing them and they actually do something with the feedback!!

soulsinging

potnik wrote:

Why make it a lottery, just do what they did for LA. Only allow folks to get tickets for one night in each city. Or go back to how it originally was when I first got tickets in '98, allow members to only get tickets to one show for the entire tour.

No system is perfect and you will have complaining no matter what they do. I think the LA tactic worked out alright although I am bummed that I know have to try and get tickets through TM for night 4 on Saturday.

I'm in favor of this. As I said when EV tix went onsale (I wasn't trying to buy any tickets then, just trying to think of something fair), I think it's wrong that people hit multiple shows with guaranteed seniority and others get nothing. My idea was:

- 2 rounds of ticketing
- Rd 1: everyone picks one show. There's a lottery for who gets tix to each particular show. Tickets are given by seniority within that lottery.
- Rd 2: Any 10c seats left are sold on a first-come, first-serve basis in an online sale, with tickets distributed by seniority after all the winners of round one.

This way, you limit the number of people trying for any one show and increase everyone's chances of getting at least one show. Seniority is still preserved, but the people up front at each show will always be different because noone can land those seats to multiple shows. And people still have a crack at multiple shows (and there are always TM tix available.

LaFours

No need for lottery system. The Ten Club needs to stop acting like an organization run out of a garage. I'm in 3 other fanclubs, and all of them worked out very smoothly for their current tours, (U2's vertigo tour was an exception what a clusterf@#! that was. But all these clubs have their pre sales hosted by a different site other than their own. I believe U2s was the bastard, and the other two were run by other companies. So why not work out an agreement with a 3rd party site that does ticketing, and is used to heavy traffic?

benjs

RehabDoll wrote:

No need for lottery system. The Ten Club needs to stop acting like an organization run out of a garage. I'm in 3 other fanclubs, and all of them worked out very smoothly for their current tours, (U2's vertigo tour was an exception what a clusterf@#! that was. But all these clubs have their pre sales hosted by a different site other than their own. I believe U2s was the bastard, and the other two were run by other companies. So why not work out an agreement with a 3rd party site that does ticketing, and is used to heavy traffic?

Probably because it's cheaper for them to keep it in-house. They have a good system worked out - all they need is a more powerful server in my opinion.

CROJAM95

C.C. Nicosia wrote:

WELL I WAS SUPER STOKED TO GET MY PHILLY TIX TO SHOW #1 BUT SUPER BUMMED TO GET SHUT OUT OF SHOW #2... TICKETPRICKSTER HERE I COME!!!

That there is a GREAT attitude!!! Good luck with your nexxxt purchase!!!

scw156

I read page 1 and 2 and just decided to post my opinion...

The current system works except for maybe 2 things.

1. Get a better server, or at the very least do some sort of resource shuffling around ticket time to have the site actually run and not shit its pants every 10 seconds.

2. I'm not sure how its done now but have like a 3 or 5 minute window to have tickets in your cart and when time is up with no activity the tickets get released. If you log on for tickets at a specific time it could be assumed you know your address and have your credit card on you. 3 minutes is plenty of time to type in 16 digits and click continue and confirm. This would keep people from having tickets in their cart for god knows how long and avoid the "temp out of stock"/"buy"/"cannot process request" B.S. that went on for an hour and a half today.

I don't agree with people complaining about internet access and jobs etc. If the time was changed to the evening then people would complain who work 2nd shift or night shift or people will be complaining they go to bed early and dont want to stay up to get tickets... blah blah. Ten Club announces a sale usually a week ahead of time. Work something out with a friend/family member/boss or what have you to get online for tickets. If it doesnt work out, so be it... thats life, not everyone can be pleased within the 10C process.

Mr Derp

scw156 wrote:

I read page 1 and 2 and just decided to post my opinion...

The current system works except for maybe 2 things.

1. Get a better server, or at the very least do some sort of resource shuffling around ticket time to have the site actually run and not shit its pants every 10 seconds.

2. I'm not sure how its done now but have like a 3 or 5 minute window to have tickets in your cart and when time is up with no activity the tickets get released. If you log on for tickets at a specific time it could be assumed you know your address and have your credit card on you. 3 minutes is plenty of time to type in 16 digits and click continue and confirm. This would keep people from having tickets in their cart for god knows how long and avoid the "temp out of stock"/"buy"/"cannot process request" B.S. that went on for an hour and a half today.

I don't agree with people complaining about internet access and jobs etc. If the time was changed to the evening then people would complain who work 2nd shift or night shift or people will be complaining they go to bed early and dont want to stay up to get tickets... blah blah. Ten Club announces a sale usually a week ahead of time. Work something out with a friend/family member/boss or what have you to get online for tickets. If it doesnt work out, so be it... thats life, not everyone can be pleased within the 10C process.

Yeah - ticketmaster or live nation used a system where, after you clicked "Get Tickets" it brought you to the first page with the seat results and gave you like 45 sec to decide if you wanted them. Then when you clicked yes it would give you your leftover time + 2 min to log in. Then another min or 2 was added for CC#, or Billing, etc.

The key is displaying the time remaining prominently

coachchris

SolarWorld wrote:

They cant dump money at a problem and come out in the red just so the people complaining here could have got tickets too.

Bottom line, there are only so many tickets. Way more demand. Just the way it is. I feel the ten club has done everything that can within reason to improve the situation.

If you think the 10c can possibly go into the red with the amount of merch they sell alone on here you're dillusional

I have no clue how much it would cost to have a server that would allow one to not get an error message but surely it can't be more then the profit they make off socks for heaven's sake.

pjsteelerfan

I hope they get new servers, that way the 10 c tickets, all 1000 pairs or less, sell out in less than a minute, and then everyone can cry about how they can't believe they sold out that fast. :roll:

Really, no one system will work, and no one system is completely fair. They do what they think is best.

Evolver

Lizardjam wrote:

I'd almost like to add a location restriction. It really cuts down on the ability for locals to see a show when some fan members follow the band around the country. They have high numbers usually and I see the SAME people in the front row. Over and over. It's frustrating.

AMEN! :idea:

DreamOfAngels

Some mention a locality restriction - A locality restriction might sound good to those 10c members that live in/near cities where the band tours. For fans like myself who live in the middle of a cornfield, we would not have the same opportunities as those members living in the bigger cities because PJ hasn't played in our cornfield since 2000... (I think). If this were the way it worked, my $20 is not as good as your $20 in terms of the possibility of getting tickets. I'm not moving out of my cornfield just for a better chance of getting PJ tickets though.

The other thought I had about this, which I'm sure many wouldn't like, addresses the issue of some members being able to secure multiple shows in a city where others can't get any. If there were some restriction in terms of the number of fan club tickets you are permitted to purchase during a year.. then after you reach that max, you have to accept that you've been treated finely, and must go to an outside vendor to purchase more. You would no longer receive the 10c advantage. Clearly, if they weren't able to sell the 10c allottment for a show because of this rule, they could at least give the other people first shot. After a certain amount of time after the pre-sale begins, any 10c tickets left are fairgame for those with more than 3 shows.

What do you think about the limit idea? Just a thought.

scw156

pjsteelerfan wrote:

I hope they get new servers, that way the 10 c tickets, all 1000 pairs or less, sell out in less than a minute, and then everyone can cry about how they can't believe they sold out that fast. :shock:

Really, no one system will work, and no one system is completely fair. They do what they think is best.

Exactly.

I'd rather have a fast server where tickets sell out in 2 minutes than have the site break for 2 hours all the while have people complaining for 2 hours.

Lets just get it done and over with so we can hear the complainers immediately so they can go away.

If 10C doesnt want to buy better servers they should at the very least shut down all parts of the site for 15 minutes when the tickets are on sale. Like close the forums for 20 minutes, shut down mostly everything buts the goods section... ANYTHING to get more uhmph to the servers so we can avoid endless shit storms

Evolver

DreamOfAngels wrote:

Some mention a locality restriction - A locality restriction might sound good to those 10c members that live in/near cities where the band tours. For fans like myself who live in the middle of a cornfield, we would not have the same opportunities as those members living in the bigger cities because PJ hasn't played in our cornfield since 2000... (I think). If this were the way it worked, my $20 is not as good as your $20 in terms of the possibility of getting tickets. I'm not moving out of my cornfield just for a better chance of getting PJ tickets though.

The other thought I had about this, which I'm sure many wouldn't like, addresses the issue of some members being able to secure multiple shows in a city where others can't get any. If there were some restriction in terms of the number of fan club tickets you are permitted to purchase during a year.. then after you reach that max, you have to accept that you've been treated finely, and must go to an outside vendor to purchase more. You would no longer receive the 10c advantage. Clearly, if they weren't able to sell the 10c allottment for a show because of this rule, they could at least give the other people first shot. After a certain amount of time after the pre-sale begins, any 10c tickets left are fairgame for those with more than 3 shows.

What do you think about the limit idea? Just a thought.

I'm down with that too. Either way, something along those lines has to be addressed. It boils down to a big advantage for those who have either: a) the disposable income to be able to travel all over bumfuck to see the band, or b) the carelessness to max out their credit cards in order to travel all over bumfuck to see the band. Neither of which is something that the majority of us have.

coachchris

scw156 wrote:

pjsteelerfan wrote:

I hope they get new servers, that way the 10 c tickets, all 1000 pairs or less, sell out in less than a minute, and then everyone can cry about how they can't believe they sold out that fast. :shock:

Really, no one system will work, and no one system is completely fair. They do what they think is best.

ANYTHING to get more uhmph to the servers so we can avoid endless shit storms

Not sure we'll ever get rid of the endless shitstorms but atleast people would know one way or the other rather then "yay I'm in....oh this sucks what happened....refresh....ok good this time it worked....dammit what the hell?"

I was one of the lucky one's for the Seattle shows but I can understand the frustration of others when you have the tickets then poof they are gone with an error message.

pjamdragon

fanclub members w/ 10+ years should be in a totally different category...

scw156

pjamschmitz wrote:

fanclub members w/ 10+ years should be in a totally different category...

Yeh, they should be taken out back and shot... err... i mean "forced retirement" so the younger pups can swoop in and enjoy the front. (i have 6 years in the club BTW) :P

vedder_soup

pjamschmitz wrote:

fanclub members w/ 10+ years should be in a totally different category...

what a stupid comment

waht makes them to be more entitled to getting tickets than a you up and comer getting tickets?