Damaged vault vinyl (Update: I got the replacement)

youngster
youngster Boston Posts: 6,576
edited October 2013 in The Porch
My vault vinyl arrived today absolutely destroyed. It looks like it was run over by a truck. I don't even know how it happened. I emailed 10c today with 8 pictures of the damage. Worst part is this seems to be irreplaceable since they only made enough for people who ordered. So I guess the waiting was fun but I don't get to enjoy it like I intended. When I figure out how, I will post the pics here. It's pretty bad. Not what I was expecting in the least.

**UPDATE**

10c has sent a replacement copy as of Tuesday and I am anxiously waiting it's arrival. Fingers crossed it arrives in perfect condition. I want nothing more than to spin this and enjoy it the way it was intended. Thanks 10C. You guys are awesome!!!!! :thumbup:
He who forgets will be destined to remember.

9/29/04 Boston, 6/28/08 Mansfield, 8/23/09 Chicago, 5/15/10 Hartford
5/17/10 Boston, 10/15/13 Worcester, 10/16/13 Worcester, 10/25/13 Hartford
8/5/16 Fenway, 8/7/16 Fenway
EV Solo: 6/16/11 Boston, 6/18/11 Hartford,
Post edited by Unknown User on
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Comments

  • mfc2006
    mfc2006 HTOWN Posts: 37,491
    man, that sucks. just saw another thread with a similar issue.
    I LOVE MUSIC.
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  • Parksy
    Parksy Posts: 1,852
    are you able to post pics?

    I'd be shocked if the PJ/10C camp did not make enough to accommodate for issues like this.

    If they can't help.. (and hopefully they do) it'll be another bad mark on how they do business.

    In other news... I got my special edition Kings of Leon vinyl in the mail. Noticed a scratch on one of the sides. Didn't affect the sound TOO much but did nonetheless.

    I sent customer a simple email just letting them know about it. They're sending another copy express shipping right away. No questions asked.

    ^ That's customer service. :)
    Toronto 2000
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    Toronto I&II, Las Vegas 2006
    Chicago Lollapalooza 2007
    Toronto, Seattle I&II, Vancouver, Philly I,II,III,IV 2009
    Cleveland, Buffalo 2010
    Toronto I&II 2011
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    10C: 220xxx
  • RKCNDY
    RKCNDY Posts: 31,013
    now I'm scared... :?
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  • youngster
    youngster Boston Posts: 6,576
    http://s951.photobucket.com/user/daddym ... sort=3&o=0
    He who forgets will be destined to remember.

    9/29/04 Boston, 6/28/08 Mansfield, 8/23/09 Chicago, 5/15/10 Hartford
    5/17/10 Boston, 10/15/13 Worcester, 10/16/13 Worcester, 10/25/13 Hartford
    8/5/16 Fenway, 8/7/16 Fenway
    EV Solo: 6/16/11 Boston, 6/18/11 Hartford,
  • Parksy
    Parksy Posts: 1,852
    youngster wrote:
    http://s951.photobucket.com/user/daddymagicworks/media/image_zps085611ad.jpg.html?sort=3&o=0


    This almost made me cry. I welled up a bit.. not gonna lie.

    10C .. DO SOMETHING! REPLACE!
    Toronto 2000
    Buffalo, Phoenix, Toronto 2003
    Boston I&II 2004
    Kitchener, Hamilton, London, Montreal, Ottawa, Toronto 2005
    Toronto I&II, Las Vegas 2006
    Chicago Lollapalooza 2007
    Toronto, Seattle I&II, Vancouver, Philly I,II,III,IV 2009
    Cleveland, Buffalo 2010
    Toronto I&II 2011
    Buffalo 2013
    Toronto I&II 2016
    10C: 220xxx
  • DewieCox
    DewieCox Posts: 11,432
    Parksy wrote:
    are you able to post pics?

    I'd be shocked if the PJ/10C camp did not make enough to accommodate for issues like this.

    If they can't help.. (and hopefully they do) it'll be another bad mark on how they do business.

    In other news... I got my special edition Kings of Leon vinyl in the mail. Noticed a scratch on one of the sides. Didn't affect the sound TOO much but did nonetheless.

    I sent customer a simple email just letting them know about it. They're sending another copy express shipping right away. No questions asked.

    ^ That's customer service. :)

    I'm hopeful, but I won't be shocked if they don't have any extras.

    I don't know how similar their pressing process was to something like the Thirdman Records Vault but they always allow extras for fuckups and then some. I don't think they'd just shut down the presses as soon as the correct number came down the line.
  • youngster
    youngster Boston Posts: 6,576
    I think this link above should work. Shows what happened. I haven't opened it yet but clearly the vinyl is unplayable. Hoping 10c can help me out.
    He who forgets will be destined to remember.

    9/29/04 Boston, 6/28/08 Mansfield, 8/23/09 Chicago, 5/15/10 Hartford
    5/17/10 Boston, 10/15/13 Worcester, 10/16/13 Worcester, 10/25/13 Hartford
    8/5/16 Fenway, 8/7/16 Fenway
    EV Solo: 6/16/11 Boston, 6/18/11 Hartford,
  • Parksy
    Parksy Posts: 1,852
    DewieCox wrote:
    Parksy wrote:
    are you able to post pics?

    I'd be shocked if the PJ/10C camp did not make enough to accommodate for issues like this.

    If they can't help.. (and hopefully they do) it'll be another bad mark on how they do business.

    In other news... I got my special edition Kings of Leon vinyl in the mail. Noticed a scratch on one of the sides. Didn't affect the sound TOO much but did nonetheless.

    I sent customer a simple email just letting them know about it. They're sending another copy express shipping right away. No questions asked.

    ^ That's customer service. :)

    I'm hopeful, but I won't be shocked if they don't have any extras.

    I don't know how similar their pressing process was to something like the Thirdman Records Vault but they always allow extras for fuckups and then some. I don't think they'd just shut down the presses as soon as the correct number came down the line.

    Yes.. that would seem very weird. "Are we at 2,345 yet?" "No!" "Ok, let me know, cause I got my hand on the button!" :)
    Toronto 2000
    Buffalo, Phoenix, Toronto 2003
    Boston I&II 2004
    Kitchener, Hamilton, London, Montreal, Ottawa, Toronto 2005
    Toronto I&II, Las Vegas 2006
    Chicago Lollapalooza 2007
    Toronto, Seattle I&II, Vancouver, Philly I,II,III,IV 2009
    Cleveland, Buffalo 2010
    Toronto I&II 2011
    Buffalo 2013
    Toronto I&II 2016
    10C: 220xxx
  • DewieCox
    DewieCox Posts: 11,432
    youngster wrote:
    http://s951.photobucket.com/user/daddymagicworks/media/image_zps085611ad.jpg.html?sort=3&o=0

    Oh dear lord!!! That poor poor vinyl. :o
  • mfc2006
    mfc2006 HTOWN Posts: 37,491
    edited October 2013
    really hoped they pressed extras for situations like this.

    EDIT: just saw your pics. HOLY SHIT!!! :shock: :shock: :shock:
    Post edited by mfc2006 on
    I LOVE MUSIC.
    www.cluthelee.com
    www.cluthe.com
  • Dr. Delight
    Dr. Delight Posts: 11,210
    That sucks. Who did the shipping?
    And so you see, I have come to doubt
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    I stand alone without beliefs
    The only truth I know is you.
  • Parksy
    Parksy Posts: 1,852
    Not to lighten this negative thread.. but when I looked again at your pics...

    it reminded me of Ace Ventura when he delivered that package at the start of the film.
    Toronto 2000
    Buffalo, Phoenix, Toronto 2003
    Boston I&II 2004
    Kitchener, Hamilton, London, Montreal, Ottawa, Toronto 2005
    Toronto I&II, Las Vegas 2006
    Chicago Lollapalooza 2007
    Toronto, Seattle I&II, Vancouver, Philly I,II,III,IV 2009
    Cleveland, Buffalo 2010
    Toronto I&II 2011
    Buffalo 2013
    Toronto I&II 2016
    10C: 220xxx
  • RobbyD462
    RobbyD462 Victoria BC Posts: 4,812
    youngster wrote:
    http://s951.photobucket.com/user/daddymagicworks/media/image_zps085611ad.jpg.html?sort=3&o=0


    OMG! That is horrible!
    My condolences.... :(
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    -Seattle,Wash-Key Arena-9/22/9 -Pemberton,B.C-7/17/16
    -Vancouver,B.C-GM Place -9/25/9 -Seattle,Wash-Safeco Field-8/8/18
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    -Misoula,MT-Adams Field House-9/30/12 -Vancouver,BC-Rogers Arena-5/4/24

  • jervin007
    jervin007 Posts: 3,182
    Holy shit! That is terrible. Hope they make it right.

    The packaging was solid, but that's unacceptable treatment. They should change shipping options for sure to ensure more care and include signing for the package while they're at it.
    PJ:
    2003 Mansfield: July 2
    2004 Boston: Sept 28 & 29
    2005 Montreal: Sept 15
    2006 Boston: May 24 & 25
    2008 Hartford: June 27, Mansfield: June 28,
    2010 Boston: May 17
    2013 Worcester: Oct 15, Hartford: Oct 25,
    2016 Hampton: April 18, Raleigh: April 20 (cancelled), Columbia: April 21. Quebec: May 5. Boston (Fenway): August 7

    EV Solo: Boston 8/2/08, Boston 6/16/11
  • BLACK35
    BLACK35 Hanover, Ontario Posts: 22,975
    Wow that is one of the worst things I've seen, how the hell does it get damaged that bad.
    10C you need to get him a new one
    2005 - London
    2009 - Toronto
    2010 - Buffalo
    2011 - Toronto 1&2
    2013 - London, Pittsburgh, Buffalo
    2014 - Cincinnati, St. Louis, Detroit
    2016 - Ft. Lauderdale, Miami, Ottawa, Toronto 1
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  • perfectlefts14
    perfectlefts14 Posts: 2,078
    That really sucks. :o
    I would have to imagine they have a few boxes of extras at the warehouse, that they will later sell at an inflated price, like they did with the Benny's at the poster convention.
    Good Luck
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    'This boats not safe
    And we're drowning.'
  • jervin007
    jervin007 Posts: 3,182
    DewieCox wrote:
    I don't know how similar their pressing process was to something like the Thirdman Records Vault but they always allow extras for fuckups and then some. I don't think they'd just shut down the presses as soon as the correct number came down the line.

    My jack white lightning bolt vinyl came damaged. Emailed them, mailed it back, and they sent me a replacement

    I would be shocked if 10club didn't produce extras
    PJ:
    2003 Mansfield: July 2
    2004 Boston: Sept 28 & 29
    2005 Montreal: Sept 15
    2006 Boston: May 24 & 25
    2008 Hartford: June 27, Mansfield: June 28,
    2010 Boston: May 17
    2013 Worcester: Oct 15, Hartford: Oct 25,
    2016 Hampton: April 18, Raleigh: April 20 (cancelled), Columbia: April 21. Quebec: May 5. Boston (Fenway): August 7

    EV Solo: Boston 8/2/08, Boston 6/16/11
  • Parksy
    Parksy Posts: 1,852
    perfectlefts14 wrote:
    That really sucks. :o
    I would have to imagine they have a few boxes of extras at the warehouse, that they will later sell at an inflated price, like they did with the Benny's at the poster convention.
    Good Luck

    they sold bennys at a poster convention??? how much?
    Toronto 2000
    Buffalo, Phoenix, Toronto 2003
    Boston I&II 2004
    Kitchener, Hamilton, London, Montreal, Ottawa, Toronto 2005
    Toronto I&II, Las Vegas 2006
    Chicago Lollapalooza 2007
    Toronto, Seattle I&II, Vancouver, Philly I,II,III,IV 2009
    Cleveland, Buffalo 2010
    Toronto I&II 2011
    Buffalo 2013
    Toronto I&II 2016
    10C: 220xxx
  • youngster
    youngster Boston Posts: 6,576
    Yeah. It's disheartening to say the least. It was packaged very well. It had to have been run over by a truck or something. None of this is 10c's fault. But holding out hope that they might have had a few extra pressed for unforseen circumstances such as this. You can bet the Post Office is gonna get a written complaint about this. Not that anythings going to happen but I feel its my only recourse. After waiting over 4 months for this so I could enjoy it, it's kind of a letdown.
    He who forgets will be destined to remember.

    9/29/04 Boston, 6/28/08 Mansfield, 8/23/09 Chicago, 5/15/10 Hartford
    5/17/10 Boston, 10/15/13 Worcester, 10/16/13 Worcester, 10/25/13 Hartford
    8/5/16 Fenway, 8/7/16 Fenway
    EV Solo: 6/16/11 Boston, 6/18/11 Hartford,
  • Tbow
    Tbow Posts: 57
    yaaaaa that beats what came to my door!!! HAHAHA :D goodluck mine came with bubble's on cover and peeling everywhere!!!! :nono:

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