another ticketmaster bait & switch

2-feign-reluctance · April 2022

Thanks for the tips all, I've taken screen shots of my tickets too.

CantKeepmedown · April 2022

I screen shotted mine as well a week or so ago when these issues started popping up.

TM would probably just say it's a fake picture and do what they want anyways.

washed in black · April 2022

JeBurkhardt said:

show previous quotes

washed in black said:

I have documented all of my seat assignments with screenshots and regularly go in to ensure nothing has changed. Cannot believe that this is happening.

I will be doing this today. I might add them to my Apple wallet too. They all have an option to do it. My shows aren't until September, but I haven't seen anything that says that there is a limit to how long they can be in the wallet.

I do think that I've read that someone added tix to their apple wallet, but the seats were changed and that was reflected in their wallet.

I would also suggest saving any TM emails that have a receipt showing the seat assignments - this is obviously not possible for 10c tix, since we didn't get assignments until days/ weeks later, and had to click to claim and view seat assignments. But, it's a good idea to hold on to anything showing price paid, type of ticket etc.

How sad that we have to go to these extremes, and even worse, if TM changes our seats, it's doubtful that we really have any recourse.

All of my shows are in Sept as well.

Vedd Hedd · April 2022

God, I hate ticketmaster.

PB11041 · April 2022

If you have emails of your ticket request, ticket confirmation and charges to the account with which they are associated, why would anyone need to "screen-shot their tickets".

The complaints around this all feel a little fishy.

JimmyV · April 2022

PB11041 said:

If you have emails of your ticket request, ticket confirmation and charges to the account with which they are associated, why would anyone need to "screen-shot their tickets".

The complaints around this all feel a little fishy.

No one has an email with their 10c seat assignment. There are emails that you entered, emails that you won, and emails to claim your tickets. Nowhere in an email does it say what seats you won or where.

2-feign-reluctance · April 2022

WTF is going on here people?

PB11041 · April 2022

JimmyV said:

show previous quotes

PB11041 said:

If you have emails of your ticket request, ticket confirmation and charges to the account with which they are associated, why would anyone need to "screen-shot their tickets".

The complaints around this all feel a little fishy.

No one has an email with their 10c seat assignment. There are emails that you entered, emails that you won, and emails to claim your tickets. Nowhere in an email does it say what seats you won or where.

You are missing my point. If you have all the confirmations including CHARGES to your credit card or bank account, why would a screen shot matter? To prove some elsuive claim that your seats got moved?

All this chatter that tickets were pulled from accounts or moved seems highly suspect shortly after a lot of people realized that they did not actually enter the 10C drawing and only signed up for Verfified Fan presale.

If this really was happening to people why waste a single second of time trying to adjudicate it on a fan forum?

Seems pretty alarming and highly dubious.

Douglas12373 · April 2022

washed in black said:

show previous quotes

JeBurkhardt said:

washed in black said:

I have documented all of my seat assignments with screenshots and regularly go in to ensure nothing has changed. Cannot believe that this is happening.

I will be doing this today. I might add them to my Apple wallet too. They all have an option to do it. My shows aren't until September, but I haven't seen anything that says that there is a limit to how long they can be in the wallet.

I do think that I've read that someone added tix to their apple wallet, but the seats were changed and that was reflected in their wallet.

Yes, I don't have this experience with PJ tix, but I have had tix in my Apple Wallet for shows that were rescheduled and the tix in my wallet were updated with the new dates. They can still manipulate tix that are in your Apple wallet

JimmyV · April 2022

PB11041 said:

show previous quotes

JimmyV said:

PB11041 said:

If you have emails of your ticket request, ticket confirmation and charges to the account with which they are associated, why would anyone need to "screen-shot their tickets".

The complaints around this all feel a little fishy.

No one has an email with their 10c seat assignment. There are emails that you entered, emails that you won, and emails to claim your tickets. Nowhere in an email does it say what seats you won or where.

You are missing my point. If you have all the confirmations including CHARGES to your credit card or bank account, why would a screen shot matter? To prove some elsuive claim that your seats got moved?

All this chatter that tickets were pulled from accounts or moved seems highly suspect shortly after a lot of people realized that they did not actually enter the 10C drawing and only signed up for Verfified Fan presale.

If this really was happening to people why waste a single second of time trying to adjudicate it on a fan forum?

Seems pretty alarming and highly dubious.

I can't speak to what did or did not happen because it thankfully hasn't happened to me. But, to answer your questions, a screenshot is the only proof someone would have that their GA tickets suddenly became Reserved seating. And it sounds like people are adjudicating it here because TM was unhelpful and 10c has been silent.

Red Mosqito · April 2022

CantKeepmedown said:

show previous quotes

JimmyV said:

You are taking this better than I would.

No shit. I would be flipping out if this happened. Especially with those shitbags at TM telling me I'm out of luck.

What is the deal with "claiming" tix? I got MSG tix in the original 2020 lottery and check on them pretty regularly. I've never seen any claim buttons. Only that they are valid and still show up under my account.

Once you were provided with your seat locations, you should’ve received an email (or by just going into your TM app) that had a link to claim your tickets to add to your wallet.

nalyd61 · April 2022

PB11041 said:

show previous quotes

JimmyV said:

PB11041 said:

If you have emails of your ticket request, ticket confirmation and charges to the account with which they are associated, why would anyone need to "screen-shot their tickets".

The complaints around this all feel a little fishy.

No one has an email with their 10c seat assignment. There are emails that you entered, emails that you won, and emails to claim your tickets. Nowhere in an email does it say what seats you won or where.

You are missing my point. If you have all the confirmations including CHARGES to your credit card or bank account, why would a screen shot matter? To prove some elsuive claim that your seats got moved?

All this chatter that tickets were pulled from accounts or moved seems highly suspect shortly after a lot of people realized that they did not actually enter the 10C drawing and only signed up for Verfified Fan presale.

If this really was happening to people why waste a single second of time trying to adjudicate it on a fan forum?

Seems pretty alarming and highly dubious.

Hey Dude- hard not to take offense to your accusations of lying but whatever. Have a little faith in a fellow fan.
not that I need to prove anything to you but I can assure you this is 100% fact I have all the documentation and have shared it with TM.
They do not care.
I'm sharing my experience to try and help our community be aware of something that is happening to multiple fans.
peace

GlowGirl · April 2022

washed in black said:

show previous quotes

JeBurkhardt said:

washed in black said:

I have documented all of my seat assignments with screenshots and regularly go in to ensure nothing has changed. Cannot believe that this is happening.

I will be doing this today. I might add them to my Apple wallet too. They all have an option to do it. My shows aren't until September, but I haven't seen anything that says that there is a limit to how long they can be in the wallet.

I do think that I've read that someone added tix to their apple wallet, but the seats were changed and that was reflected in their wallet.

I would also suggest saving any TM emails that have a receipt showing the seat assignments - this is obviously not possible for 10c tix, since we didn't get assignments until days/ weeks later, and had to click to claim and view seat assignments. But, it's a good idea to hold on to anything showing price paid, type of ticket etc.

How sad that we have to go to these extremes, and even worse, if TM changes our seats, it's doubtful that we really have any recourse.

All of my shows are in Sept as well.

You can keep them in the wallet for as long as you want. But it is true that if the tickets change in your account, the change will show up in the wallet. When the Foo Fighters canceled, the tickets in my wallet immediately turned gray and said "cancelled" without my doing anything. So, I don't think simply putting it in the wallet will protect it from any unexpected changes to the tickets to the account. They will change in the wallet as well.

For the email I got for my Hamilton ticket bought through VF, it gives me the seat location on the confirmation email. I am saving that one for sure. The ones I got through the lottery don't have the seats, but it does have the order number, and the price paid - so those are saved as well. I can't believe we still have to stress AFTER we got our tickets.

Vedd Hedd · April 2022

GlowGirl said:

show previous quotes

washed in black said:

JeBurkhardt said:

washed in black said:

I have documented all of my seat assignments with screenshots and regularly go in to ensure nothing has changed. Cannot believe that this is happening.

I will be doing this today. I might add them to my Apple wallet too. They all have an option to do it. My shows aren't until September, but I haven't seen anything that says that there is a limit to how long they can be in the wallet.

I do think that I've read that someone added tix to their apple wallet, but the seats were changed and that was reflected in their wallet.

I would also suggest saving any TM emails that have a receipt showing the seat assignments - this is obviously not possible for 10c tix, since we didn't get assignments until days/ weeks later, and had to click to claim and view seat assignments. But, it's a good idea to hold on to anything showing price paid, type of ticket etc.

How sad that we have to go to these extremes, and even worse, if TM changes our seats, it's doubtful that we really have any recourse.

All of my shows are in Sept as well.

You can keep them in the wallet for as long as you want. But it is true that if the tickets change in your account, the change will show up in the wallet. When the Foo Fighters canceled the tickets in my wallet immediately turned gray and said "cancelled" without my doing anything. So, I don't think simply putting it in the wallet will protect it from any unexpected changes to the tickets to the account. They will change in the wallet as well.

Correct, the original bar code (or qc code) will be rendered dead.

pjhawks · April 2022

GlowGirl said:

show previous quotes

washed in black said:

JeBurkhardt said:

washed in black said:

I have documented all of my seat assignments with screenshots and regularly go in to ensure nothing has changed. Cannot believe that this is happening.

I will be doing this today. I might add them to my Apple wallet too. They all have an option to do it. My shows aren't until September, but I haven't seen anything that says that there is a limit to how long they can be in the wallet.

I do think that I've read that someone added tix to their apple wallet, but the seats were changed and that was reflected in their wallet.

I would also suggest saving any TM emails that have a receipt showing the seat assignments - this is obviously not possible for 10c tix, since we didn't get assignments until days/ weeks later, and had to click to claim and view seat assignments. But, it's a good idea to hold on to anything showing price paid, type of ticket etc.

How sad that we have to go to these extremes, and even worse, if TM changes our seats, it's doubtful that we really have any recourse.

All of my shows are in Sept as well.

You can keep them in the wallet for as long as you want. But it is true that if the tickets change in your account, the change will show up in the wallet. When the Foo Fighters canceled, the tickets in my wallet immediately turned gray and said "cancelled" without my doing anything. So, I don't think simply putting it in the wallet will protect it from any unexpected changes to the tickets to the account. They will change in the wallet as well.

For the email I got for my Hamilton ticket bought through VF, it gives me the seat location on the confirmation email. I am saving that one for sure. The ones I got through the lottery don't have the seats, but it does have the order number, and the price paid - so those are saved as well. I can't believe we still have to stress AFTER we got our tickets.

My Nashville tickets still have TBA for date in Wallet but show date in Ticketmaster APP. App also has a link to view in Wallet and takes me to tickets in wallet with the TBA data still there. And because of threads like this I check my app like every day now for my Camden and Nashville tickets

mpedone · April 2022

pjhawks said:

show previous quotes

GlowGirl said:

washed in black said:

JeBurkhardt said:

washed in black said:

I have documented all of my seat assignments with screenshots and regularly go in to ensure nothing has changed. Cannot believe that this is happening.

I will be doing this today. I might add them to my Apple wallet too. They all have an option to do it. My shows aren't until September, but I haven't seen anything that says that there is a limit to how long they can be in the wallet.

I do think that I've read that someone added tix to their apple wallet, but the seats were changed and that was reflected in their wallet.

I would also suggest saving any TM emails that have a receipt showing the seat assignments - this is obviously not possible for 10c tix, since we didn't get assignments until days/ weeks later, and had to click to claim and view seat assignments. But, it's a good idea to hold on to anything showing price paid, type of ticket etc.

How sad that we have to go to these extremes, and even worse, if TM changes our seats, it's doubtful that we really have any recourse.

All of my shows are in Sept as well.

You can keep them in the wallet for as long as you want. But it is true that if the tickets change in your account, the change will show up in the wallet. When the Foo Fighters canceled, the tickets in my wallet immediately turned gray and said "cancelled" without my doing anything. So, I don't think simply putting it in the wallet will protect it from any unexpected changes to the tickets to the account. They will change in the wallet as well.

For the email I got for my Hamilton ticket bought through VF, it gives me the seat location on the confirmation email. I am saving that one for sure. The ones I got through the lottery don't have the seats, but it does have the order number, and the price paid - so those are saved as well. I can't believe we still have to stress AFTER we got our tickets.

My Nashville tickets still have TBA for date in Wallet but show date in Ticketmaster APP. App also has a link to view in Wallet and takes me to tickets in wallet with the TBA data still there. And because of threads like this I check my app like every day now for my Camden and Nashville tickets

I put my Nashville, Toronto, and St Louis tickets in my wallet (Google Pay) right after the reschedule announcement. I went back and checked on them a bit after scoring Hamilton in the lottery, and my Nashville tickets didn't have barcodes or seat info. I went into the App and the tickets were fine. Re-saved them to my wallet and deleted the "inactive" ones, and they've been fine since.

Loujoe · April 2022

Too confusing for me. F all this.

on2legs · April 2022

Loujoe said:

Too confusing for me. F all this.

Just give me some old fashioned paper tickets and I’ll try not to set them on fire with the lighter test. I’ll be good to go.

Get_Right · April 2022

Cropduster-80 said:

show previous quotes

JimmyV said:

Cropduster-80 said:

JBob87 said:

This shit is completely out of control, way too many instances like this popping up

It’ll never stop. Reason 1 is the arbitration clause companies increasingly use.

You can’t sue, you can’t create a class action. Hence you literally have no recourse and they have no incentive to be responsible. The arbitration company is employed by TM so you won’t win that either as they have an incentive to side with the people paying then

TM isn’t out of control. The use of arbitration is

Arbitration doesn't excuse what TM is doing here. If they are really taking people's tickets away or shifting them around to lesser seats after a purchase, then they are absolutely out of control.

The point is they hide behind arbitration. It protects them from being sued and being sued is literally the only thing that stops a company from doing shady things. If it costs them money then they stop

they are exploiting the rules to their advantage of an already rigged game. Get rid of arbitration clauses and stuff sorts itself out really quick

The arbitration clause is relatively new and at least one lawsuit has been filed. You can almost always sue. This current pricing scheme is completely out of hand.

I thought GA was all 10C. Does this mean TM was also selling GA?

drakeheuer14 · April 2022

on2legs said:

show previous quotes

Loujoe said:

Too confusing for me. F all this.

Just give me some old fashioned paper tickets and I’ll try not to set them on fire with the lighter test. I’ll be good to go.

No kidding at least your ticket couldn’t be revoked if you had a physical one. These stories are next level BS by ticketmaster. And the fact that putting them in your wallet won’t save you at least is nuts

another ticketmaster bait & switch

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