Spring Tour Panicky Questions

jstu39 · January 2020

MickeyMouse said:

This doesn't sound right...I emailed the 10c TM support to ask if I could use a Visa gift card or prepaid debit card and they replied back with this. Is this right?
Thank you for contacting Ten Club's Presale Support. I am happy to address your concerns.
Now in regards to your inquiry, your must use the card that was registered in your Ten Club's membership. If you use a gift card or a card not associated in your membership, the request will not be valid. I apologize for the inconvenience.
Please let us know if you have any additional questions or concerns. Have a great day!

This concerns me too. I have a different credit card on my Ten Club account than my Ticketmaster account. Which do I use?

I entered the lottery received the email but no $1 authorization. If I win the lottery and the credit card doesn't match one system or the other I will be frustrated. The credit card is good. That should be all that matters.

100 Pacer · January 2020

If I’m reading things correctly: if you saw the confirmation message on your screen and/or you received a confirmation email for your entry your CC was valid at the time you entered it. I fumbled the postal code initially and received an error message on the screen but after the correction received confirmation. The system it appears went ahead with a blind $1 authorization which will drop off and won’t be visible.

PJNB · January 2020

100 Pacer said:

If I’m reading things correctly: if you saw the confirmation message on your screen and/or you received a confirmation email for your entry your CC was valid at the time you entered it. I fumbled the postal code initially and received an error message on the screen but after the correction received confirmation. The system it appears went ahead with a blind $1 authorization which will drop off and won’t be visible.

Thats all I am seeing too and hope once they charge the card its good to go. In the past 10 club has reached out to us with a payment issue if we won tickets. I do not expect the same type of service from these guys so I want to make sure I have it all correct.

100 Pacer · January 2020

PJNB said:

100 Pacer said:

If I’m reading things correctly: if you saw the confirmation message on your screen and/or you received a confirmation email for your entry your CC was valid at the time you entered it. I fumbled the postal code initially and received an error message on the screen but after the correction received confirmation. The system it appears went ahead with a blind $1 authorization which will drop off and won’t be visible.

Thats all I am seeing too and hope once they charge the card its good to go. In the past 10 club has reached out to us with a payment issue if we won tickets. I do not expect the same type of service from these guys so I want to make sure I have it all correct.

Actually they stated if you’re selected but your CC is declined they’ll contact you.

euchrid · January 2020

RogueStoner said:

Hello,
Yahoo deleted ALL of my emails, including the one with my PJ code. I’m trying to take my 11 y.o. daughter to her first PJ show and would really like to be seated among other PJ fans and 10 club members. It really makes the experience so much better. I’ve emailed PJ and haven’t gotten a response yet. Lottery closes tonight and I’m worried. Any advice?

You ticket code is on your my ticket page so no need for the email:

https://pearljam.com/ten-club/tickets/my-tickets

djbrothers · January 2020

I'm not sure where my original post is in this thread, but I reached out to TM about the fact that my TM and 10C email addresses didn't match. They advised that they SHOULD match to ensure a smooth transaction.

I've since updated my 10C address, and reached out to tickets@pearljam.com to advise of the change. Hope this doesn't somehow screw me over...

IlliniGuy76 · January 2020

djbrothers said:

I'm not sure where my original post is in this thread, but I reached out to TM about the fact that my TM and 10C email addresses didn't match. They advised that they SHOULD match to ensure a smooth transaction.

I've since updated my 10C address, and reached out to tickets@pearljam.com to advise of the change. Hope this doesn't somehow screw me over...

My 10C and TM email addresses don't match - I'm 100% certain that the folks answering these calls at TM literally have no clue as to the "correct" answer as are simply telling you that. Same thing with the comment above that your 10C credit card & TM credit card should match - there's literally zero logical reason why that would have to be the case.

NEweather · January 2020

euchrid said:

RogueStoner said:

Hello,
Yahoo deleted ALL of my emails, including the one with my PJ code. I’m trying to take my 11 y.o. daughter to her first PJ show and would really like to be seated among other PJ fans and 10 club members. It really makes the experience so much better. I’ve emailed PJ and haven’t gotten a response yet. Lottery closes tonight and I’m worried. Any advice?

You ticket code is on your my ticket page so no need for the email:

https://pearljam.com/ten-club/tickets/my-tickets

and I feel need to ask again how come it says on that "my tickets" pg that I havent entered for any draw , when i did the first day? Will it or is it supposed to?

PJNB · January 2020

100 Pacer said:

PJNB said:

100 Pacer said:

If I’m reading things correctly: if you saw the confirmation message on your screen and/or you received a confirmation email for your entry your CC was valid at the time you entered it. I fumbled the postal code initially and received an error message on the screen but after the correction received confirmation. The system it appears went ahead with a blind $1 authorization which will drop off and won’t be visible.

Thats all I am seeing too and hope once they charge the card its good to go. In the past 10 club has reached out to us with a payment issue if we won tickets. I do not expect the same type of service from these guys so I want to make sure I have it all correct.

Actually they stated if you’re selected but your CC is declined they’ll contact you.

Nice!

Lostpawn · January 2020

IlliniGuy76 said:

djbrothers said:

I'm not sure where my original post is in this thread, but I reached out to TM about the fact that my TM and 10C email addresses didn't match. They advised that they SHOULD match to ensure a smooth transaction.

I've since updated my 10C address, and reached out to tickets@pearljam.com to advise of the change. Hope this doesn't somehow screw me over...

My 10C and TM email addresses don't match - I'm 100% certain that the folks answering these calls at TM literally have no clue as to the "correct" answer as are simply telling you that. Same thing with the comment above that your 10C credit card & TM credit card should match - there's literally zero logical reason why that would have to be the case.

Agree. Your 10 club presale number, and your name, should be good enough for their matching.

djbrothers · January 2020

IlliniGuy76 said:

djbrothers said:

I'm not sure where my original post is in this thread, but I reached out to TM about the fact that my TM and 10C email addresses didn't match. They advised that they SHOULD match to ensure a smooth transaction.

I've since updated my 10C address, and reached out to tickets@pearljam.com to advise of the change. Hope this doesn't somehow screw me over...

My 10C and TM email addresses don't match - I'm 100% certain that the folks answering these calls at TM literally have no clue as to the "correct" answer as are simply telling you that. Same thing with the comment above that your 10C credit card & TM credit card should match - there's literally zero logical reason why that would have to be the case.

That's kinda my thought as well. That said, my 10C email was a very old one, so it was due for an update anyway. But... now it won't match my original 10C email address from when I received the pre-sale code.

Ah, technology. Wonderful when it works...

weekapaug19 · January 2020

Can’t read through whole board for an answer. Does anybody know if you can change your order to add a show if it’s already been submitted?

euchrid · January 2020

NEweather said:

euchrid said:

RogueStoner said:

Hello,
Yahoo deleted ALL of my emails, including the one with my PJ code. I’m trying to take my 11 y.o. daughter to her first PJ show and would really like to be seated among other PJ fans and 10 club members. It really makes the experience so much better. I’ve emailed PJ and haven’t gotten a response yet. Lottery closes tonight and I’m worried. Any advice?

You ticket code is on your my ticket page so no need for the email:

https://pearljam.com/ten-club/tickets/my-tickets

and I feel need to ask again how come it says on that "my tickets" pg that I havent entered for any draw , when i did the first day? Will it or is it supposed to?

Does your ten club email match the email on your TicketMaster account? Perhaps as @djbrothers mentioned that might be the issue?

NEweather · January 2020

euchrid said:

NEweather said:

euchrid said:

RogueStoner said:

Hello,
Yahoo deleted ALL of my emails, including the one with my PJ code. I’m trying to take my 11 y.o. daughter to her first PJ show and would really like to be seated among other PJ fans and 10 club members. It really makes the experience so much better. I’ve emailed PJ and haven’t gotten a response yet. Lottery closes tonight and I’m worried. Any advice?

You ticket code is on your my ticket page so no need for the email:

https://pearljam.com/ten-club/tickets/my-tickets

and I feel need to ask again how come it says on that "my tickets" pg that I havent entered for any draw , when i did the first day? Will it or is it supposed to?

Does your ten club email match the email on your TicketMaster account? Perhaps as @djbrothers mentioned that might be the issue?

my email, name and pay method match both places. The Ticketstoday person I spoke w/by phone said they had my bids, and matched the receipt# my bid generated after person verified I was the person of the account-but this was all on the first day-Thankyou for response.

jets521 · January 2020

weekapaug19 said:

Can’t read through whole board for an answer. Does anybody know if you can change your order to add a show if it’s already been submitted?

Yes - just go submit a new request, including all of your shows you want.

The system only accepts your most recent entry

weekapaug19 · January 2020

jets521 said:

weekapaug19 said:

Can’t read through whole board for an answer. Does anybody know if you can change your order to add a show if it’s already been submitted?

Yes - just go submit a new request, including all of your shows you want.
The system only accepts your most recent entry

Thank you

Eugene · January 2020

MickeyMouse said:

This doesn't sound right...I emailed the 10c TM support to ask if I could use a Visa gift card or prepaid debit card and they replied back with this. Is this right?
Thank you for contacting Ten Club's Presale Support. I am happy to address your concerns.
Now in regards to your inquiry, your must use the card that was registered in your Ten Club's membership. If you use a gift card or a card not associated in your membership, the request will not be valid. I apologize for the inconvenience.
Please let us know if you have any additional questions or concerns. Have a great day!

This is saying you can’t use someone else’s card but here it says you can. I’m panicking now because I used my girlfriends card

djbrothers · January 2020

euchrid said:

NEweather said:

euchrid said:

RogueStoner said:

Hello,
Yahoo deleted ALL of my emails, including the one with my PJ code. I’m trying to take my 11 y.o. daughter to her first PJ show and would really like to be seated among other PJ fans and 10 club members. It really makes the experience so much better. I’ve emailed PJ and haven’t gotten a response yet. Lottery closes tonight and I’m worried. Any advice?

You ticket code is on your my ticket page so no need for the email:

https://pearljam.com/ten-club/tickets/my-tickets

and I feel need to ask again how come it says on that "my tickets" pg that I havent entered for any draw , when i did the first day? Will it or is it supposed to?

Does your ten club email match the email on your TicketMaster account? Perhaps as @djbrothers mentioned that might be the issue?

My Tickets won't update - it just shows your presale code. All ticket choices are done through TM, and then an email is sent confirming the choices.

I never had any issues - got my code, did my picks, etc. But contacted TM and they had me worried, so I changed my 10C email just to be safe.

New email is showing up on my My Tickets page, alongside my presale code, so I think all is well now.

Man, talk about stressful.

MickeyMouse · January 2020

Eugene said:

MickeyMouse said:

This doesn't sound right...I emailed the 10c TM support to ask if I could use a Visa gift card or prepaid debit card and they replied back with this. Is this right?
Thank you for contacting Ten Club's Presale Support. I am happy to address your concerns.
Now in regards to your inquiry, your must use the card that was registered in your Ten Club's membership. If you use a gift card or a card not associated in your membership, the request will not be valid. I apologize for the inconvenience.
Please let us know if you have any additional questions or concerns. Have a great day!

This is saying you can’t use someone else’s card but here it says you can. I’m panicking now because I used my girlfriends card

Yea I’m pretty sure the person who emailed me and said that had no idea what they were talking about. I wouldn’t worry. It’s frustrating though that we are getting misinformation on easy questions.

oo712 · January 2020

Ok can someone give me advice to what they would do in my situation. Going to both LA shows and the second Oakland show. Both LA shows its just me and one other person. Oakland show there is 4 of us. I want to be in the pit. My ten club number is pretty high because I just joined last year. So I'm thinking put in first LA show as my number 1 best available. Oakland show GA only as my number 2 and then the second LA show as my 3rd choice. Anyone have any suggestions?

Spring Tour Panicky Questions

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