Spring Tour Panicky Questions

NEweather

djbrothers said:

euchrid said:

NEweather said:

euchrid said:

RogueStoner said:

Hello,

Yahoo deleted ALL of my emails, including the one with my PJ code. I’m trying to take my 11 y.o. daughter to her first PJ show and would really like to be seated among other PJ fans and 10 club members. It really makes the experience so much better. I’ve emailed PJ and haven’t gotten a response yet. Lottery closes tonight and I’m worried. Any advice? 

You ticket code is on your my ticket page so no need for the email:

https://pearljam.com/ten-club/tickets/my-tickets

and I feel need to ask again how come it says on that "my tickets" pg that I havent entered for any draw , when i did the first day? Will it or is it supposed to? 

Does your ten club email match the email on your TicketMaster account? Perhaps as @djbrothers mentioned that might be the issue? 

My Tickets won't update - it just shows your presale code. All ticket choices are done through TM, and then an email is sent confirming the choices.

I never had any issues - got my code, did my picks, etc. But contacted TM and they had me worried, so I changed my 10C email just to be safe.

New email is showing up on my My Tickets page, alongside my presale code, so I think all is well now.

Man, talk about stressful.

I read ya about the "stressful"- I'm kinda tired frm other sleep disturbance stuff-so when I see under "My Tickets"  below the other stuff it says I haven't entered for any - it's because it. That page hasnt reloaded?  I'm also not that IT savvy-or confident - Sorry folks-not tryin' to be worried-walrus: the Best of blessings and luck to you all-and thanks for the care and support!

RogueStoner

JimmyV said:

RogueStoner said:

Hello,

Yahoo deleted ALL of my emails, including the one with my PJ code. I’m trying to take my 11 y.o. daughter to her first PJ show and would really like to be seated among other PJ fans and 10 club members. It really makes the experience so much better. I’ve emailed PJ and haven’t gotten a response yet. Lottery closes tonight and I’m worried. Any advice? 

Log into PearlJam.com and go to the My Tickets section. My code is visible there. Yours should be too. 

Thank you so much!!! It worked! 

brucejam28

Wait--- So i need to use the same credit card that I use for 10C billing?

djbrothers

NEweather said:

djbrothers said:

euchrid said:

NEweather said:

euchrid said:

RogueStoner said:

Hello,

Yahoo deleted ALL of my emails, including the one with my PJ code. I’m trying to take my 11 y.o. daughter to her first PJ show and would really like to be seated among other PJ fans and 10 club members. It really makes the experience so much better. I’ve emailed PJ and haven’t gotten a response yet. Lottery closes tonight and I’m worried. Any advice? 

You ticket code is on your my ticket page so no need for the email:

https://pearljam.com/ten-club/tickets/my-tickets

and I feel need to ask again how come it says on that "my tickets" pg that I havent entered for any draw , when i did the first day? Will it or is it supposed to? 

Does your ten club email match the email on your TicketMaster account? Perhaps as @djbrothers mentioned that might be the issue? 

My Tickets won't update - it just shows your presale code. All ticket choices are done through TM, and then an email is sent confirming the choices.

I never had any issues - got my code, did my picks, etc. But contacted TM and they had me worried, so I changed my 10C email just to be safe.

New email is showing up on my My Tickets page, alongside my presale code, so I think all is well now.

Man, talk about stressful.

I read ya about the "stressful"- I'm kinda tired frm other sleep disturbance stuff-so when I see under "My Tickets"  below the other stuff it says I haven't entered for any - it's because it. That page hasnt reloaded?  I'm also not that IT savvy-or confident - Sorry folks-not tryin' to be worried-walrus: the Best of blessings and luck to you all-and thanks for the care and support!

This pre-sale isn't run by 10C, it's run by Ticketmaster. So your choice of tickets won't appear there - you'll get an email from TicketsToday (or something along those lines) once you've successfully entered.

Not sure what it'll look like once names are drawn - guess we'll find out in the coming days!

Eugene

brucejam28 said:

Wait--- So i need to use the same credit card that I use for 10C billing?

According to Pearl Jam no. I didn’t for home shows so I don’t see why it would change now especially when it still says it in the rules

MickeyMouse

Eugene said:

brucejam28 said:

Wait--- So i need to use the same credit card that I use for 10C billing?

According to Pearl Jam no. I didn’t for home shows so I don’t see why it would change now especially when it still says it in the rules

When I was told they needed to match by the 10c TM support email address, I replied asking them to confirm. They are sticking to their claim. I don’t buy it. 

Thank you for getting back with us. We are happy to address your concerns. If you are able to update the card on your membership account then that will work. We cannot guarantee a gift card can be entered for your membership account. The card used to submit your request must match the card on your membership account. 

 

Please feel free to contact us with any questions. 
Have a nice day.

chain

MickeyMouse said:

Eugene said:

MickeyMouse said:

This doesn't sound right...I emailed the 10c TM support to ask if I could use a Visa gift card or prepaid debit card and they replied back with this.  Is this right?

Thank you for contacting Ten Club's Presale Support. I am happy to address your concerns.

Now in regards to your inquiry, your must use the card that was registered in your Ten Club's membership. If you use a gift card or a card not associated in your membership, the request will not be valid. I apologize for the inconvenience.

Please let us know if you have any additional questions or concerns. Have a great day!

This is saying you can’t use someone else’s card but here it says you can. I’m panicking now because I used my girlfriends card 

Yea I’m pretty sure the person who emailed me and said that had no idea what they were talking about. I wouldn’t worry. It’s frustrating though that we are getting misinformation on easy questions. 

Ten Club responded to me... my GF is buying my tickets for my birthday... so its her credit card...  "The Card used does not need to match the name on the account."

From Maggie H, Ten Club's Ticketmaster Presale Support

IlliniGuy76

MickeyMouse said:

Eugene said:

MickeyMouse said:

This doesn't sound right...I emailed the 10c TM support to ask if I could use a Visa gift card or prepaid debit card and they replied back with this.  Is this right?

Thank you for contacting Ten Club's Presale Support. I am happy to address your concerns.

Now in regards to your inquiry, your must use the card that was registered in your Ten Club's membership. If you use a gift card or a card not associated in your membership, the request will not be valid. I apologize for the inconvenience.

Please let us know if you have any additional questions or concerns. Have a great day!

This is saying you can’t use someone else’s card but here it says you can. I’m panicking now because I used my girlfriends card 

Yea I’m pretty sure the person who emailed me and said that had no idea what they were talking about. I wouldn’t worry. It’s frustrating though that we are getting misinformation on easy questions. 

Folks - as terrible as this is to say... we're calling people whose #1 objective is to get you off the phone & move onto the next caller.  Something as simple as this is hard to get a correct answer on.

You're fine - as long as you use a viable credit card.  Tickets will only be passed to the 10c member whose account purchased them.

MickeyMouse

chain said:

MickeyMouse said:

Eugene said:

MickeyMouse said:

This doesn't sound right...I emailed the 10c TM support to ask if I could use a Visa gift card or prepaid debit card and they replied back with this.  Is this right?

Thank you for contacting Ten Club's Presale Support. I am happy to address your concerns.

Now in regards to your inquiry, your must use the card that was registered in your Ten Club's membership. If you use a gift card or a card not associated in your membership, the request will not be valid. I apologize for the inconvenience.

Please let us know if you have any additional questions or concerns. Have a great day!

This is saying you can’t use someone else’s card but here it says you can. I’m panicking now because I used my girlfriends card 

Yea I’m pretty sure the person who emailed me and said that had no idea what they were talking about. I wouldn’t worry. It’s frustrating though that we are getting misinformation on easy questions. 

Ten Club responded to me... my GF is buying my tickets for my birthday... so its her credit card...  "The Card used does not need to match the name on the account."

From Maggie H, Ten Club's Ticketmaster Presale Support

Maggie and Krystal need to get their answers straight haha. It’s pathetic how much misinformation is given. 

mace1229

100 Pacer said:

PJNB said:

100 Pacer said:

If I’m reading things correctly: if you saw the confirmation message on your screen and/or you received a confirmation email for your entry your CC was valid at the time you entered it. I fumbled the postal code initially and received an error message on the screen but after the correction received confirmation. The system it appears went ahead with a blind $1 authorization which will drop off and won’t be visible.

Thats all I am seeing too and hope once they charge the card its good to go. In the past 10 club has reached out to us with a payment issue if we won tickets. I do not expect the same type of service from these guys so I want to make sure I have it all correct. 

Actually they stated if you’re selected but your CC is declined they’ll contact you.

I saw that too. But in the same section it also said if your payment doesn't go through they will move on to the next winner. SO I took that as in they'll contact you by saying "Sorry, you won but we couldn't process payment. No soup for you!"

100 Pacer

mace1229 said:

100 Pacer said:

PJNB said:

100 Pacer said:

If I’m reading things correctly: if you saw the confirmation message on your screen and/or you received a confirmation email for your entry your CC was valid at the time you entered it. I fumbled the postal code initially and received an error message on the screen but after the correction received confirmation. The system it appears went ahead with a blind $1 authorization which will drop off and won’t be visible.

Thats all I am seeing too and hope once they charge the card its good to go. In the past 10 club has reached out to us with a payment issue if we won tickets. I do not expect the same type of service from these guys so I want to make sure I have it all correct. 

Actually they stated if you’re selected but your CC is declined they’ll contact you.

I saw that too. But in the same section it also said if your payment doesn't go through they will move on to the next winner. SO I took that as in they'll contact you by saying "Sorry, you won but we couldn't process payment. No soup for you!"

mace1229 said:

100 Pacer said:

PJNB said:

100 Pacer said:

If I’m reading things correctly: if you saw the confirmation message on your screen and/or you received a confirmation email for your entry your CC was valid at the time you entered it. I fumbled the postal code initially and received an error message on the screen but after the correction received confirmation. The system it appears went ahead with a blind $1 authorization which will drop off and won’t be visible.

Thats all I am seeing too and hope once they charge the card its good to go. In the past 10 club has reached out to us with a payment issue if we won tickets. I do not expect the same type of service from these guys so I want to make sure I have it all correct. 

Actually they stated if you’re selected but your CC is declined they’ll contact you.

I saw that too. But in the same section it also said if your payment doesn't go through they will move on to the next winner. SO I took that as in they'll contact you by saying "Sorry, you won but we couldn't process payment. No soup for you!"

I feel like they’ll give you a small window of time to reach out and make payment. I think that’s why it’s spread out over 4 days.

Eugene

chain said:

MickeyMouse said:

Eugene said:

MickeyMouse said:

This doesn't sound right...I emailed the 10c TM support to ask if I could use a Visa gift card or prepaid debit card and they replied back with this.  Is this right?

Thank you for contacting Ten Club's Presale Support. I am happy to address your concerns.

Now in regards to your inquiry, your must use the card that was registered in your Ten Club's membership. If you use a gift card or a card not associated in your membership, the request will not be valid. I apologize for the inconvenience.

Please let us know if you have any additional questions or concerns. Have a great day!

This is saying you can’t use someone else’s card but here it says you can. I’m panicking now because I used my girlfriends card 

Yea I’m pretty sure the person who emailed me and said that had no idea what they were talking about. I wouldn’t worry. It’s frustrating though that we are getting misinformation on easy questions. 

Ten Club responded to me... my GF is buying my tickets for my birthday... so its her credit card...  "The Card used does not need to match the name on the account."

From Maggie H, Ten Club's Ticketmaster Presale Support

Thank you for that. Much better hearing it from actual ten club 

CJ260717

Here is a phone number for Ten Club/Tickets First support.  The person I spoke with was very helpful.

855 868-4782

pjl44

MickeyMouse said:

chain said:

MickeyMouse said:

Eugene said:

MickeyMouse said:

This doesn't sound right...I emailed the 10c TM support to ask if I could use a Visa gift card or prepaid debit card and they replied back with this.  Is this right?

Thank you for contacting Ten Club's Presale Support. I am happy to address your concerns.

Now in regards to your inquiry, your must use the card that was registered in your Ten Club's membership. If you use a gift card or a card not associated in your membership, the request will not be valid. I apologize for the inconvenience.

Please let us know if you have any additional questions or concerns. Have a great day!

This is saying you can’t use someone else’s card but here it says you can. I’m panicking now because I used my girlfriends card 

Yea I’m pretty sure the person who emailed me and said that had no idea what they were talking about. I wouldn’t worry. It’s frustrating though that we are getting misinformation on easy questions. 

Ten Club responded to me... my GF is buying my tickets for my birthday... so its her credit card...  "The Card used does not need to match the name on the account."

From Maggie H, Ten Club's Ticketmaster Presale Support

Maggie and Krystal need to get their answers straight haha. It’s pathetic how much misinformation is given. 

As someone who has worked with call centers, you will occasionally get info that is flat out wrong. Over enough phone calls you're just subject to human error, new employees, thick headed old employees, etc.

I once called a state office and the rep gave me info that was completely contrary to their website. Insisted he was right and refused to look at their site when I asked. It's a crazy world.

cutz

Leezestarr313 said:

CopperTom said:

Be sure your 10C name matches your Ticketmaster name.  Mine didn't.  Thomas v Tom.  I am going to redo my selections tonight.

Edit.

cutz said:

spags010 said:

amethgr8 said:

spags010 said:

@TA243471 For some reason under My Account my name is my profile name (spags010) rather than my real first & last name.  
@amethgr8 Was the email route helpful?  I actually did just get a response but all they told me was that I had to be an active member.  They didn't initiate steps to change my name.

Thank you both for responding

when did you join the ten club ?

[...]

Thanks Matt,

Thank you for reaching out. If you are eligible - You will want to sign up in the Ticketmaster account with the same name that was in the Pre-Sale announcement email we sent to you. You can edit this on the Ticketmaster site if you already signed up.

We will get your name updated on your 10c account after the presale. Please use the name on the card for billing.

[...]

So, i was able to change my name to where it matches with 10C & TM accounts when i sign in, but the first name is different for the CC. Will that matter?

Yeah, what happens if the names on 10C and TM are the same but the CC is on a different name? Does "Please use the name on the card for billing" just mean that you can use a CC that is on a different name but you have to use that name then for billing?

Hey stranger>LOL

I got that same response and i asked myself the same question. I was able to go into my TM account and match my first name  with my 10 C account when i login to both, but i have a different first name on my CC. I would only GUESS that it should be good to go, but i'm not sure. 

cutz

JimmyV said:

And...I just updated my TM name just in case. 

I did too.

 Let's HOPE the reason some don't get tickets because of a technically.

NEweather

  Thankyou again djbrothers and everyone!  

brianwilson

Anyone else being forced to reset their Ticketmaster pw?  I haven't received their email to do it.  How long does it take?  

brianwilson

brianwilson said:

Anyone else being forced to reset their Ticketmaster pw?  I haven't received their email to do it.  How long does it take?  

Actually I just received but it doesn't work. Paaaaanicky. Hahaha 

djbrothers

NEweather said:

  Thankyou again djbrothers and everyone!  

NEweather said:

  Thankyou again djbrothers and everyone!  

NEweather said:

  Thankyou again djbrothers and everyone!  

Well, for some reason my browser triple-quoted you. But you're welcome!

It's a bit of a confusing situation, what with it being a new system. I'm sure all will be fine, and we're making a mountain out of a molehill with our panicky questions (myself included).