Record Store Day Mystery Vinyl

I was pretty pissed off when I thought the glitches shut me out. I was then estatic when I caught the second wave. I really can see both sides of it. It was a crapshoot to begin with. The Ten Club could have been better prepared but at the same time it's just stuff. It is another reason they should just release this stuff again. They are not meeting the demand.

PJ_Soul said:

hrd2imgn said:

the biggest suck of it all is I did NOT go support my local store to try for this, now I and many others, end up with nothing but wasted time. I hope the TC does everyone right, I really do

What are you expecting from them?
We all knew how many pairs of records there would be and that demand would exceed supply and that it would be hard to get the order completed. People have been talking about it for days. What is it that 10C owes people for? I don't get it.
Don't you have a smartphone? You don't have to stay home to use the Internet anymore....

They don't owe anyone anything -- The problem lies in the fact that once people got this fake order confirmation they were UNABLE to keep trying to get one. Even when second lot went up for grabs people that had been trying for 40 minutes nonstop were essentially blocked from getting one because they were already logged as getting the limit. If you dont see that as wrong that's up to you - I personally think its bullshit and and some sort of apology/ good gesture should be done for these people - I know they cant create more records but they need to do something to show they fucked up and that they actually care.

I really dont see what 10c could have done differently. If we all agreed to go to walmart.com and try and order the same item at the same time guess what would happen. The same thing. I say go back to random drops in the store again.

So until we get shipping notice, we cant really know if our orders went through

doctorvik said:

PJ_Soul said:

hrd2imgn said:

the biggest suck of it all is I did NOT go support my local store to try for this, now I and many others, end up with nothing but wasted time. I hope the TC does everyone right, I really do

What are you expecting from them?
We all knew how many pairs of records there would be and that demand would exceed supply and that it would be hard to get the order completed. People have been talking about it for days. What is it that 10C owes people for? I don't get it.
Don't you have a smartphone? You don't have to stay home to use the Internet anymore....

They don't owe anyone anything -- The problem lies in the fact that once people got this fake order confirmation they were UNABLE to keep trying to get one. Even when second lot went up for grabs people that had been trying for 40 minutes nonstop were essentially blocked from getting one because they were already logged as getting the limit. If you dont see that as wrong that's up to you - I personally think its bullshit and and some sort of apology/ good gesture should be done for these people - I know they cant create more records but they need to do something to show they fucked up and that they actually care.

Didn't everyone suspect this would happen when they practically screamed that they could cancel orders for any reason? I know i wasn't the only one to mention more than once they might mean they'd take orders and then cancel them because of that specific note. They don't usually make that a major part of a sale announcement, so it was obvious that they knew orders would probably need to be cancelled IMO.

JB23237 said:

Yeah thats disappointing I thought I was good Because when I tried the 2nd again it said I couldn't purchase another copy. So i was sure it worked....

This is the worst part, by far for me. No communication doesn't help much, but they don't need to give us that since they practically gave the we can cancel any order whenever we want schpiel. If I didn't get it, I didn't get it though...it's just a dumb record lol

PJ_Soul said:

hrd2imgn said:

the biggest suck of it all is I did NOT go support my local store to try for this, now I and many others, end up with nothing but wasted time. I hope the TC does everyone right, I really do

What are you expecting from them?
We all knew how many pairs of records there would be and that demand would exceed supply and that it would be hard to get the order completed. People have been talking about it for days. What is it that 10C owes people for? I don't get it.
Don't you have a smartphone? You don't have to stay home to use the Internet anymore....

You're missing the point. I don't think anyone on here is irate over not getting what they wanted. People are frustrated because once again the 10 club promised a service (to provide a site that should be able to handle a simple online sale, not to guarantee you would get a limited product) and once again they failed at that task and they refuse to do or say anything to remedy their customers legitimate complaints. Defending them by patting them on the back and saying "good job guys, thanks for trying" (as many of these threads do) shouldn't be something that customers should have to do for a business that provides a paid service. The 10c isn't a grade school child working on a science project, they are a business who make money from their customers for providing them a service. When that service repeatedly fails year after year after year and nothing is ever done or said other than "oh well", then I would say that business is pretty piss poor, and the customers have a right to be upset. It's obviously a service we all want otherwise we would all cancel our memberships, but that is no excuse for the club to be so unresponsive to it's obvious problems. I'm not trying to compare buying records/tickets to surgery but would you say "nice try doc" to a doctor who botched a procedure? Would you say "thanks for trying guys" to an airline who sold you a ticket and then said "sorry we lost your order" when you arrived at the airport? You ask what 10c owes people, I'd say they owe them the service they say they will provide, not a consistent shrug of the shoulders every time their website crashes. I don't have a problem with not getting the vinyl (hell at this point I'm still not sure if I did or not). My problem is that I received a message saying "thanks for your order, you will receive a confirmation email" after apparently completing my order. When I tried to replace the order for fear that something like this could happen (gee, why would I think that), I was told that I couldn't order the item because I had already reached my limit of ordering said item. I assumed that meant I had completed a transaction. Since I was under the impression that I spent $60 with 10c, I passed on buying 2 other records at RSD. However, I still don't have a confirmation and several other people who had the same problem I had have been told by 10c "sorry, you are SOL". I'm aware mistakes happen and problems occur but that shit is stays quo around here and it never gets fixed. All that most everyone on hear is saying is that this is no way to run a business not "whaaaaaaaaa I want my vinyl".

Heisenberg said:

PJ_Soul said:

hrd2imgn said:

the biggest suck of it all is I did NOT go support my local store to try for this, now I and many others, end up with nothing but wasted time. I hope the TC does everyone right, I really do

What are you expecting from them?
We all knew how many pairs of records there would be and that demand would exceed supply and that it would be hard to get the order completed. People have been talking about it for days. What is it that 10C owes people for? I don't get it.
Don't you have a smartphone? You don't have to stay home to use the Internet anymore....

You're missing the point. I don't think anyone on here is irate over not getting what they wanted. People are frustrated because once again the 10 club promised a service (to provide a site that should be able to handle a simple online sale, not to guarantee you would get a limited product) and once again they failed at that task and they refuse to do or say anything to remedy their customers legitimate complaints. Defending them by patting them on the back and saying "good job guys, thanks for trying" (as many of these threads do) shouldn't be something that customers should have to do for a business that provides a paid service. The 10c isn't a grade school child working on a science project, they are a business who make money from their customers for providing them a service. When that service repeatedly fails year after year after year and nothing is ever done or said other than "oh well", then I would say that business is pretty piss poor, and the customers have a right to be upset. It's obviously a service we all want otherwise we would all cancel our memberships, but that is no excuse for the club to be so unresponsive to it's obvious problems. I'm not trying to compare buying records/tickets to surgery but would you say "nice try doc" to a doctor who botched a procedure? Would you say "thanks for trying guys" to an airline who sold you a ticket and then said "sorry we lost your order" when you arrived at the airport? You ask what 10c owes people, I'd say they owe them the service they say they will provide, not a consistent shrug of the shoulders every time their website crashes. I don't have a problem with not getting the vinyl (hell at this point I'm still not sure if I did or not). My problem is that I received a message saying "thanks for your order, you will receive a confirmation email" after apparently completing my order. When I tried to replace the order for fear that something like this could happen (gee, why would I think that), I was told that I couldn't order the item because I had already reached my limit of ordering said item. I assumed that meant I had completed a transaction. Since I was under the impression that I spent $60 with 10c, I passed on buying 2 other records at RSD. However, I still don't have a confirmation and several other people who had the same problem I had have been told by 10c "sorry, you are SOL". I'm aware mistakes happen and problems occur but that shit is stays quo around here and it never gets fixed. All that most everyone on hear is saying is that this is no way to run a business not "whaaaaaaaaa I want my vinyl".

What he said.

PJ Soul you are thinking too rationally. I have tried putting many times this was a system integration issue and there was nothing they could do other than spend many millions building a fully integrated site that just doesn't exist in the world right now (all POS systems are handled by just a couple of companies). You passed the inventory check, you passed the user check but your order timed out before it went into the order fulfillment system due to 500 going in when the system could only handle 100 at that exact moment. So the site thinks it worked as it shouldn't fail at that point except in doomsday scenarios like this. They could add a final check before it posts and probably should if they will do it this way but that will just slow it down even more in the end. This will never change here or anywhere else when you have this many people trying to order at the same time. Its an unfortunate consequence of the internet age and internet retailing. It would be the same thing if Walmart had 1000 of something but said we only have 10 registers and the sale ends in an hour. Lots of people would have it in their shopping carts but wouldn't be able to buy it when the time ran out. Those 10 registers can only move so fast. So yes you had it and feel like you should have been able to buy it but you were the unfortunate SOB that was an hour and 10 minutes back in the line. Everyone had a fair shake at it as it had nothing to do with your internet. It had to do with the bandwidth exceeding max capacity and your order had to wait in line just as you did at the store in my scenario.