Record Store Day Mystery Vinyl

PJ_ROCKS · April 2015

Warehouse it says now...whew... never sure untill that moment i saw warehouse, with all that went on this morning

BMF2004 · April 2015

Mine also says warehouse but I never received a confirmation email. Does that mean everything went through ok?

Heisenberg · April 2015

walkunafraid said:

doctorvik said:
anyone who got a cc charge but no order number - Shit outta luck - This sucks .

Shipping
Shipping (Tenclub)
Apr 18, 11:59 AM

Unfortunately your order did not go though.
10c
Wow, that's ridiculous.

I had the same thing happen. Haven't received an email yet but if this is the case, it's another example of the pathetic business practices consistently displayed by the 10c. I got the "thank you we've received your order , you will receive a confirmation email" page but no actual order number or email. Because I know how shoddy this club is, I logged back on and tried to place a 2nd order to see if it would go through. I was told I couldn't place the order because I had already ordered my limit of 1. I assumed that meant I was good to go. Hopefully I am, but it doesn't sound like it and if that is the case I'm gonna be pissed. Not because I didn't get what I want, but because these types of things have been an issue for years yet nothing is ever done. Imagine if this was a ticket sale and people reached pages telling them "thank you, you got tickets" and then a later email saying "whoops, sorry, we fucked up again. too bad for you". Not even an offer to do anything either, just a shrug of the shoulders. I know 10c is a relatively small staff. I know problems happen, but this isn't a problem anymore, it's the norm.

doctorvik · April 2015

Heisenberg said:

walkunafraid said:

doctorvik said:
anyone who got a cc charge but no order number - Shit outta luck - This sucks .

Shipping
Shipping (Tenclub)
Apr 18, 11:59 AM

Unfortunately your order did not go though.
10c
Wow, that's ridiculous.
I had the same thing happen. Haven't received an email yet but if this is the case, it's another example of the pathetic business practices consistently displayed by the 10c. I got the "thank you we've received your order , you will receive a confirmation email" page but no actual order number or email. Because I know how shoddy this club is, I logged back on and tried to place a 2nd order to see if it would go through. I was told I couldn't place the order because I had already ordered my limit of 1. I assumed that meant I was good to go. Hopefully I am, but it doesn't sound like it and if that is the case I'm gonna be pissed. Not because I didn't get what I want, but because these types of things have been an issue for years yet nothing is ever done. Imagine if this was a ticket sale and people reached pages telling them "thank you, you got tickets" and then a later email saying "whoops, sorry, we fucked up again. too bad for you". Not even an offer to do anything either, just a shrug of the shoulders. I know 10c is a relatively small staff. I know problems happen, but this isn't a problem anymore, it's the norm.

you aren't good - same boat here - confirmed from tc that order did not go through and that they were sorry for the "inconvenience" --

pjradio · April 2015

c'mon Red LB!!!

dayday · April 2015

my card was charged, but nothing is listed in my order history at the ten club website. no e-mail either. something went wrong.

this is what i see on my bank website:
Pending Misc. Debit POS DEBIT PEARL JAM.COM SEATTLE WA Link to more information in a new browser window. $60.99
too bad. would've been fun.

Heisenberg · April 2015

doctorvik said:

Heisenberg said:

walkunafraid said:

doctorvik said:
anyone who got a cc charge but no order number - Shit outta luck - This sucks .

Shipping
Shipping (Tenclub)
Apr 18, 11:59 AM

Unfortunately your order did not go though.
10c
Wow, that's ridiculous.
I had the same thing happen. Haven't received an email yet but if this is the case, it's another example of the pathetic business practices consistently displayed by the 10c. I got the "thank you we've received your order , you will receive a confirmation email" page but no actual order number or email. Because I know how shoddy this club is, I logged back on and tried to place a 2nd order to see if it would go through. I was told I couldn't place the order because I had already ordered my limit of 1. I assumed that meant I was good to go. Hopefully I am, but it doesn't sound like it and if that is the case I'm gonna be pissed. Not because I didn't get what I want, but because these types of things have been an issue for years yet nothing is ever done. Imagine if this was a ticket sale and people reached pages telling them "thank you, you got tickets" and then a later email saying "whoops, sorry, we fucked up again. too bad for you". Not even an offer to do anything either, just a shrug of the shoulders. I know 10c is a relatively small staff. I know problems happen, but this isn't a problem anymore, it's the norm.
you aren't good - same boat here - confirmed from tc that order did not go through and that they were sorry for the "inconvenience" --

Yeah I figured as much. After 20 years, I'm at the very least dropping to a digital membership this year, but I may drop out of the club altogether. It has nothing to do with not getting this or that item or not getting these tickets, but it has everything to do with the piss poor customer service of the 10c. Regardless of everyone's love for the band, that love is no excuse for this being the most poorly run business I've ever seen. The 10c has no problem taking everyone's money year after year, but they offer absolutely no customer service when they repeatedly drop the ball. You'll get plenty of excuses but never any solutions. There's never even been an offer of "hey...we are really sorry that yet again you had a poor customer experience. Here is $20 off your membership renewal next year or here if a free gift card for this or that, etc." Just "sorry of the inconvenience, send us more money next time sucka...that is if we can successfully take your order".

doctorvik · April 2015

^^^ this ^^^

Suziemay · April 2015

lexicondevil said:

shetellsherself said:
i think i got one! i got the order confirmation screen and i think there was a number there but i didnt screen shot it or write it down in my excitement duh!! my credit card has pending transaction but no confirmation email yet. that process was really frustrating even though i figured it would be tough. hope it goes through! ill be refreshing my email all day long
I am complete opposite. I got an email and nothing in my order history. I got through the whole process, just kept getting the white screen of death after process payment. This is a real mystery.

I'm probably the worst! All I have is a credit card charge. White screen of death, no email confirmation, not in order history. I'm fucked, aren't I? I'll just go drown my sorrows in my TMR Elvis Presley 10" (except I don't know how to play 78RPM on my player

(Don't worry, I'm not as miserable as I sound)

Heisenberg · April 2015

Suziemay said:

lexicondevil said:

shetellsherself said:
i think i got one! i got the order confirmation screen and i think there was a number there but i didnt screen shot it or write it down in my excitement duh!! my credit card has pending transaction but no confirmation email yet. that process was really frustrating even though i figured it would be tough. hope it goes through! ill be refreshing my email all day long
I am complete opposite. I got an email and nothing in my order history. I got through the whole process, just kept getting the white screen of death after process payment. This is a real mystery.
I'm probably the worst! All I have is a credit card charge. White screen of death, no email confirmation, not in order history. I'm fucked, aren't I? I'll just go drown my sorrows in my TMR Elvis Presley 10" (except I don't know how to play 78RPM on my player

(Don't worry, I'm not as miserable as I sound)

You need a turntable capable of playing a 78rpm record Suzie. Otherwise Elvis is gonna sound an octave low and a little slow.

MickeyMouse · April 2015

The sad thing is they have plenty of vinyl in their warehouse to fulfill all these "inconveniences"

Drdeal · April 2015

I got skunked today; but in honor of RSD I set up my newly purchased Turntable and spun my McCready Music for Film on black vinyl I purchased around Christmas on the secondary market. Record sounds good. I am 52 so grew up with records. It has been awhile. That 10" record sure is HEAVY.

JB23237 · April 2015

How can they charge your card and cancel you order...that doesn't sound right

Suziemay · April 2015

Heisenberg said:

Suziemay said:

lexicondevil said:

shetellsherself said:
i think i got one! i got the order confirmation screen and i think there was a number there but i didnt screen shot it or write it down in my excitement duh!! my credit card has pending transaction but no confirmation email yet. that process was really frustrating even though i figured it would be tough. hope it goes through! ill be refreshing my email all day long
I am complete opposite. I got an email and nothing in my order history. I got through the whole process, just kept getting the white screen of death after process payment. This is a real mystery.
I'm probably the worst! All I have is a credit card charge. White screen of death, no email confirmation, not in order history. I'm fucked, aren't I? I'll just go drown my sorrows in my TMR Elvis Presley 10" (except I don't know how to play 78RPM on my player

(Don't worry, I'm not as miserable as I sound)
You need a turntable capable of playing a 78rpm record Suzie. Otherwise Elvis is gonna sound an octave low and a little slow.

Lol. I think mine can, but I need to change the belt and maybe the tonearm? I guess I'll go distract myself by researching playing 78RPM records. Based on others' posts, it sounds like I'm SOL

hrd2imgn · April 2015

the biggest suck of it all is I did NOT go support my local store to try for this, now I and many others, end up with nothing but wasted time. I hope the TC does everyone right, I really do

Mercury · April 2015

So I wonder how long they'll have our money for now? Pretty much total BS.

PJ_Soul · April 2015

JB23237 said:
How can they charge your card and cancel you order...that doesn't sound right

It's not a charge. It's a pending charge. They can cancel any time they like though. If they cancelled after the charge went through, they could just do a refund.

Heisenberg · April 2015

hrd2imgn said:
the biggest suck of it all is I did NOT go support my local store to try for this, now I and many others, end up with nothing but wasted time. I hope the TC does everyone right, I really do

Don't count on it. It speaks to the customer service of the 10c that every other thread on the forum is people who had a shit experience today yet no post or statement from the club at all explaining anything. Just radio silence.

RoleModelsinBlood31 · April 2015

hrd2imgn said:
the biggest suck of it all is I did NOT go support my local store to try for this, now I and many others, end up with nothing but wasted time. I hope the TC does everyone right, I really do

Why would you skip a once a year event where you're guaranteed something at least by going instead to stay home and try for something you KNEW was a crapshoot and that you may get nothing at all for? Don't understand this decision.

PJ_Soul · April 2015

hrd2imgn said:
the biggest suck of it all is I did NOT go support my local store to try for this, now I and many others, end up with nothing but wasted time. I hope the TC does everyone right, I really do

What are you expecting from them?
We all knew how many pairs of records there would be and that demand would exceed supply and that it would be hard to get the order completed. People have been talking about it for days. What is it that 10C owes people for? I don't get it.
Don't you have a smartphone? You don't have to stay home to use the Internet anymore....

Record Store Day Mystery Vinyl

Comments

Categories