Record Store Day Mystery Vinyl

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Comments

  • Father Hubbard
    Father Hubbard Chicago Posts: 1,686
    walkunafraid said:

    Starting to get really worried. Successfully purchased at 7:30 PDT (10:30 EDT). Credit card charged, confirmation page shown, but with no order number. Still no email or anything in my purchase history. Tried purchasing again in the second batch, but received "THIS PRODUCT CANNOT BE PURCHASED BECAUSE YOU HAVE PURCHASED AN ASSOCIATED PRODUCT IN THE PAST" message.

    I've emailed 10Club with screen shot of my confirmation page (with no order number) and the "CANNOT BE PURCHASED" message I got when trying to buy during the second batch. Really hoping they uphold my order, seeing as how I got through long before a lot of others who are now getting confirmation emails, as well as seeing as how I couldn't purchase during the second wave because I was blocked for having already purchased in the first wave.

    Same here. Fingers crossed, keep us updated.
  • RKCNDY
    RKCNDY Posts: 31,013
    choop said:

    AndySlash said:

    Leezestarr313 said:

    So what happens if somebody saw the confirmation number, but it does not show up in the order history and there was no email, but the card was charged?

    card being charged is the biggest indicator the sale went through. i'd feel pretty confident if that is the case.
    i don't know. no order history seems more telling than a pending charge. they don't charge right away, they put a hold on it, and then process a few days later. without anything in the history, 10C doesn't have a way to process that hold into a charge, and probably has no record of the transaction on their end.

    i'm just wishing santos would give a word. we can't even email them and ask because there's no order number for them to reference.
    But how would they know to place a holding charge unless an order was placed? They are probably going through the orders to see what got held up, maybe orders that didn't get a confirmation number got held up and the computer processed the order, but couldn't generate the confirmation number.
    The joy of life comes from our encounters with new experiences, and hence there is no greater joy than to have an endlessly changing horizon, for each day to have a new and different sun.

    - Christopher McCandless
  • PSUS2H
    PSUS2H USA Posts: 2,405
    I wonder why the product page is still up if it is sold out? That seems to be the case here with limited items, but I wonder how many people are sitting on that page hammering the refresh button.
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  • choop
    choop Posts: 1,060
    RKCNDY said:

    choop said:

    AndySlash said:

    Leezestarr313 said:

    So what happens if somebody saw the confirmation number, but it does not show up in the order history and there was no email, but the card was charged?

    card being charged is the biggest indicator the sale went through. i'd feel pretty confident if that is the case.
    i don't know. no order history seems more telling than a pending charge. they don't charge right away, they put a hold on it, and then process a few days later. without anything in the history, 10C doesn't have a way to process that hold into a charge, and probably has no record of the transaction on their end.

    i'm just wishing santos would give a word. we can't even email them and ask because there's no order number for them to reference.
    But how would they know to place a holding charge unless an order was placed? They are probably going through the orders to see what got held up, maybe orders that didn't get a confirmation number got held up and the computer processed the order, but couldn't generate the confirmation number.
    the hold would be automatic based on whatever software they use for the cart system. 10C's system probably generates the order based in a database with the order number. if there's no order number, that means the credit card portion worked but the inventory portion didn't. it's a multistep process behind the scenes and mostly automated. once 10C has an order on their end they can act to process it. not my area of expertise, but i do work with some e-commerce folks and i do know everything is automated and then 10C has the backend to see what was ordered and needs to be processed.
    "If I should ever die, God forbid, let this be my epitaph: The only proof he needed for the existence of God was music." KV Jr.
  • dimitrispearljam
    dimitrispearljam Posts: 139,726
    anyone paid with gift card?
    a friend went through,but no email or shows at her history
    "...Dimitri...He talks to me...'.."The Ghost of Greece..".
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  • MS35398
    MS35398 Posts: 47
    Is it wrong I'm considering not turning off my computer or closing my browser with the confirmation screen until the records arrive?
  • spawn492
    spawn492 Posts: 12
    Finally....Email confirmation and "warehouse" in order history details.
  • wondermonkey77
    wondermonkey77 Posts: 3
    I had it in my cart twice....site errored.... No RSD vinyl for me.
  • BS44325
    BS44325 Posts: 6,124
    Order is "pending". Pending what?
  • shetellsherself
    shetellsherself New Jersey Posts: 8,835
    Still no email. Nothing in order history. CC charge says pending. :-|
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  • sparky_fry
    sparky_fry Posts: 760
    dimitrispearljam said:

    anyone paid with gift card?
    a friend went through,but no email or shows at her history

    I paid with gift card, but got the e-mail and its in the history
  • Mercury
    Mercury Posts: 428
    spawn492 said:

    Finally....Email confirmation and "warehouse" in order history details.

    What was your sitch before?

  • RKCNDY
    RKCNDY Posts: 31,013
    choop said:

    RKCNDY said:

    choop said:

    AndySlash said:

    Leezestarr313 said:

    So what happens if somebody saw the confirmation number, but it does not show up in the order history and there was no email, but the card was charged?

    card being charged is the biggest indicator the sale went through. i'd feel pretty confident if that is the case.
    i don't know. no order history seems more telling than a pending charge. they don't charge right away, they put a hold on it, and then process a few days later. without anything in the history, 10C doesn't have a way to process that hold into a charge, and probably has no record of the transaction on their end.

    i'm just wishing santos would give a word. we can't even email them and ask because there's no order number for them to reference.
    But how would they know to place a holding charge unless an order was placed? They are probably going through the orders to see what got held up, maybe orders that didn't get a confirmation number got held up and the computer processed the order, but couldn't generate the confirmation number.
    the hold would be automatic based on whatever software they use for the cart system. 10C's system probably generates the order based in a database with the order number. if there's no order number, that means the credit card portion worked but the inventory portion didn't. it's a multistep process behind the scenes and mostly automated. once 10C has an order on their end they can act to process it. not my area of expertise, but i do work with some e-commerce folks and i do know everything is automated and then 10C has the backend to see what was ordered and needs to be processed.
    So without any type of confirmation but a credit card pre-authorization, I'm SOL?
    The joy of life comes from our encounters with new experiences, and hence there is no greater joy than to have an endlessly changing horizon, for each day to have a new and different sun.

    - Christopher McCandless
  • aurynsdad
    aurynsdad Posts: 863
    edited April 2015
    I knew it would be a tiny tiny chance coming in. Just didn't expect to be so f'd with. RKCNDY, sure you might be SOL, but you're not the only one, and at least you still have a chance. Thousands of us don't.
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  • wg
    wg Posts: 411
    Buddy just got a new order number and email. It now shows in his order history. Keep checking
  • stoppler_pj
    stoppler_pj Montreal, Quebec, Canada Posts: 191
    My order also went from pending to warehouse. A good sign I think.
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  • aurynsdad
    aurynsdad Posts: 863
    TL61540 said:

    My order also went from pending to warehouse. A good sign I think.

    Yeah - you're in
    10/31/93 Berkeley (Baba!) • 10/1/94 Bridge School • 9/16/96 Seattle (In My Tree!) • 10/19/96 & 10/20/96 B. School (Alt Corduroy & Alt Porch!) • 10/25/03 B. School • 6/1/03 Mtnview (Crazy Mary! You Are!) • 11/29/13 Portland (All Those Yesterdays! Even Flow!) • 10/25/14 Bridge School (Rain! Fuckin Up! TOTD!) • 5/13/22 Oakland (had to leave early, but W.M.A.! Immortality!) • 5/13/24 Sacramento (Light Years! Picture in a Frame!) • 5/25/24 Bottle Rock (Last Kiss! Maybe It’s Time w/Bradley Cooper!)
  • walkunafraid
    walkunafraid Posts: 2,655
    wg said:

    Buddy just got a new order number and email. It now shows in his order history. Keep checking

    What was his situation before? I'm wondering if ANYBODY who is in the no order # / no email / nothing in order history boat has gotten anything other than a pending CC charge yet.
    Everything has chains...Absolutely nothing's changed. - PJ

    “The only way to deal with an unfree world is to become so absolutely free that your very existence is an act of rebellion.” - Albert Camus
  • RKCNDY
    RKCNDY Posts: 31,013
    aurynsdad said:

    I knew it would be a tiny tiny chance coming in. Just didn't expect to be so f'd with. RKCNDY, sure you might be SOL, but you're not the only one, and at least you still have a chance. Thousands of us don't.

    I know, I'm glad if I got one (happy anniversary to me), but if I didn't, then it's okay too. Can't have everything.
    The joy of life comes from our encounters with new experiences, and hence there is no greater joy than to have an endlessly changing horizon, for each day to have a new and different sun.

    - Christopher McCandless
  • Massara133
    Massara133 Stettler AB Canada Posts: 431
    Warehouse! Effen eh!
    10

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