Damaged OSLO arrived,and the reply back has me furious.

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  • jamminpearls
    jamminpearls Posts: 7,078
    In my case they deff damaged the print. I'd gladly send the print back. They can check the damn shipping info to see when it arrived. There tubes are also to small for this size of most prints they ship.
    Go Birds!!!!
  • jamminpearls
    jamminpearls Posts: 7,078
    I wonder if Eddie asked for a print to be shipped to him and it arrived damaged what there reply would be??
    Go Birds!!!!
  • Santos L. Halper
    Santos L. Halper Posts: 1,920
    Hi,
    Our poster policy is listed in a few places:

    http://pearljam.com/helpfaq?faq=1063

    POSTERS and other LIMITED EDITION ITEMS:

    Posters are sold as-is. No refunds, No returns. Limited Edition items will either be exchanged or refunded at the sole discretion of the Ten Club.

    and

    Can I return a poster?
    Posters are sold As-Is. No refunds. No returns.

    I'll go ahead and add this to the thread you started.
    slh


  • PJ_Soul
    PJ_Soul Vancouver, BC Posts: 50,642
    THEBIBLEISTEN said:

    It's not common practice.

    I see is all over the place, frequently. Many businesses have this policy. So that actually does make it common practice.
    With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be careful. Strive to be happy. ~ Desiderata
  • PJ_Soul
    PJ_Soul Vancouver, BC Posts: 50,642
    edited April 2015
    badbrains said:

    PJ_Soul said:

    It really does suck to have to pay for return shipping when anything arrives damaged, from 10C or elsewhere (this does seem to be common practice though, unfortunately. It's obviously an attempt to deter people from returning damaged good, and, therefore, to deter people from getting refunds or exchanges, and that blows).

    Not common at all. Most companies handle their product control 180* diff then 10C.
    Again, it IS common. Seriously, lol. I`m not saying everyone does it (that`s not what common practice means). But a lot. I mean, Ebay and PayPal do it for many of their return-it solutions when you file a claim and "win" it. If PayPal and Ebay do this, then it's a pretty common practice.
    (not that it's a good excuse - sending someone something that was damaged because of careless packing is pretty brutal, no matter what the policy says)
    Post edited by PJ_Soul on
    With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be careful. Strive to be happy. ~ Desiderata
  • JimmyV
    JimmyV Boston's MetroWest Posts: 19,594
    10C needs to invest in some customer service training. The perception they create is that they don't care. Santos' post above reinforces that perception.

    ___________________________________________

    "...I changed by not changing at all..."
  • jamminpearls
    jamminpearls Posts: 7,078
    Santos L. Halper said:

    Hi,
    Our poster policy is listed in a few places:

    http://pearljam.com/helpfaq?faq=1063

    POSTERS and other LIMITED EDITION ITEMS:

    Posters are sold as-is. No refunds, No returns. Limited Edition items will either be exchanged or refunded at the sole discretion of the Ten Club.

    and

    Can I return a poster?
    Posters are sold As-Is. No refunds. No returns.

    I'll go ahead and add this to the thread you started.
    slh

    Santos, obviously someone on your end didn't take good care of these. How is that fair to the customer? It's almost impossible to get a poster that's flat into a tube that small without damaging it. A Shuss,Cooper or other small ones are no problem. The Spawn,Wercther,Sperry Oslo belong in bigger tubes. Rolling a huge poster in a 2-3 in tube is just asking for problems.

    Go Birds!!!!
  • THEBIBLEISTEN
    THEBIBLEISTEN Posts: 2,002
    edited April 2015
    Nope. I disagree. Million dollar companies don't normally have this policy. Ten club, replace these posters on your dime or give them some type of refund.
  • THEBIBLEISTEN
    THEBIBLEISTEN Posts: 2,002
    Zappos don't treat their customers like this
  • jamminpearls
    jamminpearls Posts: 7,078
    So we pay for a product. You messed it up and your reply is it is what it is?? Is that how any manager would tell an employee to respond to a customer? I'd be fired or yelled at if I spoke to a buying customer like that. I'm not trying to be an ass honestly. I'm just blown away with this attitude.
    Go Birds!!!!
  • JimmyV
    JimmyV Boston's MetroWest Posts: 19,594
    jamminpearls said:

    So we pay for a product. You messed it up and your reply is it is what it is?? Is that how any manager would tell an employee to respond to a customer? I'd be fired or yelled at if I spoke to a buying customer like that. I'm not trying to be an ass honestly. I'm just blown away with this attitude.

    This exactly.

    ___________________________________________

    "...I changed by not changing at all..."
  • QuarterToTen
    QuarterToTen Cincinnati, Ohio Posts: 3,649
    The condescension is incredible.

    What's next? The 'no one forced you to buy it' statement?

    Sorry this happened, hope the Ten Club makes it right.



    Nice shirt.
  • Brane_of_JFK
    Brane_of_JFK Maryland Posts: 1,901
    QuarterToTen said:



    Sorry this happened, hope the Ten Club makes it right.



    Don't hold your breath...
  • Horse2345
    Horse2345 Posts: 3,294
    Santos L. Halper said:

    Hi,
    Our poster policy is listed in a few places:

    http://pearljam.com/helpfaq?faq=1063

    POSTERS and other LIMITED EDITION ITEMS:

    Posters are sold as-is. No refunds, No returns. Limited Edition items will either be exchanged or refunded at the sole discretion of the Ten Club.

    and

    Can I return a poster?
    Posters are sold As-Is. No refunds. No returns.

    I'll go ahead and add this to the thread you started.
    slh



    Sounds like one of those generic "we are not responsible" disclaimers that are posted everywhere that don't actually hold up in a court of law when negligence is involved.
    UBC 92, Vancouver 93, Vancouver 98, Seattle 02, Vancouver 03, Vancouver 05, Gorge 06, Gorge 06,Seattle 09,Seattle 09, Vancouver09, Montreal 11, Toronto 11,Toronto 11, Vancouver 11,Vancouver 13, Seattle 13
  • badbrains
    badbrains Posts: 10,255
    THEBIBLEISTEN said:

    Nope. I disagree. Million dollar companies don't normally have this policy. Ten club, replace these posters on your dime or give them some type of refund.

    Exactly, this is NOT common and it's ok to be wrong sometimes pjsoul. No harm in it.
  • badbrains
    badbrains Posts: 10,255
    I've heard some horrible stories involving issues with customer service and others who work for the 10C in some other capacity. One story if true, which I believe to be 100% true due to the source, would seriously make you look diff at the club. But since it didn't involve me, I won't share the story.
  • jeffbr
    jeffbr Seattle Posts: 7,177
    Santos L. Halper said:

    Hi,
    Our poster policy is listed in a few places:

    http://pearljam.com/helpfaq?faq=1063

    POSTERS and other LIMITED EDITION ITEMS:

    Posters are sold as-is. No refunds, No returns. Limited Edition items will either be exchanged or refunded at the sole discretion of the Ten Club.

    and

    Can I return a poster?
    Posters are sold As-Is. No refunds. No returns.

    I'll go ahead and add this to the thread you started.
    slh


    "As-is" before or after you guys pack them? If they already have some damage it should be noted on the product page. If they are damaged by you guys in the process of packing them up, as appears to be the case, then it should be on you guys to fix it. If it is damaged in transit then the shipper should be responsible. But to tell people that your lack of care is their problem and not yours is an amazingly arrogant and pompous position to take. As a manager of a customer service department, I'm appalled by the attitude, but definitely not surprised.
    "I'll use the magic word - let's just shut the fuck up, please." EV, 04/13/08
  • PJ_Soul
    PJ_Soul Vancouver, BC Posts: 50,642
    edited April 2015
    badbrains said:

    THEBIBLEISTEN said:

    Nope. I disagree. Million dollar companies don't normally have this policy. Ten club, replace these posters on your dime or give them some type of refund.

    Exactly, this is NOT common and it's ok to be wrong sometimes pjsoul. No harm in it.
    Wtf? No need for the personal jab (doesn't even make sense - I admit I'm wrong when I am). This has nothing to do with wanting to be right. I wish I weren't. But if I'm saying I see this practice a lot with businesses (have dealth with it SEVERAL times myself) and that it's also what PayPal and Ebay enforce, then it's true. I'm not a liar.
    Post edited by PJ_Soul on
    With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be careful. Strive to be happy. ~ Desiderata
  • jamminpearls
    jamminpearls Posts: 7,078
    I've also hard bad stories. I did have an issue before,but it was fixed quickly and nicely. This isn't right at all. All I want is what I paid for,not a take it or leave it attitude.
    Go Birds!!!!
  • badbrains
    badbrains Posts: 10,255
    PJ_Soul said:

    badbrains said:

    THEBIBLEISTEN said:

    Nope. I disagree. Million dollar companies don't normally have this policy. Ten club, replace these posters on your dime or give them some type of refund.

    Exactly, this is NOT common and it's ok to be wrong sometimes pjsoul. No harm in it.
    Wtf? No need for the personal jab. This has nothing to do with wanting to be right. I wish I weren't. But if I'm saying I see this practice a lot with businesses (have dealth with it SEVERAL times myself) and that it's also what PayPal and Ebay enforce, then it's true. I'm not a liar.
    Relax pjsoul, was just chirping ya for a little laugh. Don't yell lol
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