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Damaged OSLO arrived,and the reply back has me furious.

jamminpearlsjamminpearls Posts: 7,078
in The Porch
I was told they can't prove when the damage occurred. It's pretty obvious that they jammed the print in there and damaged it. I'm not saying they did it on purpose. But they deff did it. I was then told that they don't guarantee mint posters. And they won't replace it. But they'd waive there rule and allow me to ship it back on my dollar. Once it arrives I'll get a refund. WHAT BUSINESS in there right mind acts or treats a paying customer this way? We all know they have some left. This is beyond annoying. I've never been the person to cry about the 10c on this board as I know it brings out the haters. But this has me beyond annoyed. Buyer beware even though that beware wasn't listed.
Go Birds!!!!
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Comments

  • FoxyRedLaFoxyRedLa Lauren / MI Posts: 4,810
    That sux jammin. What extent is the damage? Corner? Whole print? Torn? The tube must not be damaged then...
    Oh please let it rain today.
    Those that can be trusted can change their mind.
  • jamminpearlsjamminpearls Posts: 7,078
    Top left corner is banged up pretty good. The tube is completely fine. They cram these big prints in such tiny tubes. And then give you an attitude for there mess up. Any collector could look at it and tell right away what happen.
    Go Birds!!!!
  • THEBIBLEISTENTHEBIBLEISTEN Posts: 2,002
    I agree with the op. The customer service should be and can be better. We keep the ten club open so treat us better. It's a million dollar organization, start acting like one.
  • jamminpearlsjamminpearls Posts: 7,078
    edited April 2015
    The email had me seeing red. I can ship it back on my dime they said. I've never seen a this might be damaged note before.
    Post edited by jamminpearls on
    Go Birds!!!!
  • Empty GlassEmpty Glass In Rob's shed Posts: 12,329
    jamminpearls said:

    The email had me seeing red. I can ship it back on my dime they said. I've never seen a this might be damaged note before.

    My Jeff Ament Tone album was banged up. I sent them pics and asked for a replacement. I got the same message - "send it back on your dime and we'll send you a new jacket".

    I won't go out of my way to order from them anymore.
    I've met Rob

    DEGENERATE FUK

    This place is dead

    "THERE ARE NO CLIQUES, ONLY THOSE WHO DON'T JOIN THE FUN" - Empty circa 2015

    "Kfsbho&$thncds" - F Me In the Brain - circa 2015
  • scurtisscurtis Posts: 2,473
    edited April 2015
    Sorry to hear that, I don't blame you for being mad.
    "Born on third, thinks he got a triple."
  • lolobugglolobugg BLUE RDGE MTNS Posts: 8,195
    sounds like the usual

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  • jamminpearlsjamminpearls Posts: 7,078
    There was NOTHING that said "as is". It's a crying shame that any business treats there customers like this.
    Go Birds!!!!
  • jamminpearlsjamminpearls Posts: 7,078
    If it said scratch and dent then it would be what it is.
    Go Birds!!!!
  • scurtisscurtis Posts: 2,473
    jamminpearls said:

    If it said scratch and dent then it would be what it is.

    agreed.
    "Born on third, thinks he got a triple."
  • jamminpearlsjamminpearls Posts: 7,078
    If it was damaged in shipping then I'd understand. But this was clearly done on there end.
    Go Birds!!!!
  • jeffbrjeffbr Seattle Posts: 7,177
    If I can get an item anywhere else, I will. If it is an item exclusive to the 10c then I will cave. Price, shipping costs, shipping method, poor customer service skills - they fall below expectations in all categories. 10c is the shop of last resort.
    "I'll use the magic word - let's just shut the fuck up, please." EV, 04/13/08
  • PJ_SoulPJ_Soul Vancouver, BC Posts: 50,588
    It really does suck to have to pay for return shipping when anything arrives damaged, from 10C or elsewhere (this does seem to be common practice though, unfortunately. It's obviously an attempt to deter people from returning damaged good, and, therefore, to deter people from getting refunds or exchanges, and that blows).
    With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be careful. Strive to be happy. ~ Desiderata
  • THEBIBLEISTENTHEBIBLEISTEN Posts: 2,002
    It's not common practice.
  • Brane_of_JFKBrane_of_JFK Maryland Posts: 1,901
    Got mine today, arrived damaged as well. One corner is practically bent all the way back and one side edge is completely damaged. All obvious signs of extremely poor packaging. Tube was 100% intact...
  • jamminpearlsjamminpearls Posts: 7,078
    I had a Sperry WSP arrive damaged. It was USPS fault. Yet Chuck had another sent out as soon as I showed him the return info and damages. That's how you do business. This way is a joke and DEAD WRONG. Like I said i've never bashed this club in public before. But this one had my beyond annoyed.
    Go Birds!!!!
  • jamminpearlsjamminpearls Posts: 7,078
    Brane_of_JFK said:

    Got mine today, arrived damaged as well. One corner is practically bent all the way back and one side edge is completely damaged. All obvious signs of extremely poor packaging. Tube was 100% intact...

    Prob exactly like mine. I guess you now know what there reply will be.
    Go Birds!!!!
  • Red LukinRed Lukin Canada Posts: 2,994
    I can understand both sides.

    I've purchased a defective item in the past and they were happy to send me a replacement. I thought wow that was easy. With so many people in society taking advantage of things I can see people asking for a replacement even though nothing is wrong so they can profit from the TC doing a good deed. I have a feeling too many people have complained about the smallest defects (and scammers about no defects) so they had enough and changed the rule.

    On the other hand if I mail something out in Canada it's automatically insured for $100 and I can add $1 for each extra $100 of insurance. So if I'm a business I would take the customers word and make claims through the post office when something is damaged. Then refund the customer. This is assuming I shipped out mint items and they were damaged by the Mail people.

    If we strongly believe it's the TC damaging the products by careless packaging (or selling defective merchandise) then they definitely need to change something.
  • Brane_of_JFKBrane_of_JFK Maryland Posts: 1,901
    edited April 2015
    jamminpearls said:

    Brane_of_JFK said:

    Got mine today, arrived damaged as well. One corner is practically bent all the way back and one side edge is completely damaged. All obvious signs of extremely poor packaging. Tube was 100% intact...

    Prob exactly like mine. I guess you now know what there reply will be.
    Yup, unfortunately. I'm not paying $5+ to ship it back to get a refund when I did nothing wrong on my end.
  • badbrainsbadbrains Posts: 10,255
    PJ_Soul said:

    It really does suck to have to pay for return shipping when anything arrives damaged, from 10C or elsewhere (this does seem to be common practice though, unfortunately. It's obviously an attempt to deter people from returning damaged good, and, therefore, to deter people from getting refunds or exchanges, and that blows).

    Not common at all. Most companies handle their product control 180* diff then 10C.
  • jamminpearlsjamminpearls Posts: 7,078
    In my case they deff damaged the print. I'd gladly send the print back. They can check the damn shipping info to see when it arrived. There tubes are also to small for this size of most prints they ship.
    Go Birds!!!!
  • jamminpearlsjamminpearls Posts: 7,078
    I wonder if Eddie asked for a print to be shipped to him and it arrived damaged what there reply would be??
    Go Birds!!!!
  • Santos L. HalperSantos L. Halper Posts: 1,919
    Hi,
    Our poster policy is listed in a few places:

    http://pearljam.com/helpfaq?faq=1063

    POSTERS and other LIMITED EDITION ITEMS:

    Posters are sold as-is. No refunds, No returns. Limited Edition items will either be exchanged or refunded at the sole discretion of the Ten Club.

    and

    Can I return a poster?
    Posters are sold As-Is. No refunds. No returns.

    I'll go ahead and add this to the thread you started.
    slh


  • PJ_SoulPJ_Soul Vancouver, BC Posts: 50,588
    THEBIBLEISTEN said:

    It's not common practice.

    I see is all over the place, frequently. Many businesses have this policy. So that actually does make it common practice.
    With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be careful. Strive to be happy. ~ Desiderata
  • PJ_SoulPJ_Soul Vancouver, BC Posts: 50,588
    edited April 2015
    badbrains said:

    PJ_Soul said:

    It really does suck to have to pay for return shipping when anything arrives damaged, from 10C or elsewhere (this does seem to be common practice though, unfortunately. It's obviously an attempt to deter people from returning damaged good, and, therefore, to deter people from getting refunds or exchanges, and that blows).

    Not common at all. Most companies handle their product control 180* diff then 10C.
    Again, it IS common. Seriously, lol. I`m not saying everyone does it (that`s not what common practice means). But a lot. I mean, Ebay and PayPal do it for many of their return-it solutions when you file a claim and "win" it. If PayPal and Ebay do this, then it's a pretty common practice.
    (not that it's a good excuse - sending someone something that was damaged because of careless packing is pretty brutal, no matter what the policy says)
    Post edited by PJ_Soul on
    With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be careful. Strive to be happy. ~ Desiderata
  • JimmyVJimmyV Boston's MetroWest Posts: 19,582
    10C needs to invest in some customer service training. The perception they create is that they don't care. Santos' post above reinforces that perception.

    ___________________________________________

    "...I changed by not changing at all..."
  • jamminpearlsjamminpearls Posts: 7,078
    Santos L. Halper said:

    Hi,
    Our poster policy is listed in a few places:

    http://pearljam.com/helpfaq?faq=1063

    POSTERS and other LIMITED EDITION ITEMS:

    Posters are sold as-is. No refunds, No returns. Limited Edition items will either be exchanged or refunded at the sole discretion of the Ten Club.

    and

    Can I return a poster?
    Posters are sold As-Is. No refunds. No returns.

    I'll go ahead and add this to the thread you started.
    slh

    Santos, obviously someone on your end didn't take good care of these. How is that fair to the customer? It's almost impossible to get a poster that's flat into a tube that small without damaging it. A Shuss,Cooper or other small ones are no problem. The Spawn,Wercther,Sperry Oslo belong in bigger tubes. Rolling a huge poster in a 2-3 in tube is just asking for problems.

    Go Birds!!!!
  • THEBIBLEISTENTHEBIBLEISTEN Posts: 2,002
    edited April 2015
    Nope. I disagree. Million dollar companies don't normally have this policy. Ten club, replace these posters on your dime or give them some type of refund.
  • THEBIBLEISTENTHEBIBLEISTEN Posts: 2,002
    Zappos don't treat their customers like this
  • jamminpearlsjamminpearls Posts: 7,078
    So we pay for a product. You messed it up and your reply is it is what it is?? Is that how any manager would tell an employee to respond to a customer? I'd be fired or yelled at if I spoke to a buying customer like that. I'm not trying to be an ass honestly. I'm just blown away with this attitude.
    Go Birds!!!!
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