Damaged OSLO arrived,and the reply back has me furious.

Brane_of_JFK

PJ_Soul said:

badbrains said:

THEBIBLEISTEN said:

Nope. I disagree. Million dollar companies don't normally have this policy. Ten club, replace these posters on your dime or give them some type of refund.

Exactly, this is NOT common and it's ok to be wrong sometimes pjsoul. No harm in it.

Wtf? No need for the personal jab. This has nothing to do with wanting to be right. I wish I weren't. But if I'm saying I see this practice a lot with businesses (have dealth with it SEVERAL times myself) and that it's also what PayPal and Ebay enforce, then it's true. I'm not a liar.

I think he was referring to the 10C being wrong or screwing up.

badbrains

jeffbr said:

Santos L. Halper said:

Hi,
Our poster policy is listed in a few places:

http://pearljam.com/helpfaq?faq=1063

POSTERS and other LIMITED EDITION ITEMS:

Posters are sold as-is. No refunds, No returns. Limited Edition items will either be exchanged or refunded at the sole discretion of the Ten Club.

and

Can I return a poster?
Posters are sold As-Is. No refunds. No returns.

I'll go ahead and add this to the thread you started.
slh

"As-is" before or after you guys pack them? If they already have some damage it should be noted on the product page. If they are damaged by you guys in the process of packing them up, as appears to be the case, then it should be on you guys to fix it. If it is damaged in transit then the shipper should be responsible. But to tell people that your lack of care is their problem and not yours is an amazingly arrogant and pompous position to take. As a manager of a customer service department, I'm appalled by the attitude, but definitely not surprised.

God damn, this is so right on.

PJ_Soul

Brane_of_JFK said:

PJ_Soul said:

badbrains said:

THEBIBLEISTEN said:

Nope. I disagree. Million dollar companies don't normally have this policy. Ten club, replace these posters on your dime or give them some type of refund.

Exactly, this is NOT common and it's ok to be wrong sometimes pjsoul. No harm in it.

Wtf? No need for the personal jab. This has nothing to do with wanting to be right. I wish I weren't. But if I'm saying I see this practice a lot with businesses (have dealth with it SEVERAL times myself) and that it's also what PayPal and Ebay enforce, then it's true. I'm not a liar.

I think he was referring to the 10C being wrong or screwing up.

You must not know BB very well.

EnterThanman

This is the same company that threatened to ban members if they purchased items from the clearance section after they opened it early. Nothing surprises me anymore.

JimmyV said:

10C needs to invest in some customer service training. The perception they create is that they don't care. Santos' post above reinforces that perception.

I'm actually certain that they don't care. There's no accountability, they treat their customers like shit every day and nothing happens.

on2legs

Dispute it with your credit card.

jamminpearls

I was giving a refund and told to keep the print. He said they don't have anymore. I was also told that I could have caused the damage. We all know who caused the damage. I guess I'm on the look for a mint Sperry Oslo now.

Sea

Thread closed.

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