"Lightning Bolt" Vinyl Customer Service Information

kramer73 wrote:

PJ_Soul wrote:

Fuck this. I finally emailed for a replacement even though I haven't received the original. I resisted for a while because it kind of felt wrong, but the more time that passed without the album the more right it felt.

Good thing you told everyone how stupid you are.

Grow up buddy.

kramer73 wrote:

PJ_Soul wrote:

Fuck this. I finally emailed for a replacement even though I haven't received the original. I resisted for a while because it kind of felt wrong, but the more time that passed without the album the more right it felt.

Good thing you told everyone how frustrated you are.

Fixed. :P

(funny how I was probably the fourth person to say this and people only just noticed!)

lotsalemon wrote:

How long have the email replies from UMG been taking lately? I emailed them beginning of last week and haven't heard back yet.

I'm assuming they are getting exponentially busy with this as the weeks go by but like most I'm getting impatient

I had a very pleasant back-and-and forth exchange with Lori Friday morning. She's very cool and personable and accommodating. Unlike a certain fan club that makes it seem like they're doing me a favor by taking my money. I spoke to a rude SOB from 10c who was "very busy" and took it out on me. It's been more than 2 weeks since I emailed aforementioned fan club about replacement jackets and sleeves and they still haven't replied. Unlike a nice woman from UMG who is equally as busy as the fan club and had the time to nicely exchange 4-5 emails with me in a matter of an hour. I hope someone from 10c is reading this so they can send their people to customer service training.

TinAnt wrote:

Pre-ordered through amazon.ca and have not received the album, damaged or not. Has anyone got anything from Amazon.ca? If I don't get the album through them is it going to be difficult to find one after the dust has settled, were they limited in production?

they weren't limited - they just pulled the first pressing because they were faulty. i'm pretty sure I saw that Amazon had posted a new availability date of November 15th for the new pressing, so you can expect them to ship it after that date.

Are they replacing the busted album covers? I mean, 1/4 cut would be one thing. This thing has like a 3" tear.

Ordered on July 11th, I am still waiting for it. The whole world got the new album, but fans who are paying fees didn't have it yet. Great job (I am living in Switzerland)

I notice that 10C quickly sell other stuff, really ? You love money more than art ?

HesCalledDyer wrote:

Tomorrow is two weeks since UMG emailed me saying they'd send a replacement. Still don't have it.

i emalied them same day as you and got it today, so far so good i m up to track 4 so far it plays fine. Im in Australia yours should be to far away

simonster80 wrote:

CJMST3K wrote:

Are they replacing the busted album covers? I mean, 1/4 cut would be one thing. This thing has like a 3" tear.

this is also something i want answered, i stated my cover was damaged in the email i sent. I received my replacement vinyl today with no cover

I believe you have to e-mail 10c about the vinyl covers. If both things are faulty it's one e-mail to the vinyl people re the record & one e-mail to 10c re the cover.

Still no pre-order Vinyl here in Galway Ireland....say it on sale in town yesterday and was very tempted..

galwaydave wrote:

Still no pre-order Vinyl here in Galway Ireland....say it on sale in town yesterday and was very tempted..

Same here, saw one yesterday, but could not resist the temptation and bought it.

Pristine album cover, not the repress (according to the matrix#) and have some visible lines across the surface on each side streching from one side to the other about 15 cm long... Haven't had the chance to spin it yet.

Anyone know if there is a EU pressing of the album? Or are all album pressed at the same company?