New Site coming soon !!!!!!!

dimitrispearljam wrote:

for the week we are off here..we find a new forum...but we crashed it already.. :fp:

Account Info:

Q: Is all my account info going to stay the same with the new site?

A: Yes, on June 3rd we will be moving all of your account information over to the new system as is. This includes your contact info, mailing address, order history, and member number. To make the transition as smooth as possible, please login to your account and make sure all of your contact info is up to date.



Forums:

Q: If I had 40,000 posts will I have to begin again at zero?

A: Your entire forum post history will remain intact as well as pm's and contact info.



Store:

Q: Will the new site accept Paypal in the store section?

A: Sorry, Paypal will not be a payment option when the new site launches. However, please keep in mind that this is only phase one of the new site. We plan to add many more features to the site as we go and a PayPal payment is at the top of our wish list.





Q: Will my entire pearljam.com purchase history still be viewable with the new site.

A: Initially no, your order history will not be viewable to you. However, it is our goal to transfer your past order history to the new site as soon as possible. In the meantime, Ten Club staff will have complete access to this information so if you need to reference some old order info please email <!-- e --><a href="mailto:shipping@tenclub.net">shipping@tenclub.net</a><!-- e -->



Tickets:

Q: Will ticket sales be hosted through the new site, or will you continue to use the PayPal drawing system.

A: It is our mission to continue working on improving the fan club pre-sale ticketing system. However, in the meantime we plan to continue using the PayPal drawing system implemented in January 2012.



Automatic Membership renewals:

Q: What does Automated Membership Renewals mean?

A: It means never having to worry about loosing your member number (seniority in the fan club) again! Now with our new site, all members are required to have a credit card number on file. When it comes to your expiration date, the new system will automatically charge that card for the new year of membership.



Q: Do I have to put my credit card on file in order to renew?

A: Yes, all Ten Club membership will be automatic renewal. The new system will keep your credit card on file at the time you make your first renewal on the new system. After this first time you will not be asked for this info again.



Q: When do I need to put my credit card on file?

A: The new site will send you an email just before you are about to expire warning you of that deadline. Since this is your first renewal on the new system, you will be asked to enter your credit card info and agree to the new terms of use for future renewals. From this point forward you will not receive any more renewal reminders as the site will automatically renew for you.



Q: What if I do not put my credit card on file?

A: On the day your membership is due to expire it simply expires and you are no longer considered a member.



Q: My Membership expires in the next 30 days. Should I renew now, or wait until the new site goes live so the credit card info is on file at that time.

A: That's up to you. If you renew before June 3rd, later when the new site launches you can visit the "My Subscriptions" page and add your credit card info on file there. It will not charge your card until your current membership is up for renewal the following year.



Q: What if I decide not to renew.

A: To cancel future membership renewals, simply login and visit “My Subscription”. Next click “Do Not Renew Subscription”. Your current membership will stay active until your expiration date at which time your membership will simply become inactive. Should you decide to renew more than 90 days after that date, you will receive a new member number and all seniority will be lost. However, your membership and order history will remain intact.



Q: Do I still have 90 days from my expiration date to renew and keep my member number?

A: Since we do not have your credit cards on file until you’ve submitted the card info, we are granting all members a 90-day grace period on their current membership. ***Reminder, during the 90 day-grace period you are considered an expired member and therefore not eligible for any fan club benefits. The grace period only applies to getting your member number back should you decide to renew within that time frame.



Q: What if during my membership year, my credit card is deactivated or expired?

A: All you have to do is login to your membership account and update your credit card info in the “My Subscription” section.



Bootlegs:

Q: I read that one of the new features will be “Select Bootleg Revival”. What does that mean?

A: Our own Pearl Jam sound engineer is digging into the archive and pulling out some old bootlegs that have either been discontinued or were never released. We never quite know which recordings will surface so it’s quite an exciting time. We’ll be posting them for sale in the online store, one-by-one as we receive them.