Ticketing Issues #2 (Use this thread only)
Please use this thread for any new discussion except for the discussion about the credit card issues/overseas credit cards.
Ticketing Discussion #1 is at: viewtopic.php?f=4&t=178670
This is the thread for discussion of ticketing issues. It will help to have the discussion in one place so your comments can be seen. Any other similar threads started on this issue will be closed with a direction to this thread.
The discussion can include opinions, suggestions experiences and concerns. It cannot include abusive or hateful comments directed at the band, the Ten Club, each other or anyone else. Please keep the discussion on the high road.
Any post that does not follow the Posting Guidelines at the top of the page will be moderated in the normal way so be careful to not let your comments go over the line. It's best to refrain from posting until it can be done with a cool head. It's not easy to keep your cool in times of frustration but the Posting Guidelines are still in effect. Thank you for understanding.
Here is a link to the Ten Club Feedback page if you would prefer to use that:
http://www.pearljam.com/feedback
Ticketing Discussion #1 is at: viewtopic.php?f=4&t=178670
This is the thread for discussion of ticketing issues. It will help to have the discussion in one place so your comments can be seen. Any other similar threads started on this issue will be closed with a direction to this thread.
The discussion can include opinions, suggestions experiences and concerns. It cannot include abusive or hateful comments directed at the band, the Ten Club, each other or anyone else. Please keep the discussion on the high road.
Any post that does not follow the Posting Guidelines at the top of the page will be moderated in the normal way so be careful to not let your comments go over the line. It's best to refrain from posting until it can be done with a cool head. It's not easy to keep your cool in times of frustration but the Posting Guidelines are still in effect. Thank you for understanding.
Here is a link to the Ten Club Feedback page if you would prefer to use that:
http://www.pearljam.com/feedback
Falling down,...not staying down
Post edited by Unknown User on
0
Comments
Things to consider:
-CrowdSurge has done high-demand ticket pre-sales before. I find it improbable that they could be told "we have an allocation of _ tickets for _ shows, and usually get _ people logging on within a period of _ minutes", and not know with certainty whether they can or can't handle the load
-The same statement is posted on CrowdSurge's website, as well as Ten Club's. To me, this is independent confirmation from both parties that something unusual has happened
-The term 'sabotage' is very juvenile, and almost immediately sounds laughable when a company 'suspects sabotage'. Especially when that company is a band's fan club. That said, the very real DDoS (distributed denial of service) attack is one where there is an attempt to make a site become unreliable (think many computers simultaneously pressing refresh - almost like an extreme and intentional version of what we see when we crash Ten Club's servers)
-If this was a DDoS attack, this is a legal issue, and I would assume that an investigation would occur. If this is the case, would the fan club or CrowdSurge be disclosing information to the public on the matter?
EV
Toronto Film Festival 9/11/2007, '08 - Toronto 1 & 2, '09 - Albany 1, '11 - Chicago 1
I wasn't trying to get tickets to these shows...but I've experienced the same stuff in the past (especially Alpine). I love the band and I love the fact that they get fan club seats available to only fan club members (usually). I also understand that demand is usually much higher than supply.
But, the process is ridiculous. The 10C even admitted that finally after the Alpine fiasco. Promises were made. To their credit, they did try something new and I'm sure they all thought it would fix the problem. It didn't. It failed miserably. And a note talking about Sabotage (deflecting all blame) and just saying no fan club tickets will be available is more ridiculous then the failure. It's a slap in the face, the salt in the wound. Just talk to your fans like normal people. Admit your failures. I know it's embarrassing, but we all mess up. And this is a trend. Both the mess ups and the hollow statements that follow.
I'm almost tempted to start my own band and sell millions of records. Thanks Tim. In reality, instead of being the face of the band and all things that is good about the band, the fan club has become a joke and a slap to the face of loyal fans. Treat your fans like people please. No more bullshit.
viewtopic.php?f=4&t=178752
Nnot all of them had issues. The high demand shows did, but I still don't recall any threads about people not getting tickets to DC, or KC, Indy, etc.
Unusual? This is the first time?
So were the high demand shows sabotaged? Isn't it just likely that these current issues were also caused by high demand rather than sabotage?
Surely there is someone out there who would be far happier to have a pair of 10C tickets for Manchester than I am.
<a href="http://www.flickr.com/photos/jmgphotos/4731512142/" title="PJ Banner2 by Mister J Photography, on Flickr"><img src="http://farm2.static.flickr.com/1135/4731512142_258f2d6ab4_b.jpg" width="630" height="112" alt="PJ Banner2" /></a>
Oslo and Stockholm, online 20 mins ahead and put in a queue. In cart twice, credit card not suitable. Took an hour, result: Nil
Copenghagen, online on time. In cart once, credit card not taken. 30 mins, result: Nil
Manchester... never saw a ticket. Result: Nil
I have seen PJ on all recent Euro tours and always scored 10C seats. Now looking at Viagogo for €200 - 250 a ticket.
Nae best pleased but i guess that's life.
thats news article that came out really hurt them ( imo) makes them seem like a complete joke
The current news posted has apologies from the Ten Club at http://www.pearljam.com/news/europe-201 ... ale-update
Its possible. The buying process prior to Alpine/Europe was nowhere near as bad as it has been these last two times. But the fact is neither you or I have any real idea of what happened.
Which was tacked on when, exactly?
If there was ever a definitive example of too little, too late, this is it.
<a href="http://www.flickr.com/photos/jmgphotos/4731512142/" title="PJ Banner2 by Mister J Photography, on Flickr"><img src="http://farm2.static.flickr.com/1135/4731512142_258f2d6ab4_b.jpg" width="630" height="112" alt="PJ Banner2" /></a>
...which was not in the original statement.
My thought is that a large number of us WERE pressing F5 on multiple tabs and browsers, mimicking a DDOS hack.
2008 Toronto II (EV)
2009 Toronto
2010 Cleveland, Buffalo,
2011 Detroit (EV), East Troy I and II, Montreal, Toronto I and II, Hamilton
2012 Philadelphia
i'll take your word because i can't get past the sabotage line w/ out laughing till tears stream down
have a good day
and please find the person who did this b4 nyc attempts to go on sale
lol....feels absolutely real and wholehearted
"With apologies, Ten Club"
Not happy with that Neily??
A true apology accepts responsibility, imo.
It is too bad the other thread was closed and we are controlled by such narrow minded and single focused mods.
Who sabotaged the ticket site thread was funny and delightful.
Way to go ruining others day by closing it.
Tisk tisk tisk.
Maybe you should shut the site down and put up your lone thoughts? Turn it into a blog.
:-)
How about we start a thread where someone from the 10c actually addresses some of the comments and valid concerns that have been brought up? You know, from the people who pay good money for these services in uncertain economic times, ensuring that you all have your jobs. This silence is deafening. The lack of any concern and what now looks like acrimony from the 10c towards it's loyal fans reflects poorly not only on yourselves but on Pearl Jam as well.
Seriously, that is just as bad as writing "Sincerely"......unbelievable. I find it really hard to believe that they don't know how to say I'm sorry. They are people right?
give it time, to give us proper and satisfactory answers they have to go through everything in depth and right real replies with real answers, all of which takes time
I don't have information on when more information will be coming but I'm sure that it will. There isn't much I can do about people being upset about tickets. I wish everyone had all the tickets they want with no difficulty at all but my personal wishes won't make that happen. There's a lot of time before the shows and I just know/believe that all of this is going to be worked out and people will have what they need. Discussing tickets here is good but if someone has a personal issue with the Ten Club, they really should just write to them or phone them. The staff will be glad to help everyone they can help. I've created these threads so the issues you're concerned about can be in one place and more easily seen and I hope this helps everyone.
I posted this in another thread, but hope it will be read and considered:
Regardless of whatever solution is adopted for managing ticket sales, 10c needs to beta-test any new system that is implemented with ample time to identify issues, diagnose the problems, de-bug the code, re-run beta tests, and keep doing this until all issues and bugs are identified and removed.
We are a rabid and dedicated fan base (see: thousands of posts in several ongoing threads on ticket issues in only 2 days) and we will show up in the 10,000s to hammer away at any mock-sale or dry run of a new ticket system.
EV
Toronto Film Festival 9/11/2007, '08 - Toronto 1 & 2, '09 - Albany 1, '11 - Chicago 1
i think more of this is what most people are asking for ...