Ticketing Issues #2 (Use this thread only)

Tboz51

The best part of this country is that we have the ability to openly discuss and debate. Even in jest, it is a good thing we are able to do this.

It is too bad the other thread was closed and we are controlled by such narrow minded and single focused mods.

Who sabotaged the ticket site thread was funny and delightful.

Way to go ruining others day by closing it.

Tisk tisk tisk.

Maybe you should shut the site down and put up your lone thoughts? Turn it into a blog.

fall by the wayside

Kat,
How about we start a thread where someone from the 10c actually addresses some of the comments and valid concerns that have been brought up? You know, from the people who pay good money for these services in uncertain economic times, ensuring that you all have your jobs. This silence is deafening. The lack of any concern and what now looks like acrimony from the 10c towards it's loyal fans reflects poorly not only on yourselves but on Pearl Jam as well.

cincybearcat

twisted thoughts wrote:

Better Dan wrote:

Kat wrote:

The current news posted has apologies from the Ten Club at http://www.pearljam.com/news/europe-201 ... ale-update

...which was not in the original statement.

Seriously, that is just as bad as writing "Sincerely"......unbelievable. I find it really hard to believe that they don't know how to say I'm sorry. They are people right?

satansbed

fall by the wayside wrote:

Kat,
How about we start a thread where someone from the 10c actually addresses some of the comments and valid concerns that have been brought up? You know, from the people who pay good money for these services in uncertain economic times, ensuring that you all have your jobs. This silence is deafening. The lack of any concern and what now looks like acrimony from the 10c towards it's loyal fans reflects poorly not only on yourselves but on Pearl Jam as well.

give it time, to give us proper and satisfactory answers they have to go through everything in depth and right real replies with real answers, all of which takes time

Kat

fall by the wayside wrote:

Kat,
How about we start a thread where someone from the 10c actually addresses some of the comments and valid concerns that have been brought up? You know, from the people who pay good money for these services in uncertain economic times, ensuring that you all have your jobs. This silence is deafening. The lack of any concern and what now looks like acrimony from the 10c towards it's loyal fans reflects poorly not only on yourselves but on Pearl Jam as well.

I don't have information on when more information will be coming but I'm sure that it will. There isn't much I can do about people being upset about tickets. I wish everyone had all the tickets they want with no difficulty at all but my personal wishes won't make that happen. There's a lot of time before the shows and I just know/believe that all of this is going to be worked out and people will have what they need. Discussing tickets here is good but if someone has a personal issue with the Ten Club, they really should just write to them or phone them. The staff will be glad to help everyone they can help. I've created these threads so the issues you're concerned about can be in one place and more easily seen and I hope this helps everyone.

shadowcast

Shit happens....the question is what are you (10C) going to do to make it better. Looks like they tried to make it better using an outside source but that failed. Back to the drawing board I guess. But they did try to make it better. You cannot question that. I hope they will explain what exactly the sabotage was. Was it someone trying to a bunch of tickets? Which seems unlikey because you then have to have the man power to pick them up at will call. Or was it someone who just had a quick in to get a pair but they crashed the sight? It will be interesting to see what comes of this. I bet this becomes a news story on YAHOO. But I really believe they have our best interest at all times. I don't think the band would hire a bunch of selfish dickheads.

phungi

Kat,
I posted this in another thread, but hope it will be read and considered:

Regardless of whatever solution is adopted for managing ticket sales, 10c needs to beta-test any new system that is implemented with ample time to identify issues, diagnose the problems, de-bug the code, re-run beta tests, and keep doing this until all issues and bugs are identified and removed.

We are a rabid and dedicated fan base (see: thousands of posts in several ongoing threads on ticket issues in only 2 days) and we will show up in the 10,000s to hammer away at any mock-sale or dry run of a new ticket system.

benjs

Kat wrote:

fall by the wayside wrote:

Kat,
How about we start a thread where someone from the 10c actually addresses some of the comments and valid concerns that have been brought up? You know, from the people who pay good money for these services in uncertain economic times, ensuring that you all have your jobs. This silence is deafening. The lack of any concern and what now looks like acrimony from the 10c towards it's loyal fans reflects poorly not only on yourselves but on Pearl Jam as well.

I don't have information on when more information will be coming but I'm sure that it will. There isn't much I can do about people being upset about tickets. I wish everyone had all the tickets they want with no difficulty at all but my personal wishes won't make that happen. There's a lot of time before the shows and I just know/believe that all of this is going to be worked out and people will have what they need. Discussing tickets here is good but if someone has a personal issue with the Ten Club, they really should just write to them or phone them. The staff will be glad to help everyone they can help. I've created these threads so the issues you're concerned about can be in one place and more easily seen and I hope this helps everyone.

Thanks Kat... I would imagine sometimes it must feel pretty crappy having your hands tied around here, it is nice to hear a personal level of concern though

polaris_x

Kat wrote:

I don't have information on when more information will be coming but I'm sure that it will. There isn't much I can do about people being upset about tickets. I wish everyone had all the tickets they want with no difficulty at all but my personal wishes won't make that happen. There's a lot of time before the shows and I just know/believe that all of this is going to be worked out and people will have what they need. Discussing tickets here is good but if someone has a personal issue with the Ten Club, they really should just write to them or phone them. The staff will be glad to help everyone they can help. I've created these threads so the issues you're concerned about can be in one place and more easily seen and I hope this helps everyone.

i think more of this is what most people are asking for ...

Spiritual_Chaos

shadowcast wrote:

Shit happens....

How many times is it Ok for this shit to happen. When other fanclubs don't have these problems?

benjs

phungi wrote:

Kat,
I posted this in another thread, but hope it will be read and considered:

Regardless of whatever solution is adopted for managing ticket sales, 10c needs to beta-test any new system that is implemented with ample time to identify issues, diagnose the problems, de-bug the code, re-run beta tests, and keep doing this until all issues and bugs are identified and removed.

We are a rabid and dedicated fan base (see: thousands of posts in several ongoing threads on ticket issues in only 2 days) and we will show up in the 10,000s to hammer away at any mock-sale or dry run of a new ticket system.

Um, no. If the solution is to outsource ticket sales to another company, that company needs to test their system. I believe this happened, and I believe this was a DoS attack. CrowdSurge are not new to this, and with their experience in the industry - this sale should have worked.

Spiritual_Chaos

benjs wrote:

phungi wrote:

Kat,
I posted this in another thread, but hope it will be read and considered:

Regardless of whatever solution is adopted for managing ticket sales, 10c needs to beta-test any new system that is implemented with ample time to identify issues, diagnose the problems, de-bug the code, re-run beta tests, and keep doing this until all issues and bugs are identified and removed.

We are a rabid and dedicated fan base (see: thousands of posts in several ongoing threads on ticket issues in only 2 days) and we will show up in the 10,000s to hammer away at any mock-sale or dry run of a new ticket system.

Um, no. If the solution is to outsource ticket sales to another company, that company needs to test their system. I believe this happened, and I believe this was a DoS attack. CrowdSurge are not new to this, and with their experience in the industry - this sale should have worked.

in short, what is their experience in the industry?

Spiritual_Chaos

benjs wrote:

phungi wrote:

Kat,
I posted this in another thread, but hope it will be read and considered:

Regardless of whatever solution is adopted for managing ticket sales, 10c needs to beta-test any new system that is implemented with ample time to identify issues, diagnose the problems, de-bug the code, re-run beta tests, and keep doing this until all issues and bugs are identified and removed.

We are a rabid and dedicated fan base (see: thousands of posts in several ongoing threads on ticket issues in only 2 days) and we will show up in the 10,000s to hammer away at any mock-sale or dry run of a new ticket system.

Um, no. If the solution is to outsource ticket sales to another company, that company needs to test their system. I believe this happened, and I believe this was a DoS attack. CrowdSurge are not new to this, and with their experience in the industry - this sale should have worked.

in short, what is their experience in the industry?

P3P

Hi,

We want Berlin standing tickets, but they are missing from ticketing website.
Standing area is completely missing from seating map, without any sold out notice.
I guess that you can only buy seated tickets.

Could anybody please explain what happened with standing tickets?
Are they sold out?
Were they really offered to public?

I have found them on other websites for double the price. This is shameful since there are Tenclub members (me) without any chance to obtain tickets.

Any information will be appreciated. Thanks in advance.

dimitrispearljam

i dont care about how this whole thing end up,.im not a complainer,i think and see all from positive side
everyone want to be in the venue,will find the way,a big group of people all this hours try to help eachother..
the community exist,friends help eachother..in the end is just a rock concert and a fan club of a rock band.
the only think i actually care is that i see all my pj friend,sad,angry and lost all the fun and exiting of this tour...
its easy to find which fault is,but even for that i dont care..

its a shame that people score tix..even in fan club presale..even at public sale..
and ALL are unhappy and angry....

ITS A SHAME....

benjs

Spiritual_Chaos wrote:

benjs wrote:

phungi wrote:

Kat,
I posted this in another thread, but hope it will be read and considered:

Regardless of whatever solution is adopted for managing ticket sales, 10c needs to beta-test any new system that is implemented with ample time to identify issues, diagnose the problems, de-bug the code, re-run beta tests, and keep doing this until all issues and bugs are identified and removed.

We are a rabid and dedicated fan base (see: thousands of posts in several ongoing threads on ticket issues in only 2 days) and we will show up in the 10,000s to hammer away at any mock-sale or dry run of a new ticket system.

Um, no. If the solution is to outsource ticket sales to another company, that company needs to test their system. I believe this happened, and I believe this was a DoS attack. CrowdSurge are not new to this, and with their experience in the industry - this sale should have worked.

in short, what is their experience in the industry?

CrowdSurge? Three years of successful pre-sales and ticketing distribution for bands ranging in size - including large names like Paul McCartney, Arcade Fire, Red Hot Chili Peppers, and the Foo Fighters.

boyo79

twisted thoughts wrote:

Kat wrote:

neilybabes86 wrote:

europe is still waiting for some type of apology

The current news posted has apologies from the Ten Club at http://www.pearljam.com/news/europe-201 ... ale-update

...which was not in the original statement.

"With apologies, Ten Club"

Not happy with that Neily??





A true apology accepts responsibility, imo.

It's pretty pathetic isn't it? That's not an apology of any sorts. But I wouldn't expect any less.

MayDay Malone

neilybabes86 wrote:

Kat wrote:

neilybabes86 wrote:

europe is still waiting for some type of apology

The current news posted has apologies from the Ten Club at http://www.pearljam.com/news/europe-201 ... ale-update

i'll take your word because i can't get past the sabotage line w/ out laughing till tears stream down


have a good day


and please find the person who did this b4 nyc attempts to go on sale

Keep ur head up 10C... and fans too. I know its frustraiting, but at least they're touring for you...

Try catching a PJ show in Alabama... I've been staring at a screen for 9 years.

NYC, huh? What a refreshing thought... PJ on another Northeast swing.... ugh.

20 million NE fans all bitching about their 20th show in like 5 years... sigh.

covered in bliss

benjs wrote:

Um, no. If the solution is to outsource ticket sales to another company, that company needs to test their system. I believe this happened, and I believe this was a DoS attack. CrowdSurge are not new to this, and with their experience in the industry - this sale should have worked.

my post from a locked thread:

do people realize how BIG it is that crowdsurge is agreeing to the sabotage thing? If it was a blatant, cover-up lie on 10C's part, why would CS risk their business by publicly stating that it's true? If you were an artist, would you put your tickets in the hands of a company that can be easily hacked? I sure wouldn't.

They are compromising future business by even admitting that it happened, true or not true. And I'm going to bet that if it WASN'T true, they sure wouldn't be on board with some big cover-up.

The only thing going for them is that they can say "yeah, it was all some crazy pearl jam thing".

JimmyV

When I received Emek's email describing what happened to his website I believed it, wholeheartedly. There was not a part of my mind that doubted his sincerity. When I read the email from 10C last night I had the exact opposite reaction. I simply find this whole story incredibly hard to believe.

The Europe sale was sabotaged...

The Alpine/Canada sale was attacked...

What about the Eddie Vedder sale? MSG last year? Were those travesties also the result of "sabotage"? It just doesn't seem likely, does it?

To me sabotage seems like a very easy and convenient excuse for the latest episode in what has been a ridiculously long-running series of fiascoes. I wish I didn't feel this way. I wish I still felt like the club deserved the benefit of my doubt. I just don't think they do any longer. Something needs to change.