Ten Club Ticket Process

24

Comments

  • comatose_253
    comatose_253 Posts: 271
    Get_Right wrote:
    what you speak of is essentially a lottery which I am not in favor of

    the current system actually works very well-with the exception of MSG-the other sales were pretty smooth

    now if the band would play a few more shows then less people would be trying for each-thats the heart of the problem
    Don't we have a lottery right now? Most folks get the tickets they want and some don't. Requesting tickets would be the same thing! Most would get the tickets they want and some wouldn't, but without sitting at a computer for days and hours trying.
  • MayDay10
    MayDay10 Posts: 11,898
    just as many complaints will be had.

    the "hometown show" argument
    the "one show per member" argument.
    10c showing favoritism.
    etc...

    the bottom line is that for some shows, there is a limited amount of pairs that cannot meet demand.

    no system can please everybody.
  • Get_Right
    Get_Right Posts: 14,213
    comatose_253 wrote:
    Don't we have a lottery right now? Most folks get the tickets they want and some don't. Requesting tickets would be the same thing! Most would get the tickets they want and some wouldn't, but without sitting at a computer for days and hours trying.
    no
    the current system allows some users to get through and purchase tix while others cant get through

    If everyone just placed an order, how exactly would the tickets be distributed? We would never know the real answer-kinda like now with the front row lottery

    and other than MSG, none of the onsales required you to sit in front of the computer for very long

    the current system gives each member an equal chance at scoring tickets and each member an equal chance at getting first row for every show-its simple and fair
  • jrnyc
    jrnyc Posts: 537
    BF89905 wrote:
    Cob wrote:
    The way Phish does it is they announce the shows, then you have about up to 5-7 days to request them with your C.C. number on their website, then they contact you to let you know what tickets you got. This way people have plenty of time to request tickets and their system doesn't get bogged down with tons of people trying to log on at once.


    This is an example of a ticketing process that perhaps the Ten Club should consider.....


    That seems like a great way of doing it.
  • mudhoney_253
    mudhoney_253 Posts: 135
    edited June 2010
    Get_Right wrote:
    comatose_253 wrote:
    Don't we have a lottery right now? Most folks get the tickets they want and some don't. Requesting tickets would be the same thing! Most would get the tickets they want and some wouldn't, but without sitting at a computer for days and hours trying.
    no
    the current system allows some users to get through and purchase tix while others cant get through

    If everyone just placed an order, how exactly would the tickets be distributed? We would never know the real answer-kinda like now with the front row lottery

    This sounds like pure chance . . . just like a lottery, some would get tickets and some would not.

    If you had 500 pairs of tickets and 600 orders or requests for tickets. You would randomly selected 500 and some would get tickets and some would not.

    What is the difference?
    Post edited by mudhoney_253 on
  • mudhoney_253
    mudhoney_253 Posts: 135
    Get_Right wrote:
    comatose_253 wrote:
    Don't we have a lottery right now? Most folks get the tickets they want and some don't. Requesting tickets would be the same thing! Most would get the tickets they want and some wouldn't, but without sitting at a computer for days and hours trying.

    the current system gives each member an equal chance at scoring tickets and each member an equal chance at getting first row for every show-its simple and fair

    No, flat out false. A lottery would give each member an equal chance at scoring tickets. Fans that have a faster computer, faster connection speed, or use multiple computers have a better chance at scoring tickets. The current system does not provide everyone and equal chance at the high demand shows.
  • mkdevo
    mkdevo Posts: 33
    I can't believe people actually want to ditch the 10 club's (fantastic, imo) ticketing process in favor of something like Phish does. HORRIBLE idea.

    I've been to 31 Pearl Jam shows, and 109 Phish shows. Pearl Jam's ticketing system blows Phish's (and every other band's) system out of the water. Every time I've put in for Phish tickets (since they've gone the internet route), I'm constantly saying how horrible their lottery system is, and I *always* praise the PJ system in that same conversation.

    Let's review:

    - First and foremost, PJ's fan club seniority system is genius, and is something that no other band can match (unless it's a new band), because the system has been in place since the beginning.

    - Phish does a lottery, with seemingly no rhyme or reason to it. It's completely random. You can put in for 10 shows, and only end up with 1. Then you have to deal with public on-sales - with a lot of them happening at the same time. Individual 10c on-sales make SO much more sense.

    - Phish's system is completely abused by everyone. Anyone can get in on it, and all you need is a unique credit card number and address. So not only do fans put in multiple requests through family members, etc, but ticket agencies are also able to put in a ton of requests. With 10c - one 10c number, one shot at tickets per show. MUCH better.

    - For outdoor (amphitheater) shows, Phish includes LAWN tickets in their pre-sale lottery! This is dreadful. For someone like me, who never, ever wants to be on the lawn, it's a huge inconvenience, because if I end up with those, I'm left trying to sell them and trying to score during the public on-sale anyways. And you'll rarely get your face+fees back that you originally paid for the ticket.

    - Thanks to 10c, I have *never* had to deal with a PJ public on-sale. I am SO thankful for that. I have never had a problem getting 10c tickets. The closest I've ever come to being shutout was Hartford this year - the only 10c on-sale that I forgot about. I realized it about 13 minutes in, and spent the next 40 minutes trying to get through. I eventually did, and got my tix. All my other 10c experiences have been in and out in 15 minutes tops. One computer, one browser.

    I should add that I've never been unhappy with a 10c seat, until MSG2 this year. Was in the VERY last row on the floor (before the floor starts to elevate, and I'm only 5'8"), 3 seats in from the corner on Mike's side. I saw nothing the entire night, and would have traded that seat for ANY other ticket in the venue. But aside from that, I've never been disappointed in the other 30 shows with my seats.

    So 10c, PLEASE don't change. Keep doing what you're doing.
  • Brony
    Brony Posts: 649
    at least with the way it is done now, i feel like i can control it (in a way). when do i hit refresh? which tab should i open? when do i give up..etc. simply putting in a "request" that is pure luck would drive me even more nuts.
  • BF89905
    BF89905 Posts: 1,449
    norm wrote:
    Cob wrote:
    The way Phish does it is they announce the shows, then you have about up to 5-7 days to request them with your C.C. number on their website, then they contact you to let you know what tickets you got. This way people have plenty of time to request tickets and their system doesn't get bogged down with tons of people trying to log on at once.


    DMB does the same...doesn't mean you are guaranteed tickets but it eliminates spending hours in front of a computer trying and failing...10c really should implement this system


    Exactly !
  • jrnyc
    jrnyc Posts: 537
    The Phish system could still be used with PJ seniority system. It is random as to whether you get a ticket or not, but once they determine who got a ticket, then they assign the seats by seniority. Basically they would replace the cluster **** of everyone trying to get a ticket at once with a phased system of people requesting a ticket over a longer period of time.
  • Gary Carter
    Gary Carter Posts: 14,077
    PJFAN13 wrote:

    As far as 50 mile radius things, seniority, blah blah blah respectfully... are you kidding me? That's just not a fair practice at all. I live in AZ. I save vacation days and $$$ so if and when Pearl Jam decide to play MSG, Vegas, etc... - I can go do that. They don't play here in AZ so I must travel to see this band... Because Joey Bagadonuts lives on Long Island, he should get a better crack at tickeys then me? No way dude...all's fair in love & PJ.
    and people in the metro area save vacation days too.i guess you failed to think of that one huh. why should someone from the metro area be shut out of msg and have to resort to ticketbroker sites or ticketmaster sales and scalpers outside of msg. does that REAlly seem fair to you.
    Ron: I just don't feel like going out tonight
    Sammi: Wanna just break up?

  • comatose_253
    comatose_253 Posts: 271
    mkdevo wrote:
    I can't believe people actually want to ditch the 10 club's (fantastic, imo) ticketing process in favor of something like Phish does. HORRIBLE idea.

    I've been to 31 Pearl Jam shows, and 109 Phish shows. Pearl Jam's ticketing system blows Phish's (and every other band's) system out of the water. Every time I've put in for Phish tickets (since they've gone the internet route), I'm constantly saying how horrible their lottery system is, and I *always* praise the PJ system in that same conversation.

    Let's review:

    - First and foremost, PJ's fan club seniority system is genius, and is something that no other band can match (unless it's a new band), because the system has been in place since the beginning.

    - Phish does a lottery, with seemingly no rhyme or reason to it. It's completely random. You can put in for 10 shows, and only end up with 1. Then you have to deal with public on-sales - with a lot of them happening at the same time. Individual 10c on-sales make SO much more sense.

    - Phish's system is completely abused by everyone. Anyone can get in on it, and all you need is a unique credit card number and address. So not only do fans put in multiple requests through family members, etc, but ticket agencies are also able to put in a ton of requests. With 10c - one 10c number, one shot at tickets per show. MUCH better.

    - For outdoor (amphitheater) shows, Phish includes LAWN tickets in their pre-sale lottery! This is dreadful. For someone like me, who never, ever wants to be on the lawn, it's a huge inconvenience, because if I end up with those, I'm left trying to sell them and trying to score during the public on-sale anyways. And you'll rarely get your face+fees back that you originally paid for the ticket.

    - Thanks to 10c, I have *never* had to deal with a PJ public on-sale. I am SO thankful for that. I have never had a problem getting 10c tickets. The closest I've ever come to being shutout was Hartford this year - the only 10c on-sale that I forgot about. I realized it about 13 minutes in, and spent the next 40 minutes trying to get through. I eventually did, and got my tix. All my other 10c experiences have been in and out in 15 minutes tops. One computer, one browser.

    I should add that I've never been unhappy with a 10c seat, until MSG2 this year. Was in the VERY last row on the floor (before the floor starts to elevate, and I'm only 5'8"), 3 seats in from the corner on Mike's side. I saw nothing the entire night, and would have traded that seat for ANY other ticket in the venue. But aside from that, I've never been disappointed in the other 30 shows with my seats.

    So 10c, PLEASE don't change. Keep doing what you're doing.

    I don't think anyone was suggesting a change to every aspect of the 10C system . . . just how you buy them.

    I say keep all the good aspects that you pointed out. Only 10C members have access to pre sale, best seating reserved for 10C members by seniority, etc, etc.
  • pjl44
    pjl44 Posts: 10,668
    ***Phish's system is completely abused by everyone. Anyone can get in on it, and all you need is a unique credit card number and address. So not only do fans put in multiple requests through family members, etc, but ticket agencies are also able to put in a ton of requests. With 10c - one 10c number, one shot at tickets per show. MUCH better.***

    This is the main drawback with a system like Phish's. You think it's hard to get tickets now? Imagine if each person has 2, 5, 10 requests in. And you're not even counting scalpers. No thanks.

    As far as the Warehouse goes, I have a buddy who's seen over 100 DMB shows through them. They're not reserving the best seats...their allotment is all over the house. He often winds up with open air pavilion and lawn tickets. Again, no thanks. These are easy enough to come by in a public onsale.

    The current system rewards diligence...I've never been shut out of 10C tickets in 32 shows and sometimes it's taken me an hour from the onsale time to get them. If I eventually get shut out, so it goes. They're concert tickets, not a basic human right.
  • PearlJamVixen
    PearlJamVixen Posts: 88
    As a long time fan and Ten Club member (member number 94xxx), I am definitely NOT happy with the current ticketing system. I got shut out trying to buy tickets for the 2010 MSG shows and also the 2008 Boston Eddie Vedder solo shows. Both experiences were very frustrating and upsetting, to say the least. I have a really fast internet connection, so that was not my problem in either instance. And, I understand that the 2010 MSG shows were in high demand, but still... I don't think it's fair for someone who has loyally paid membership dues for 15+ years to be shut out like that.

    I never had a problem with the mail system, EVER. But, I'm not sure the Ten Club should go back to that either because there seems to be potential flaws with that system as well.

    After getting shut out for the 2010 MSG shows, I emailed the Ten Club with an idea (I didn't receive a response, of course) which was this: online ticket purchase in order of the seniority of your Ten Club membership number. For example, member numbers 1-99,999 (and only those members) are able to buy tickets at 1:00 pm for x show on the pre-sale day (meaning you enter your number during the presale process and if it is not in that number range, the system would bump you out). Member numbers 100,000 to 199,999 (and only those members) are able to buy tickets at 3:00 pm on that sale day...and so on. There could still be a seat lottery, too. I think that would be a really fair system that would cut down on server traffic, and still be efficient and fair to everyone.

    In any case, I hope they improve the ticketing system, because it currently sucks.
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  • dimitrispearljam
    dimitrispearljam Posts: 139,726
    im ok with system as it is,just if there is a way people not wait so much time in their pc will be good...|
    the only thing i like to change is, if ed do a usa solo let us from Europe to buy tix.
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    "..That's One Happy Fuckin Ghost.."
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  • Mcam55
    Mcam55 Posts: 1,407
    PearlJamVixen wrote:
    As a long time fan and Ten Club member (member number 94xxx), I am definitely NOT happy with the current ticketing system. I got shut out trying to buy tickets for the 2010 MSG shows and also the 2008 Boston Eddie Vedder solo shows. Both experiences were very frustrating and upsetting, to say the least. I have a really fast internet connection, so that was not my problem in either instance. And, I understand that the 2010 MSG shows were in high demand, but still... I don't think it's fair for someone who has loyally paid membership dues for 15+ years to be shut out like that.

    I never had a problem with the mail system, EVER. But, I'm not sure the Ten Club should go back to that either because there seems to be potential flaws with that system as well.

    After getting shut out for the 2010 MSG shows, I emailed the Ten Club with an idea (I didn't receive a response, of course) which was this: online ticket purchase in order of the seniority of your Ten Club membership number. For example, member numbers 1-99,999 (and only those members) are able to buy tickets at 1:00 pm for x show on the pre-sale day (meaning you enter your number during the presale process and if it is not in that number range, the system would bump you out). Member numbers 100,000 to 199,999 (and only those members) are able to buy tickets at 3:00 pm on that sale day...and so on. There could still be a seat lottery, too. I think that would be a really fair system that would cut down on server traffic, and still be efficient and fair to everyone.

    In any case, I hope they improve the ticketing system, because it currently sucks.

    Yeah im sure thats a great system in your eyes with your 94xxx number...so not only do you want the best seats in the house you want an advantage in securing tickets. Thats complete BS. Im fine with the current system, sure it sucks for MSG and Boston but if you know what your doing it pays off. I want my fate in my own hands.
  • helplessdancer
    helplessdancer Posts: 5,293
    edited June 2010
    ive had more success that not with the current system. i am a fan of it

    hot markets with 20million people living in the area will always be tough tickets to get and there is no reason why if someone travels from arizona to nyc that someone from nyc cant travel to buffalo, if they NEED to

    if they change the system it will only be changed to accommodate the few, not the many. i had ZERO troubles getting tickets for columbus, cleveland, indy and buffalo, so the current system works

    nothing to change
    Post edited by helplessdancer on
  • Bentleyspop
    Bentleyspop Craft Beer Brewery, Colorado Posts: 11,650
    pjl44 wrote:
    ***Phish's system is completely abused by everyone. Anyone can get in on it, and all you need is a unique credit card number and address. So not only do fans put in multiple requests through family members, etc, but ticket agencies are also able to put in a ton of requests. With 10c - one 10c number, one shot at tickets per show. MUCH better.***

    This is the main drawback with a system like Phish's. You think it's hard to get tickets now? Imagine if each person has 2, 5, 10 requests in. And you're not even counting scalpers. No thanks.

    As far as the Warehouse goes, I have a buddy who's seen over 100 DMB shows through them. They're not reserving the best seats...their allotment is all over the house. He often winds up with open air pavilion and lawn tickets. Again, no thanks. These are easy enough to come by in a public onsale.

    The current system rewards diligence...I've never been shut out of 10C tickets in 32 shows and sometimes it's taken me an hour from the onsale time to get them. If I eventually get shut out, so it goes. They're concert tickets, not a basic human right.

    My thoughts exactly
    I am a long time 10club member (72xxx) and have never been shut out of any show I wanted to get tickets to.
    I have nooooo complaints over any aspect of the system except for maybe I'd like them to have more tickets vailable in the bigger cities.
    once again...it is just concert tickets...not a basic human right...get over it
  • BF89905
    BF89905 Posts: 1,449
    Mcam55 wrote:
    PearlJamVixen wrote:
    As a long time fan and Ten Club member (member number 94xxx), I am definitely NOT happy with the current ticketing system. I got shut out trying to buy tickets for the 2010 MSG shows and also the 2008 Boston Eddie Vedder solo shows. Both experiences were very frustrating and upsetting, to say the least. I have a really fast internet connection, so that was not my problem in either instance. And, I understand that the 2010 MSG shows were in high demand, but still... I don't think it's fair for someone who has loyally paid membership dues for 15+ years to be shut out like that.

    I never had a problem with the mail system, EVER. But, I'm not sure the Ten Club should go back to that either because there seems to be potential flaws with that system as well.

    After getting shut out for the 2010 MSG shows, I emailed the Ten Club with an idea (I didn't receive a response, of course) which was this: online ticket purchase in order of the seniority of your Ten Club membership number. For example, member numbers 1-99,999 (and only those members) are able to buy tickets at 1:00 pm for x show on the pre-sale day (meaning you enter your number during the presale process and if it is not in that number range, the system would bump you out). Member numbers 100,000 to 199,999 (and only those members) are able to buy tickets at 3:00 pm on that sale day...and so on. There could still be a seat lottery, too. I think that would be a really fair system that would cut down on server traffic, and still be efficient and fair to everyone.

    In any case, I hope they improve the ticketing system, because it currently sucks.


    - great idea. I've also had a problem trying to get a response form the club on a couple of issues in the past.
  • jrnyc
    jrnyc Posts: 537
    PearlJamVixen wrote:
    As a long time fan and Ten Club member (member number 94xxx), I am definitely NOT happy with the current ticketing system. I got shut out trying to buy tickets for the 2010 MSG shows and also the 2008 Boston Eddie Vedder solo shows. Both experiences were very frustrating and upsetting, to say the least. I have a really fast internet connection, so that was not my problem in either instance. And, I understand that the 2010 MSG shows were in high demand, but still... I don't think it's fair for someone who has loyally paid membership dues for 15+ years to be shut out like that.

    I never had a problem with the mail system, EVER. But, I'm not sure the Ten Club should go back to that either because there seems to be potential flaws with that system as well.

    After getting shut out for the 2010 MSG shows, I emailed the Ten Club with an idea (I didn't receive a response, of course) which was this: online ticket purchase in order of the seniority of your Ten Club membership number. For example, member numbers 1-99,999 (and only those members) are able to buy tickets at 1:00 pm for x show on the pre-sale day (meaning you enter your number during the presale process and if it is not in that number range, the system would bump you out). Member numbers 100,000 to 199,999 (and only those members) are able to buy tickets at 3:00 pm on that sale day...and so on. There could still be a seat lottery, too. I think that would be a really fair system that would cut down on server traffic, and still be efficient and fair to everyone.

    In any case, I hope they improve the ticketing system, because it currently sucks.

    Terrible idea. Determining the seating by seniority is fine. But it is ridiculous to think longer term members deserve priority on getting seats period. If that was the case, in places like NY, most 10c members would never get a chance to get 10c seats.

    Be happy your seniority gets you great seats, it is really selfish to take it a step further and expect priority on getting seats :evil: :evil: !!

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