looks like an expensive day - delux about to arrive x 3

pdalowsky

http://ricjomail.googlepages.com/home

what a bastard...getting fleeced today

redrock

I feel for the guy, but 10C NEVER said it was an exclusive item. They offered the chance to pre-order and had the lil' 'lottery' incentive - ie a signed copy. If one looks back at posts, people have purchased from the 10C (instead of amazon, etc.) with the hope of maybe being the lucky ones and the hope it gets to them earlier. The price of the goods (+ shipping) is more or less equivalent whether one has bought from 10C or another supplier (though exchange rates do fluctuate).

I think 10C also mention something about custom charges, etc? But maybe I'm wrong on that one.

Though all that money is VERY steep.

nny

What? They will be selling it on a physical store here in Portugal? ...and for cheaper than what I payed for through 10C to have it sent to a friend in the US (I'll only pick up my box when I go there in May)...bah. oh, hindsight.

Stereotype

$317 is not acceptable...I understand him completely...

I'm also from Europe..ordered deluxe and vinyl editions...and I hope I wont be charged for every package separately (since the order had to be separate)...

Daniel Biskan

you will be charged 45€ for each package!!

pdalowsky

redrock wrote:

I feel for the guy, but 10C NEVER said it was an exclusive item. They offered the chance to pre-order and had the lil' 'lottery' incentive - ie a signed copy. If one looks back at posts, people have purchased from the 10C (instead of amazon, etc.) with the hope of maybe being the lucky ones and the hope it gets to them earlier. The price of the goods (+ shipping) is more or less equivalent whether one has bought from 10C or another supplier (though exchange rates do fluctuate).

I think 10C also mention something about custom charges, etc? But maybe I'm wrong on that one.

Though all that money is VERY steep.

maybe you are right, but for sure the signing incentive was a very clever marketing ploy, from a band who are so keen not to exploit their fans? They whinged about a few dollars ticketmaster charged then fuck us all over for $50 a pop shipping.....I can see why people are upset. Yes we all had the choice to order, but when they throw in that some orders will be signed, they know the majority of us will jump in two feet. You can't blame them, they are a business, but its time people started to appreciate this rather than getting right up their arses everytime they agree to replace a faulty product etc,

Mr Derp

$317 is insane.

Some days you get the elevator, some days you get the shaft

redrock

pdalowsky wrote:

Yes we all had the choice to order, but when they throw in that some orders will be signed, they know the majority of us will jump in two feet.

Exactly... CHOICE. Choice to purchase from 10C or choice to check out other suppliers (which I think a good number of people did). Don't blame the band for this - we can all use our brains.

When it comes to UPS charges - that sucks and it should be looked into. Is there not a thread about similar issues for Canada and they tried to sort it out? Customs is something completely different and people should make a point of finding out what is done for their country.

gregmac666

I have to agree with the general sentiment of the original poster on this. I am also not happy, and it has taken the shine off of what is otherwise a wonderful item.

Although PJ never said it (the super deluxe version) was an exclusive to the store, they also did not say that it would not be - we have had many exclusives in the past, and my thought was that why should this issue be any different? At no time did any e-mails or notices on the website at the time of the press release state that this product would be available in local territories.

In the recent light of other artists such as Nine Inch Nails releasing deluxe packages that are most definitely exclusive to their sites & unavailable anywhere else, I think it is a reasonable assumption to expect the Ten super deluxe reissue to also be exclusive.

I too ordered my TSD with the mindset that if i did not buy it from the 10C then I would miss-out on a great product. Within 2 weeks I saw that HMV UK were listing the item at £99, and that INCLUDES local shipping.
This meant that with todays exchange rate, I was paying approximately £30 more than the local price, and of course I then thought about import duties...

I am fully aware that importing good from outside of my country will incur taxes, and most sites do make you aware of this. I believe the 10C also made me aware of this during checkout. Initially the issue of duties was not a worry for me as I believed I was buying an exclusive item, which alone is reason enough not to be too worried about extra charges, BUT it's hard to swallow these costs when you find out that the item you have bought is not exclusive.

My package arrived today via UPS & I paid £32.25 for duties. This means that I spent around £60 more on this item that I need to. To put it another way, on top of the HMV UK website price, I paid a 60% premium for buying the item straight from the band. Something that normally guarantees a cheaper & better service.

Due to the economic downturn I recently had to take a 10% pay-cut at my job. Buying this item was something that I really should not have done, but I allowed it to myself as a luxury because PJ have always been one of my favorite bands & I have a vast collection which has been amassed since I got into the band in 1991. Because of this reduction in wage, the extra £60 cost on this item could have been better spent elsewhere - winter fuel bills, or my credit card which I used to pay for the item originally. If I wanted to spend an extra £60 with the 10C I would prefer that I receive the bootleg box with a few of the CDs inside, or perhaps a T-shirt or 3, as that it what that sum of money equates to after shipping.

I suppose at least I know now not to fully trust the 10C as I once did. If they do not say that an item is exclusive, then I'll save my money & wait for a local release - I believe PJ are doing re-issues for all the first 4 albums in this way. Can you imagine buying all 4 through the 10C & the total extra costs that would add up to?! I'll wait and see what happens with Vs, and to be honest I might not bother at all.

All-in-all I believe that next time an item like this appears on the website & they mail us all to tell us about it, they make it CRYSTAL CLEAR as to if the item will be available overseas. That way we will be able to make a well informed decision as to if we make the purchase at that time.

I have to say that I would like some form of apology from the 10C with regards to this & a promise that in future we will be assured that none of us will find ourselves in this position again.

Perhaps some free bootleg downloads are in order.

gregmac666

redrock wrote:

Exactly... CHOICE. Choice to purchase from 10C or choice to check out other suppliers (which I think a good number of people did). Don't blame the band for this - we can all use our brains.

Except that when the item was announced, NO OTHER SITE was listing this product AT ALL. The news of the reissue hadn't even hit the press. This came in the days & weeks after the e-mail that the 10C had sent out about the release & the ability to pre-order.

Many of us that have bought special products from the 10C before have had to do so as soon as the mailing is sent out, otherwise you miss the boat of some great packages. The history of this & the incentive was enough to make many of us presume that this particular version would not be available anywhere else. That the item, which costs quite a bit of money, was exclusive to us. Everyone else around the world would get the choice of the regular version, vinyl & deluxe version.

It actually seems that it paid in this instance to not have acted so quickly.

redrock

gregmac666 wrote:

Although PJ never said it (the super deluxe version) was an exclusive to the store, they also did not say that it would not be - we have had many exclusives in the past, and my thought was that why should this issue be any different? At no time did any e-mails or notices on the website at the time of the press release state that this product would be available in local territories..

"Listen To Tracks From the Reissue Of TEN
Ten, the debut album that sold 12 million copies and introduced the world to Pearl Jam in 1991, will be reissued in four (4) new and expanded editions. Pre-orders of the Super Deluxe Edition begin today, through the Ten Club at PearlJam.com. All four editions will be available for purchase on March 24, 2009."

and, if you clicked 'more'

"Listen To Tracks From the Reissue Of TEN
02.17.09
FOUR SPECIAL EDITION PACKAGES
IN STORES MARCH 24, 2009"
etc....

In stores, not available from the goods section... in stores

They say when items are exclusive, do they really have to spell it out if it is the other way? Reminds me of the threads about NOT announcing a tour (as opposed to announcing one).

I really do feel for the people who have to pay all the extra charges on top of shipping and that MUST be looked into, but don't blame the 10C for not telling you what 'is not'.

redrock

gregmac666 wrote:

Except that when the item was announced, NO OTHER SITE was listing this product AT ALL. The news of the reissue hadn't even hit the press. .

Maybe not but see my post below/above (depending on how you view the board).

DewieCox

gregmac666 wrote:

I have to agree with the general sentiment of the original poster on this. I am also not happy, and it has taken the shine off of what is otherwise a wonderful item.

Although PJ never said it (the super deluxe version) was an exclusive to the store, they also did not say that it would not be - we have had many exclusives in the past, and my thought was that why should this issue be any different? At no time did any e-mails or notices on the website at the time of the press release state that this product would be available in local territories.

In the recent light of other artists such as Nine Inch Nails releasing deluxe packages that are most definitely exclusive to their sites & unavailable anywhere else, I think it is a reasonable assumption to expect the Ten super deluxe reissue to also be exclusive.

I too ordered my TSD with the mindset that if i did not buy it from the 10C then I would miss-out on a great product. Within 2 weeks I saw that HMV UK were listing the item at £99, and that INCLUDES local shipping.
This meant that with todays exchange rate, I was paying approximately £30 more than the local price, and of course I then thought about import duties...

I am fully aware that importing good from outside of my country will incur taxes, and most sites do make you aware of this. I believe the 10C also made me aware of this during checkout. Initially the issue of duties was not a worry for me as I believed I was buying an exclusive item, which alone is reason enough not to be too worried about extra charges, BUT it's hard to swallow these costs when you find out that the item you have bought is not exclusive.

My package arrived today via UPS & I paid £32.25 for duties. This means that I spent around £60 more on this item that I need to. To put it another way, on top of the HMV UK website price, I paid a 60% premium for buying the item straight from the band. Something that normally guarantees a cheaper & better service.

Due to the economic downturn I recently had to take a 10% pay-cut at my job. Buying this item was something that I really should not have done, but I allowed it to myself as a luxury because PJ have always been one of my favorite bands & I have a vast collection which has been amassed since I got into the band in 1991. Because of this reduction in wage, the extra £60 cost on this item could have been better spent elsewhere - winter fuel bills, or my credit card which I used to pay for the item originally. If I wanted to spend an extra £60 with the 10C I would prefer that I receive the bootleg box with a few of the CDs inside, or perhaps a T-shirt or 3, as that it what that sum of money equates to after shipping.

I suppose at least I know now not to fully trust the 10C as I once did. If they do not say that an item is exclusive, then I'll save my money & wait for a local release - I believe PJ are doing re-issues for all the first 4 albums in this way. Can you imagine buying all 4 through the 10C & the total extra costs that would add up to?! I'll wait and see what happens with Vs, and to be honest I might not bother at all.

All-in-all I believe that next time an item like this appears on the website & they mail us all to tell us about it, they make it CRYSTAL CLEAR as to if the item will be available overseas. That way we will be able to make a well informed decision as to if we make the purchase at that time.

I have to say that I would like some form of apology from the 10C with regards to this & a promise that in future we will be assured that none of us will find ourselves in this position again.

Perhaps some free bootleg downloads are in order.

I agree the extra fees are ridiculous. For the $50 shipping, I would've thought that would cover everything, shipping wise. I'd think there is a shipping option that covers the import fees.

On the other hand.....

Pearl Jam always gives people last chance to get something before they quit selling it, unless it's a limited item. They never mentioned that the SDE was limited or exclusive. I haven't been in the fan club long, but I've always checked out the new items, exclusive or not, and when something is limited or 10c exclusive, they make it pretty clear.

You surely thought you had more than a 2 weeks to buy it, right?



I don't really think any freebies are in order from 10c.

pdalowsky

redrock wrote:

gregmac666 wrote:

Although PJ never said it (the super deluxe version) was an exclusive to the store, they also did not say that it would not be - we have had many exclusives in the past, and my thought was that why should this issue be any different? At no time did any e-mails or notices on the website at the time of the press release state that this product would be available in local territories..

"Listen To Tracks From the Reissue Of TEN
Ten, the debut album that sold 12 million copies and introduced the world to Pearl Jam in 1991, will be reissued in four (4) new and expanded editions. Pre-orders of the Super Deluxe Edition begin today, through the Ten Club at PearlJam.com. All four editions will be available for purchase on March 24, 2009."

and, if you clicked 'more'

"Listen To Tracks From the Reissue Of TEN
02.17.09
FOUR SPECIAL EDITION PACKAGES
IN STORES MARCH 24, 2009"
etc....

In stores, not available from the goods section... in stores

They say when items are exclusive, do they really have to spell it out if it is the other way? Reminds me of the threads about NOT announcing a tour (as opposed to announcing one).

I really do feel for the people who have to pay all the extra charges on top of shipping and that MUST be looked into, but don't blame the 10C for not telling you what 'is not'.

are you really quoting a news item from February???

redrock

pdalowsky wrote:

..are you really quoting a news item from February???

OK... what I am highlighting is that one knew it was not exclusive and it would be generally available by the time 'pre-order' day arrived.

surfanddestroy

redrock wrote:

pdalowsky wrote:

..are you really quoting a news item from February???

OK... what I am highlighting is that one knew it was not exclusive and it would be generally available by the time 'pre-order' day arrived.

I don't think anyone is complaining about the $50 dollars shipping its the fact that 10c decided to send the item UPS nowing full well we would incur charges.

redrock

surfanddestroy wrote:

redrock wrote:

pdalowsky wrote:

..are you really quoting a news item from February???

OK... what I am highlighting is that one knew it was not exclusive and it would be generally available by the time 'pre-order' day arrived.

I don't think anyone is complaining about the $50 dollars shipping its the fact that 10c decided to send the item UPS nowing full well we would incur charges.

Exactly - and this needs to be sorted. People are putting forth the argument that 10C never said the set wasn't exclusive and therefore never said that it would be available from other suppliers (so weren't 'given a chance' to shop around). That if they had known, maybe they would have ordered elsewhere. But then, there was the very 'clever marketing ploy' that said that SOME will be autographed so people would order from the 10C.

All this loads of bullshit and moaning.

This said... and I reiterate, whereas customs and VAT are a given, the other UPS charges (and how the charges were calculated and not communicated - from what you say Surfy) is wrong.

Benz

I had to pay the exact same price having it shipped to Germany something around $317 in total.
I`m also a bit pissed about that but I think the only one I can blame is myself :(
But what is really sad is how bad quality this package has. When I hold the Lps I have the fear that everything falls apart. All the stuff is not really nicley clued together and all that. I think if you use it 10 times it will be broken. So it`s a real collectors item. Just keep it sealed and look at it - it does not seems like it`s made to be used :?

pdalowsky

Exactly - and this needs to be sorted. People are putting forth the argument that 10C never said the set wasn't exclusive and therefore never said that it would be available from other suppliers (so weren't 'given a chance' to shop around). That if they had known, maybe they would have ordered elsewhere. But then, there was the very 'clever marketing ploy' that said that SOME will be autographed so people would order from the 10C.

All this loads of bullshit and moaning.

This said... and I reiterate, whereas customs and VAT are a given, the other UPS charges (and how the charges were calculated and not communicated - from what you say Surfy) is wrong.[/quote]


have you honestly convinced yourself that the signing thing wasnt an effort to sell a shit load more before it came available elsewhere? I personally dont mind as I would have ordered anyway, but I get what people are saying on here who are not necessarily collectors....and ordered because it might be signed....its pretty blatant really.

If there hadnt been a signing option, and and the item wasnt exclusive, do you really think people would have ordered internationally?? I mean really?

lj162537

lol, when i open it, the outside sticker fall on the floor

redrock

pdalowsky wrote:

have you honestly convinced yourself that the signing thing wasnt an effort to sell a shit load more before it came available elsewhere? I personally dont mind as I would have ordered anyway, but I get what people are saying on here who are not necessarily collectors....and ordered because it might be signed....its pretty blatant really.

If there hadnt been a signing option, and and the item wasnt exclusive, do you really think people would have ordered internationally?? I mean really?

Hey... I'm not saying anything about that. If people want to order and 'play the lottery' it is up to them - you say you would have ordered anyway - I'm guessing loads are thinking the same way. And if they cannot read that an item will be 'in stores', that also is up to them. Again, on the day one could pre-order, it was said that it would be available elsewhere.

And yes, I do think a lot of people still order internationally.

I understand that people are very pissed off, but be real. As one poster said "I think the only one I can blame is myself" (which actually, from a UPS charge, he can shift the blame elsewhere).


PJ - don't bother trying to give people a bit of a treat/surprise with the next item to be released/sold. Oh... and don't bother offering to non-americans because if there is no treat or item is not exclusive to 10C, they won't bother ordering.