No AMEX for Australia????

135

Comments

  • Goofee
    Goofee Melbourne Posts: 12
    This could mean thousands of Ten Club members could lose their tickets as allocations start in the USA and Europe??? Hopefully something gets rectified.
    Melbourne 03/03/1998 Melbourne 19/02/2003 Melbourne 13/11/2006 Melbourne 20/11/2009 Melbourne BDO 24/01/2014 Sydney BDO 26/01/2014 EV Melbourne 16/02/2014 EV Melbourne 18/02/2014 San Diego 2022 LA 1 2022 LA 2 2022 Phoenix 2022
  • Tracka76
    Tracka76 NSW Australia Posts: 3
    I'm in the same boat but haven't heard anything yet. Used my Amex for Sydney show. So Ticketmaster acceot Amex but appears that Ticketstoday do not. So cranky! I could've used my VISA but didn't know Amex would be an issue :(
    I have emailed Tenclubsupport@ticketmaster.com in hope I can change to Visa somehow!
  • SHZA
    SHZA St. Louis, MO USA Posts: 4,314
    edited February 2024
    Weston1283 said:
    SHZA said:
    According to emails from Amex posted in the facebook 10c group, the problem is that the merchant (ticketstoday) no longer accepts Amex


    Oh man, thats rough

    After seeing that, I would absolutely not risk it for the USA shows if there is no need, even if it might not be a problem here.  Use a MasterCard or Visa if you can.
    I tend to agree, although I checked my statements and I used AMEX for the U2 lottery run by TicketsToday in October 2023 and got tickets. And the 1 GBP test charge went through on my AMEX for the London show (too late to change now for UK). So I suspect (hope) it's just a TicketsToday Australia issue. They need to make it right for those affected. 
    Post edited by SHZA on
  • adelaidefc
    adelaidefc Posts: 17
    Just catching up to this. Also used Amex. Haven't got an SMS, email or anything. And of course no charges on the card. I'm completely numb. All those years of paying to 10C a complete waste of money. I want a refund of every dollar.
  • PJNB
    PJNB Posts: 13,890
    adelaidefc said:
    Just catching up to this. Also used Amex. Haven't got an SMS, email or anything. And of course no charges on the card. I'm completely numb. All those years of paying to 10C a complete waste of money. I want a refund of every dollar.
    I get the anger and frustration but I really think they will be able to work this out. It is not a one or two person issue this is wide spread. 

    I mean they did 3 lottos last year surely they can send an email out to give you the opportunity to use another payment. 
  • Tracka76
    Tracka76 NSW Australia Posts: 3
    Just go this response back from Tenclubsupport@ticketmaster.com



  • adelaidefc
    adelaidefc Posts: 17
    PJNB said:
    adelaidefc said:
    Just catching up to this. Also used Amex. Haven't got an SMS, email or anything. And of course no charges on the card. I'm completely numb. All those years of paying to 10C a complete waste of money. I want a refund of every dollar.
    I get the anger and frustration but I really think they will be able to work this out. It is not a one or two person issue this is wide spread. 

    I mean they did 3 lottos last year surely they can send an email out to give you the opportunity to use another payment. 
    You're exactly right. But even if they fix it, I won't get tickets according to seniority in 10C. We already missed those. I had to get seated as I have a disability. 
  • PJNB
    PJNB Posts: 13,890
    adelaidefc said:
    PJNB said:
    adelaidefc said:
    Just catching up to this. Also used Amex. Haven't got an SMS, email or anything. And of course no charges on the card. I'm completely numb. All those years of paying to 10C a complete waste of money. I want a refund of every dollar.
    I get the anger and frustration but I really think they will be able to work this out. It is not a one or two person issue this is wide spread. 

    I mean they did 3 lottos last year surely they can send an email out to give you the opportunity to use another payment. 
    You're exactly right. But even if they fix it, I won't get tickets according to seniority in 10C. We already missed those. I had to get seated as I have a disability. 
    I could be wrong since all I have seen are Golden Circle wins but in the past RES seniority seating happens at a later date. You just know that you won or not. Hopefully that is correct and you are in the initial seat assignment. 
  • adelaidefc
    adelaidefc Posts: 17
    FYI just chatted to someone at Amex. They've clearly had a few calls - she said there was internal group chat about this. The consensus seems to be that the American merchant (presumably TicketsToday) only accept US Amex's. What a cluster.
  • PJNB
    PJNB Posts: 13,890
    adelaidefc said:
    FYI just chatted to someone at Amex. They've clearly had a few calls - she said there was internal group chat about this. The consensus seems to be that the American merchant (presumably TicketsToday) only accept US Amex's. What a cluster.
    Americans used their Amex's and got declined as well though. 
  • JK109224
    JK109224 Posts: 644
    Email Ten Club and explain the issue.
    Come to send, not condescend...
  • adelaidefc
    adelaidefc Posts: 17
    Yes. I have absolute faith in the good people at Ticketmaster to rectify this issue in its entirety.  :|
    I think I may still be a little angry, sorry. 
  • lawyersaretops2401
    lawyersaretops2401 Newcastle, Australia Posts: 2
    I was originally going to use my AMEX but decided against it.  Hopefully the people who missed out due to the AMEX issue are able to sort things out.  Looking forward to seeing as many of you as possible at Sydney, Mebourne and Goldy!
    Newcastle 19/11/2006, Gold Coast 13/11/2024, Melbourne 16/11/2024 and 18/11/2024, Sydney 21/11/2024 and 23//11/2024
    EV Dublin 9/6/2017

  • adelaidefc
    adelaidefc Posts: 17
    I'm one of the people who've missed out Australian shows thanks to Ticketmaster accepting Amex for registration, then declining it for ticket purchase. 

    I'm beyond shattered, and have absolutely no faith this issue will be rectified in a reasonable manner. Even if they do another ballot, there's no way any 10C seniority would be incorporated into the seating allocations. 

    I don't have a lot of money. I have a disability (hence the need for seating). I've poured hundreds of dollars into Ten Club member purely for the benefit of the best shot at the best tickets for a tour that took a decade to come. 

    I want that money back. Simple as that. 
     
  • gotthebottle
    gotthebottle San Diego Posts: 3,739

  • gotthebottle
    gotthebottle San Diego Posts: 3,739

  • Goofee
    Goofee Melbourne Posts: 12
    Hi, this is a known issue and we are working through this. Could you please escalate your request here > https://tktmstr.co/SubmitRequest
    Melbourne 03/03/1998 Melbourne 19/02/2003 Melbourne 13/11/2006 Melbourne 20/11/2009 Melbourne BDO 24/01/2014 Sydney BDO 26/01/2014 EV Melbourne 16/02/2014 EV Melbourne 18/02/2014 San Diego 2022 LA 1 2022 LA 2 2022 Phoenix 2022
  • gotthebottle
    gotthebottle San Diego Posts: 3,739
    adelaidefc said:
    I'm one of the people who've missed out Australian shows thanks to Ticketmaster accepting Amex for registration, then declining it for ticket purchase. 

    I'm beyond shattered, and have absolutely no faith this issue will be rectified in a reasonable manner. Even if they do another ballot, there's no way any 10C seniority would be incorporated into the seating allocations. 

    I don't have a lot of money. I have a disability (hence the need for seating). I've poured hundreds of dollars into Ten Club member purely for the benefit of the best shot at the best tickets for a tour that took a decade to come. 

    I want that money back. Simple as that. 
     
    Did you do what most of us did and email TM AU? And 10C? And we all called and messaged AMEX... as per my post above it got their stuttering. 
  • gotthebottle
    gotthebottle San Diego Posts: 3,739
    adelaidefc said:
    Yes. I have absolute faith in the good people at Ticketmaster to rectify this issue in its entirety.  :|
    I think I may still be a little angry, sorry. 
    It's ok
  • KPLATT
    KPLATT Posts: 28
    I told them that it would be a good idea for amex to work together with 10c to get this sorted out

Categories