It was not AMEX. I got the text as I was walking into dinner. As soon as I got out I was on the phone with Amex. My call was escalated to their platinum fraud team. I have way with words.
The credit card did not decline the charge. Tickets Today did because of “suspected fraud.” I too had called AMEX 2 days ago so that they would be aware ticket charges from Australia and potentially Europe would be forthcoming over the next few weeks. Their fraud team advise I contact Ticketmaster Australia.
FWIW
I have no clue how charges happen with credit cards and lottos but that makes zero sense to me. Why would ticketstoday send out a charge to Amex just to cancel it for fraud n their own after?
I just feel numb, to be honest, I’m not even angry anymore. It was hard enough trying to justify almost $300 per ticket in the first place, now missing out in this way is complete bullshit.
10 years we’ve waited for a tour. 10 FUCKING YEARS. Then they announce 3 shows and fans still get fucked over in this way…
Ok… maybe I am still a little angry.
“Do not postpone happiness”
(Jeff Tweedy, Sydney 2007)
This was not an Amex error. It's an error with Ticketstoday (Third party used by Ticketmaster) who don't allow Amex even though Ticketmaster do. This is really unfair. According to Amex Ticketstoday tried to charge my card for 3 different concerts and then later rejected their own payment. Really disappointing. Can someone please help?
Melbourne 03/03/1998
Melbourne 19/02/2003
Melbourne 13/11/2006
Melbourne 20/11/2009
Melbourne BDO 24/01/2014
Sydney BDO 26/01/2014
EV Melbourne 16/02/2014
EV Melbourne 18/02/2014 San Diego 2022 LA 1 2022 LA 2 2022 Phoenix 2022
This was not an Amex error. It's an error with Ticketstoday (Third party used by Ticketmaster) who don't allow Amex even though Ticketmaster do. This is really unfair. According to Amex Ticketstoday tried to charge my card for 3 different concerts and then later rejected their own payment. Really disappointing. Can someone please help?
Thats pretty unfortunate. It seems wide spread enough they have to do something about it. I would expect them to reach out to all that got the Amex declined issue and ask for another form of payment. Be patient hopefully they fix this mess.
According to emails from Amex posted in the facebook 10c group, the problem is that the merchant (ticketstoday) no longer accepts Amex
This confirms it. Ticketmaster AU allow AMEX, but TicketsToday does not.
Similarly, Ticketmaster NZ does not allow AMEX, so I used my Mastercard and did get approved.
Melbourne 03/03/1998
Melbourne 19/02/2003
Melbourne 13/11/2006
Melbourne 20/11/2009
Melbourne BDO 24/01/2014
Sydney BDO 26/01/2014
EV Melbourne 16/02/2014
EV Melbourne 18/02/2014 San Diego 2022 LA 1 2022 LA 2 2022 Phoenix 2022
According to emails from Amex posted in the facebook 10c group, the problem is that the merchant (ticketstoday) no longer accepts Amex
Oh man, thats rough
After seeing that, I would absolutely not risk it for the USA shows if there is no need, even if it might not be a problem here. Use a MasterCard or Visa if you can.
2010: Cleveland 2012: Atlanta 2013: London ONT / Wrigley Field / Pittsburgh / Buffalo / San Diego / Los Angeles I / Los Angeles II 2014: Cincinnati / St. Louis / Tulsa / Lincoln / Detroit / Denver 2015: New York City 2016: Ft. Lauderdale / Miami / Jacksonville / Greenville / Hampton / Columbia / Lexington / Philly II / New York City II / Toronto II / Bonnaroo / Telluride / Fenway I / Wrigley I / Wrigley - II / TOTD - Philadelphia, San Francisco 2017: Ohana Fest (EV) 2018: Amsterdam I / Amsterdam II / Seattle I / Seattle II / Boston I / Boston II 2021: Asbury Park / Ohana Encore 1 / Ohana Encore 2 2022: Phoenix / LA I / LA II / Quebec City / Ottawa / New York City / Camden / Nashville / St. Louis / Denver 2023: St. Paul II 2024: Las Vegas I / Las Vegas II / New York City I / New York City II / Philly I / Philly II / Baltimore
I just feel numb, to be honest, I’m not even angry anymore. It was hard enough trying to justify almost $300 per ticket in the first place, now missing out in this way is complete bullshit.
10 years we’ve waited for a tour. 10 FUCKING YEARS. Then they announce 3 shows and fans still get fucked over in this way…
Ok… maybe I am still a little angry.
I hope one way or another you are able to score tickets for these shows. 10 years is way too long of a time to then have to deal with this nonsense.
Take me piece by piece..... Till there aint nothing left worth taking away from me.....
This could mean thousands of Ten Club members could lose their tickets as allocations start in the USA and Europe??? Hopefully something gets rectified.
Melbourne 03/03/1998
Melbourne 19/02/2003
Melbourne 13/11/2006
Melbourne 20/11/2009
Melbourne BDO 24/01/2014
Sydney BDO 26/01/2014
EV Melbourne 16/02/2014
EV Melbourne 18/02/2014 San Diego 2022 LA 1 2022 LA 2 2022 Phoenix 2022
I'm in the same boat but haven't heard anything yet. Used my Amex for Sydney show. So Ticketmaster acceot Amex but appears that Ticketstoday do not. So cranky! I could've used my VISA but didn't know Amex would be an issue :( I have emailed Tenclubsupport@ticketmaster.com in hope I can change to Visa somehow!
According to emails from Amex posted in the facebook 10c group, the problem is that the merchant (ticketstoday) no longer accepts Amex
Oh man, thats rough
After seeing that, I would absolutely not risk it for the USA shows if there is no need, even if it might not be a problem here. Use a MasterCard or Visa if you can.
I tend to agree, although I checked my statements and I used AMEX for the U2 lottery run by TicketsToday in October 2023 and got tickets. And the 1 GBP test charge went through on my AMEX for the London show (too late to change now for UK). So I suspect (hope) it's just a TicketsToday Australia issue. They need to make it right for those affected.
Just catching up to this. Also used Amex. Haven't got an SMS, email or anything. And of course no charges on the card. I'm completely numb. All those years of paying to 10C a complete waste of money. I want a refund of every dollar.
Just catching up to this. Also used Amex. Haven't got an SMS, email or anything. And of course no charges on the card. I'm completely numb. All those years of paying to 10C a complete waste of money. I want a refund of every dollar.
I get the anger and frustration but I really think they will be able to work this out. It is not a one or two person issue this is wide spread.
I mean they did 3 lottos last year surely they can send an email out to give you the opportunity to use another payment.
Just catching up to this. Also used Amex. Haven't got an SMS, email or anything. And of course no charges on the card. I'm completely numb. All those years of paying to 10C a complete waste of money. I want a refund of every dollar.
I get the anger and frustration but I really think they will be able to work this out. It is not a one or two person issue this is wide spread.
I mean they did 3 lottos last year surely they can send an email out to give you the opportunity to use another payment.
You're exactly right. But even if they fix it, I won't get tickets according to seniority in 10C. We already missed those. I had to get seated as I have a disability.
Just catching up to this. Also used Amex. Haven't got an SMS, email or anything. And of course no charges on the card. I'm completely numb. All those years of paying to 10C a complete waste of money. I want a refund of every dollar.
I get the anger and frustration but I really think they will be able to work this out. It is not a one or two person issue this is wide spread.
I mean they did 3 lottos last year surely they can send an email out to give you the opportunity to use another payment.
You're exactly right. But even if they fix it, I won't get tickets according to seniority in 10C. We already missed those. I had to get seated as I have a disability.
I could be wrong since all I have seen are Golden Circle wins but in the past RES seniority seating happens at a later date. You just know that you won or not. Hopefully that is correct and you are in the initial seat assignment.
FYI just chatted to someone at Amex. They've clearly had a few calls - she said there was internal group chat about this. The consensus seems to be that the American merchant (presumably TicketsToday) only accept US Amex's. What a cluster.
FYI just chatted to someone at Amex. They've clearly had a few calls - she said there was internal group chat about this. The consensus seems to be that the American merchant (presumably TicketsToday) only accept US Amex's. What a cluster.
Americans used their Amex's and got declined as well though.
I was originally going to use my AMEX but decided against it. Hopefully the people who missed out due to the AMEX issue are able to sort things out. Looking forward to seeing as many of you as possible at Sydney, Mebourne and Goldy!
I'm one of the people who've missed out Australian shows thanks to Ticketmaster accepting Amex for registration, then declining it for ticket purchase.
I'm beyond shattered, and have absolutely no faith this issue will be rectified in a reasonable manner. Even if they do another ballot, there's no way any 10C seniority would be incorporated into the seating allocations.
I don't have a lot of money. I have a disability (hence the need for seating). I've poured hundreds of dollars into Ten Club member purely for the benefit of the best shot at the best tickets for a tour that took a decade to come.
Hi, this is a known issue and we are working through this. Could you please escalate your request here > https://tktmstr.co/SubmitRequest
Melbourne 03/03/1998
Melbourne 19/02/2003
Melbourne 13/11/2006
Melbourne 20/11/2009
Melbourne BDO 24/01/2014
Sydney BDO 26/01/2014
EV Melbourne 16/02/2014
EV Melbourne 18/02/2014 San Diego 2022 LA 1 2022 LA 2 2022 Phoenix 2022
I'm one of the people who've missed out Australian shows thanks to Ticketmaster accepting Amex for registration, then declining it for ticket purchase.
I'm beyond shattered, and have absolutely no faith this issue will be rectified in a reasonable manner. Even if they do another ballot, there's no way any 10C seniority would be incorporated into the seating allocations.
I don't have a lot of money. I have a disability (hence the need for seating). I've poured hundreds of dollars into Ten Club member purely for the benefit of the best shot at the best tickets for a tour that took a decade to come.
I want that money back. Simple as that.
Did you do what most of us did and email TM AU? And 10C? And we all called and messaged AMEX... as per my post above it got their stuttering.
Comments
Ok… maybe I am still a little angry.
(Jeff Tweedy, Sydney 2007)
“Put yer good money on the sunrise”
(Tim Rogers)
Similarly, Ticketmaster NZ does not allow AMEX, so I used my Mastercard and did get approved.
After seeing that, I would absolutely not risk it for the USA shows if there is no need, even if it might not be a problem here. Use a MasterCard or Visa if you can.
2012: Atlanta
2013: London ONT / Wrigley Field / Pittsburgh / Buffalo / San Diego / Los Angeles I / Los Angeles II
2014: Cincinnati / St. Louis / Tulsa / Lincoln / Detroit / Denver
2015: New York City
2016: Ft. Lauderdale / Miami / Jacksonville / Greenville / Hampton / Columbia / Lexington / Philly II / New York City II / Toronto II / Bonnaroo / Telluride / Fenway I / Wrigley I / Wrigley - II / TOTD - Philadelphia, San Francisco
2017: Ohana Fest (EV)
2018: Amsterdam I / Amsterdam II / Seattle I / Seattle II / Boston I / Boston II
2021: Asbury Park / Ohana Encore 1 / Ohana Encore 2
2022: Phoenix / LA I / LA II / Quebec City / Ottawa / New York City / Camden / Nashville / St. Louis / Denver
2023: St. Paul II
2024: Las Vegas I / Las Vegas II / New York City I / New York City II / Philly I / Philly II / Baltimore
10 years is way too long of a time to then have to deal with this nonsense.
Till there aint nothing left worth taking away from me.....
I have emailed Tenclubsupport@ticketmaster.com in hope I can change to Visa somehow!
I mean they did 3 lottos last year surely they can send an email out to give you the opportunity to use another payment.
I think I may still be a little angry, sorry.
I'm beyond shattered, and have absolutely no faith this issue will be rectified in a reasonable manner. Even if they do another ballot, there's no way any 10C seniority would be incorporated into the seating allocations.
I don't have a lot of money. I have a disability (hence the need for seating). I've poured hundreds of dollars into Ten Club member purely for the benefit of the best shot at the best tickets for a tour that took a decade to come.
I want that money back. Simple as that.