No AMEX for Australia????

245

Comments

  • dumb_old_sponge_mop
    dumb_old_sponge_mop Posts: 10
    Same happened to me so missed out on Melb and Syd .

     I followed the recommendation to inform our credit card company (Amex) that a charge would be coming from a US based company with merchant decripter Ticketmaster Pearl Jam….the declined charge had merchant Islas Ticketstoday AUD so many be that’s why?




  • dumb_old_sponge_mop
    dumb_old_sponge_mop Posts: 10
    Edited bc typos.

    dumb_old_sponge_mop said:
    Same happened to me so missed out on Melb and Syd .

     I followed the recommendation to inform our credit card company (Amex) that a charge would be coming from a US based company with merchant decripter Ticketmaster Pearl Jam….the declined charge had merchant as  Ticketstoday AUD so maybe that’s why?





  • PJNB
    PJNB Posts: 13,890
    dumb_old_sponge_mop said:
    Same happened to me so missed out on Melb and Syd .

     I followed the recommendation to inform our credit card company (Amex) that a charge would be coming from a US based company with merchant decripter Ticketmaster Pearl Jam….the declined charge had merchant Islas Ticketstoday AUD so many be that’s why?




    That sucks they did not even have the merchant for you to say. Not sure it would of mattered but still that’s something that should of been sorted correctly before the lotto. 
  • gotthebottle
    gotthebottle San Diego Posts: 3,739
    edited February 2024
    dumb_old_sponge_mop said:
    Same happened to me so missed out on Melb and Syd .

     I followed the recommendation to inform our credit card company (Amex) that a charge would be coming from a US based company with merchant decripter Ticketmaster Pearl Jam….the declined charge had merchant Islas Ticketstoday AUD so many be that’s why?




    No... it was AMEX error and we need anyone this happened to to email tenclubsupport@ticketmaster.com
    And tell them exactly... you applied for presale with a card that was accepted... then denied for no reason other than AMEX thought it was fraud. 
    There are many of us and 10club can make it right if we all let tylermoore know it wasn't isolated incident. 
    Info@tenclub.net too

    Post edited by gotthebottle on
  • GlowGirl
    GlowGirl New York, NY Posts: 12,069
    I feel really bad for everyone this happened to. I really hope it can be straightened out in your favor. I am curious if they charged those small amounts as a test on your cards. I didn't use Amex but my card accepted the $1.00 charges from Germany and the UK. So, I was wondering if those of you who had your card declined had those small charges accepted. If so, that is really screwed up on the part of Amex.
  • gotthebottle
    gotthebottle San Diego Posts: 3,739
    edited February 2024
    GlowGirl said:
    I feel really bad for everyone this happened to. I really hope it can be straightened out in your favor. I am curious if they charged those small amounts as a test on your cards. I didn't use Amex but my card accepted the $1.00 charges from Germany and the UK. So, I was wondering if those of you who had your card declined had those small charges accepted. If so, that is really screwed up on the part of Amex.
    The main point.... if AMEX not allowed then it should tell you that and not have the AMEX ICON right there and accept your card. 
    NZ sign up wouldn't take it. 
    If my AMEX wasn't allowed I have 3 other cards to use. 
    Post edited by gotthebottle on
  • MysteryTrain
    MysteryTrain Singapore Posts: 1,189
    I just called AMEX and true enough, they declined my transaction. WTF??!!
  • GlowGirl
    GlowGirl New York, NY Posts: 12,069
    gotthebottle said:
    GlowGirl said:
    I feel really bad for everyone this happened to. I really hope it can be straightened out in your favor. I am curious if they charged those small amounts as a test on your cards. I didn't use Amex but my card accepted the $1.00 charges from Germany and the UK. So, I was wondering if those of you who had your card declined had those small charges accepted. If so, that is really screwed up on the part of Amex.
    The main point.... if AMEX not allowed then it should tell you that and not have the AMEX ICON right there and accept your card. 
    NZ sign up wouldn't take it. 
    If my AMEX wasn't allowed I have 3 other cards to use. 
    Right. I totally agree. Amex should not have been offered as a choice if they were not going to accept it. I hope they can make it right for all of you. This really sucks.

  • SPEEDY MCCREADY
    SPEEDY MCCREADY Posts: 26,834
    I would be FUCKING LIVID!!!!!
    Take me piece by piece.....
    Till there aint nothing left worth taking away from me.....
  • Aliveguy10
    Aliveguy10 Posts: 4
    It was not AMEX.  I got the text as I was walking into dinner.  As soon as I got out I was on the phone with Amex.  My call was escalated to their platinum fraud team.  I have  way with words.  

    The credit card did not decline the charge.  Tickets Today did because of “suspected fraud.”  I too had called AMEX 2 days ago so that they would be aware ticket charges from Australia and potentially Europe would be forthcoming over the next few weeks.  Their fraud team advise I contact Ticketmaster Australia.    

    FWIW
  • PJNB
    PJNB Posts: 13,890
    Aliveguy10 said:
    It was not AMEX.  I got the text as I was walking into dinner.  As soon as I got out I was on the phone with Amex.  My call was escalated to their platinum fraud team.  I have  way with words.  

    The credit card did not decline the charge.  Tickets Today did because of “suspected fraud.”  I too had called AMEX 2 days ago so that they would be aware ticket charges from Australia and potentially Europe would be forthcoming over the next few weeks.  Their fraud team advise I contact Ticketmaster Australia.    

    FWIW
    I have no clue how charges happen with credit cards and lottos but that makes zero sense to me. Why would ticketstoday send out a charge to Amex just to cancel it for fraud n their own after?
  • goldrush
    goldrush everybody knows this is nowhere Posts: 7,790
    SPEEDY MCCREADY said:
    I would be FUCKING LIVID!!!!!
    I just feel numb, to be honest, I’m not even angry anymore. It was hard enough trying to justify almost $300 per ticket in the first place, now missing out in this way is complete bullshit. 

    10 years we’ve waited for a tour. 10 FUCKING YEARS. Then they announce 3 shows and fans still get fucked over in this way…

    Ok… maybe I am still a little angry.
    “Do not postpone happiness”
    (Jeff Tweedy, Sydney 2007)

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  • Goofee
    Goofee Melbourne Posts: 12
    This was not an Amex error. It's an error with Ticketstoday (Third party used by Ticketmaster) who don't allow Amex even though Ticketmaster do. This is really unfair. According to Amex Ticketstoday tried to charge my card for 3 different concerts and then later rejected their own payment. Really disappointing. Can someone please help?
    Melbourne 03/03/1998 Melbourne 19/02/2003 Melbourne 13/11/2006 Melbourne 20/11/2009 Melbourne BDO 24/01/2014 Sydney BDO 26/01/2014 EV Melbourne 16/02/2014 EV Melbourne 18/02/2014 San Diego 2022 LA 1 2022 LA 2 2022 Phoenix 2022
  • SHZA
    SHZA St. Louis, MO USA Posts: 4,314
    edited February 2024
    According to emails from Amex posted in the facebook 10c group, the problem is that the merchant (ticketstoday) no longer accepts Amex


    Post edited by SHZA on
  • PJNB
    PJNB Posts: 13,890
    Goofee said:
    This was not an Amex error. It's an error with Ticketstoday (Third party used by Ticketmaster) who don't allow Amex even though Ticketmaster do. This is really unfair. According to Amex Ticketstoday tried to charge my card for 3 different concerts and then later rejected their own payment. Really disappointing. Can someone please help?
    Thats pretty unfortunate. It seems wide spread enough they have to do something about it. I would expect them to reach out to all that got the Amex declined issue and ask for another form of payment. Be patient hopefully they fix this mess. 
  • MysteryTrain
    MysteryTrain Singapore Posts: 1,189
    Strength in numbers, let's just all email Tenclubsupport@ticketmaster.com, as this is clearly a serious problem!

  • KPLATT
    KPLATT Posts: 28
    10c needs to fix this. 
  • Goofee
    Goofee Melbourne Posts: 12
    SHZA said:
    According to emails from Amex posted in the facebook 10c group, the problem is that the merchant (ticketstoday) no longer accepts Amex


    This confirms it. Ticketmaster AU allow AMEX, but TicketsToday does not. 

    Similarly, Ticketmaster NZ does not allow AMEX, so I used my Mastercard and did get approved.
    Melbourne 03/03/1998 Melbourne 19/02/2003 Melbourne 13/11/2006 Melbourne 20/11/2009 Melbourne BDO 24/01/2014 Sydney BDO 26/01/2014 EV Melbourne 16/02/2014 EV Melbourne 18/02/2014 San Diego 2022 LA 1 2022 LA 2 2022 Phoenix 2022
  • Weston1283
    Weston1283 Fredericksburg, VA Posts: 5,015
    SHZA said:
    According to emails from Amex posted in the facebook 10c group, the problem is that the merchant (ticketstoday) no longer accepts Amex


    Oh man, thats rough

    After seeing that, I would absolutely not risk it for the USA shows if there is no need, even if it might not be a problem here.  Use a MasterCard or Visa if you can.
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  • SPEEDY MCCREADY
    SPEEDY MCCREADY Posts: 26,834
    goldrush said:
    SPEEDY MCCREADY said:
    I would be FUCKING LIVID!!!!!
    I just feel numb, to be honest, I’m not even angry anymore. It was hard enough trying to justify almost $300 per ticket in the first place, now missing out in this way is complete bullshit. 

    10 years we’ve waited for a tour. 10 FUCKING YEARS. Then they announce 3 shows and fans still get fucked over in this way…

    Ok… maybe I am still a little angry.
    I hope one way or another you are able to score tickets for these shows. 
    10 years is way too long of a time to then have to deal with this nonsense. 
    Take me piece by piece.....
    Till there aint nothing left worth taking away from me.....

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