I just got an email response from tickets today saying the seat assignments are random, seniority is not taken into account. This is in direct conflict with what was posted by the band. WTF.
Can you post the response?
I tried I guess the pic didn't upload. Here's the text from the first email:
Louis (Ticketstoday)
Apr 26, 2023, 17:01 GMT+1
Hello Allison, Thank you for reaching out to us. We understand that you're wondering about your granted tickets.
The automated ticket request system is totally random. Your not guaranteed seats that you think are good based on priority. You were granted tickets based on availability and quantity of tickets requested.
Thank you, Louis ZRT337 TicketsToday Customer Service Department
Then I shared the Pearl Jam presale post that speaks to seniority and I got this back. I can't even believe this garbage.
Louis (Ticketstoday)
Apr 26, 2023, 18:05 GMT+1
Hello Allison,
As stated before, you're not guaranteed seats that you think are good based on priority. As per the information you attached, "be aware Ten Club seated tickets will be spread farther back into the uppermost levels, and include some of the best seat locations in the house".
The seats you were granted are in the uppermost levels.
Thank you, Louis ZRT337 TicketsToday Customer Service Department
I just got an email response from tickets today saying the seat assignments are random, seniority is not taken into account. This is in direct conflict with what was posted by the band. WTF.
I just got an email response from tickets today saying the seat assignments are random, seniority is not taken into account. This is in direct conflict with what was posted by the band. WTF.
“What you think are good” no, lets go with what typically is considered premium priced and typically more desireable. That “what YOU think are good” was an erroneous statement
“What you think are good” no, lets go with what typically is considered premium priced and typically more desireable. That “what YOU think are good” was an erroneous statement
The whole exchange was quite rude, offensive, and purposely deceptive.
FWIW... 10C = 439XXX Only single seats were requested.
AUS N1 = Sect 218 Row H (Priority 3 - GA/Reserved) AUS N2 = Sect 206 Row E (Priority 4 - GA/Reserved)
I've never been in the upper deck for a PJ show. I'm trying to get to the mindset of "at least I'm in the building," but I'm not quite there year. We shall see what F2F has to offer in the coming weeks.
11/15/2013 - Dallas, TX; 11/16/2013 - Oklahoma City, OK;
FWIW... 10C = 439XXX Only single seats were requested.
AUS N1 = Sect 218 Row H (Priority 3 - GA/Reserved) AUS N2 = Sect 206 Row E (Priority 4 - GA/Reserved)
I've never been in the upper deck for a PJ show. I'm trying to get to the mindset of "at least I'm in the building," but I'm not quite there year. We shall see what F2F has to offer in the coming weeks.
I'm pretty much there, but taking the same approach. My only issue is that i'm prob going to have to get really lucky to get "good seats" on F2F and I'm not sure anyone is going to be in a hurry to grab my crappy one. At this point, I just hope the dude that said the sound sucks in the arena is wrong.
KC 2010 Lincoln 2014 New York 2016 Seattle 2018 St Louis 2022
I just got an email response from tickets today saying the seat assignments are random, seniority is not taken into account. This is in direct conflict with what was posted by the band. WTF.
If this is the case there is a serious issue as this is in conflict with Ten Club membership ticket policy. Seniority matters. It's why thousands of us have made damn sure we renewed our memberships every year.
Explanation of paid membership benefits:
PRIORITY TICKETING - Ten Club holds the best tickets in the house for members-only presale opportunities and rewards longtime fans for their dedication with seniority-based seating. Ten Club continually improves upon its ticketing program to ensure that fan club members have access to the most tickets possible per show.
Yup, it's in direct conflict with what I was told I was buying with my 30 years of membership dues and in conflict with the tour post made by the band for this tour.
I was hopeful that even though they handed the Ten Club over to Ticketmaster, this band would still honor their longstanding commitments to their fans. Doesn't seem like that's the case.
I just got an email response from tickets today saying the seat assignments are random, seniority is not taken into account. This is in direct conflict with what was posted by the band. WTF.
Forward email to 10c. Please.
Ohhhhh I did
👍
1996.....Toronto 2005.....Hamilton 2011.....Toronto N1, Toronto N2, Hamilton 2013.....London, Buffalo 2014.....Detroit 2016.....Toronto N1 Toronto N2, Boston N1, Boston N2, Chicago N1 2018.....Seattle N1, Seattle N2 2022.....San Diego, Los Angeles N1, Los Angeles N2, Phoenix, Oakland N1, Oakland N2, Quebec City, Ottawa, Hamilton, Toronto 2023.....Fort Worth N1, Fort Worth N2, Austin N1, Austin N2 2024.....Las Vegas N1, Las Vegas N2, Los Angeles N1, Los Angeles N2, Boston N1, Boston N2 2025.....????????????????????????????????????????????????????????????????
I just got an email response from tickets today saying the seat assignments are random, seniority is not taken into account. This is in direct conflict with what was posted by the band. WTF.
If this is the case there is a serious issue as this is in conflict with Ten Club membership ticket policy. Seniority matters. It's why thousands of us have made damn sure we renewed our memberships every year.
Explanation of paid membership benefits:
PRIORITY TICKETING - Ten Club holds the best tickets in the house for members-only presale opportunities and rewards longtime fans for their dedication with seniority-based seating. Ten Club continually improves upon its ticketing program to ensure that fan club members have access to the most tickets possible per show.
They've moved to the DMB/Warehouse model also in cohoots with TM/LN. This is what the Warehouse says about seniority seat assignments. I've put in for DMB shows in ATL and WPB every year since 99 except for this year, and each year my seats have gotten worse:
Seniority Ticketing Status For the majority of shows, returning members will be offered priority seating based upon their original date of membership. The longer you remain a member of the Warehouse, the better your seats at shows will be.
It's like that for most places.. Normally I would want better seats, but, Moody and Dickies aren't that big of a place. Seats will be good to awesome wherever you are in my opinion. Just how it shaked out this time around. Check out some images of those places, making it in the building before the public sale is a winner IMO.
This. All day long. I've never been to the venue (upcoming shows will be first time) but I'm happy to have tickets and be in the building. For those curious - N1 Sec 115, N2 Sec 111. 10C number 420XXX.
Look at everyone's seat location. I've only seen two people with seats in 106-108 and none in 120-118. 99% of the Austin comments have seats in 110-116, rear floor sections or in upper levels. All in rear end of arena. Either they completely f'd up seniority seating or they lied about only 10% of the tickets going premium. There is just no way more ten club members aren't in better seats without an f up. don't be happy to just be in the building when they don't deliver on the process they created. everyone with Austin tickets should be pissed.
Or, lots of great seats will be available at regular price on FRI???
More likely lots of great seats will be available at outrageous Platinum prices Friday.
It's like that for most places.. Normally I would want better seats, but, Moody and Dickies aren't that big of a place. Seats will be good to awesome wherever you are in my opinion. Just how it shaked out this time around. Check out some images of those places, making it in the building before the public sale is a winner IMO.
This. All day long. I've never been to the venue (upcoming shows will be first time) but I'm happy to have tickets and be in the building. For those curious - N1 Sec 115, N2 Sec 111. 10C number 420XXX.
Look at everyone's seat location. I've only seen two people with seats in 106-108 and none in 120-118. 99% of the Austin comments have seats in 110-116, rear floor sections or in upper levels. All in rear end of arena. Either they completely f'd up seniority seating or they lied about only 10% of the tickets going premium. There is just no way more ten club members aren't in better seats without an f up. don't be happy to just be in the building when they don't deliver on the process they created. everyone with Austin tickets should be pissed.
Or, lots of great seats will be available at regular price on FRI???
More likely lots of great seats will be available at outrageous Platinum prices Friday.
I just got an email response from tickets today saying the seat assignments are random, seniority is not taken into account. This is in direct conflict with what was posted by the band. WTF.
If this is the case there is a serious issue as this is in conflict with Ten Club membership ticket policy. Seniority matters. It's why thousands of us have made damn sure we renewed our memberships every year.
Explanation of paid membership benefits:
PRIORITY TICKETING - Ten Club holds the best tickets in the house for members-only presale opportunities and rewards longtime fans for their dedication with seniority-based seating. Ten Club continually improves upon its ticketing program to ensure that fan club members have access to the most tickets possible per show.
They've moved to the DMB/Warehouse model also in cohoots with TM/LN. This is what the Warehouse says about seniority seat assignments. I've put in for DMB shows in ATL and WPB every year since 99 except for this year, and each year my seats have gotten worse:
Seniority Ticketing Status For the majority of shows, returning members will be offered priority seating based upon their original date of membership. The longer you remain a member of the Warehouse, the better your seats at shows will be.
Warehouse always has said random lottery at first, and then filled by seniority. I'm a day one member.
I just got an email response from tickets today saying the seat assignments are random, seniority is not taken into account. This is in direct conflict with what was posted by the band. WTF.
If this is the case there is a serious issue as this is in conflict with Ten Club membership ticket policy. Seniority matters. It's why thousands of us have made damn sure we renewed our memberships every year.
Explanation of paid membership benefits:
PRIORITY TICKETING - Ten Club holds the best tickets in the house for members-only presale opportunities and rewards longtime fans for their dedication with seniority-based seating. Ten Club continually improves upon its ticketing program to ensure that fan club members have access to the most tickets possible per show.
They've moved to the DMB/Warehouse model also in cohoots with TM/LN. This is what the Warehouse says about seniority seat assignments. I've put in for DMB shows in ATL and WPB every year since 99 except for this year, and each year my seats have gotten worse:
Seniority Ticketing Status For the majority of shows, returning members will be offered priority seating based upon their original date of membership. The longer you remain a member of the Warehouse, the better your seats at shows will be.
Warehouse always has said random lottery at first, and then filled by seniority. I'm a day one member.
She has a crappy 10C#. Still was hoping for something better. Will be watching F2F for upgrades. This is all we tried for this tour. Stoked for Austin.
It seems like now that they’re acquiring the majority of the venue (instead of just some of the best seats) for the club, they’re having difficulties scaling up the assignment task to the point where it’s having cataclysmic impacts on some shows.
This is 1000% NOT true, Ticketmaster has gradually taken away fan club tickets for ALL artists, I am curious where you get this????
From what I gather, it's the opposite of what you are saying, artists are getting less tickets for fans and in turn, the tickets that the fans ARE getting, aren't as good, again, I am wondering where the opinion that that the band is getting the majority of the tickets for their fans????
They just had monster jam trucks in it, it’s a basketball arena.
One of em I’m flr 2 R12, other night I’m flr 4 row 12.
Tip from a pro: the sizes and drawing scales are never perfect. The day of the Bruce show dozens of tix were listed at face on TM and sat there because scalpers sleep on day-of-show releases. The Bruce tix were first 2 rows behind stage, subscribe to their twitter feed to see realtime release info.
not the best tickets, but I'm happy to have them. It is easily worth Membership cost to get these seats at face value and be guaranteed to see the best band in the word.
It seems like now that they’re acquiring the majority of the venue (instead of just some of the best seats) for the club, they’re having difficulties scaling up the assignment task to the point where it’s having cataclysmic impacts on some shows.
This is 1000% NOT true, Ticketmaster has gradually taken away fan club tickets for ALL artists, I am curious where you get this????
From what I gather, it's the opposite of what you are saying, artists are getting less tickets for fans and in turn, the tickets that the fans ARE getting, aren't as good, again, I am wondering where the opinion that that the band is getting the majority of the tickets for their fans????
The 10C announcement on 4/20 that says they're now getting the majority of the venue?
It's almost like they do for Phish. No guarantee you'll get tickets at all, but if you do they're completely random seats. No one pays anything extra for the opportunity either. Maybe there's less demand though- they tour ALL year long, about 3x the quantity of dates PJ does in a year. It's hard to tell if they even did seniority at all for Austin. Where the hell are the seats close to the stage on the sides which I've come to expect?! Those are all "Priority" or whatever they call it now?
Less demand???? Phish is playing 7 nights at MSG in July/August, Pearl Jam played 1 show there last year, how is that less demand???
In a policy statement issued in July about its fan club tickets, Ticketmaster called the fan club allocation voluntary. But managers and agents throughout the business said that it had been accepted as a standard — if unevenly applied — practice for years, until Ticketmaster recently surprised the business by clamping down.
“Ticketmaster has always agreed that for that 8 percent of tickets, bands could do pretty much whatever they want with them,” said Mike Luba, String Cheese Incident’s manager. “Now it feels like that scene in ‘Star Wars’ with the trash compactor, where the walls are about to squash everybody out.”
ANYONE who thinks that Pearl Jam is getting more fan club tickets to sell/distribute to fan club members is sadly mistaken.
Comments
Louis (Ticketstoday)
Apr 26, 2023, 17:01 GMT+1
Thank you for reaching out to us. We understand that you're wondering about your granted tickets.
The automated ticket request system is totally random. Your not guaranteed seats that you think are good based on priority. You were granted tickets based on availability and quantity of tickets requested.
Thank you,
Louis ZRT337
TicketsToday Customer Service Department
Then I shared the Pearl Jam presale post that speaks to seniority and I got this back. I can't even believe this garbage.
Louis (Ticketstoday)
Apr 26, 2023, 18:05 GMT+1
As stated before, you're not guaranteed seats that you think are good based on priority. As per the information you attached, "be aware Ten Club seated tickets will be spread farther back into the uppermost levels, and include some of the best seat locations in the house".
The seats you were granted are in the uppermost levels.
Thank you,
Louis ZRT337
TicketsToday Customer Service Department
AUS N1 = Sect 218 Row H (Priority 3 - GA/Reserved)
AUS N2 = Sect 206 Row E (Priority 4 - GA/Reserved)
I've never been in the upper deck for a PJ show. I'm trying to get to the mindset of "at least I'm in the building," but I'm not quite there year. We shall see what F2F has to offer in the coming weeks.
11/15/2013 - Dallas, TX; 11/16/2013 - Oklahoma City, OK;
8/10/2018 - Safeco Field, Seattle, WA; 8/18 & 20/2018 - Wrigley Field, Chicago, IL; 9/2 & 4/2018 - Fenway Park, Boston, MA
7/8 & 9/2022 - Hyde Park, London, EN, UPCOMING: Nashville, St. Louis, OKC
Lincoln 2014
New York 2016
Seattle 2018
St Louis 2022
EV@ Innings Festival in AZ 2023
Explanation of paid membership benefits:
2005.....Hamilton
2011.....Toronto N1, Toronto N2, Hamilton
2013.....London, Buffalo
2014.....Detroit
2016.....Toronto N1 Toronto N2, Boston N1, Boston N2, Chicago N1
2018.....Seattle N1, Seattle N2
2022.....San Diego, Los Angeles N1, Los Angeles N2, Phoenix, Oakland N1, Oakland N2, Quebec City, Ottawa, Hamilton, Toronto
2023.....Fort Worth N1, Fort Worth N2, Austin N1, Austin N2
2024.....Las Vegas N1, Las Vegas N2, Los Angeles N1, Los Angeles N2, Boston N1, Boston N2
2025.....????????????????????????????????????????????????????????????????
Seniority Ticketing Status
For the majority of shows, returning members will be offered priority seating based upon their original date of membership. The longer you remain a member of the Warehouse, the better your seats at shows will be.
Night 2 sec. 115 - single
Normally in past on side balconies
not back corner balconies
287xxx
N2 Flr row 3
1391xx
4/5,6/9/2003, 9/1/05, 12/7/2005, 7/15,16,18/2006, 8/5/2007
6/24,25/08,6/27/08,6/28/08,6/30/08
9/21,22/2009, 10/4/2009
5/6,7,9/2010, 9/3/2011 9/4/2011, 11/15/2013,
11/16/2013, 12/8/2013, 10/5/2014, 10/12/2014,
4/23, 5/10, 5/12, 8/20, 8/22 2016,
8/8, 8/10, 8/18, 8/20 2018, 5/12, 5/13, 9/20 2022
She has a crappy 10C#. Still was hoping for something better. Will be watching F2F for upgrades. This is all we tried for this tour. Stoked for Austin.
From what I gather, it's the opposite of what you are saying, artists are getting less tickets for fans and in turn, the tickets that the fans ARE getting, aren't as good, again, I am wondering where the opinion that that the band is getting the majority of the tickets for their fans????
4/5,6/9/2003, 9/1/05, 12/7/2005, 7/15,16,18/2006, 8/5/2007
6/24,25/08,6/27/08,6/28/08,6/30/08
9/21,22/2009, 10/4/2009
5/6,7,9/2010, 9/3/2011 9/4/2011, 11/15/2013,
11/16/2013, 12/8/2013, 10/5/2014, 10/12/2014,
4/23, 5/10, 5/12, 8/20, 8/22 2016,
8/8, 8/10, 8/18, 8/20 2018, 5/12, 5/13, 9/20 2022
One of em I’m flr 2 R12, other night I’m flr 4 row 12.
Tip from a pro: the sizes and drawing scales are never perfect. The day of the Bruce show dozens of tix were listed at face on TM and sat there because scalpers sleep on day-of-show releases. The Bruce tix were first 2 rows behind stage, subscribe to their twitter feed to see realtime release info.
4/5,6/9/2003, 9/1/05, 12/7/2005, 7/15,16,18/2006, 8/5/2007
6/24,25/08,6/27/08,6/28/08,6/30/08
9/21,22/2009, 10/4/2009
5/6,7,9/2010, 9/3/2011 9/4/2011, 11/15/2013,
11/16/2013, 12/8/2013, 10/5/2014, 10/12/2014,
4/23, 5/10, 5/12, 8/20, 8/22 2016,
8/8, 8/10, 8/18, 8/20 2018, 5/12, 5/13, 9/20 2022
night 1 - sect 115
night 2 - section 116
not the best tickets, but I'm happy to have them. It is easily worth Membership cost to get these seats at face value and be guaranteed to see the best band in the word.
There are no kings inside the gates of eden
4/5,6/9/2003, 9/1/05, 12/7/2005, 7/15,16,18/2006, 8/5/2007
6/24,25/08,6/27/08,6/28/08,6/30/08
9/21,22/2009, 10/4/2009
5/6,7,9/2010, 9/3/2011 9/4/2011, 11/15/2013,
11/16/2013, 12/8/2013, 10/5/2014, 10/12/2014,
4/23, 5/10, 5/12, 8/20, 8/22 2016,
8/8, 8/10, 8/18, 8/20 2018, 5/12, 5/13, 9/20 2022
4/5,6/9/2003, 9/1/05, 12/7/2005, 7/15,16,18/2006, 8/5/2007
6/24,25/08,6/27/08,6/28/08,6/30/08
9/21,22/2009, 10/4/2009
5/6,7,9/2010, 9/3/2011 9/4/2011, 11/15/2013,
11/16/2013, 12/8/2013, 10/5/2014, 10/12/2014,
4/23, 5/10, 5/12, 8/20, 8/22 2016,
8/8, 8/10, 8/18, 8/20 2018, 5/12, 5/13, 9/20 2022
https://www.nytimes.com/2015/10/05/business/media/bands-and-ticketmaster-wrangle-over-rules-for-fan-club-sales.html
In a policy statement issued in July about its fan club tickets, Ticketmaster called the fan club allocation voluntary. But managers and agents throughout the business said that it had been accepted as a standard — if unevenly applied — practice for years, until Ticketmaster recently surprised the business by clamping down.
“Ticketmaster has always agreed that for that 8 percent of tickets, bands could do pretty much whatever they want with them,” said Mike Luba, String Cheese Incident’s manager. “Now it feels like that scene in ‘Star Wars’ with the trash compactor, where the walls are about to squash everybody out.”
ANYONE who thinks that Pearl Jam is getting more fan club tickets to sell/distribute to fan club members is sadly mistaken.
4/5,6/9/2003, 9/1/05, 12/7/2005, 7/15,16,18/2006, 8/5/2007
6/24,25/08,6/27/08,6/28/08,6/30/08
9/21,22/2009, 10/4/2009
5/6,7,9/2010, 9/3/2011 9/4/2011, 11/15/2013,
11/16/2013, 12/8/2013, 10/5/2014, 10/12/2014,
4/23, 5/10, 5/12, 8/20, 8/22 2016,
8/8, 8/10, 8/18, 8/20 2018, 5/12, 5/13, 9/20 2022