Pearl Jam 2020 European Tour Postponed

Micheyb21

Annoyingly every airline is different- they are bane of my travel agent life. Some like Emirates and indeed LOT are being amazing and super helpful whereas others are being stingy. Thanks for heads up re Swiss too-  I will contact them for sure next week.

PJNB - for your hotel issues- in UK/EU we have a chargeback protection for payments of goods/services paid using credit/debit. If the hotel booker is refusing to refund you could also go to your bank/cc company and ask them to recoup money but im not sure if there is something similar in Canada/US - i would imagine there is though.

This advice applies to anyone who is waiting for refunds- companies do not like chargebacks sent to them so they will try to avoid that wherever possible. If they still dont refund then its the best way to get your money back.  Travel insurance also may cover especially if anyone has an annual policy that was in place prior to covid19 as if government restrictions stop you going you should be entitled to refunds or at least credit valid for next year.

Fingers crossed people start getting their money back

EMC77

I got cancelled flights with Ryainair and Air wings. Ryanair said they'll refund when the coronavirus crisis is over... 🤷🏼‍♀️
Air Wings offered me a voucher that I didn't accept, they didn't answer any of the 2 complaints I've made...

Micheyb21

EMC77 said:

I got cancelled flights with Ryainair and Air wings. Ryanair said they'll refund when the coronavirus crisis is over... 🤷🏼‍♀️
Air Wings offered me a voucher that I didn't accept, they didn't answer any of the 2 complaints I've made...

if the airline cancel your flight they have to give you a refund legally. it might take longer to process because this situation has had such a huge impact but nonetheless keep pushing for it and if the airline does not play ball — speak to your bank or credit card company to get them to do the refund.

Good luck and fingers crossed

PSUpearljam

PJNB said:

PSUpearljam said:

I live in Switzerland and travel between Schengen nations is open as of June 15 in Switzerland.  The BUD to ZUR flight will not get canceled.  I was scheduled to be on that flight and I called Swiss Air yesterday.  You can request a refund without a change fee or take the flight credit along with 50 CHF voucher.  I opted for the credit and voucher since I will take some flight before the end of the year.  You should not count on Swiss Air doing anything to assist you.  I fly them all the time for work and they are a terrible airline.  Be prepared to sit on hold for a long time when calling to reach a customer support representative. 

Thanks for the heads up. So the voucher has to be used by the end of the year or you have to fly by the end of the year? 

The Swiss Air rep I spoke to said the voucher has to be used to book a flight by the end of the year.  It can be for a flight in 2021.

Froggie

PSUpearljam said:

PJNB said:

PSUpearljam said:

I live in Switzerland and travel between Schengen nations is open as of June 15 in Switzerland.  The BUD to ZUR flight will not get canceled.  I was scheduled to be on that flight and I called Swiss Air yesterday.  You can request a refund without a change fee or take the flight credit along with 50 CHF voucher.  I opted for the credit and voucher since I will take some flight before the end of the year.  You should not count on Swiss Air doing anything to assist you.  I fly them all the time for work and they are a terrible airline.  Be prepared to sit on hold for a long time when calling to reach a customer support representative. 

Thanks for the heads up. So the voucher has to be used by the end of the year or you have to fly by the end of the year? 

The Swiss Air rep I spoke to said the voucher has to be used to book a flight by the end of the year.  It can be for a flight in 2021.

Thanks for the update, I have two flights booked with Swiss Air. Even if PJ don't return to Zurich looks like we'll be going either way as the hotel is also non-refundable. I'm sure Zurich is a cool city to visit.

JPPJ84

Froggie said:

PSUpearljam said:

PJNB said:

PSUpearljam said:

I live in Switzerland and travel between Schengen nations is open as of June 15 in Switzerland.  The BUD to ZUR flight will not get canceled.  I was scheduled to be on that flight and I called Swiss Air yesterday.  You can request a refund without a change fee or take the flight credit along with 50 CHF voucher.  I opted for the credit and voucher since I will take some flight before the end of the year.  You should not count on Swiss Air doing anything to assist you.  I fly them all the time for work and they are a terrible airline.  Be prepared to sit on hold for a long time when calling to reach a customer support representative. 

Thanks for the heads up. So the voucher has to be used by the end of the year or you have to fly by the end of the year? 

The Swiss Air rep I spoke to said the voucher has to be used to book a flight by the end of the year.  It can be for a flight in 2021.

Thanks for the update, I have two flights booked with Swiss Air. Even if PJ don't return to Zurich looks like we'll be going either way as the hotel is also non-refundable. I'm sure Zurich is a cool city to visit.

It’s absolutely beautiful!

RideRick

Froggie said:

Thanks for the update, I have two flights booked with Swiss Air. Even if PJ don't return to Zurich looks like we'll be going either way as the hotel is also non-refundable. I'm sure Zurich is a cool city to visit.

Don't know what you will describe as cool but this is one cool picture of Zürich.

Thierry Henry

Any day now... 

JackD.

Thierry Henry said:

Any day now... 

?

JABK

Thierry Henry said:

Any day now... 

Let's hope so...

JackD.

Thierry Henry said:

Any day now... 

Is this hope, a guess or based on something you have heard?

Thierry Henry

JackD. said:

Thierry Henry said:

Any day now... 

Is this hope, a guess or based on something you have heard?

Sorry, it’s just hope. Hoping to get some news soon. 

RatherStarved

On the PJ website where the shows say “postponed, new date TBD” there is no longer a reference to the London show at all (previously it had said “cancelled” but still listed it).  This could mean absolutely nothing but maybe they are getting ready for a real update.

Froggie

Our flight from Budapest to Zurich flight has just been cancelled with Swiss Air but there is no refund option! What sort of joke operation are Swiss Air? Other Swiss Air flights moved by >4 hours and no refund option either.

PJNB

Froggie said:

Our flight from Budapest to Zurich flight has just been cancelled with Swiss Air but there is no refund option! What sort of joke operation are Swiss Air? Other Swiss Air flights moved by >4 hours and no refund option either.

What time flight where you on @Froggie

one_stone

PJNB said:

Froggie said:

Our flight from Budapest to Zurich flight has just been cancelled with Swiss Air but there is no refund option! What sort of joke operation are Swiss Air? Other Swiss Air flights moved by >4 hours and no refund option either.

What time flight where you on @Froggie

@Froggie On the Swiss Website they offer refunds for cancelled flights - you can request them through the form found here: https://www.swiss.com/ch/EN/customer-support/refund (at the bottom of the page after they repeatedly try to sell you the voucher-option).

JABK

Thierry Henry said:

JackD. said:

Thierry Henry said:

Any day now... 

Is this hope, a guess or based on something you have heard?

Sorry, it’s just hope. Hoping to get some news soon. 

We really could do with some good news...

one_stone

JABK said:

Thierry Henry said:

JackD. said:

Thierry Henry said:

Any day now... 

Is this hope, a guess or based on something you have heard?

Sorry, it’s just hope. Hoping to get some news soon. 

We really could do with some good news...

Something with a little more hope: The guy who knows stuff about Rock Werchter in the eFestivals - Forum has hinted that some news about Rock Werchter are coming soon. (https://www.efestivals.co.uk/forums/topic/233827-rock-werchter-2021/page/15/) Given that the last PJ tour announcements have always coincided with Rock Werchter announcing their headliners, there might be a chance for some news this week.

JPPJ84

PJNB said:

Froggie said:

Our flight from Budapest to Zurich flight has just been cancelled with Swiss Air but there is no refund option! What sort of joke operation are Swiss Air? Other Swiss Air flights moved by >4 hours and no refund option either.

What time flight where you on @Froggie

I‘m on the 9:40 flight, no news for that yet. 

JPPJ84

My main problem is that I couldn’t get excited even with new tour dates. I‘d still be anxious until spring next year at least