The email from 10C seems a touch out of line, but the OP didn't show us the text of his original email to them. He said he asked if there was anything they could do to help him in the future. How that email was worded might give us further insight as to why the response was worded the way it was, or maybe not. Either way, hope you recover quickly and completely Christopher. Sorry you missed the show, and hope you see many great shows to come in the future.
Yea everyone here is really making a judgment based on 1 side of the conversation. I'd like to see what was written to them to get that response before saying whether or not they were out of line.
The email from 10C seems a touch out of line, but the OP didn't show us the text of his original email to them. He said he asked if there was anything they could do to help him in the future. How that email was worded might give us further insight as to why the response was worded the way it was, or maybe not. Either way, hope you recover quickly and completely Christopher. Sorry you missed the show, and hope you see many great shows to come in the future.
Yea everyone here is really making a judgment based on 1 side of the conversation. I'd like to see what was written to them to get that response before saying whether or not they were out of line.
It really doesn't matter. The only professional response is some form of "sorry, this is our policy." The rest is unnecessary.
everybody wants the most they can possibly get
for the least they could possibly do
"...Dimitri...He talks to me...'.."The Ghost of Greece..".
"..That's One Happy Fuckin Ghost.."
“..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
The 10c was calling this person a liar. That isn't appropriate even if 80% of the people are liars.
and joked about a possible life threatening situation...
lets hope the writer of that email is never in a similar situation, or at least gets treated with a little more fucking respect if they do
THIS
ANY business will receive unnecessary requests and/or demands. But that is absolutely no reason to assume that every request you receive is based on a lie. Whomever wrote this response from the 10C should be ashamed of themselves. Basically called the OP a liar, and made a joke about running into a fellow fan in the hospital.
I'd be more open to forgive if this was an isolated incident, but there have been numerous similar cases of completely unprofessional responses from the 10C, and I have personally received at least one of them.
The email from 10C seems a touch out of line, but the OP didn't show us the text of his original email to them. He said he asked if there was anything they could do to help him in the future. How that email was worded might give us further insight as to why the response was worded the way it was, or maybe not. Either way, hope you recover quickly and completely Christopher. Sorry you missed the show, and hope you see many great shows to come in the future.
Yea everyone here is really making a judgment based on 1 side of the conversation. I'd like to see what was written to them to get that response before saying whether or not they were out of line.
It really doesn't matter. The only professional response is some form of "sorry, this is our policy." The rest is unnecessary.
I too think the email was in poor taste but maybe they figured if you were really having surgery, even within the week, the last thing on your mind would be exchanging your tickets. As it should be. So cut them a break, hope you have a full recovery.
God people are just way to emotional/sensitive in 2016. 10c made a joke because they ve probably heard tens of thousands of excuses over the years. You bought tickets that aren't refundable, why should they hook you up in the future?
God people are just way to emotional/sensitive in 2016. 10c made a joke because they ve probably heard tens of thousands of excuses over the years. You bought tickets that aren't refundable, why should they hook you up in the future?
Im with you but I'm an asshole so maybe they have a point
God people are just way to emotional/sensitive in 2016. 10c made a joke because they ve probably heard tens of thousands of excuses over the years. You bought tickets that aren't refundable, why should they hook you up in the future?
Couldn't agree more. Total generational divide too.
God people are just way to emotional/sensitive in 2016. 10c made a joke because they ve probably heard tens of thousands of excuses over the years. You bought tickets that aren't refundable, why should they hook you up in the future?
Couldn't agree more. Total generational divide too.
Ohh..possible good point..age can play a role in how these things affect us.
God people are just way to emotional/sensitive in 2016. 10c made a joke because they ve probably heard tens of thousands of excuses over the years. You bought tickets that aren't refundable, why should they hook you up in the future?
I agree a 100% on this one. The ticket policy is clearly stated and I can't imagine how many bullshit stories 10c gets.
OP I hope you're doing well. I wouldn't worry about an email from a rock band fan club.
God people are just way to emotional/sensitive in 2016. 10c made a joke because they ve probably heard tens of thousands of excuses over the years. You bought tickets that aren't refundable, why should they hook you up in the future?
Couldn't agree more. Total generational divide too.
I figured that out when OP used the phrase "teaching moment".
God people are just way to emotional/sensitive in 2016. 10c made a joke because they ve probably heard tens of thousands of excuses over the years. You bought tickets that aren't refundable, why should they hook you up in the future?
Couldn't agree more. Total generational divide too.
I figured that out when OP used the phrase "teaching moment".
I don't know if you all are parents but someone is teaching this generation to act this way...
God people are just way to emotional/sensitive in 2016. 10c made a joke because they ve probably heard tens of thousands of excuses over the years. You bought tickets that aren't refundable, why should they hook you up in the future?
Couldn't agree more. Total generational divide too.
I figured that out when OP used the phrase "teaching moment".
I don't know if you all are parents but someone is teaching this generation to act this way...
Truth. Saw this coming 12 years ago starting out as a new therapist.
God people are just way to emotional/sensitive in 2016. 10c made a joke because they ve probably heard tens of thousands of excuses over the years. You bought tickets that aren't refundable, why should they hook you up in the future?
Couldn't agree more. Total generational divide too.
I figured that out when OP used the phrase "teaching moment".
I don't know if you all are parents but someone is teaching this generation to act this way...
Truth. Saw this coming 12 years ago starting out as a new therapist.
Shit my wife and I lay the law down in our classrooms. It isn't us!!!
I'm enjoying this reasonable response to this in the last few posts. Maybe there is hope for us after all. The guy had a serious situation, the 10 club hears a tremendous amount of well crafted bullshit complaints/requests, they profiled (we all do, it's a method of survival that's in our DNA for a reason), they got snarky cuz most of what they hear is bullshit, he was telling the truth and he didn't like the response which is understandable. The policy still stands regardless. Now, both parties go about their business and we have something called a civilization.
I'm enjoying this reasonable response to this in the last few posts. Maybe there is hope for us after all. The guy had a serious situation, the 10 club hears a tremendous amount of well crafted bullshit complaints/requests, they profiled (we all do, it's a method of survival that's in our DNA for a reason), they got snarky cuz most of what they hear is bullshit, he was telling the truth and he didn't like the response which is understandable. The policy still stands regardless. Now, both parties go about their business and we have something called a civilization.
The problem for the ten club is where is truth and where is bull shit. I saw on one of the fb pages that someone s car broke down so they started a go fund me page to get a rental car. How about go rent a car by your adult self without asking me for money? Point being, if the guy didn't get enough money for a rental car he probably asked the 10c for a refund.
God people are just way to emotional/sensitive in 2016. 10c made a joke because they ve probably heard tens of thousands of excuses over the years. You bought tickets that aren't refundable, why should they hook you up in the future?
Couldn't agree more. Total generational divide too.
I figured that out when OP used the phrase "teaching moment".
I don't know if you all are parents but someone is teaching this generation to act this way...
Truth. Saw this coming 12 years ago starting out as a new therapist.
Shit my wife and I lay the law down in our classrooms. It isn't us!!!
Not even necessarily about that as it is allowing children to experience difficult emotions like, em, disappointment & dissatisfaction. Like coming 4th place in the soccer tourney doesn't get you a medal. A 'nice match' handshake? Sure! My responses earlier were me taking issue with the snarky tone of the email from 10c. That's all.
The policy is fine. 10c sticking to the policy is fine. The response is the issue. That kind of customer service would not stand in most businesses. Doesn't matter how much bullshit the staff person writing the email hears.
I'm enjoying this reasonable response to this in the last few posts. Maybe there is hope for us after all. The guy had a serious situation, the 10 club hears a tremendous amount of well crafted bullshit complaints/requests, they profiled (we all do, it's a method of survival that's in our DNA for a reason), they got snarky cuz most of what they hear is bullshit, he was telling the truth and he didn't like the response which is understandable. The policy still stands regardless. Now, both parties go about their business and we have something called a civilization.
The problem for the ten club is where is truth and where is bull shit. I saw on one of the fb pages that someone s car broke down so they started a go fund me page to get a rental car. How about go rent a car by your adult self without asking me for money? Point being, if the guy didn't get enough money for a rental car he probably asked the 10c for a refund.
Again, most of us are not saying the 10C owes him anything. He's not even saying the 10C owes him anything.
It doesn't matter if someone is telling the truth or lying to your face. You should enforce the policy firmly, but without the snark just in case the person is telling the truth.
Christ, this isn't that hard.
everybody wants the most they can possibly get
for the least they could possibly do
I see this now in college students - 'adulting' is something to be feared? Even avoided at all costs cos' holy shit, it might not work out for you? You might not be able to rent that car to get to the show?
The policy is fine. 10c sticking to the policy is fine. The response is the issue. That kind of customer service would not stand in most businesses. Doesn't matter how much bullshit the staff person writing the email hears.
I agree..if this was a traditional business the person would be reprimanded in the name of customer service. I've always felt 10 club has been in between a business and "you're lucky to be here". I still feel lucky to be here after 22 years so I may be part of the problem.
God people are just way to emotional/sensitive in 2016. 10c made a joke because they ve probably heard tens of thousands of excuses over the years. You bought tickets that aren't refundable, why should they hook you up in the future?
Couldn't agree more. Total generational divide too.
I figured that out when OP used the phrase "teaching moment".
I don't know if you all are parents but someone is teaching this generation to act this way...
Truth. Saw this coming 12 years ago starting out as a new therapist.
Shit my wife and I lay the law down in our classrooms. It isn't us!!!
Not even necessarily about that as it is allowing children to experience difficult emotions like, em, disappointment & dissatisfaction. Like coming 4th place in the soccer tourney doesn't get you a medal. A 'nice match' handshake? Sure! My responses earlier were me taking issue with the snarky tone of the email from 10c. That's all.
I see your point bud. Reading this and listening to vault 3 on vinyl while my wife watches friends reruns; life is good.
Comments
lets hope the writer of that email is never in a similar situation, or at least gets treated with a little more fucking respect if they do
for the least they could possibly do
"..That's One Happy Fuckin Ghost.."
“..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
ANY business will receive unnecessary requests and/or demands. But that is absolutely no reason to assume that every request you receive is based on a lie. Whomever wrote this response from the 10C should be ashamed of themselves. Basically called the OP a liar, and made a joke about running into a fellow fan in the hospital.
I'd be more open to forgive if this was an isolated incident, but there have been numerous similar cases of completely unprofessional responses from the 10C, and I have personally received at least one of them.
Those that can be trusted can change their mind.
even if I look and act really crazy.
OP I hope you're doing well. I wouldn't worry about an email from a rock band fan club.
"...I changed by not changing at all..."
It doesn't matter if someone is telling the truth or lying to your face. You should enforce the policy firmly, but without the snark just in case the person is telling the truth.
Christ, this isn't that hard.
for the least they could possibly do