Brazil Shows - International Ten Club orders update

SU25397

iamgiventofly said:

jasonkosola said:

Hold music just stopped...but the phone call is still open. WTF is going on? 2 hours on hold. Anyone else have this happen?

Yes this just happened to me also...

You've been booted. this happened to me as well.

CanuckPJGurl

jasonkosola said:

Hold music just stopped...but the phone call is still open. WTF is going on? 2 hours on hold. Anyone else have this happen?

Yup, twice it just disappeared after about 15 minutes I got beeping and booted.

kg162716

Freddy Arheehar said:

kg162716 said:

Freddy Arheehar said:

kg162716 said:

Freddy Arheehar said:

i'm off hold!!!

Please update us on ticket locations and the "process"

I'm Australian so we had a little struggle with understanding each other LOL and the phone line wasn't the greatest but it took about 10mins. I have their email address if i don't have the tickets in my email by tomorrow.

How long was your hold time?

3hrs and 9mins

Did you have to give a passport/visa number?

jasonkosola

CanuckPJGurl said:

jasonkosola said:

Hold music just stopped...but the phone call is still open. WTF is going on? 2 hours on hold. Anyone else have this happen?

Yup, twice it just disappeared after about 15 minutes I got beeping and booted.

I called right back and got through but they couldn't hear me. FUCK!!! Trying again.

Sea

Please see the Ten Club Events page for updates.

Thank you

Freddy Arheehar

kg162716 said:

Freddy Arheehar said:

kg162716 said:

Freddy Arheehar said:

kg162716 said:

Freddy Arheehar said:

i'm off hold!!!

Please update us on ticket locations and the "process"

I'm Australian so we had a little struggle with understanding each other LOL and the phone line wasn't the greatest but it took about 10mins. I have their email address if i don't have the tickets in my email by tomorrow.

How long was your hold time?

3hrs and 9mins

Did you have to give a passport/visa number?

yes to passport # they didn't ask me for a visa number

kg162716

UPDATE: We are sorry for the delay. Tickets for Fun has just informed us that while some fans were able to purchase tickets using the International phone line, it is no longer functioning properly. T4F is frantically working to get this resolved and will notify us when the lines are working again. We apologize for this on their behalf. In the meantime, please know there are still plenty of tickets available. If you have any further questions, email tickets@tenclub.net. International phone in orders dial : 55 11 2789 0057

Rozbr

This is what i got from Tickets for fun....sorry for the google translate.


Company Response
Monday, May 18, 2015 - 15:31
Dear Mr. Rodrigo,
Thank you for your contact.
Please be advised that comes - is a show very popular for this reason we are having a high volume of calls on our Relationship Center. We identify in your registration that the tickets were purchased over the Internet according to their interest and availability.

We are available for further information and we wish you a great show,

graciously
Tickets For Fun Customer Service
4003-5588 Monday to Friday from 11h00 to 17h00
www.ticketsforfun.com.br
sac@ticketsforfun.com.br
            

Monday, May 18, 2015 - 15:14
complaint
People from outside the country are having to wait 3 hours in line to buy tickets. You know how much it costs a US call or Europe to Brazil ?? What nonsense! All are outraged

CanuckPJGurl

jasonkosola said:

CanuckPJGurl said:

jasonkosola said:

Hold music just stopped...but the phone call is still open. WTF is going on? 2 hours on hold. Anyone else have this happen?

Yup, twice it just disappeared after about 15 minutes I got beeping and booted.

I called right back and got through but they couldn't hear me. FUCK!!! Trying again.

Good luck! I have spent 6 and a half hours trying... been booted three times now.... :(

bootlegger10

Why couldn't the 10c have arranged a lottery like for Europe? I'm sure they tried all that they could though. Frustrating that I've got another $100 in phone charges at a minimum to go after about $250 today unless Verizon cuts me some slack. I'll call them tonight and see if I can add a plan to save money. I was fine paying $100 in phone charges to get tickets (cost of doing business) but this was ridiculous.

my2hands

bootlegger10 said:

I was fine paying $100 in phone charges to get tickets (cost of doing business) but this was ridiculous.

And people have issue with ticketmaster fee's lol

God Bless America

jasonkosola

bootlegger10 said:

Why couldn't the 10c have arranged a lottery like for Europe? I'm sure they tried all that they could though. Frustrating that I've got another $100 in phone charges at a minimum to go after about $250 today unless Verizon cuts me some slack. I'll call them tonight and see if I can add a plan to save money. I was fine paying $100 in phone charges to get tickets (cost of doing business) but this was ridiculous.

I called Verizon yesterday and signed up for international calling temporarily. Only cost $5 and then they only charge $0.15/min. They were pretty cool about it...good luck. Even with $0.15/min I'm over $50 now.

CountingSteps

So, are they still taking calls?

jasonkosola

CountingSteps said:

So, are they still taking calls?

Nope, I just got sent to an automated system and then hung up on. Called back and got a message that they are closed. Damn it! I just wasted 6 hours of my life on hold.

JoeAppel

I was on hold for 5 hours and nothing....put you on hod and then just dead.. dropped calls after 2hours and then again,,,so painful. feels like the ice-age.

pearljam1809

I have little hope on the pre-sale, guess I will try general sale.
For those VERY LUCKY ones who manage to get tickets via phone, how does the pick up work in Brazil for us internationals?

diegorua

T4F disrespect us all every time... It's is ridiculous and outrageous! It's always like that with us Brazilians so I can imagine how frustrated you should be... Here we have only a couple of show producers and they do what they want because we don't have any choice if we want to see a band we like!

Some info: they have about 4 people answering the phone and they are totally non-professional and disqualified (an international hot line in Portuguese speaking? come on? non-sense). The site crashes all the time and don't expect something different if you will give a try on may 25th. They just don't give a fuck.

Just a little update: I've just accessed the site and all types of tickets (including premium) are still available for purchase. Good luck for all...

bootlegger10

I called Verizon and was able to get a $20 global plan for 1,000 minutes and it will cover my calls earlier today which is a relief. This will chop a $260 phone bill down to $20, and I still have about 800 minutes to use tomorrow!

kg162716

I can't even imagine the long distance bills....Hope you all make it

bootlegger10

Are tickets able to be emailed versus will call?

I have friends (Ten Club members) trying for two other Brazil shows so I'm wondering if we are both calling and one gets through we can just buy all three shows and email the tickets to the other who hasn't got through.

Are names printed on tickets that would make this a bad idea? Anyone see any problems with this plan?