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Way to drop the ball with the bootleg shipping

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    CDFishCDFish Boston, MA Posts: 173
    My question is, why would a business not be staffed during the holidays, when many consumers are making purchases?? Makes no sense.
    Hartford 1996; Mansfield 1&2 2000; Mansfield 3 2003; Boston 1&2 2004; Boston 1 2006; Mansfield 1 2008; Philadelphia 1 2009; Boston 2010; EV solo Providence 2011; Worcester 1 2013; Hartford 2013
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    pjsteelerfanpjsteelerfan Maryland Posts: 9,884
    Just got email from Nugs that one of my Philly shows shipped- so they are working on getting them out
    ...got a mind full of questions and a teacher in my soul...
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    MusicDude415MusicDude415 Philly Burbs Posts: 171
    I just got the email about the shipping of one Philly boot (the 21st), but nothing on the 22nd boot.
    5/26/06 - Camden, NJ -- 10/31/09 - Phila, PA -- 10/21/13 - Phila, PA -- 10/22/13 - Phila, PA -- 04/28/16 - Phila, PA -- 04/29/16 - Phila, PA -- 09/14/22 - Camden, NJ
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    HanManHanMan Posts: 15

    Also, I've known for a long time that regarding bootlegs, the 10c shipping emails don't mean anything. Only the shipping ones form Nugs do. I thought that was common knowledge. It was the same way when Kafula ran things too.

    Agreed... my 10C email said
    "Ten Club LLC would like to thank you for your order. Your order has successfully been submitted for processing."
    Nothing about that seems false to me, I assumed I would get follow up from Nugs but still no word, hopefully soon.
    2003 - 07.05 Camden 07.08 NYC 07.09 NYC 07.12 Hershey // 2005 - 10.03 Philadelphia // 2006 - 05.12 Albany 05.13 Hartford
    05.27 Camden 05.28 Camden 06.01 East Ruth. 06.03 East Ruth. // 2008 - 06.19 Camden 06.25 NYC // 2009 - 10.30 Philadelphia //
    2010 - 05.20 NYC // 2013 - 10.21 Philadelphia // 2016 - 04.28 Philadelphia // 2022 - 09.14 Camden // 
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    Dead Man WalkingDead Man Walking Toronto-ish Posts: 2,761
    I purchased 5 bootlegs back on December 2nd and 4th. I received shipping notifications from the 10c for both orders on the 4th and from Nugs on December 6th. From past experiences, shipping from Nugs takes about 6-8 business days. Still nothing.

    I emailed Nugs on December 30th about my orders. In the email I included both order numbers and have still not received a reply.

    It's a little frustrating but at the same time, I have the digital files that I have already ripped to a disc and have listened to non-stop in my car every day to and from work. I would like the physical copies of the shows I attended but I really don't mind waiting. I would just like to know what's going on.
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    blenderman69blenderman69 philly Posts: 2,104
    I ORDERD PHILLY 1 ON DEC 18TH . RECIEVED AN EMAIL TODAY FROM NUGS SAYING IT WAS SHIPPED TODAY VIA FIRST CLASS MAIL..FINALLY
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    HesCalledDyerHesCalledDyer Maryland Posts: 16,420
    I ordered Pittsburgh the day it was released and it was in my mailbox 5 days later. Ordered Baltimore on Christmas Day (again, when it was released) and have heard nothing. I got the typical "email nugs.net" reply from 10C. Emailed nugs and have heard nothing yet.
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    evenflow82evenflow82 Posts: 3,848
    I'm waiting until Feb. This is ridiculous, but it looks like 10C and Nugs (whatever that is) needs time to get their act together, which they obviously did not. :-/
    I've got a fever, and the only prescription is more cowbell.
    -Christopher Walken

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    given2fly23given2fly23 Evanston, IL Posts: 5,883

    I'm waiting until Feb. This is ridiculous, but it looks like 10C and Nugs (whatever that is) needs time to get their act together, which they obviously did not. :-/

    Better order now if you want it in Feb.

    Found: Soundgarden Hyde Park DVD (Thank you for the gift!)
    Posters for Sale: http://community.pearljam.com/discussion/117469/posters-for-sale
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    courtmcccourtmcc South Jersey Posts: 1,143
    Still waiting ...
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    Kearn5yKearn5y Ireland Posts: 2,700
    Finally got shipping notice from nugs for my order placed on the 1st of December. Only took 3 emails to Nugs and 5 to 10c to get it sorted
    Kearnsy
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    boyo79boyo79 Warrington, UK Posts: 6,525
    I have no doubt I'll receive my orders and it is obvious Nugs was shut down over the festive period hence the backlog of orders. It's no biggie in the grand scheme of things, just abit of communciation from either 10c or Nugs to say orders are delayed/nugs is shut over Xmas would have been ideal. I'll delay making any more orders though until my last 2 orders have been shipped!
    2000: Manchester
    2006: Dublin; Leeds; Arnhem
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    2009: Manchester
    2012: Manchester I & II : EV Manchester : Soundgarden Shepherds Bush
    2013: Brad Manchester : Soundgarden Manchester
    2014: Amsterdam I & II; Berlin; Leeds; Milton Keynes
    2018: Berlin; London II; Boston II

    Bootleg Reviews: http://pjbootlegreviews.blogspot.com/
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    Why did PJ quit using Kufala?! I have been waiting almost 4 weeks now for 2 boots. IMO, do not put up the boots for sale, period, until your company can handle the business. Ridiculous.
    Seattle 2000, Las Vegas 2003, Portland 2009, Seattle(EV) 2011, Portland 2013
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    TravelarTravelar Kalamazoo, USA Posts: 3,359

    Why did PJ quit using Kufala?!

    Sadly, Brady (the owner) passed away.
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    sn141415sn141415 near hartford, ct Posts: 19
    ordered brooklyn and worcester on dec 13th. then i ordered philly, hartford, balltimore on dec 25th.

    have not received anything other than the supposedly erroneous email on dec 16 from ten club that my dec 13th order had shipped.

    my credit card was charged for each order but nugs and 10 club will not respond to any emails. i have purchased every official pearl jam bootleg since they started in 2000, but since my money is now disappearing into a black hole, i am done with buying anymore.
    2000: mansfield 1
    2003: mansfield 2 & 3
    2004: boston 1 & 2
    2006: albany, hartford, boston 1 & 2
    2008: hartford, mansfield 1
    2010: hartford, boston
    2013: worcester 2, Brooklyn 1 & 2, philly 1 & 2, hartford, baltimore, charlottesville
    2016: philly 1 & 2, NYC 1 & 2, quebec, ottawa, toronto 1 & 2, boston 1 & 2
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    JG49071 said:

    I ordered 2 shows on 12/14, got a message from the TenClub on 12/16 stating they shipped.
    Still no Boots. So I sent a message to them about it to see if it could be tracked. The response was:
    Hi,
    Bootleg CD's are shipped directly from Nugs.net.
    Please contact orders@nugs.net regarding your order.
    10c

    So I forwarded the message to nugs.net and the response was:
    Thank you for your inquiry. Due to a large volume of emails, it is taking longer than usual to respond to each request. Someone will be in touch with you as soon as possible.
    Please be advised: if you are inquiring about a CD order where you received a confirmation email from 10club but NOT from orders@nugs.net, your order has not yet shipped. The 10club emails were a result of a software update, and your order will be shipping next week. Thank you for your patience,

    nugs.net


    So an order I placed on 12/14 and told shipped on 12/16 actually hasn't shipped, 10club doesn't want to be bothered with the questions about the shipping of the boots, and nugs blames 10club for a false email.

    This is pretty ridiculous.

    I have had troubles in the past as well. And what you mentioned about the Ten club responce made me think back.
    They claim that you should adress your problem to Nugs. But that is nonsense. If you purchased the album on this site, then you have nothing to do with Nugs. You are a customer of this site not of Nugs. It doesn't matter that the Ten club have the deal with Nugs to conduct their business. If you mention a problem to the Ten club they should treat you as a paying customer and provide service, which is to at least take the problem serious. Instead they hide behind Nugs and mispalce responcebility. It is theirs and theirs alone.
    It's not who I am underneath, but what I do that defines me.

    2006 Arnhem 2007 Werchter 2009 Rotterdam 2010 Nijmegen 2010 Werchter
    2012 Amsterdam 1 2012 Amsterdam 2 2014 Amsterdam 1 2014 Amsterdam 2
    2014 Berlijn
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    when i contact nugs via email i got a response a few hrs later....but its taking a month to get my CD is crazy...when I told 10C..they didnt want to hear it! ppl @ 10C also said they were closed for 2 weeks....who the F closes for 2 weeks, a retail business too no less?
    Shoes...Shoes for my friends!
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    djklambakedjklambake PHX, AZ Posts: 2,510
    They shipped my Philly CDs...

    No word on Hartford or Baltimore...

    Got a note they're sending a replacement of one of the messed up Worcester shows I received. No idea when I'll see that.

    Was Nugs ever really prepared to handle Pearl Jam fans?
    6/27/98 - East Troy, WI
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    shermsherm Seattle, Wa Posts: 708
    Havent read all of this but i ordered the Pittsburgh boot (obviously the first one) and that took forever. Said it was shipped, long before it couldve been, kind of a joke. Hoping i can order Dallas and OKC sometime in the next month and have them by March or April I guess. Disappointing, hopefully shit improves. What was wrong / what happened to Kufala?
    Detroit 03, Toronto 03, Toledo 04, Kitchener 05, London 05, Cleveland 06, Detroit 06, Cincinnati 06, Chicago 07, Mansfield 08, EV Chicago 08, East Troy 11, Pensacola 12, EV Jax 12, Wrigley 13, Pittsburgh 13, Dallas 13, OKC 13, Detroit 14, Ft Lauderdale 16, Miami 16, Tampa 16, Jax 16, Sea 18 
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    kg162716kg162716 Posts: 567
    What was wrong / what happened to Kufala?

    Nothing, same as the old forum, price was prob higher or it was too labour intensive...
    Don't waste your breath
    Toronto '03, Boston '04, Halifax '05, Boston 1&2 '06, Mansfield 1&2 '08, Boston '10, Toronto 1&2 '11, Brooklyn 1&2 13, Sao Paulo '15, Brasilia '15, Belo Horizonte '15, Rio '15, Quebec '16, Fenway '1&2 16', Seattle 1 & 2 18', Quebec ‘22
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    given2fly23given2fly23 Evanston, IL Posts: 5,883
    kg162716 said:

    What was wrong / what happened to Kufala?

    Nothing, same as the old forum, price was prob higher or it was too labour intensive...
    Don't waste your breath

    Brady, the owner of Kufala, passed away.

    Found: Soundgarden Hyde Park DVD (Thank you for the gift!)
    Posters for Sale: http://community.pearljam.com/discussion/117469/posters-for-sale
    T-Shirts for Sale: http://community.pearljam.com/discussion/149289/pj-t-shirt-trade-or-sale
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    dimitrispearljamdimitrispearljam NINUNINOPRO Posts: 139,159
    Travelar said:

    Why did PJ quit using Kufala?!

    Sadly, Brady (the owner) passed away.
    :(
    "...Dimitri...He talks to me...'.."The Ghost of Greece..".
    "..That's One Happy Fuckin Ghost.."
    “..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
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    shermsherm Seattle, Wa Posts: 708

    kg162716 said:

    What was wrong / what happened to Kufala?

    Nothing, same as the old forum, price was prob higher or it was too labour intensive...
    Don't waste your breath

    Brady, the owner of Kufala, passed away.

    Did not know that. Thanks.

    Detroit 03, Toronto 03, Toledo 04, Kitchener 05, London 05, Cleveland 06, Detroit 06, Cincinnati 06, Chicago 07, Mansfield 08, EV Chicago 08, East Troy 11, Pensacola 12, EV Jax 12, Wrigley 13, Pittsburgh 13, Dallas 13, OKC 13, Detroit 14, Ft Lauderdale 16, Miami 16, Tampa 16, Jax 16, Sea 18 
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    JimmyVJimmyV Boston's MetroWest Posts: 18,934
    Anybody hear anything yet on Hartford? I miss Kufala more and more everyday.
    ___________________________________________

    "...I changed by not changing at all..."
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    pjsteelerfanpjsteelerfan Maryland Posts: 9,884
    Seems they are catching up. I just got my Philly #2 bootleg shipping Friday. My guess is Hartford will start shipping this week.
    ...got a mind full of questions and a teacher in my soul...
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    Alpine BoundAlpine Bound Posts: 1,809
    edited January 2014
    Still waiting on my Philly boots ordered on 12/23. 3 weeks and counting, must be the holidays, or possibly Sabotage???
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    brookelilybrookelily Bethel Park, PA Posts: 236
    So, I pre-ordered the Bootleg Box Set. I'm guessing with all of these problems I'm seeing and the fact they havent played a new boot on Sirius in 3 weeks I should expect that for Christmas 2014?
    8/16/92
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    markhammmarkhamm i come from the mountain Posts: 79
    This sounds like something that I'm sure everyone would be willing to forget if the PJ20 and/or Wrigley boots are made available for purchase.
    Never has gravity been so uplifting.
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    djklambakedjklambake PHX, AZ Posts: 2,510
    markhamm said:

    This sounds like something that I'm sure everyone would be willing to forget if the PJ20 and/or Wrigley boots are made available for purchase.

    ...and London, Ont; and Made in America...
    6/27/98 - East Troy, WI
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    10/12/14 - Austin, TX
    10/22/14 - Denver, CO
    8/22/16 - Chicago, IL (Wrigley 2)
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    F5AgainstOneF5AgainstOne New Hampshire, USA Posts: 1,462
    pdalowsky said:

    Kearn5y said:

    As posted on another thread, I ordered 2011 boots along with the 2013 boxset. Contacted Nugs about the shipping of the 2011 boots but they told me they cant ship them till the 2013 boxset is ready (should say they replied promptly). I pointed out that shipping was paid for both items as if they were individually purchased and questioned why they could not ship them and they replied with

    'I completely understand your point, but you will need to contact 10club with your request. Unfortunately, This is not something I can resolve since you purchased the items through 10club'

    So since the 13th of December, I have emailed the 10C five times without reply. They dont give a fuck and its nothing to do with Holidays. Why state to contact Nugs about your order when they say its a 10c issue.

    Just to add that video a few months back about 10c shipping and UPS with the line 'the where is my stuff emails have stopped'
    Are they for real? They dont give 2 fucks and It really pisses me off.

    strange

    I ordered the 2011 boots and the boxset for 2013, and the 2011 have been shipped and received already.....
    Did you order them in both at the same time? or 2 separate orders?

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