Ticketing Issues (Use this thread only)

Spiritual_Chaos

Whynot2nightsinGloben wrote:

hoobabi wrote:

While we are on the subject, anyone aware of pre-sales going on right now? I saw something about pre-sales for Stcokholm and Manchester?

Anyone have details about these or other pre-sales; or is it the case that if I don't know then I can't participate in them?

Many thanks.

This was a live-nation member (free membership) pre-sale wit a little numbers of tickets, it lasted for 5 min for Oslo and about 10 min for Stockholm.

Oh,. Fuck. Did not know this.

chime

My experience: I was called into a meeting 10 minutes prior to the sale but was out 5 minutes after. I then sat at my computer for three hours (it had taken longer in 07 and for PJ20 so I was kinda prepared but hopeful things would be better) which is two and half hours after I could have left work but not wanting to risk them selling out while I was commuting home (takes over an hour) ... during this time I didn't see even 1 add to cart icon. I just saw the 'we are experiencing problems screen' and would occassionally go to a white screen with 'Connection Error' ... a black screen with a white line across it ... see the gig list ... or twice my session timed out.

Called Crowdsurge 1 1/2 hours in and was told to keep trying things should get better in 40 minutes or so.

When the pre-sale was taken offline ... woohoo! I could go home and get some dinner ... the 'return to members shortly' meant those of us in Europe were unsure whether we could go to bed. It would have been nice if 10c or crowdsurge (I'm not picky!) had sent an e-mail or put a message here or on the crowdsurge link to say nothing more will be happening until tomorrow.

Communication is key

boyo79

veddertown wrote:

I will get tickets for Manchester one way or another but I should know before any sale what my chances are. I don't't believe in lottery systems and if there has to be a fanclub pre-sale stop pretending you have solutions and leave it to the professionals. I had a laugh at the bit in the PJ20 where the fan spoke about taking on TM and how they could have lost. PJ were crushed by their highly paid lawyers and now that they tour TM venues again they need to go cap in hand and let them handle all ticket sales because the last five years of EV and PJ pre-sales has been nothing but a joke. I think much of the PJ20 celebration has been overshadowed by this any many other issues. If Tim worked for any other organization he would be searching for a job today. 10c needs to stop hiding behind the curtains and tell the truth in an apologetic manner every time the shit hits the fan instead of bravely locking threads where people come to vent and use their right to freedom of speech. See you in Manchester. Have a nice day and happy PJ20....

I do believe you just hit the nail on the head Gary.

Ticketmaster works. 10C pre-sales don't. Have a 10C pre-sale but leave pro's to do it. That CrowdSurge couldn't cope with 3000 people last night is laughable.

10C knew the expected demand last night. They know this everytime. And it always fucks up. It shouldn't even matter if the tickets for different venues go on sale at the time. Every Friday, the likes of Ticketmaster and Live Nation deal with alot more than 3000 people for multiple events & artists and cope just fine.

David Kaufmann

Anyone else notice that the forums are slowing down again as the US wakes up?

Deep joy!

ToxicPiggy

IS THERE GOING TO BE ANY FORM OF COMMUNICATION BACK???? ...OR DO WE JUST RANT AWAY TILL WE GET TIRED???

Could not be bothered with this any more...... might go see tom petty instead....

pandora

I've had some troubles in the past getting tickets ...
I'd give anything to have them again ...

Please ...
Play the South!

you guys have dates the thrill of anticipation
PJ is coming to you!

you'll get your tix and have your day of fun... Enjoy!!

elwayvedder

"How loud can silence get?"

David Kaufmann

boyo79 wrote:

veddertown wrote:

I will get tickets for Manchester one way or another but I should know before any sale what my chances are. I don't't believe in lottery systems and if there has to be a fanclub pre-sale stop pretending you have solutions and leave it to the professionals. I had a laugh at the bit in the PJ20 where the fan spoke about taking on TM and how they could have lost. PJ were crushed by their highly paid lawyers and now that they tour TM venues again they need to go cap in hand and let them handle all ticket sales because the last five years of EV and PJ pre-sales has been nothing but a joke. I think much of the PJ20 celebration has been overshadowed by this any many other issues. If Tim worked for any other organization he would be searching for a job today. 10c needs to stop hiding behind the curtains and tell the truth in an apologetic manner every time the shit hits the fan instead of bravely locking threads where people come to vent and use their right to freedom of speech. See you in Manchester. Have a nice day and happy PJ20....

I do believe you just hit the nail on the head Gary.

Ticketmaster works. 10C pre-sales don't. Have a 10C pre-sale but leave pro's to do it. That CrowdSurge couldn't cope with 3000 people last night is laughable.

10C knew the expected demand last night. They know this everytime. And it always fucks up. It shouldn't even matter if the tickets for different venues go on sale at the time. Every Friday, the likes of Ticketmaster and Live Nation deal with alot more than 3000 people for multiple events & artists and cope just fine.

Spot on! The anti-Ticketmaster rhetoric has to stop.

Like you, I will be at the Manchester (and Amsterdam) shows one way or another; I can already purchase tickets on eBay and other legalised touting sites at 2.5 to 3 times face value!

STILL keeping the faith!

Peace!

Riot_Rain

The title of this thread is slightly off. It should be "Communication Issues", not "Ticketing Issues".

I have no problem with the site crashing. However, I would like to know what is going to happen, when and how. I understand it takes time to figure this out. Therefore, all I really want to know is when to check back for the next update.

For example:
"Check back at 9am CET for the next update"
"We still don't know anything/Technical issues persist/Unicorns are dancing in the clouds/Whatever you would like to put here will most likely do. Check back at 12pm CET for the next update"

That way, at least, we can all get on with our lives for a few hours instead of checking 3 or 4 websites and/or our email every 1-10 minutes in case there is news.

Thanks.

boyo79

Probably get locked but really this is all we want right now. 10C, when are tickets going on back on sale?

jrd

dimitrispearljam wrote:

i bought the tix in less than a minute,i was online with a few friends at facebook,and realise alot had problems.
was crazy how it worked for me..cant explain that be at internet cafe must helped cos of the speed??i dont know..
need to be fixed...whatever the cost,there is no space for more mistakes and failure..go to the best who organize this sales and give them the job...you promise will fix it..do it...

Connection speed's nothing to do with it, Dimi.

I work in IT in a university, we have a 10GB connection to the College backbone which has two 10GB connections directly into the London Metropolitan Area Network!

I had tickets in my basket at about 30 seconds past 5pm yesterday, clicked on 'buy', it said 'processing' for about 30 seconds and then came back with 'your basket is empty, you may not have completed the transaction in time so we have removed them'. and then... several hours of annoyance...

SoonForgotten2

If they're insistent on not using Ticketmaster (which is hypocritical at this point anyway), why not use Seetickets? It's not perfect, but surely they'd have been able to deal with a few thousand hits at once. Ridiculous.

peacefrompaul

Dissident69 wrote:

Anyone else notice that the forums are slowing down again as the US wakes up?

Deep joy!

Yep.

yoyo

jrd wrote:

dimitrispearljam wrote:

i bought the tix in less than a minute,i was online with a few friends at facebook,and realise alot had problems.
was crazy how it worked for me..cant explain that be at internet cafe must helped cos of the speed??i dont know..
need to be fixed...whatever the cost,there is no space for more mistakes and failure..go to the best who organize this sales and give them the job...you promise will fix it..do it...

Connection speed's nothing to do with it, Dimi.

I work in IT in a university, we have a 10GB connection to the College backbone which has two 10GB connections directly into the London Metropolitan Area Network!

I had tickets in my basket at about 30 seconds past 5pm yesterday, clicked on 'buy', it said 'processing' for about 30 seconds and then came back with 'your basket is empty, you may not have completed the transaction in time so we have removed them'. and then... several hours of annoyance...

exactly the same !!!!

cyrielbuysse

boyo79 wrote:

Probably get locked but really this is all we want right now. 10C, when are tickets going on back on sale?

GENERAL SALE STARTS IN 17-18 HOURS!!! (and i really need some sleep within that period)

J_iant

They who forget to communicate....will be destined to remember.

dunkman

I would have liked more information about how long the delay was going to be and when the sales would be restarted.

All it would have taken is a post from the moderators to explain it was unlikely to be a) in 5 minutes or b) 9 hours... that way I wouldnt have stayed up till 1am last night fuming like everyone else.

I can take not getting a ticket, what i cannot abhor is incompetence for a service which people buy into... whether that be a hairdresser, 10club, utility company, etc... you pay money so its only right you expect service.

If this was a privately run enterprise in this current financial climate it would would be bankrupt by now, not just financially but morally.

Information quickly and effeciently would actually stop people from ranting and raving... why is this too much to ask?

Crowdsurge email 10club to say they have had major meltdown, 10club post this info on here... that kinda thing? that would take minutes... not almost 24hours!

Tboz51

Black Diamond wrote:

I would like some tickets...

Thank You.

No no, this is just a discussion for talking about discussing wanting tickets.

boyo79

cyrielbuysse wrote:

boyo79 wrote:

Probably get locked but really this is all we want right now. 10C, when are tickets going on back on sale?

GENERAL SALE STARTS IN 17-18 HOURS!!! (and i really need some sleep within that period)

I just posted that in a new thread and they've moved it here :roll: :roll: :roll:

wolfamongwolves

jrd wrote:

dimitrispearljam wrote:

i bought the tix in less than a minute,i was online with a few friends at facebook,and realise alot had problems.
was crazy how it worked for me..cant explain that be at internet cafe must helped cos of the speed??i dont know..
need to be fixed...whatever the cost,there is no space for more mistakes and failure..go to the best who organize this sales and give them the job...you promise will fix it..do it...

Connection speed's nothing to do with it, Dimi.

I work in IT in a university, we have a 10GB connection to the College backbone which has two 10GB connections directly into the London Metropolitan Area Network!

I had tickets in my basket at about 30 seconds past 5pm yesterday, clicked on 'buy', it said 'processing' for about 30 seconds and then came back with 'your basket is empty, you may not have completed the transaction in time so we have removed them'. and then... several hours of annoyance...

I'd been wondering if it was my connection speed too, but that's exactly what happened to me.

Had them in the bag in under a minute, but then I must've tried to check out at least a dozen times in that first 15 mins. And then they were gone. Then the endless rounds of the queue screen, the blank screen, the think white line screen, the meditation guru screen...

Whatever they do, I just hope they don't put us through that again.