Ticketing Issues (Use this thread only)

DriftingByTheStorm

Just a Thought:

Perhaps the reason there has been "no communication" from the 10c (besides the fact that it is still 6:30AM over in seattle ... der dee der) is the fact that the 10C is waiting on both

a. a complete diagnostic from Crowdsurge on WHAT THE PROBLEM WAS
(since apparently, given the service their company provides on a normal basis, this is NOT how it was supposed to go) so THEY KNOW WHAT TO TELL US ABOUT WHAT WENT WRONG

and

b. A WORK AROUND \ SOLUTION to the problem, before coming out with an announcement that says, "we have another announcment coming but nothing right now".

???
What are you people freaking expecting?

You can't give answers until you have them.
Tickets went on sale around noon, Seattle time, right?
So they had 5 business hours left to figure things out before CROWDSURGE employees went home?
They will probably need until around noon today to get shit straight as well.

How soon SHOULD they have an answer & SOLUTION to an apparently catastrophic system failure,
whatEVER it is?

???

for fucks sake, ya'llz.

Spiritual_Chaos

WILL THERE BE A PRESALE BEFORE THE ORDINARY SALE TOMORROW?

HOW ABOUT TALKING TO ALL THE FANS WHO PAY FOR YOUR SALARY?

Bigda

negative, they went on sale 9.am Seattle time (PST). That means almost 24 hours ago.

ToxicPiggy

DriftingByTheStorm wrote:

Just a Thought:

Perhaps the reason there has been "no communication" from the 10c (besides the fact that it is still 6:30AM over in seattle ... der dee der) is the fact that the 10C is waiting on both

a. a complete diagnostic from Crowdsurge on WHAT THE PROBLEM WAS
(since apparently, given the service their company provides on a normal basis, this is NOT how it was supposed to go) so THEY KNOW WHAT TO TELL US ABOUT WHAT WENT WRONG

and

b. A WORK AROUND \ SOLUTION to the problem, before coming out with an announcement that says, "we have another announcment coming but nothing right now".

???
What are you people freaking expecting?

You can't give answers until you have them.
Tickets went on sale around noon, Seattle time, right?
So they had 5 business hours left to figure things out before CROWDSURGE employees went home?
They will probably need until around noon today to get shit straight as well.

How soon SHOULD they have an answer & SOLUTION to an apparently catastrophic system failure,
whatEVER it is?

???

for fucks sake, ya'llz.

doubt they were allowed 'go home' with this going on?

SoonForgotten2

DriftingByTheStorm wrote:

Just a Thought:

Perhaps the reason there has been "no communication" from the 10c (besides the fact that it is still 6:30AM over in seattle ... der dee der) is the fact that the 10C is waiting on both

a. a complete diagnostic from Crowdsurge on WHAT THE PROBLEM WAS
(since apparently, given the service their company provides on a normal basis, this is NOT how it was supposed to go) so THEY KNOW WHAT TO TELL US ABOUT WHAT WENT WRONG

and

b. A WORK AROUND \ SOLUTION to the problem, before coming out with an announcement that says, "we have another announcment coming but nothing right now".

???
What are you people freaking expecting?

You can't give answers until you have them.
Tickets went on sale around noon, Seattle time, right?
So they had 5 business hours left to figure things out before CROWDSURGE employees went home?
They will probably need until around noon today to get shit straight as well.

How soon SHOULD they have an answer & SOLUTION to an apparently catastrophic system failure,
whatEVER it is?

???

for fucks sake, ya'llz.

Please.

It takes very little for them to apologise for their massive fuck up and keep paying members informed of where things stand.

There is zero excuse for how they've handled it, but nice try.

dimitrispearljam

do what ever need to please the fans,find the way to members buy their tickets with no problems..
i know and understand that you try,but isnt enough till this solved once for all..

Eilian

Given that the discussion is already raging elsewhere on the board, I actually find it a little rude to expect people to repeat themselves on a separate thread. The posting of this thread in and of itself is somewhat of an empty gesture. Chipping in and conversing on the existing threads seems like a far better way to appease the complaining parties. But then, that would require effort on TC's part.

F5AgainstOne

PillowPants wrote:

F5AgainstOne wrote:

Here's how 10c can make it up to all of us...

PJ20 Alpine Valley Both Nights All Bands/performances - on Vinyl.
Enough made for EVERY 10c member.

Maybe another few Deluxe Blu-rays? This shouldn't be too difficult.

i didn't see anyone but pearl jam while i was in wisconsin... why would i want their performance on vinyl?


pearl jam can make it up to us by getting a ticketing system that works


and when they find a new ticketing system... stress test it before rolling it out to anyone...

i'm sure crowdsurge said they would be fine... should have had them put up a monetary guarantee...

or... perform a test of your own... do a free lottery where everyone that enters will have the chance to win a signed benaroya hall ... 10c members would need to log in and check out within a 15 minute window... tell me that's not a real life stress test?

additionally put only ONE show up for sale at a time

You flew all the way from MA, and didn't see the other bands?
I obviously went specifically for Pearl Jam, and I would have still gone (without hesitation) if they were the only band playing.
The main stage openers pushed the event SOOO over the top.
QOTSA - Amazing.
The Strokes, I didn't care at all about... but now after seeing their flawless back to back performance, I am a big fan.
and Mudhoney? Come on... GREAT stuff there too.

Bummer that it went over your head.
The vinyl suggestion was in addition to the obvious requirement of fixing the ticketing issue.
I didn't think that I needed to spell that part out specifically.

boyo79

DriftingByTheStorm wrote:

Just a Thought:

Perhaps the reason there has been "no communication" from the 10c (besides the fact that it is still 6:30AM over in seattle ... der dee der) is the fact that the 10C is waiting on both

a. a complete diagnostic from Crowdsurge on WHAT THE PROBLEM WAS
(since apparently, given the service their company provides on a normal basis, this is NOT how it was supposed to go) so THEY KNOW WHAT TO TELL US ABOUT WHAT WENT WRONG

and

b. A WORK AROUND \ SOLUTION to the problem, before coming out with an announcement that says, "we have another announcment coming but nothing right now".

???
What are you people freaking expecting?

You can't give answers until you have them.
Tickets went on sale around noon, Seattle time, right?
So they had 5 business hours left to figure things out before CROWDSURGE employees went home?
They will probably need until around noon today to get shit straight as well.

How soon SHOULD they have an answer & SOLUTION to an apparently catastrophic system failure,
whatEVER it is?

???

for fucks sake, ya'llz.

CrowdSurge have already said 10C is controlling communication.

Also, I'm pretty sure during the Alpine/Canada ticket fiasco it didn't take 10C 20 hours before issuing some sort of response. All we've had is a copy and paste message from Crowdsurge's website. Not good enough.

Dead Man Walking

Jenny Out Of Control wrote:

A perfect example is the 4 Philly 2009 shows. If everyone was allowed to only purchase 10c tix to 1 of the shows there would have been a lot more happy people.

Completely disagree.

You would have had zero people traveling from all over the world as no one would only buy one pair for one night and make that trip with the hopes of securing the other 3 nights from other outlets...with worse seating allocation.

What you would have had would have been a bunch of fans from the immediate area buying one pair, and at least 2 nights of shows, probably 28th and 30th that wouldn't have even been sold out as casual fan's won't buy 4 nights worth of tickets and hardcore fans (fan club members) are too elitist to sit in public seating for 3 of their 4 shows.

You would have seen many more unhappy people, IMO.

Yield72

DriftingByTheStorm wrote:

Just a Thought:

Perhaps the reason there has been "no communication" from the 10c (besides the fact that it is still 6:30AM over in seattle ... der dee der) is the fact that the 10C is waiting on both

a. a complete diagnostic from Crowdsurge on WHAT THE PROBLEM WAS
(since apparently, given the service their company provides on a normal basis, this is NOT how it was supposed to go) so THEY KNOW WHAT TO TELL US ABOUT WHAT WENT WRONG

and

b. A WORK AROUND \ SOLUTION to the problem, before coming out with an announcement that says, "we have another announcment coming but nothing right now".

???
What are you people freaking expecting?

You can't give answers until you have them.
Tickets went on sale around noon, Seattle time, right?
So they had 5 business hours left to figure things out before CROWDSURGE employees went home?
They will probably need until around noon today to get shit straight as well.

How soon SHOULD they have an answer & SOLUTION to an apparently catastrophic system failure,
whatEVER it is?

???

for fucks sake, ya'llz.

At this point I need to give you my congratulations...With everything sheet that we are seeing you now make me laugh....



WORSE THAN A BAD ANSWER IS NO ANSWER AT ALL....

drinkbigredinstead

Tiered ordering based on seniority with a pay by date or you lose your seats. For example:

10C members 0-99,999 tickets must be pre-paid by 12/13/2011

100,000-150,000 tickets must be pre-paid by 12/14/2011

and so on

If you don't pay by your prepaid date you lose your 'seniority' seats' but still have the option of 10c seats from what is left after all 10C members have had the chance to buy their tickets.

Limited lotto seats available

Berasapj

Johnny Aggro wrote:

Hi Kat

I was lucky enough to secure tickets to the shows I wanted yesterday but as you are no doubt aware many Pearl Jam fans didn't and are very angry. I propose the following as a fair and equitable soultion:

Crowdsurge to retrieve a record of all members who were logged on to the Crowdsurge website at 5pm GMT. Cross reference this record with those who were logged in but didn't secure tickets, or had tickets in their basket but did not purchase.


With this list to hand, email those members are offer them tickets to each of the shows. What ever is left can go back into a Pre-sale.

This way you are ensuring those who genuinely were trying to get tickets yesterday are catered for.


Many thanks

J

+Infinite

big mick

Can I have the tickets that were in my basket last night, I only wanted 2 shows, but would be willing to sacrifice 1 pair on a guarantee of having 1 show?

Please someone sort this mess out and make an announcement that hangs very heavily in favour of your customers. Please.

WhyNotSweden

Soo, whats up today, any new 10C ticket release or are bound to buy GA tomorrow morning?

pjsteelerfan

Dead Man Walking wrote:

Jenny Out Of Control wrote:

A perfect example is the 4 Philly 2009 shows. If everyone was allowed to only purchase 10c tix to 1 of the shows there would have been a lot more happy people.

Completely disagree.

You would have had zero people traveling from all over the world as no one would only buy one pair for one night and make that trip with the hopes of securing the other 3 nights from other outlets...with worse seating allocation.

What you would have had would have been a bunch of fans from the immediate area buying one pair, and at least 2 nights of shows, probably 28th and 30th that wouldn't have even been sold out as casual fan's won't buy 4 nights worth of tickets and hardcore fans (fan club members) are too elitist to sit in public seating for 3 of their 4 shows.

You would have seen many more unhappy people, IMO.

This, and Philly 1 did not even sell out thorugh 10c if I rememeber. Philly 4 was up for a few hours. Not every show has high demand like the Northeast. Most of the 2010 US shows did not even sell out their 10c allotment. Everyone alays forgets that. Even the Chicago shows in 09 were up for hours.

cropdustress

Once again: like most of us, i had tickets in my cart like 3 times. Once i got to the checkout it wouldnt let me pay, it said i had an emty cart. I had 2 items in there! First it crashed, then they expired.
I would like my 10c PJ tickets for some Euro shows, just like everyone else, please.
No communication from 10c is not really helping. Shoudla been on top of this LAST NIGHT!

one_stone

Trying to give some more or less constructive feedback:

In my opinion it was the worst ticket trying/buying experience. I have bought 10c-tickets for about 10 shows through the last 5 years and got all the tickets I wanted through the old system. Yesterday I wasn't able to get a single ticket in 3 hours.

The crowdsurge site seemed ok from a design point of view (convert to your currency, etc.) - I personally find a queing solution acceptable, even when it takes a while (better than infinite loading without a message like on the "old" ticket system).

More problematic were crashes during the queing time (Server errors of different kinds), but what really made it the worst experience where the problems with your cart - when you had tickets in your cart, tried to check out and get to payment and it told you, your cart was empty, while the tickets still showed up in there. I am a professional developer for quite some time now and without knowing the system it seemed to me like a major bug.

As a user it made me feel really helpless - what should I do at that moment? Remove the tickets from the cart again (risking to get them not in there anymore)? waiting for the 15 minutes to pass? try to check out again and again? start all over again only to get back into the queue? Seeing some others score tickets while having this problem (on different machines and different browsers) made me feel it was like a lottery and somehow connected to your user-account and that was the major point making me angry during the sale.

(mostly technical) suggestions would be: better hardware, a stable queue system showing the approximate wait time and I would implement a system that "punishes" refreshing the site (e.g. you loose your place in queue) and also tells that the users. This would significantly reduce the incredible high amount of refreshing by user you must be facing and which I guess as one of the problems that brings the site down...

mike86

i took a day off work, had 5 shows in my cart (and not just once), and end up with nothing.
Biggest upset is, that I won´t be able to try again, since i don´t have a computer where i work and won´t be able to do anything.

i think it was a good idea to try something new. It didnt work out, i don´t blame 10c, but a simple mail with any information would have been great.

cyrielbuysse

Where did it all go wrong:

1. Making tickets available to all shows at the same time through a system that wasn't up to this amount of response

2. No info when it actually went wrong (some people didn't sleep because they were waiting for any news, which didn't come)

Solutions:

1. Spread the ticketsales for the different show, for e.g. "Amsterdam will be on sale at 1 pm, Berlin 2 hours later" etc.

2. Let the fans of the region where the shows will take place have prior chance to buy tickets, as in 2009

3. Give accurate info on the suspending on ticketsales, for e.g. "there will be no sale until 1 pm next day"