An embarrassment

chromiam
chromiam Posts: 4,114
edited May 2011 in The Porch
plain and simple. The 10C should be embarrassed about yesterday. It was a complete and utter failure. I just don't understand how other bands can accomplish pre-sales with little to no problems and this site continually has problems with high demand events. BTW- I'm not planning on going to Alpine and didn't attempt to buy tickets at all yesterday, so looking from the outside, this whole event was just ridiculous.

That said, I understand that things happen, a server crashes, the IT guys get food poisoning, the power goes out, a gas line explodes in the area and no one can man the severs, whatever. But the least you can do for your paying customers is explain that to them. Tell them what the problem is and they are more than understanding. But keep them in the dark, left to rumors and their own devices, and you're asking for trouble (see Sony network outage recently).
This is your notice that there is a problem with your signature. Please remove it.

Admin

Social awareness does not equal political activism!

5/23/2011- An utter embarrassment... ticketing failures too many to list.
Post edited by Unknown User on
«134

Comments

  • LikeAnOpeningBandForTheSun
    LikeAnOpeningBandForTheSun Posts: 6,097
    they are good at deleting comments. other things... not so much.
  • Solat13
    Solat13 Posts: 6,996
    Maybe they'll explain what Big, Bold, Beautiful and Free was too. ;)

    I mean the 6 year anniversary of that is coming soon on August 1.
    - Busted down the pretext
    - 8/28/98
    - 9/2/00
    - 4/28/03, 5/3/03, 7/3/03, 7/5/03, 7/6/03, 7/9/03, 7/11/03, 7/12/03, 7/14/03
    - 9/28/04, 9/29/04, 10/1/04, 10/2/04
    - 9/11/05, 9/12/05, 9/13/05, 9/30/05, 10/1/05, 10/3/05
    - 5/12/06, 5/13/06, 5/27/06, 5/28/06, 5/30/06, 6/1/06, 6/3/06, 6/23/06, 7/22/06, 7/23/06, 12/2/06, 12/9/06
    - 8/2/07, 8/5/07
    - 6/19/08, 6/20/08, 6/22/08, 6/24/08, 6/25/08, 6/27/08, 6/28/08, 6/30/08, 7/1/08
    - 8/23/09, 8/24/09, 9/21/09, 9/22/09, 10/27/09, 10/28/09, 10/30/09, 10/31/09
    - 5/15/10, 5/17/10, 5/18/10, 5/20/10, 5/21/10, 10/23/10, 10/24/10
    - 9/11/11, 9/12/11
    - 10/18/13, 10/21/13, 10/22/13, 11/30/13, 12/4/13
  • Matthew D. Penfield
    Matthew D. Penfield Posts: 24
    here here...

    I had tix in my cart early yesterday (around 1:45 eastern), but have not actually been able to get back to the cart or order history to complete my purchase. I feel sure the folks at 10C are not over there lollygagging and laughing at all of us, but cmon... they should have known to outsource this tix sale to avoid the mess that it quickly turned into.
  • know1
    know1 Posts: 6,801
    Don't you think they know this????

    It's an embarrassment that you would post this.
    The only people we should try to get even with...
    ...are those who've helped us.

    Right 'round the corner could be bigger than ourselves.
  • MayDay10
    MayDay10 Posts: 11,964
    two things really anger me.

    1. We were left twisting out there for almost 9 hours with a couple little blurbs with extremely vague information.

    2. People were able to get in and purchase tickets after we were told to chill out because the store is closed.
  • chromiam
    chromiam Posts: 4,114
    Solat13 wrote:
    Maybe they'll explain what Big, Bold, Beautiful and Free was too. ;)

    I mean the 6 year anniversary of that is coming soon on August 1.

    I hope you're not holding your breath.... :lol:
    This is your notice that there is a problem with your signature. Please remove it.

    Admin

    Social awareness does not equal political activism!

    5/23/2011- An utter embarrassment... ticketing failures too many to list.
  • Ledbetterman10
    Ledbetterman10 Posts: 17,037
    edited May 2011
    The band should be embarrassed. Crappy music like Backspacer is one thing, but running a Mickey Mouse operation like this is a joke.
    2000: Camden 1, 2003: Philly, State College, Camden 1, MSG 2, Hershey, 2004: Reading, 2005: Philly, 2006: Camden 1, 2, East Rutherford 1, 2007: Lollapalooza, 2008: Camden 1, Washington D.C., MSG 1, 2, 2009: Philly 1, 2, 3, 4, 2010: Bristol, MSG 2, 2011: PJ20 1, 2, 2012: Made In America, 2013: Brooklyn 2, Philly 2, 2014: Denver, 2015: Global Citizen Festival, 2016: Philly 2, Fenway 1, 2018: Fenway 1, 2, 2021: Sea. Hear. Now. 2022: Camden, 2024: Philly 2, 2025: Pittsburgh 1

    Pearl Jam bootlegs:
    http://wegotshit.blogspot.com
  • JimmyV
    JimmyV Boston's MetroWest Posts: 19,649
    Solat13 wrote:
    Maybe they'll explain what Big, Bold, Beautiful and Free was too. ;)

    I mean the 6 year anniversary of that is coming soon on August 1.

    They did that on AET the day Santos was on. It was a free show that fell through.
    ___________________________________________

    "...I changed by not changing at all..."
  • Kat
    Kat Posts: 4,999
    "some words when spoken..."

    The rude comments are not within the Posting Guidelines. Part of dealing with a difficult situation as an adult is doing it with grace and dignity. When people find out what happened, they may regret things they've posted. It would be advisable to get through this now by showing the strength of one's character in times of duress.

    If *anyone* attacks another member who is posting something positive in this difficult situation, their account will have to made read-only for this period. The Posting Guidelines still apply.

    Admin
    Falling down,...not staying down
  • JimmyV
    JimmyV Boston's MetroWest Posts: 19,649
    MayDay10 wrote:
    two things really anger me.

    1. We were left twisting out there for almost 9 hours with a couple little blurbs with extremely vague information.

    2. People were able to get in and purchase tickets after we were told to chill out because the store is closed.

    You have every right to be angry on both of those points.
    ___________________________________________

    "...I changed by not changing at all..."
  • Solat13
    Solat13 Posts: 6,996
    JimmyV wrote:
    Solat13 wrote:
    Maybe they'll explain what Big, Bold, Beautiful and Free was too. ;)

    I mean the 6 year anniversary of that is coming soon on August 1.

    They did that on AET the day Santos was on. It was a free show that fell through.

    Thanks, I don't have Siruis radio and can't listen online at work so I would have never known.
    - Busted down the pretext
    - 8/28/98
    - 9/2/00
    - 4/28/03, 5/3/03, 7/3/03, 7/5/03, 7/6/03, 7/9/03, 7/11/03, 7/12/03, 7/14/03
    - 9/28/04, 9/29/04, 10/1/04, 10/2/04
    - 9/11/05, 9/12/05, 9/13/05, 9/30/05, 10/1/05, 10/3/05
    - 5/12/06, 5/13/06, 5/27/06, 5/28/06, 5/30/06, 6/1/06, 6/3/06, 6/23/06, 7/22/06, 7/23/06, 12/2/06, 12/9/06
    - 8/2/07, 8/5/07
    - 6/19/08, 6/20/08, 6/22/08, 6/24/08, 6/25/08, 6/27/08, 6/28/08, 6/30/08, 7/1/08
    - 8/23/09, 8/24/09, 9/21/09, 9/22/09, 10/27/09, 10/28/09, 10/30/09, 10/31/09
    - 5/15/10, 5/17/10, 5/18/10, 5/20/10, 5/21/10, 10/23/10, 10/24/10
    - 9/11/11, 9/12/11
    - 10/18/13, 10/21/13, 10/22/13, 11/30/13, 12/4/13
  • Ledbetterman10
    Ledbetterman10 Posts: 17,037
    Kat wrote:
    When people find out what happened, they may regret things they've posted.

    No we won't because the server crashes during EVERY presale. Usually you, the tenclub, and the band don't care about the difficulties we all have because all the tickets get sold in spite of the crash. But since all the tickets didn't get sold this time, you have to run damage control.
    2000: Camden 1, 2003: Philly, State College, Camden 1, MSG 2, Hershey, 2004: Reading, 2005: Philly, 2006: Camden 1, 2, East Rutherford 1, 2007: Lollapalooza, 2008: Camden 1, Washington D.C., MSG 1, 2, 2009: Philly 1, 2, 3, 4, 2010: Bristol, MSG 2, 2011: PJ20 1, 2, 2012: Made In America, 2013: Brooklyn 2, Philly 2, 2014: Denver, 2015: Global Citizen Festival, 2016: Philly 2, Fenway 1, 2018: Fenway 1, 2, 2021: Sea. Hear. Now. 2022: Camden, 2024: Philly 2, 2025: Pittsburgh 1

    Pearl Jam bootlegs:
    http://wegotshit.blogspot.com
  • JimmyV
    JimmyV Boston's MetroWest Posts: 19,649
    Solat13 wrote:
    JimmyV wrote:
    Solat13 wrote:
    Maybe they'll explain what Big, Bold, Beautiful and Free was too. ;)

    I mean the 6 year anniversary of that is coming soon on August 1.

    They did that on AET the day Santos was on. It was a free show that fell through.

    Thanks, I don't have Siruis radio and can't listen online at work so I would have never known.

    Happy to help. :D

    Norm records it and posts the link in the stickied thread about the show each week. That is how I listen. Worth checking out if you get the chance.

    I imagine Wednesday's show might be a bit ugly.
    ___________________________________________

    "...I changed by not changing at all..."
  • Indifference71
    Indifference71 Chicago Posts: 14,955
    MayDay10 wrote:
    two things really anger me.

    1. We were left twisting out there for almost 9 hours with a couple little blurbs with extremely vague information.

    2. People were able to get in and purchase tickets after we were told to chill out because the store is closed.


    Yep. What a frustrating day yesterday was.

    I have a feeling it will be more of the same if the sale does actually resume today.
  • derbydave
    derbydave Columbus, OH Posts: 11,254
    MayDay10 wrote:
    two things really anger me.

    1. We were left twisting out there for almost 9 hours with a couple little blurbs with extremely vague information.

    2. People were able to get in and purchase tickets after we were told to chill out because the store is closed.

    I couldn't agree with you more... :ugeek:
    '96: Seattle: Key Arena
    '98: Seattle: Memorial Stadium 1 & 2
    '00: Columbus: Polaris
    '03: Columbus: Germain
    '10: Columbus: Nationwide Arena
    '11: East Troy: Alpine Valley - PJ20 1 & 2 + EV Detroit
    '12: Missoula + EV Jacksonville 1 & 2
    '13: Chicago / Pittsburgh / Buffalo / Seattle
    '14: Cincinnati / St. Louis / Tulsa / Lincoln / Memphis / Detroit / Moline
    '15: New York City - Global Citizen Festival
    '16: Greenville / Hampton / Raleigh / Columbia / Lexington / Ottawa / Toronto 1 & 2 / Wrigley 1 & 2
    '17: Brooklyn - Rock & Roll Hall of Fame Induction Ceremony
    '18: London 1 & 2 / Seattle 1 & 2 / Missoula / Wrigley 1
    '22: Nashville / St. Louis


    http://www.livefootsteps.org/user/?usr=170

  • Jeanwah
    Jeanwah Posts: 6,361
    know1 wrote:
    Don't you think they know this????

    It's an embarrassment that you would post this.

    If they were truly embarrassed, they'd spend money on a new system for selling tickets that actually works.
  • Kat
    Kat Posts: 4,999
    Ledbetterman10 wrote:
    Kat wrote:
    When people find out what happened, they may regret things they've posted.

    No we won't because the server crashes during EVERY presale. Usually you, the tenclub, and the band don't care about the difficulties we all have because all the tickets get sold in spite of the crash. But since all the tickets didn't get sold this time, you have to run damage control.

    You don't know me so I'm going to forgive your rude comment and accusation directed at me this one time. My posts are my own because I'm also a fan and when I make posts trying to help people cope in a calm way instead of taking out their frustrations on another member, it's because I care and I can tell you that EVERYONE cares about this and having people be happy. See my sig? That's what this is about and the technical problems are spoiling it up to now. Do not make false accusations again and know this, a lot of people care about the difficulties everyone is experiencing.
    Falling down,...not staying down
  • Spoken
    Spoken Posts: 1,504
    Matthew D. Penfield wrote:
    here here...

    I had tix in my cart early yesterday (around 1:45 eastern), but have not actually been able to get back to the cart or order history to complete my purchase. I feel sure the folks at 10C are not over there lollygagging and laughing at all of us, but cmon... they should have known to outsource this tix sale to avoid the mess that it quickly turned into.
    I personally think they should NOT outsource cuz then someone else has the power,
    to use and abuse.....
    I trust 10c....
  • Hopper
    Hopper Posts: 220
    Solat13 wrote:
    JimmyV wrote:
    Solat13 wrote:
    Maybe they'll explain what Big, Bold, Beautiful and Free was too. ;)

    I mean the 6 year anniversary of that is coming soon on August 1.

    They did that on AET the day Santos was on. It was a free show that fell through.

    Thanks, I don't have Siruis radio and can't listen online at work so I would have never known.

    an official statement to the members of the club would be a normal, professional, thing to do....
    "To be the man, you gotta beat the man! WOOOOOOOOO!!"
  • Go Beavers
    Go Beavers Posts: 9,764
    Ledbetterman10 wrote:
    Kat wrote:
    When people find out what happened, they may regret things they've posted.

    No we won't because the server crashes during EVERY presale. Usually you, the tenclub, and the band don't care about the difficulties we all have because all the tickets get sold in spite of the crash. But since all the tickets didn't get sold this time, you have to run damage control.

    Are you serious? I'm embarrassed after reading this.

Categories