Ticketing Issues #2 (Use this thread only)

Kat · December 2011

Please use this thread for any new discussion except for the discussion about the credit card issues/overseas credit cards.

Ticketing Discussion #1 is at: viewtopic.php?f=4&t=178670

This is the thread for discussion of ticketing issues. It will help to have the discussion in one place so your comments can be seen. Any other similar threads started on this issue will be closed with a direction to this thread.

The discussion can include opinions, suggestions experiences and concerns. It cannot include abusive or hateful comments directed at the band, the Ten Club, each other or anyone else. Please keep the discussion on the high road.

Any post that does not follow the Posting Guidelines at the top of the page will be moderated in the normal way so be careful to not let your comments go over the line. It's best to refrain from posting until it can be done with a cool head. It's not easy to keep your cool in times of frustration but the Posting Guidelines are still in effect. Thank you for understanding.

Here is a link to the Ten Club Feedback page if you would prefer to use that:
http://www.pearljam.com/feedback

Spiritual_Chaos · December 2011

So, what came out of the last thread? Not much from 10c. How about participiating in this all-might thread of ticketing issues.

benjs · December 2011

I posted this on a thread which is now closed, but I'll re-post it here in case anyone cares to hear my opinion:

Things to consider:

-CrowdSurge has done high-demand ticket pre-sales before. I find it improbable that they could be told "we have an allocation of _ tickets for _ shows, and usually get _ people logging on within a period of _ minutes", and not know with certainty whether they can or can't handle the load

-The same statement is posted on CrowdSurge's website, as well as Ten Club's. To me, this is independent confirmation from both parties that something unusual has happened

-The term 'sabotage' is very juvenile, and almost immediately sounds laughable when a company 'suspects sabotage'. Especially when that company is a band's fan club. That said, the very real DDoS (distributed denial of service) attack is one where there is an attempt to make a site become unreliable (think many computers simultaneously pressing refresh - almost like an extreme and intentional version of what we see when we crash Ten Club's servers)

-If this was a DDoS attack, this is a legal issue, and I would assume that an investigation would occur. If this is the case, would the fan club or CrowdSurge be disclosing information to the public on the matter?

Better Dan · December 2011

So have all the other presales been sabotaged as well since all those had issues? Is the 10C going to own up to anything?

neilybabes86 · December 2011

europe is still waiting for some type of apology

cincybearcat · December 2011

How does it feel to have to do the 10C's dirty work Kat?

I wasn't trying to get tickets to these shows...but I've experienced the same stuff in the past (especially Alpine). I love the band and I love the fact that they get fan club seats available to only fan club members (usually). I also understand that demand is usually much higher than supply.

But, the process is ridiculous. The 10C even admitted that finally after the Alpine fiasco. Promises were made. To their credit, they did try something new and I'm sure they all thought it would fix the problem. It didn't. It failed miserably. And a note talking about Sabotage (deflecting all blame) and just saying no fan club tickets will be available is more ridiculous then the failure. It's a slap in the face, the salt in the wound. Just talk to your fans like normal people. Admit your failures. I know it's embarrassing, but we all mess up. And this is a trend. Both the mess ups and the hollow statements that follow.

I'm almost tempted to start my own band and sell millions of records. Thanks Tim. In reality, instead of being the face of the band and all things that is good about the band, the fan club has become a joke and a slap to the face of loyal fans. Treat your fans like people please. No more bullshit.

fotd · December 2011

I would recommend going back to the old 1 show request date policy. See this thread.
viewtopic.php?f=4&t=178752

pjsteelerfan · December 2011

Better Dan wrote:

So have all the other presales been sabotaged as well since all those had issues? Is the 10C going to own up to anything?

Nnot all of them had issues. The high demand shows did, but I still don't recall any threads about people not getting tickets to DC, or KC, Indy, etc.

cincybearcat · December 2011

benjs wrote:

-The same statement is posted on CrowdSurge's website, as well as Ten Club's. To me, this is independent confirmation from both parties that something unusual has happened

Unusual? This is the first time?

Better Dan · December 2011

pjsteelerfan wrote:

Better Dan wrote:

So have all the other presales been sabotaged as well since all those had issues? Is the 10C going to own up to anything?

Nnot all of them had issues. The high demand shows did, but I still don't recall any threads about people not getting tickets to DC, or KC, Indy, etc.

So were the high demand shows sabotaged? Isn't it just likely that these current issues were also caused by high demand rather than sabotage?

SoonForgotten2 · December 2011

Would I be able to transfer my Manchester 10C tickets to someone? Because I've really had enough of all this. I don't want to contribute to an organisation or a band that treats its fans so poorly and with such disregard. I've looked past a lot of the fuck-ups and changes over the years and found excuses to stick with it, but I can't do it any longer.

Surely there is someone out there who would be far happier to have a pair of 10C tickets for Manchester than I am.

timbo1972 · December 2011

Was online for presale. 4 tickets selected (Manchester, Stockholm, Oslo, Copenhagen) in 5 mins but never got a chance to check out. Took 3 hours, result: Nil

Oslo and Stockholm, online 20 mins ahead and put in a queue. In cart twice, credit card not suitable. Took an hour, result: Nil

Copenghagen, online on time. In cart once, credit card not taken. 30 mins, result: Nil

Manchester... never saw a ticket. Result: Nil

I have seen PJ on all recent Euro tours and always scored 10C seats. Now looking at Viagogo for €200 - 250 a ticket.

Nae best pleased but i guess that's life.

neilybabes86 · December 2011

cincybearcat wrote:

How does it feel to have to do the 10C's dirty work Kat?

I wasn't trying to get tickets to these shows...but I've experienced the same stuff in the past (especially Alpine). I love the band and I love the fact that they get fan club seats available to only fan club members (usually). I also understand that demand is usually much higher than supply.

But, the process is ridiculous. The 10C even admitted that finally after the Alpine fiasco. Promises were made. To their credit, they did try something new and I'm sure they all thought it would fix the problem. It didn't. It failed miserably. And a note talking about Sabotage (deflecting all blame) and just saying no fan club tickets will be available is more ridiculous then the failure. It's a slap in the face, the salt in the wound. Just talk to your fans like normal people. Admit your failures. I know it's embarrassing, but we all mess up. And this is a trend. Both the mess ups and the hollow statements that follow.

I'm almost tempted to start my own band and sell millions of records. Thanks Tim. In reality, instead of being the face of the band and all things that is good about the band, the fan club has become a joke and a slap to the face of loyal fans. Treat your fans like people please. No more bullshit.

thats news article that came out really hurt them ( imo) makes them seem like a complete joke

Kat · December 2011

neilybabes86 wrote:

europe is still waiting for some type of apology

The current news posted has apologies from the Ten Club at http://www.pearljam.com/news/europe-201 ... ale-update

pjsteelerfan · December 2011

Better Dan wrote:

pjsteelerfan wrote:

Better Dan wrote:

So have all the other presales been sabotaged as well since all those had issues? Is the 10C going to own up to anything?

Nnot all of them had issues. The high demand shows did, but I still don't recall any threads about people not getting tickets to DC, or KC, Indy, etc.

So were the high demand shows sabotaged? Isn't it just likely that these current issues were also caused by high demand rather than sabotage?

Its possible. The buying process prior to Alpine/Europe was nowhere near as bad as it has been these last two times. But the fact is neither you or I have any real idea of what happened.

SoonForgotten2 · December 2011

Kat wrote:

neilybabes86 wrote:

europe is still waiting for some type of apology

The current news posted has apologies from the Ten Club at http://www.pearljam.com/news/europe-201 ... ale-update

Which was tacked on when, exactly?

If there was ever a definitive example of too little, too late, this is it.

Better Dan · December 2011

Kat wrote:

neilybabes86 wrote:

europe is still waiting for some type of apology

The current news posted has apologies from the Ten Club at http://www.pearljam.com/news/europe-201 ... ale-update

...which was not in the original statement.

brunobell · December 2011

benjs wrote:

-The term 'sabotage' is very juvenile, and almost immediately sounds laughable when a company 'suspects sabotage'. Especially when that company is a band's fan club. That said, the very real DDoS (distributed denial of service) attack is one where there is an attempt to make a site become unreliable (think many computers simultaneously pressing refresh - almost like an extreme and intentional version of what we see when we crash Ten Club's servers)

-If this was a DDoS attack, this is a legal issue, and I would assume that an investigation would occur. If this is the case, would the fan club or CrowdSurge be disclosing information to the public on the matter?

My thought is that a large number of us WERE pressing F5 on multiple tabs and browsers, mimicking a DDOS hack.

neilybabes86 · December 2011

Kat wrote:

neilybabes86 wrote:

europe is still waiting for some type of apology

The current news posted has apologies from the Ten Club at http://www.pearljam.com/news/europe-201 ... ale-update

i'll take your word because i can't get past the sabotage line w/ out laughing till tears stream down

have a good day

and please find the person who did this b4 nyc attempts to go on sale

wolkenlos · December 2011

SoonForgotten2 wrote:

Kat wrote:

neilybabes86 wrote:

europe is still waiting for some type of apology

The current news posted has apologies from the Ten Club at http://www.pearljam.com/news/europe-201 ... ale-update

Which was tacked on when, exactly?

If there was ever a definitive example of too little, too late, this is it.

lol....feels absolutely real and wholehearted

twisted thoughts · December 2011

Better Dan wrote:

Kat wrote:

neilybabes86 wrote:

europe is still waiting for some type of apology

The current news posted has apologies from the Ten Club at http://www.pearljam.com/news/europe-201 ... ale-update

...which was not in the original statement.

"With apologies, Ten Club"

Not happy with that Neily??

A true apology accepts responsibility, imo.

Ticketing Issues #2 (Use this thread only)

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