Universal may try to screw those trying to return when it does come late.
From the Retun policy page
"We are happy to refund any unwanted items you have ordered, provided they are returned within 30 days of dispatch and are in mint condition, including unbroken (still sealed) cellophane wrapping where applicable. To return any unwanted items, please follow these instructions:
Return the Product(s) to us immediately at: Customer Returns, Norbert Dentressangle Logistics UK, c/o Universal Music, Stafford Park 10, Telford TF3 3AB."
30 days from dispatch is almost here as they mailed mine on Jan 13th. So if you continue to wait you may have no recourse for returns based on their policy. I suggest calling to cancel before the 30 days or tell them you are going to send it back. We know how shady they are.
Bridge Benefit 1994, San Francisco 1995, San Diego 1995 1 & 2, Missoula 1998, Los Angeles 2000, San Diego 2000, Eddie Vedder/Beck 2/26/2002, Santa Barbara 2003, Irvine 2003, San Diego 2003, Vancouver 2005, Gorge 2005, San Diego 2006, Los Angeles 2006 1 & 2, Santa Barbara 2006, Eddie Vedder 4/10/08, Eddie Vedder 4/12/08, Eddie Vedder 4/15/08, 7/12/2008, SF 8/28/09, LA 9/30/09, LA 10/1/09, LA 10/06/09, LA 10/07/09, San Diego 10/09/09, Eddie Vedder 7/6/2011, Eddie Vedder 7/8/2011, PJ20 9/3/2011, PJ20 9/4/2011, Vancouver 9/25/2011, San Diego 11/21/13, LA 11/24/13, Ohana 9/25/21, Ohana 9/26/21, Ohana 10/1/21, EV 2/17/22, LA Forum 5/6/22, LA Forum 5/7/22, EV 10/1/22, EV 9/30/23
I asked for a tracking number and they never acknowledged that I had asked for a tracking number so they agreed to give me a refund b/c again, "it got lost in the post". Something is def weird here, I seriously doubt that it ever shipped.
03/26/1994 - Murfreesboro 08/17/2000 - Nashville 04/18/2003 - Nashville 04/19/2003 - Atlanta 07/17/2009 - EV Solo Nashville 07/18/2009 - EV Solo Nashville 05/20/2010 - NYC 05/21/2010 - NYC 09/22/2012 - Atlanta 11/21/2012 - EV Solo Memphis 07/19/2013 - Chicago 10/14/2014 - Memphis 04/26/2016 - Lexington 05/01/2016 - NYC 05/02/2016 - NYC 06/09/2016 - Nashville - Third Man Records
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StevieG73
Dublin, Ireland and New Brunswick, Canada Posts: 443
I asked for a tracking number and they never acknowledged that I had asked for a tracking number so they agreed to give me a refund b/c again, "it got lost in the post". Something is def weird here, I seriously doubt that it ever shipped.
I said the same thing in a post a few days ago. I think they are quick to offer refunds because they know you didn't get it...because it never shipped. Has anyone received a refund...only to receive the package a few days later?
2000 = Montreal
2003 = Montreal
2005 = Halifax, St. John's Night 1 2008 = NYC Night 1, 2010 = Boston
2011 = EV - Boston, PJ20 Night 1&2, Toronto 2012 = EV - Orlando Night 1&2 2013 = Chicago, Worcester Night 1 2016 = Boston '16
When the Live album rumours and speculation first started here, after What Records listed a new 'Death on Two Legs' item on their site (kind of prematurelt)
(Am still enjoying the LOXL vinyl!)
Just to support Tim and what records further, the only reason he listed it was because a Universal guy rang him and told him this set was burn to order and he needed to put his order in that day. The guy gave him all the original info for the box. Tim is great, deposit for the LOXL was cool of him and I now have the carded promo cd to add to my set thanks to him
The mailman rang my doorbell and I received my LOXL 2LP set from Ten Club. They shipped it Jan. 26. I want to thank the band and Ten Club for releasing this. The layout looked amazing as did the band photo. The poster-thing was also great as well as the design of the vinyl records. The only thing I missed was a booklet with more photos, but overall I'm pleased with it and waiting to comment on how it sounds after I've spun the black circles... edit: the vinyl sounds amazing!
I decided to not order the Limited Edition Super Deluxe Box Set and instead save the money for the Vs./Vitalogy Super DeLuxe box.
P.S. Thank you Ten Club for the cust. dec. that I've been hoping for (value: $ USD )!!! I only wish the similar thing was possible with the Vs./Vitalogy Super DeLuxe box, and sell it internationally from Ten Club Goods store and sent with the normal post (ISAL global mail). This way it wouldn't be such a mess like it turned out to be with DHL and the Ten Super Deluxe box. And the written value would be: $50 USD for this new Vs.Vitalogy super deluxe. Please make it possible! You know that the fans would have more money to spend on pearl jam goodies if we wouldn't spend so much on taxes in our own countries...
Still waiting here in Australia too, ordered via TenClub. Anyone in Australia got theirs yet? This sucks! It's been out for ages and I see it in record stores but don't have it. This better not happen with the next release... sucks! I hope TenClub are kicking the arse of whomever is responsible!
PJ - Sydney 1998; Sydney 2003; Sydney, Melbourne, Newcastle 2006; Melbourne, Sydney 2009; Gold Coast, Melbourne, Sydney 2014.
EV - Canberra, Newcastle, Sydney 2011; Sydney 2014.
Still waiting here in Australia too, ordered via TenClub. Anyone in Australia got theirs yet? This sucks! It's been out for ages and I see it in record stores but don't have it. This better not happen with the next release... sucks! I hope TenClub are kicking the arse of whomever is responsible!
Ordered mine through Universal and no joy in Melbourne either.
1995 - Auckland, New Zealand
1998 - Wellington + Auckland, New Zealand
2000 - London, UK x 2
2006 - Melbourne, Australia x 3
2009 - Adelaide, Melbourne, Sydney, Brisbane, Auckland
2010 - Newark, MSG x 2
2011 - PJ20 & EV Brisbane 2, Canberra, Melbourne x 2, Adelaide 1, Perth 2
2013 - San Diego, Los Angeles, Oakland, Portland, Vancouver, Seattle
2014 - Auckland, Gold Coast, Melbourne, Sydney & EV - Sydney x 2
2015 - Mexico City
2016 - Miami, Tampa, Jacksonville, Greenville, Hampton, Fenway x 2 2023 - Fort Worth x 2, Austin x 2
Still waiting here in Australia too, ordered via TenClub. Anyone in Australia got theirs yet? This sucks! It's been out for ages and I see it in record stores but don't have it. This better not happen with the next release... sucks! I hope TenClub are kicking the arse of whomever is responsible!
I requested a refund from universal and they didn't hesitate, which tells me my order never shipped. They say it's going to take 10-30 days to process, what the heck is wrong with these guys? Up to 30 days... Come on.
I did go the amazon.ca route and saved some money and i actually trust amazon so i hope to be recording it soon.
03/26/1994 - Murfreesboro 08/17/2000 - Nashville 04/18/2003 - Nashville 04/19/2003 - Atlanta 07/17/2009 - EV Solo Nashville 07/18/2009 - EV Solo Nashville 05/20/2010 - NYC 05/21/2010 - NYC 09/22/2012 - Atlanta 11/21/2012 - EV Solo Memphis 07/19/2013 - Chicago 10/14/2014 - Memphis 04/26/2016 - Lexington 05/01/2016 - NYC 05/02/2016 - NYC 06/09/2016 - Nashville - Third Man Records
Nothing in Melbourne yet either, I did see a promo poster on the back of a bus on the way to work this morning which makes me want to buy it from JB Hifi. Ordered through 10C in mid Jan.
Mine arrived (in the UK) this morning. Lovely package - sturdy sleeve, good quality vinyl (is it 180g?) and a free PJ20 sticker too! Well worth the wait :thumbup:
Leeds 2006, London 2007, Hartford 2008, London Shepherds Bush 2009, London O2 2009, Dublin 2010, London Hyde Park 2010, Amsterdam 1 2012, Amsterdam 2 2012, Berlin 1 2012, EV solo London 30/7/2012, Berlin 2014, Stockholm 2014, Milton Keynes 2014, Amsterdam 1 2018, London 1 2018, London 2 2018, EV solo Dublin 2019, London 1 2022, London 2 2022, New York City 2022
I have been waiting for a month now and still have not received my deluxe version from Universal. They finally offered to give me a refund or to send another (they claim the first one was shipped and must be lost in the mail). I probably should have accepted the refund and bought it elsewhere, but I hesitantly requsted they ship me another. Let's hope Pearl Jam decides to not deal with them in the future.
"...Dimitri...He talks to me...'.."The Ghost of Greece..".
"..That's One Happy Fuckin Ghost.."
“..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
I have been waiting for a month now and still have not received my deluxe version from Universal. They finally offered to give me a refund or to send another (they claim the first one was shipped and must be lost in the mail). I probably should have accepted the refund and bought it elsewhere, but I hesitantly requsted they ship me another. Let's hope Pearl Jam decides to not deal with them in the future.
fukn'ell that's a lot of packages they're admitting have probably got lost in the post now. Are they chasing up with their postal company or what?!!??! Jeeezuz. WTFever!!
<hr>
PJ - Auckland 2009; Alpine Valley1&2 2011; Man1, Am'dam1&2, Berlin1&2, Stockholm, Oslo & Copenhagen 2012; LA, Oakland, Portland, Spokane, Calgary, Vancouver, Seattle 2013; Auckland 2014
EV - Canberra, Newcastle & Sydney 1&2 2011
I have been waiting for a month now and still have not received my deluxe version from Universal. They finally offered to give me a refund or to send another (they claim the first one was shipped and must be lost in the mail). I probably should have accepted the refund and bought it elsewhere, but I hesitantly requsted they ship me another. Let's hope Pearl Jam decides to not deal with them in the future.
fukn'ell that's a lot of packages they're admitting have probably got lost in the post now. Are they chasing up with their postal company or what?!!??! Jeeezuz. WTFever!!
What's shocking to me is that every time they are receiving a complaint, they are writing back with the pretence that it is an isolated problem - whereas we know from this board that it is a mass problem. The way they are responding to individuals is deceitful I think.
Cancel my subscription to the Ressurection
Send my credentials to the house of detention
Subject: Your Pearl Jam order with Universal Music...
Hi Pearl Jam fans,
Just a quick note to those customers who purchased their Live On Ten Legs
box set through Universal Music. All pre-ordered items were successfully
shipped to your specified shipping address a couple of days before the
release date of 17 January. UK customers who selected standard shipping can
expect their item usually within about five working days, but occasionally
it can take up to a maximum of 14 days to arrive. Likewise, international
customers selecting standard shipping will usually receive their items
within 14 working days, but it can occasionally take up to 21 days to
receive your item. Any customer who has not received their item and is
outside these shipping times should contact our customer service team who
would be happy to help. You can email them on
<!-- e --><a href="mailto:support@universal-music.co.uk">support@universal-music.co.uk</a><!-- e -->, or telephone on (UK) – 0845 070 2036 or
(ROW) - +44 151 212 1240.
Many thanks,
Universal Music.
I love how they acknowledge there is a problem without actually acknowledging it. like this is the kind of email they send about every order that goes out. Obviously a lot of us gave them a ton of shit so they felt like they had to make some kind of statement.
Still waiting for the refund to show up on my card.
lil' good news update, got my refund and UPS just dropped off my box set from amazon - TWO days after ordering it. I really hope the ten club takes notice of this massive fuck over from universal and never does business with them again.
I was so wrong for ever trying to judge a book by its cover even for a second - Arms Aloft... I'm an idiot - WOW great song choice for the opening track - I am on my 4th time through (over the past 5 weeks) on a Sunday morning spinning the vinyl - And World Wide Suicide being the second choice of the bands "mix tape" shows just how much they also enjoy the Avocado record...me too!!
I received my copy in the UK from 10c last week. Yeah it took a while but worth the wait. Great packaging, good quality vinyl, free download on release, free PJ20 sticker and a fraction of the price of the not so limited deluxe box. Can't help feeling that the deluxe box was just another record company rip-off.
Comments
Ordered from Amazon.ca w/ expedited shipping for a grand total of $69 usd
Saving $29+ and getting a tracking #
Eat shit universal :twisted:
From the Retun policy page
"We are happy to refund any unwanted items you have ordered, provided they are returned within 30 days of dispatch and are in mint condition, including unbroken (still sealed) cellophane wrapping where applicable. To return any unwanted items, please follow these instructions:
Return the Product(s) to us immediately at: Customer Returns, Norbert Dentressangle Logistics UK, c/o Universal Music, Stafford Park 10, Telford TF3 3AB."
30 days from dispatch is almost here as they mailed mine on Jan 13th. So if you continue to wait you may have no recourse for returns based on their policy. I suggest calling to cancel before the 30 days or tell them you are going to send it back. We know how shady they are.
08/17/2000 - Nashville
04/18/2003 - Nashville
04/19/2003 - Atlanta
07/17/2009 - EV Solo Nashville
07/18/2009 - EV Solo Nashville
05/20/2010 - NYC
05/21/2010 - NYC
09/22/2012 - Atlanta
11/21/2012 - EV Solo Memphis
07/19/2013 - Chicago
10/14/2014 - Memphis
04/26/2016 - Lexington
05/01/2016 - NYC
05/02/2016 - NYC
06/09/2016 - Nashville - Third Man Records
I said the same thing in a post a few days ago. I think they are quick to offer refunds because they know you didn't get it...because it never shipped. Has anyone received a refund...only to receive the package a few days later?
2008 = NYC Night 1,
2010 = Boston
2012 = EV - Orlando Night 1&2
2013 = Chicago, Worcester Night 1
2016 = Boston '16
Just to support Tim and what records further, the only reason he listed it was because a Universal guy rang him and told him this set was burn to order and he needed to put his order in that day. The guy gave him all the original info for the box. Tim is great, deposit for the LOXL was cool of him and I now have the carded promo cd to add to my set thanks to him
I decided to not order the Limited Edition Super Deluxe Box Set and instead save the money for the Vs./Vitalogy Super DeLuxe box.
P.S. Thank you Ten Club for the cust. dec. that I've been hoping for (value: $
Maybe it got sucked up by the universal blackhole vortex that's been eating up LoXL all over the world
It's a phenomenon
EV - Canberra, Newcastle, Sydney 2011; Sydney 2014.
Has anyone received an order from Universal?
I emailed them asking for a refund, and I will go the Amazon.ca route.
AH
Ordered mine through Universal and no joy in Melbourne either.
1998 - Wellington + Auckland, New Zealand
2000 - London, UK x 2
2006 - Melbourne, Australia x 3
2009 - Adelaide, Melbourne, Sydney, Brisbane, Auckland
2010 - Newark, MSG x 2
2011 - PJ20 & EV Brisbane 2, Canberra, Melbourne x 2, Adelaide 1, Perth 2
2013 - San Diego, Los Angeles, Oakland, Portland, Vancouver, Seattle
2014 - Auckland, Gold Coast, Melbourne, Sydney & EV - Sydney x 2
2015 - Mexico City
2016 - Miami, Tampa, Jacksonville, Greenville, Hampton, Fenway x 2
2023 - Fort Worth x 2, Austin x 2
It's Newman's fault! :evil:
...there's just too much that time cannot erase...
'Even Jesus Hates creed'
They are awesome!!! Can wait to spin it at home 2nite
I did go the amazon.ca route and saved some money and i actually trust amazon so i hope to be recording it soon.
08/17/2000 - Nashville
04/18/2003 - Nashville
04/19/2003 - Atlanta
07/17/2009 - EV Solo Nashville
07/18/2009 - EV Solo Nashville
05/20/2010 - NYC
05/21/2010 - NYC
09/22/2012 - Atlanta
11/21/2012 - EV Solo Memphis
07/19/2013 - Chicago
10/14/2014 - Memphis
04/26/2016 - Lexington
05/01/2016 - NYC
05/02/2016 - NYC
06/09/2016 - Nashville - Third Man Records
Leeds 2006, London 2007, Hartford 2008, London Shepherds Bush 2009, London O2 2009, Dublin 2010, London Hyde Park 2010, Amsterdam 1 2012, Amsterdam 2 2012, Berlin 1 2012, EV solo London 30/7/2012, Berlin 2014, Stockholm 2014, Milton Keynes 2014, Amsterdam 1 2018, London 1 2018, London 2 2018, EV solo Dublin 2019, London 1 2022, London 2 2022, New York City 2022
I believe Vitalogy was a longer album and that is why they went with the option to spread it over 2 discs.
"..That's One Happy Fuckin Ghost.."
“..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
PJ - Auckland 2009; Alpine Valley1&2 2011; Man1, Am'dam1&2, Berlin1&2, Stockholm, Oslo & Copenhagen 2012; LA, Oakland, Portland, Spokane, Calgary, Vancouver, Seattle 2013; Auckland 2014
EV - Canberra, Newcastle & Sydney 1&2 2011
What's shocking to me is that every time they are receiving a complaint, they are writing back with the pretence that it is an isolated problem - whereas we know from this board that it is a mass problem. The way they are responding to individuals is deceitful I think.
Send my credentials to the house of detention
Subject: Your Pearl Jam order with Universal Music...
Hi Pearl Jam fans,
Just a quick note to those customers who purchased their Live On Ten Legs
box set through Universal Music. All pre-ordered items were successfully
shipped to your specified shipping address a couple of days before the
release date of 17 January. UK customers who selected standard shipping can
expect their item usually within about five working days, but occasionally
it can take up to a maximum of 14 days to arrive. Likewise, international
customers selecting standard shipping will usually receive their items
within 14 working days, but it can occasionally take up to 21 days to
receive your item. Any customer who has not received their item and is
outside these shipping times should contact our customer service team who
would be happy to help. You can email them on
<!-- e --><a href="mailto:support@universal-music.co.uk">support@universal-music.co.uk</a><!-- e -->, or telephone on (UK) – 0845 070 2036 or
(ROW) - +44 151 212 1240.
Many thanks,
Universal Music.
I love how they acknowledge there is a problem without actually acknowledging it. like this is the kind of email they send about every order that goes out. Obviously a lot of us gave them a ton of shit so they felt like they had to make some kind of statement.
Still waiting for the refund to show up on my card.
still NONE
how long has that been? 2+ weeks?
• 2003-07-05• 2004-10-01
• 2005-10-03• 2006-05-27
• 2008-06-19• 2009-10-27 2009-10-28 •2009-10-30
• 2009-10-31
*Tres Mts 2011-03-23
*Eddie Vedder 2011-06-25
- 2013-10-21
- 2013=10-22
-2016 -04-28
-2016 -04-29
I was so wrong for ever trying to judge a book by its cover even for a second - Arms Aloft... I'm an idiot - WOW great song choice for the opening track - I am on my 4th time through (over the past 5 weeks) on a Sunday morning spinning the vinyl - And World Wide Suicide being the second choice of the bands "mix tape" shows just how much they also enjoy the Avocado record...me too!!
"spin..spin...."
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2008 Bonnaroo - 2009 Philly 2&3 - 2010 MSG 1&2