F2F is OPEN
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That is awful and I'm sorry to hear! Does this mean you can't: 1) access your existing tickets; and 2) sell any spares via Fan to Fan??GlowGirl said:TM just told me these blocks are permanent. At least mine is. They said it was for a violation of terms of service. They won’t tell me which term it was. There are only two in there I can think of that I may have violated without realizing. One is refreshing faster than every three seconds including going back and forth between one and two tickets. The other is having more than 1000 clicks in a 24 hour period. I know that sounds like a lot but when you are moving between 1 and 2 tickets the clicks add up fast. They said I can open a new account but that really sucks. I have had this account for as long as they have had online purchases. They are blocking us but the bots keep getting through.9/8/98 (NJ), 9/10/98 (NY), 8/23/00 (NY), 8/24/00 (NY), 8/25/00 (NY), 4/30/03 (NY), 7/8/03 (NY), 7/9/03 (NY), 5/12/06 (NY), 6/1/06 (NJ), 6/3/06 (NJ), 8/5/07 (IL), 6/22/08 (DC), 6/24/08 (NY), 6/25/08 (NY), 7/1/08 (NY), 10/4/09 (TX ), 10/30/09 (PA), 5/20/10 (NY), 5/21/10 (NY), 9/3/11 (WI), 9/4/11 (WI), 7/19/13 (IL), 10/18/13 (NY), 10/19/13 (NY), 10/3/14 (MO), 9/23/15 (NY), 9/26/15 (NY), 5/1/16 (NY), 5/2/16 (NY), 8/5/16 (MA), 8/22/16 (IL), 4/7/17 (NY), 6/18/18 (UK), 8/20/18 (IL), 9/2/18 (MA), 9/4/18 (MA), 9/18/21 (NJ), 9/26/21 (CA), 10/1/21 (CA), 10/2/21 (CA), 9/10/22 (NY), 9/11/22 (NY), 9/14/22 (NJ), 9/16/22 (TN), 9/22/22 (CO), 8/31/23 (MN), 9/2/23 (MN), 9/5/23 (IL), 9/7/23 (IL), 5/16/24 (NV), 5/18/24 (NV), 5/28/24 (WA), 5/30/24 (WA), 8/29/24 (IL), 8/31/24 (IL), 9/3/24 (NY), 9/4/24 (NY), 9/7/24 (PA), 9/12/24 (MD), 9/15/24 (MA), 9/17/24 (MA), 4/24/25 (FL), 4/26/25 (FL)0 -
Thanks. The whole thing sucks. I was told that I will continue to have access to my account to manage any existing tickets, but will need to create a new account to purchase new tickets. So, if I can buy tickets with a new account anyway, what is the purpose of blocking my existing account. It makes no sense to me at all.danlee1095 said:
That is awful and I'm sorry to hear! Does this mean you can't: 1) access your existing tickets; and 2) sell any spares via Fan to Fan??GlowGirl said:TM just told me these blocks are permanent. At least mine is. They said it was for a violation of terms of service. They won’t tell me which term it was. There are only two in there I can think of that I may have violated without realizing. One is refreshing faster than every three seconds including going back and forth between one and two tickets. The other is having more than 1000 clicks in a 24 hour period. I know that sounds like a lot but when you are moving between 1 and 2 tickets the clicks add up fast. They said I can open a new account but that really sucks. I have had this account for as long as they have had online purchases. They are blocking us but the bots keep getting through.
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I can kinda get why people may be trying hard for the Hollywood shows now, maybe Pitt, but really in almost all situations the best spot for f2f is the week or 2 before the show. Make refundable plans, it’s going to be ok.Merkin Baller said:
So the lesson here is don't look at f2f too much or you're going to be permanently banned from Ticketmaster.GlowGirl said:TM just told me these blocks are permanent. At least mine is. They said it was for a violation of terms of service. They won’t tell me which term it was. There are only two in there I can think of that I may have violated without realizing. One is refreshing faster than every three seconds including going back and forth between one and two tickets. The other is having more than 1000 clicks in a 24 hour period. I know that sounds like a lot but when you are moving between 1 and 2 tickets the clicks add up fast. They said I can open a new account but that really sucks. I have had this account for as long as they have had online purchases. They are blocking us but the bots keep getting through.
Awesome.
Good luck, everyone.0 -
My new TM account is all set up and my tickets are still in my other account - so I guess that is the solution if you get blocked. I was able to look for tickets with the new account. You need to sign up for a new account with a different email so I just created a new gmail account that I will just use for TM I guess. What a pain.
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I don’t disagree w/ your premise… there should be more tickets available closer to the shows; I guess we’ll see how ok it is down the stretch if people are still getting permanently suspended for refreshing too much.BloodMeridian80 said:
I can kinda get why people may be trying hard for the Hollywood shows now, maybe Pitt, but really in almost all situations the best spot for f2f is the week or 2 before the show. Make refundable plans, it’s going to be ok.Merkin Baller said:
So the lesson here is don't look at f2f too much or you're going to be permanently banned from Ticketmaster.GlowGirl said:TM just told me these blocks are permanent. At least mine is. They said it was for a violation of terms of service. They won’t tell me which term it was. There are only two in there I can think of that I may have violated without realizing. One is refreshing faster than every three seconds including going back and forth between one and two tickets. The other is having more than 1000 clicks in a 24 hour period. I know that sounds like a lot but when you are moving between 1 and 2 tickets the clicks add up fast. They said I can open a new account but that really sucks. I have had this account for as long as they have had online purchases. They are blocking us but the bots keep getting through.
Awesome.
Good luck, everyone.0 -
This👆vant0037 said:So fucking dumb. I’ll bet if you told the rep “but I was just trying to buy one of those $900+ pairs in the nosebleeds”, they’d unlock you pretty quick.
I get the feeling them being more stringent has nothing to do with security and everything to do with harassing us for refusing to pay premium.0 -
I am also in TM jail and chatted with them now. They said their Technical dept would unlock my account in 3-5 business days. Holding my breath...
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2023 – Fort Worth1, Forth Worth2, Austin1, Austin2
2024 – Sacramento, Vegas1, Vegas2, LA1, LA22025 – ATL1, ATL2, Nashville1, Nashville2
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I was told that as well. However, maybe it depends on what they think you did. I asked them to tell me what they think I did but no response. So, my guess was clicking through the site too fast or too often. I was originally told I had too much activity - so that is what I assume. I think they want to say they are doing something about bots - like saying look how many accounts we shut down this year. But they are shutting down the accounts of regular people, while the bots continue to wreak havoc.Houryo said:I am also in TM jail and chatted with them now. They said their Technical dept would unlock my account in 3-5 business days. Holding my breath...
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That's a good question (do tickets from old account transfer to the new one?)A Compliment For Us said:GlowGirl said:TM just told me these blocks are permanent. At least mine is. They said it was for a violation of terms of service. They won’t tell me which term it was. There are only two in there I can think of that I may have violated without realizing. One is refreshing faster than every three seconds including going back and forth between one and two tickets. The other is having more than 1000 clicks in a 24 hour period. I know that sounds like a lot but when you are moving between 1 and 2 tickets the clicks add up fast. They said I can open a new account but that really sucks. I have had this account for as long as they have had online purchases. They are blocking us but the bots keep getting through.
Sorry to hear this but thank you for this info and the heads up. Echo all the comments about this being ridiculous especially the 3-second or less refreshes and 1000 click/day quota. But to then permanently ban your TM account for one violation going forward - WTH?!?!
If you create a new account, do your tickets from the old account transfer to the new one? I sure hope so. What a cluster.
My guess is no since it's not the same account.
But your tickets should still be your tickets, and TM should not deny you your tickets.
What a Gong show.0 -
BRING BACK THE SECONDARY MARKET. What a trash system this is. Real fans getting their accounts permanently locked? Gtfoh0
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The tickets don't transfer but you can still access your tickets through the old account. You just have to buy new tickets on the new account. So, if we can just buy tickets on the new account anyway, what is the point of closing the old account. As I mentioned before, I think they want to create the illusion that they are closing all the bot accounts - even though most of them are not bots. It looks good for their numbers of closed accounts or something. Who knows.cutz said:
That's a good question (do tickets from old account transfer to the new one?)A Compliment For Us said:GlowGirl said:TM just told me these blocks are permanent. At least mine is. They said it was for a violation of terms of service. They won’t tell me which term it was. There are only two in there I can think of that I may have violated without realizing. One is refreshing faster than every three seconds including going back and forth between one and two tickets. The other is having more than 1000 clicks in a 24 hour period. I know that sounds like a lot but when you are moving between 1 and 2 tickets the clicks add up fast. They said I can open a new account but that really sucks. I have had this account for as long as they have had online purchases. They are blocking us but the bots keep getting through.
Sorry to hear this but thank you for this info and the heads up. Echo all the comments about this being ridiculous especially the 3-second or less refreshes and 1000 click/day quota. But to then permanently ban your TM account for one violation going forward - WTH?!?!
If you create a new account, do your tickets from the old account transfer to the new one? I sure hope so. What a cluster.
My guess is no since it's not the same account.
But your tickets should still be your tickets, and TM should not deny you your tickets.
What a Gong show.
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Yeah, that makes no sense.GlowGirl said:
Thanks. The whole thing sucks. I was told that I will continue to have access to my account to manage any existing tickets, but will need to create a new account to purchase new tickets. So, if I can buy tickets with a new account anyway, what is the purpose of blocking my existing account. It makes no sense to me at all.danlee1095 said:
That is awful and I'm sorry to hear! Does this mean you can't: 1) access your existing tickets; and 2) sell any spares via Fan to Fan??GlowGirl said:TM just told me these blocks are permanent. At least mine is. They said it was for a violation of terms of service. They won’t tell me which term it was. There are only two in there I can think of that I may have violated without realizing. One is refreshing faster than every three seconds including going back and forth between one and two tickets. The other is having more than 1000 clicks in a 24 hour period. I know that sounds like a lot but when you are moving between 1 and 2 tickets the clicks add up fast. They said I can open a new account but that really sucks. I have had this account for as long as they have had online purchases. They are blocking us but the bots keep getting through.
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TerribleGlowGirl said:
I was told that as well. However, maybe it depends on what they think you did. I asked them to tell me what they think I did but no response. So, my guess was clicking through the site too fast or too often. I was originally told I had too much activity - so that is what I assume. I think they want to say they are doing something about bots - like saying look how many accounts we shut down this year. But they are shutting down the accounts of regular people, while the bots continue to wreak havoc.Houryo said:I am also in TM jail and chatted with them now. They said their Technical dept would unlock my account in 3-5 business days. Holding my breath...1993 – San Diego
1995 – San Diego
1998 – San Diego
2000 – San Diego
2003 – San Diego
2006 – San Diego
2009 – San Diego
2013 – San Diego
2022 – San Diego, LA1, LA2, Glendale, Oak1, OKC
2023 – Fort Worth1, Forth Worth2, Austin1, Austin2
2024 – Sacramento, Vegas1, Vegas2, LA1, LA22025 – ATL1, ATL2, Nashville1, Nashville2
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I don’t think Ticketmaster is trying to lock out accounts of actual customers. I’m guessing it’s an unintended consequence of trying to weed out the real problem accounts. I’m also guessing that this issue has not reached the ears of the people who matter and can actually make a decision. So the issue hasn’t been corrected yet and people will continue to get locked out. The whole “make a new account” advice is probably just a workaround that the people who answer the phones have figured out to try and help people.1996: Randall's Island 2 1998: East Rutherford | MSG 1 & 2 2000: Cincinnati | Columbus | Jones Beach 1, 2, & 3 | Boston 1 | Camden 1 & 2 2003: Philadelphia | Uniondale | MSG 1 & 2 | Holmdel 2005: Atlantic City 1 2006: Camden 1 | East Rutherford 1 & 2 2008: Camden 1 & 2 | MSG 1 & 2 (#25) | Newark (EV) 2009: Philadelphia 1, 2 & 4 2010: Newark | MSG 1 & 2 2011: Toronto 1 2013: Wrigley Field | Brooklyn 2 | Philadelphia 1 & 2 | Baltimore 2015: Central Park 2016: Philadelphia 1 & 2 | MSG 1 & 2 | Fenway Park 2 | MSG (TOTD) 2017: Brooklyn (RnR HOF) 2020: MSG | Asbury Park 2021: Asbury Park 2022: MSG | Camden | Nashville 2024: MSG 1 & 2 (#50) | Philadelphia 1 & 2 | Baltimore 2025: Raleigh0
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I’m selling 2 tickets on Fan2Fan for ATL night 1. Section 117 Row K seat 13,14. I’m selling at 5:30pm ET. I will post link on here after I receive it.0
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Mine was escalated to a tech person who emailed me on Saturday. He asked for my IP address and the error message I was getting and asked me questions like if I used multiple devices at once, or if I used any software that automatically fills out web forms, or if I went over any ticket limits, etc. All of my responses were truthfully no. Then today I got an email saying I violated terms of service (without telling me which term) and my account would be permanently blocked from purchasing tickets. But I could create a new account to purchase tickets. Anyway, good luck to all who are presently blocked. I hope they are just temporary. Keep us posted.on2legs said:I don’t think Ticketmaster is trying to lock out accounts of actual customers. I’m guessing it’s an unintended consequence of trying to weed out the real problem accounts. I’m also guessing that this issue has not reached the ears of the people who matter and can actually make a decision. So the issue hasn’t been corrected yet and people will continue to get locked out. The whole “make a new account” advice is probably just a workaround that the people who answer the phones have figured out to try and help people.
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I was temp blocked back in May when trying to upgrade Seattle tickets. Said my account was showing bot like behavior and violated the terms of service but couldn’t tell me what I had done wrong. I’m guessing it was refreshing too often, and jumping back and forth between the two Seattle shows. Spoke to a person and said I’m a real dude just trying to buy tickets, and that I’ve bought and used hundreds of tickets before and that they should be able to see that but they still wouldn’t remove the block. Somehow the block ended up being removed when I traveled to a new city (on my way to Seattle) so there might be some kind of link between the account and IP service area. It’s really a pain in the ass and no one from Ticketmaster can even help you. There really needs to be more transparency to the whole thing.0
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Yeah. Earlier this year it was connected to your IP address. If you got blocked on that, you still could log in using cellular or a different wifi. But now it appears that they changed it to the account level. If you are blocked now you can't access your account from wifi, cellular or a different wifi. I think that is a recent change. Or maybe as someone mentioned above, they may have different levels of blocks.bootleg said:I was temp blocked back in May when trying to upgrade Seattle tickets. Said my account was showing bot like behavior and violated the terms of service but couldn’t tell me what I had done wrong. I’m guessing it was refreshing too often, and jumping back and forth between the two Seattle shows. Spoke to a person and said I’m a real dude just trying to buy tickets, and that I’ve bought and used hundreds of tickets before and that they should be able to see that but they still wouldn’t remove the block. Somehow the block ended up being removed when I traveled to a new city (on my way to Seattle) so there might be some kind of link between the account and IP service area. It’s really a pain in the ass and no one from Ticketmaster can even help you. There really needs to be more transparency to the whole thing.
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GlowGirl said:My new TM account is all set up and my tickets are still in my other account - so I guess that is the solution if you get blocked. I was able to look for tickets with the new account. You need to sign up for a new account with a different email so I just created a new gmail account that I will just use for TM I guess. What a pain.
It's too late now but for Gmail you can add a "." anywhere before the @gmail to create a new forward facing email that still goes to the same Gmail. It's just a way to have multiple email addresses without actually having to deal with multiple inboxes. Outlook lets you create aliases.
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