Nashville tickets voided and refunded

Boston Posts: 734
in The Porch
Hi. My good friend had this happen to her. Anyone else? Long time 10c member. Won the new lottery for Nashville last week. She was charged. Received the congrats email and the claim tickets email. She went to claim the tickets over the weekend. And saw they said void. Emailed Ticketmaster. Got a response today that they were refunded and the refund was deposited 2 hrs later. 
Wtf? Anyone else have this happen and get a the tickets back?

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  • New York, NY Posts: 12,076
    That that really sucks. A few people on here mentioned that they were refunded their 2020 tickets without asking for it. I was refunded for my Eddie Vedder commemorative ticket without asking for a refund. As a result of all this I have been obsessively checking my tickets in my TM account and my iPhone Wallet to make sure they are still there. We should not have to worry about this kind of stuff. It’s insane. 
  • Posts: 5,769
    Wonder if they needed some more premium inventory.  
    PJ: 2013: London (ON); Buffalo; 2014: Cincinnati; 2016: Sunrise, Miami, Toronto 1-2, Wrigley 2; 2018: London (UK) 1, Milan, Padova, Sea 2, Wrigley 1-2, Fenway 1-2; 2021: SHN, Ohana, Ohana Encore 1-2; 2022: LA 1-2, Phx, Oak 1-2, Fresno, Copenhagen, Hyde Park 1-2; Quebec, Ottawa, Hamilton, Toronto; MSG, Camden, Nashville, Louisville, St. Louis, OKC; 2023: St. Paul 1-2, Chicago 1-2; Fort Worth 2; Austin 1-2; 2024:  Vancouver 1-2, LV 1-2, LA 1-2, Napa, Barcelona 1-2; Indy; Chicago 1-2; MSG 1-2; Philly 2; Boston 2; Ohana 1-2; 2025: FL 1-2, ATL 1-2, Nash 1-2, Pit 1-2.
     
    EV Solo: 2017 Louisville and Franklin, 2018 Ohana, 2019 Innings Fest, Berlin, Düsseldorf, Dublin and Ohana; 2021 Ohana Friday (from beach) and Saturday; 2022 Earthlings Newark; 2023 Innings Fest and Benoraya 1-2.

    Gutted:  London 2 2018, Sacramento 2022, Noblesville 2023
  • Naperville, IL Posts: 2,061
    That sucks. Cheapest pair on tm right now is $1500 for the pair. That's nuts.
  • Posts: 15,956
    Did she already win tickets through a previous lottery?
    1996: Randall's Island 2  1998: East Rutherford | MSG 1 & 2  2000: Cincinnati | Columbus | Jones Beach 1, 2, & 3 | Boston 1 | Camden 1 & 2 2003: Philadelphia | Uniondale | MSG 1 & 2 | Holmdel  2005: Atlantic City 1  2006: Camden 1 | East Rutherford 1 & 2 2008: Camden 1 & 2 | MSG 1 & 2 (#25) | Newark (EV)  2009: Philadelphia 1, 2 & 4  2010: Newark | MSG 1 & 2  2011: Toronto 1  2013: Wrigley Field | Brooklyn 2 | Philadelphia 1 & 2 | Baltimore  2015: Central Park  2016: Philadelphia 1 & 2 | MSG 1 & 2 | Fenway Park 2 | MSG (TOTD)  2017: Brooklyn (RnR HOF)  2020: MSG | Asbury Park  2021: Asbury Park  2022: MSG | Camden | Nashville  2024: MSG 1 & 2 (#50) | Philadelphia 1 & 2 | Baltimore  2025: Raleigh


  • Boston Posts: 734
    Nope. Zero tickets in 2020
    on2legs said:
    Did she already win tickets through a previous lottery?

  • New York, NY Posts: 12,076
    Maybe she waited to long to claim them? I know mine came through to claim the weekend before last. Maybe they void them if too much time goes by before claiming. 
  • Toronto, ON Posts: 9,321
    Was the ticket limit exceeded?
    To quote the 10C from Newsletter #8: "Please understand we have a lot of members and it is very hard to please everybody. If you are one of those unhappy people...please call 1-900-IDN-TCAR."

    "Me knowing the truth, I can not concur."

    1996: Toronto - 1998: Chicago, Montreal, Barrie - 2000: Montreal, Toronto - 2002: Seattle X2 (Key Arena) - 2003: Cleveland, Buffalo, Toronto, Montreal, Seattle (Benaroya Hall) - 2004: Reading, Toledo, Grand Rapids - 2005: Kitchener, London, Hamilton, Montreal, Ottawa, Toronto, Quebec City - 2006: Toronto X2, Albany, Hartford, Grand Rapids, Cleveland - 2007: Chicago (Vic Theatre) - 2008: NYC X2, Hartford, Mansfield X2 - 2009: Toronto, Chicago X2, Seattle X2, Philadelphia X4 - 2010: Columbus, Noblesville, Cleveland, Buffalo, Hartford - 2011: Montreal, Toronto X2, Ottawa, Hamilton - 2012: Missoula - 2013: London, Chicago, Buffalo, Hartford - 2014: Detroit, Moline - 2015: NYC (Global Citizen Festival) - 2016: Greenville, Toronto X2, Chicago 1 - 2017: Brooklyn (RRHOF Induction) - 2018: Chicago 1, Boston 1 - 2022: Fresno, Ottawa, Hamilton, Toronto, NYC, Camden - 2023: St. Paul X2, Austin X2 - 2024: Vancouver X2, Portland, Sacramento, Missoula, Noblesville, Philadelphia X2, Baltimore - 2025: Hollywood X2, Atlanta 2, Nashville X2, Pittsburgh X2
  • Posts: 15,956
    That really sucks… whatever the reason.  Hopefully they can straighten it out for her. 
    1996: Randall's Island 2  1998: East Rutherford | MSG 1 & 2  2000: Cincinnati | Columbus | Jones Beach 1, 2, & 3 | Boston 1 | Camden 1 & 2 2003: Philadelphia | Uniondale | MSG 1 & 2 | Holmdel  2005: Atlantic City 1  2006: Camden 1 | East Rutherford 1 & 2 2008: Camden 1 & 2 | MSG 1 & 2 (#25) | Newark (EV)  2009: Philadelphia 1, 2 & 4  2010: Newark | MSG 1 & 2  2011: Toronto 1  2013: Wrigley Field | Brooklyn 2 | Philadelphia 1 & 2 | Baltimore  2015: Central Park  2016: Philadelphia 1 & 2 | MSG 1 & 2 | Fenway Park 2 | MSG (TOTD)  2017: Brooklyn (RnR HOF)  2020: MSG | Asbury Park  2021: Asbury Park  2022: MSG | Camden | Nashville  2024: MSG 1 & 2 (#50) | Philadelphia 1 & 2 | Baltimore  2025: Raleigh


  • Posts: 1,468
    As someone who was lucky enough to buy Nashville tickets at face value, this is horrifying...TM can just do whatever it wants and their customer service is attrocious.
  • Posts: 2,034
    edited April 2022
    Whatever happened it’s probably your  fault according to TM so I doubt they will fix it.  Never mind the fact they have tickets in inventory still, so they could/would if they were 99% of the other businesses in existence 
  • 540xxx - Manchester, NH Posts: 1,961
    GlowGirl said:
    Maybe she waited to long to claim them? I know mine came through to claim the weekend before last. Maybe they void them if too much time goes by before claiming. 

    This was my thought, but there's no indication on the "Claim your tickets" e-mail that there was any sort of time limit. Wouldn't surprise me if this was the issue, though.
    "I'm a lucky man, to count on both hands the [shows I've done]. Some folks just have one, others they got none..."

    Hartford 10.02.96 | Mansfield 2 09.16.98 | Mansfield 1 08.29.00 | Mansfield 1 07.02.03 | Mansfield 3 07.11.03 | Boston 2 05.25.06 | Tampa 04.11.16 | Fenway 1 08.05.16 | Fenway 2 08.07.16 | Fenway 1 09.02.18 | Fenway 2 09.04.18 | Baltimore 03.28.20 | Hamilton 09.06.22 | Toronto 09.08.22 | Nashville 09.16.22 | St Louis 09.18.22 | Baltimore 09.12.24 | Fenway 1 09.15.24 | Fenway 2 09.17.24

    "He made the deal with the devil, we get to play with him.
    He goes to hell, of course. We're going to heaven."
  • Boston Posts: 734
    these were the only 2 tickets she got from TM or 10C.  I claimed my Nashville after she did and they were fine.  it seems to be an error on TM end.  They have told her there is nothing they can do.  I hope 10c fixes this for her.  Sher has already bought non-refundable airfare and hotel.
  • Boston's MetroWest Posts: 19,598
    There are too many reports of tickets randomly being refunded for there not to be shenanigans of some sort happening. This shit is wrong. 
    ___________________________________________

    "...I changed by not changing at all..."
  • Posts: 414
    I had fourth row Nine Inch Nails at Red Rocks and 4 weeks after purchasing they got cancelled by AXS. I contacted them and they said they got cancelled due to a over the limit sweep. I only purchased 2 and they admitted that they were cancelled in error but nothing they could do. 
  • Posts: 5,321
    This is different than some of the reports I read about of people who had 2020 tickets refunded. I got tickets for Nashville in the new lottery and their was never an option to get a refund that I can see. There would have been no way for them to have received a request from her, so it is completely their fault and they need to make it right. She might not be able to get the same tickets she had before, but since they are holding onto a number of premium tickets, they should sell her a pair of those at the original price they paid. 
  • Posts: 414
    Also of interest I went on the AXS site after tickets were cancelled and they were selling premium tickets in my seats area for over $1000. Makes you wonder a little bit. 

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