TEN CLUB UK/EU STORE!

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Comments

  • guypjfreak
    guypjfreak Posts: 2,281
    Wish they had a full selection in the EU shop.. Makes me feel like the poor relation.. 
  • guypjfreak
    guypjfreak Posts: 2,281
    AS242348 said:
    SM233749 said:
    Just got my vinyl this morning, but minus the 28 page booklet that was supposed to come with it. Did anybody else not get the booklet or am I the only lucky one?
    Mine was included but it was just loose inside the packaging rather than in the sleeve with one of the records.
    Gonna have to check mine.. 
  • bigphilscolari
    bigphilscolari Posts: 9
    Godishetfield said:
    bigphilscolari said:
    Anyone else order from the https://shop.virginemi.com/ official PJ in the UK not received their items yet?

    Had the dispatch email on the 27/03 after paying for my order back in Jan but have received nothing.  I ordered the full set of Vinyl,CD, single ect...
    Have raised a message through the website top query where my order is but not had any reply so far either :(
    Yeah nothing here either.

    Still nothing here and the local sorting office aren't holding anything either as i checked with them, i have been getting normal post and a few other parcels too from Royal Mail. Still no response to the ticket i submitted to them on Saturday either :(
  • bigphilscolari
    bigphilscolari Posts: 9
    bigphilscolari said:
    Godishetfield said:
    bigphilscolari said:
    Anyone else order from the https://shop.virginemi.com/ official PJ in the UK not received their items yet?

    Had the dispatch email on the 27/03 after paying for my order back in Jan but have received nothing.  I ordered the full set of Vinyl,CD, single ect...
    Have raised a message through the website top query where my order is but not had any reply so far either :(
    Yeah nothing here either.

    Still nothing here and the local sorting office aren't holding anything either as i checked with them, i have been getting normal post and a few other parcels too from Royal Mail. Still no response to the ticket i submitted to them on Saturday either :(
    Really grim this now, still no reply to the ticket i submitted and no contact number to call, going to have to get in touch with Citizens advice and go down the trading standards route by the looks of things. Would expect better from the official PJ outlet for sales nearly 3 weeks without a response is really poor customer service :(
  • joeembleton
    joeembleton Glasgow Posts: 412
    bigphilscolari said:
    bigphilscolari said:
    Godishetfield said:
    bigphilscolari said:
    Anyone else order from the https://shop.virginemi.com/ official PJ in the UK not received their items yet?

    Had the dispatch email on the 27/03 after paying for my order back in Jan but have received nothing.  I ordered the full set of Vinyl,CD, single ect...
    Have raised a message through the website top query where my order is but not had any reply so far either :(
    Yeah nothing here either.

    Still nothing here and the local sorting office aren't holding anything either as i checked with them, i have been getting normal post and a few other parcels too from Royal Mail. Still no response to the ticket i submitted to them on Saturday either :(
    Really grim this now, still no reply to the ticket i submitted and no contact number to call, going to have to get in touch with Citizens advice and go down the trading standards route by the looks of things. Would expect better from the official PJ outlet for sales nearly 3 weeks without a response is really poor customer service :(
    Everywhere is on lockdown with minimal staff processing anything. Getting the orders out frantically is the most likely reason for no response. Updating the system to show if an item is shipped will be treated less urgently. Also postal services are struggling, an item shipped within the UK first class took over a week reach me. This is absolutely not the time to be throwing your toys out the pram because a delivery is running late. Stay patient and stay safe instead.
  • bigphilscolari
    bigphilscolari Posts: 9

    Everywhere is on lockdown with minimal staff processing anything. Getting the orders out frantically is the most likely reason for no response. Updating the system to show if an item is shipped will be treated less urgently. Also postal services are struggling, an item shipped within the UK first class took over a week reach me. This is absolutely not the time to be throwing your toys out the pram because a delivery is running late. Stay patient and stay safe instead.
    Hey, i'm well aware of the situation thanks. I'm not throwing toys out of prams, a simple response to emails after being patient for 2 weeks window isn't too much to ask, i run a business myself and am still managing to respond to customer queries via email within a day or two.

    The items were sent over 3 weeks ago, got the original shipping confirmation but it never arrived so are now considered lost in the post. I am not blaming the company for something getting lost in the post - it happens.  It would be nice to get an actual response and advice on next steps though, whether that being claiming compo from Royal Mail or getting the item resent...#1stworldproblems
  • IamTom
    IamTom Posts: 1,138
    bigphilscolari said:

    Everywhere is on lockdown with minimal staff processing anything. Getting the orders out frantically is the most likely reason for no response. Updating the system to show if an item is shipped will be treated less urgently. Also postal services are struggling, an item shipped within the UK first class took over a week reach me. This is absolutely not the time to be throwing your toys out the pram because a delivery is running late. Stay patient and stay safe instead.
    Hey, i'm well aware of the situation thanks. I'm not throwing toys out of prams, a simple response to emails after being patient for 2 weeks window isn't too much to ask, i run a business myself and am still managing to respond to customer queries via email within a day or two.

    The items were sent over 3 weeks ago, got the original shipping confirmation but it never arrived so are now considered lost in the post. I am not blaming the company for something getting lost in the post - it happens.  It would be nice to get an actual response and advice on next steps though, whether that being claiming compo from Royal Mail or getting the item resent...#1stworldproblems
    I’ve waited 8 days and sent numerous emails asking where my bundle is. I’ve had no reply since they blamed it on the delivery company. 8 days is a joke to respond to an email that asks me if I’d like a refund because they’ve run out of Dance singles. 

    I’ve said it before, currently it seems to me the small/medium sized companies bend over backwards. The bigger...just don’t seem too bothered.
    Given To Live -

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  • diggerbyrom
    diggerbyrom Posts: 41
    ordered the band cartoon t shirt from the US store. cost $45 dollars, Royal Mail handling fee when in country £14.63, arriving Tuesday. Hope it fits because that's an expensive t shirt. 
    Neil Young & Pearl Jam Dublin 1995, Leeds Festival 2006, Manchester 2009, Manchester 2012, Leeds 2014, Amsterdam 2018, London 1 2022, London 2 2022 Manchester 2024
  • Conjack76
    Conjack76 Posts: 40
    I still haven't received my Gigaton Vinyl Bundle , ordered and paid for in Jan - move from pending to shipped on April 2nd - surely despite restrictions it doesn't take 22 days getting to Ireland?
  • bigphilscolari
    bigphilscolari Posts: 9
    Finally got a response a couple of days ago, offered me a replacement bundle which arrived today. Result :) Took a while but they came through for me eventually. 
  • MRMACPHISTO75
    MRMACPHISTO75 Posts: 416
    diggerbyrom said:
    ordered the band cartoon t shirt from the US store. cost $45 dollars, Royal Mail handling fee when in country £14.63, arriving Tuesday. Hope it fits because that's an expensive t shirt. 
    This was the reason as to why I didn’t purchase. Talking around £45 for a T-shirt!
    4784495 - Thomas 9
  • diggerbyrom
    diggerbyrom Posts: 41
    t shirt arrived, fits and good quality, but no way is it worth £45, lesson learnt.
    Neil Young & Pearl Jam Dublin 1995, Leeds Festival 2006, Manchester 2009, Manchester 2012, Leeds 2014, Amsterdam 2018, London 1 2022, London 2 2022 Manchester 2024
  • guypjfreak
    guypjfreak Posts: 2,281
    How much customs etc gets put on just a small parcel from 10c to UK.. Say bunch of stickers and badges.. Basically is the worth it.. Sorry if this sound blaaa I'm still getting over the bollox Boris has yakked on about.. 
  • petted101
    petted101 Posts: 190
    guypjfreak said:
    How much customs etc gets put on just a small parcel from 10c to UK.. Say bunch of stickers and badges.. Basically is the worth it.. Sorry if this sound blaaa I'm still getting over the bollox Boris has yakked on about.. 
    You pay 20% VAT on the value of the goods ordered, which is declared on the package. Then Royal Mail adds a £8 service charge on top.
  • Kearn5y
    Kearn5y Ireland Posts: 3,049
    guypjfreak said:
    How much customs etc gets put on just a small parcel from 10c to UK.. Say bunch of stickers and badges.. Basically is the worth it.. Sorry if this sound blaaa I'm still getting over the bollox Boris has yakked on about.. 
    Depends on the value marked on the shipping lable. Not sure what that is in the UK but think its about £15-$20. Problem is, soon as customs inspect the item, they charge you for the privilage for them doing so. 
    Kearnsy
  • lastexitlondon
    lastexitlondon Posts: 15,018
    Anything  expensive  maybe get a u.s friend to get then send over independently.  


    this song is meant to be called i got shit,itshould be called i got shit tickets-hartford 06 -
  • RideRick
    RideRick Hoorn Posts: 703
    MRMACPHISTO75 said:
    diggerbyrom said:
    ordered the band cartoon t shirt from the US store. cost $45 dollars, Royal Mail handling fee when in country £14.63, arriving Tuesday. Hope it fits because that's an expensive t shirt. 
    This was the reason as to why I didn’t purchase. Talking around £45 for a T-shirt!
    lt is indeed very expensive to order via Tenclub USA, in the Netherlands also a lot of VAT.  Too bad, lots of nice stuff but not worth the extra money.
    | Pinkpop 1992 *BEST EVER*  | Rotterdam 1993 | Amsterdam 1996 | Pinkpop 2000 | Arnhem 2006 | Nijmegen 2007 | Rotterdam 2009 | Nijmegen 2010 | Amsterdam I + II 2012 ** | Amsterdam Eddie Vedder Solo 2012 First European Concert *EPIC*| Amsterdam I + II 2014 | Amsterdam Eddie Vedder Solo 2016 night I  | Amsterdam I + II 2018 | Amsterdam I -> Canceled  +  II 2022 *EPIC
  • tino_11
    tino_11 Posts: 2,196
    Can we have the orange choices t-shirt in the EU store please?
    'F*** the pessimists. F*** 'em.' Eddie Vedder
  • lastexitlondon
    lastexitlondon Posts: 15,018
    I 2nd that


    this song is meant to be called i got shit,itshould be called i got shit tickets-hartford 06 -
  • JPPJ84
    JPPJ84 Hamburg, Germany Posts: 3,464
    @Santos L. Halper Hi Santos, will the Choices Shirt be available in the Euro store? Thanks for an info :)

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