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re: Credit Card Processing Error email

Santos L. HalperSantos L. Halper Posts: 1,750
in The Porch
Hey-
If you received a Credit Card processing error email today, hang tight. Our processing center was overwhelmed with orders yesterday and some authorizations were messed up, we are fixing today, no action is required. If you call or send an email about this, it'll just take us longer to fix the orders.
slh

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    symptomsfadesymptomsfade Posts: 237
    Is this the CD or Tickets?
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    JojoRiceJojoRice Kennesaw, GA Posts: 3,907
    Thanks for the update Santos!  Keep up the good work!
    "I got memories, I got shit"

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    symptomsfadesymptomsfade Posts: 237
    And thank you for the info
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    demetriosdemetrios Canada Posts: 87,697
    Thanks for the update.
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    2-feign-reluctance2-feign-reluctance TigerTown, USA Posts: 23,141
    Sorry @Santos L. Halper  - it said to e-mail you so I did.

    scared homer simpson GIF

    www.cluthelee.com
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    Santos L. HalperSantos L. Halper Posts: 1,750
    symptomsfade said:
    Is this the CD or Tickets?
    Gigaton presale only
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    Gern BlanstenGern Blansten Your Mom's Posts: 17,946
    yes well I compounded the problem by placing separate orders....guess I should have read the email before assuming prior orders were cancelled
    Remember the Thomas Nine !! (10/02/2018)

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    symptomsfadesymptomsfade Posts: 237
    Santos L. Halper said:
    symptomsfade said:
    Is this the CD or Tickets?
    Gigaton presale only
    That helps.  Thanks again.
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    prljmr316prljmr316 Denver, CO Posts: 162
    Apologies for the emails Santos, just following up as the email said too! Appreciate the quick reply here, and as always your hard work!

    John Strohmeyer
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    jwhjr17jwhjr17 Posts: 1,896
    Thanks for update.  I replied before seeing this post, but will hang tight.
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    Dru_CortezDru_Cortez Posts: 953
    2-feign-reluctance said:
    Sorry @Santos L. Halper  - it said to e-mail you so I did.

    Same here bud!
    'Cause you don't give blood and take it back again.
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    lexicondevillexicondevil Bay Area Posts: 1,880
    PHEW! I saw that this morning and nearly had to change my undies. I thought it was tickets. Thanks for the update!
    1991- Hollywood Palladium, California with Temple of the Dog, Soundgarden, and Alice in Chains -RIP Magazine Show Oct. 6th
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    Nothing since then. I suck.
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    ACCBootlegGoddessACCBootlegGoddess Posts: 4,183
    Santos L. Halper said:
    Hey-
    If you received a Credit Card processing error email today, hang tight. Our processing center was overwhelmed with orders yesterday and some authorizations were messed up, we are fixing today, no action is required. If you call or send an email about this, it'll just take us longer to fix the orders.
    slh
    Thank God!  I don't know what your system did but my credit card company flagged it as suspicious even though I have been using this card in the shop for years.  lol.  I straightened them out and emailed you guys.  :)  Good to go when you get to my email. :)
    "Rock and roll is something that can't be quantified, sometimes it's not even something you hear, but FEEL!" - Bob Lefsetz
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    RoleModelsinBlood31RoleModelsinBlood31 Austin TX Posts: 6,140
    Just saw this, sorry I sent an email too before hand.
    I'm like an opening band for your mom.
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    cp3iversoncp3iverson Posts: 8,640
    Signed Gigatons for our troubles??? :grin:
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    UseUrIllusionsUseUrIllusions Posts: 469
    I got a confirmation for my order, but my CC shows a transaction of $0. Is this correct? Prior it would show $1.
    "This melody, inside of me, still searches for a solution."
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    Vedd HeddVedd Hedd Posts: 4,400
    yeah, my credit card shows 4 total charges.  charged twice for Vinyl bundle, and charged twice for the CD. But they are each one penny different.


    Near to death.
    Here to die.
    Scared alive.
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    LizardLizard So Cal Posts: 12,069
    2-feign-reluctance said:
    Sorry @Santos L. Halper  - it said to e-mail you so I did.

    scared homer simpson GIF

    me too
    So I'll just lie down and wait for the dream
    Where I'm not ugly and you're lookin' at me
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    EF11EF11 Posts: 99
    Just got this follow-up email:

    "We’re sorry for the confusion.
    We had a hiccup with our payment gateway due to the very large volume of orders we were getting yesterday.
    We will resolve this issue as quickly as possible and your order should go through tomorrow morning.
    If you receive another credit card email, please let us know.
    We sincerely apologize for the inconvenience.

    Thanks
    10c"

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    PP193448PP193448 Here Posts: 4,281
    cp3iverson said:
    Signed Gigatons for our troubles??? :grin:
    This^
    2006 Clev,Pitt; 2008 NY MSGx2; 2010 Columbus; 2012 Missoula; 2013 Phoenix,Vancouver,Seattle; 2014 Cincy; 2016 Lex, Wrigley 1&2; 2018 Wrigley 1&2; 2022 Louisville
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    primussucksprimussucks Posts: 2,325
    $6.10 standard domestic shipping for a cd??  I paid it but damn!
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    jacquelyncajacquelynca Yay Area CA Posts: 372
    Santos L. Halper said:
    Hey-
    If you received a Credit Card processing error email today, hang tight. Our processing center was overwhelmed with orders yesterday and some authorizations were messed up, we are fixing today, no action is required. If you call or send an email about this, it'll just take us longer to fix the orders.
    slh
    Thank you. I only replies bc the email said it’s important we hear back from you. My heart dropped for a moment bc i thought it had to do with the tickets!  Thanks for all you do 10 club!
    IG and twitter - @jacquelynincali

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    "Watch out for music. It should come with a health warning. It can be dangerous. It can make you feel so alive, so connected to the people around you, and connected to what you really are inside. And it can make you think that the world should, and could, be a much better place. And just occasionally, it can make you very, very happy." -Peter Gabriel
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    Vedd HeddVedd Hedd Posts: 4,400
    Vedd Hedd said:
    yeah, my credit card shows 4 total charges.  charged twice for Vinyl bundle, and charged twice for the CD. But they are each one penny different.


    This looks to have been rectified, by the way. 
    Near to death.
    Here to die.
    Scared alive.
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    anakin_pdxanakin_pdx Posts: 387
    My card still shows 2 charges for the Vinyl bundle.  One has cleared the other is a hold.  Hopefully the hold one will drop today...
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    pjpitt89pjpitt89 Posts: 1,818
    Any update @Santos L. Halper ?
    9/1/00, 4/28/03, 7/5/03, 7/6/03, 7/12/03, 10/1/04, 9/28/05, 5/27/06, 5/28/06, 6/1/06, 6/27/08, 6/30/08, 8/7/08 (EV), 6/12/09 (EV), 10/27/09, 10/28/09,10/30/09, 10/31/09, 5/21/10, 6/15/11 (EV), 9/2/12, 7/19/13, 10/21/13, 10/22/13, 10/27/13, 4/28/16, 4/29/16, 8/7/16, 11/4/16 (TOTD), 8/18/18, 8/20/18, 9/24/21 (EV&Earthlings), 9/26/21, 9/11/2022, 9/14/2022
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    SoLATisASoLATisA Posts: 215
    Still showing 2 charges pending for me. Very frustrating. Emailed 10c once they sent me a payment error blaming the situation on me for mismatched zip code. Then spent 90 min on phone with credit card company telling them I must have done something wrong, until 3 different people convinced me it was a merchant error and not their error. Finally email 10C and they say agree it is their error and will be resolved tomorrow and not to email them again.  

    Status: 2 pending payments (originally just one). Stoked for the album, not delivery mechanism. I know things go wrong, but silence and no way to communicate is not fun. Don’t want to miss out!  So afraid that multiple pending payment will flag trouble for concert tickets on same CC. No way to know for sure. 
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    RK50065RK50065 St. Louis, MO Posts: 885
    primussucks said:
    $6.10 standard domestic shipping for a cd??  I paid it but damn!
    I can stomach that once every 7 years.
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    ChiliChili Posts: 1
    Santos L. Halper said:
    Hey-
    If you received a Credit Card processing error email today, hang tight. Our processing center was overwhelmed with orders yesterday and some authorizations were messed up, we are fixing today, no action is required. If you call or send an email about this, it'll just take us longer to fix the orders.
    slh
    Hi!!! I`m César from Chile
    I have received this mail 3 times already.
    Does anyone get the mail that talks about "two notices"?, the second one says something about changing the "payment method". But my doubt is that the payment was already taken from my credit card (with the one that I made the purchase on Jan. 13). What happens with this? Is there some refund? I’m lost in this part, Can you help me??
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    anakin_pdxanakin_pdx Posts: 387
    My second charge finally dropped. 
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