We must have a better system to deal with 10c ticket exchanges / refunds

MayDay10 · June 2018

These are just zany rules for the sake of making rules.

The best system is don't schedule your wedding on a day you have clearly non refundable tickets for a concert unless you don't mind eating the cost

bertan · June 2018

MayDay10 said:

These are just zany rules for the sake of making rules.

The best system is don't schedule your wedding on a day you have clearly non refundable tickets for a concert unless you don't mind eating the cost

Thanks for the tip. I'll make sure that I'll pass that memo to cancer cells, dying relatives, last minute work projects, flight cancelling thunderstorms, etc...

I did not chose to have my wedding on that date, for reasons beyond my control, that was the only date available to me. But even if I did chose it, this is not just about me. Many people have to opt out of their tickets because of unforeseen reasons, usually health problems of themselves or close relatives. You can't plan these things, and you can't predict them 7 months away.

I'm sorry if this seems to you like "rules for the sake of making rules", but I can assure you it's much more than that.

lastexitlondon · June 2018

In the case of the folk who's cancer stopped them something needs to be done that is the ultimate unpredictable situation. Not so much work or wedding. 10c must see that?

Zod · June 2018

bertan said:

vedderman42 said:

I love the intent behind this...”life happens, I can’t make the show.” I totally understand it and it sucks.

BUT...can you all imagine what would happen if the 10C didn’t have this policy? You think the lottery is tough now. Imagine thousands of 10c members entering for shows that “they think they could go to.” It would be chaos and we all would suffer...not just the few that have unfortunate life situations.

I think being able to exchange/return 1 or 2 pairs of tickets for every tour is not asking too much. Yes it would make lottery slightly tougher, but I don't believe it would change the odds that much. I also like the insurance idea mentioned a few posts earlier.

Another option is you get to return a pair of tickets, but get refund for only one ticket. That might discourage over-buying.

Then 10 has to deal with running additional sales and selling the returned tickets. Even TM doesn't deal with returned tickets. I don't think the 10c would offer a return ticket program, because it's a big make work project for them.

I'm ok with the way it is now. If I ever have some kind of emergency I'll have to eat thing tickets, but given how easy it was to get ticket this year, restricting people's ability to transfer ticket seems to be a win.

Attaway77 · June 2018

It's not PJ who needs to change the system, it's logical thinking of those who choose to 'absolutely have to put in for the lottery" without the understanding this isn't like normal ticket sales. It's not a complicated process. It's become more of a circus, trade my night one for your night two GA cause I can't make it but I put in for it anyways, etc.... It's not PJ who needs to change the system. Sad part is, like it or not, we are all getting older and concert runs will eventually become far and few in-between. So plan accordingly.......

on2legs · June 2018

bertan said:

MayDay10 said:

These are just zany rules for the sake of making rules.

The best system is don't schedule your wedding on a day you have clearly non refundable tickets for a concert unless you don't mind eating the cost

Thanks for the tip. I'll make sure that I'll pass that memo to cancer cells, dying relatives, last minute work projects, flight cancelling thunderstorms, etc...

I did not chose to have my wedding on that date, for reasons beyond my control, that was the only date available to me. But even if I did chose it, this is not just about me. Many people have to opt out of their tickets because of unforeseen reasons, usually health problems of themselves or close relatives. You can't plan these things, and you can't predict them 7 months away.

I'm sorry if this seems to you like "rules for the sake of making rules", but I can assure you it's much more than that.

You knew the rules going in. I still don’t get all the drama or that the ten club is at fault here.

on2legs · June 2018

All ticket sales are final. No refunds. No exchanges. No name transfers. No exceptions. Please do not enter for a show you are not certain you can attend.

Attaway77 · June 2018

bertan said:

Thanks for the tip. I'll make sure that I'll pass that memo to cancer cells, dying relatives, last minute work projects, flight cancelling thunderstorms, etc...

Wow.... To read this above is just crazy. It's a fucking concert man, nothing more, nothing less. Unreal...

chime · June 2018

Lost In Ohio said:

Horse2345 said:

Lost In Ohio said:

chime said:

At this time US shows were all seated, no lottery so totally seniority based.

Did I just read this?

I really hope I'm misinterpreting this.

You are, "at this time" was referring to that time in the past when there was no ga. Now there is ga

The lotto has messed with senority in the fact that people can join today and be up close. This is kind of a win because it gets people up front who are excited for Alive and Betterman. When the band plays those old classics, they're not playing to rows and rows of empty seats because someone has heard that song ten nights out of the past 25 and has heard that song 250 out of 275 shows they've been to.

Some people think that they were "guaranteed" tickets before the lotto system came into place. This was never the case. More shows and fewer fans in 98, 03, whenever made it seem like people were guaranteed 10C tickets, but this was never the case.

The lotto is unrelated to seniority. Seniority only applies to seat assignment, not who gets tickets.

I meant no lottery rows. Later on they started was it rows 1-2 and 9-10 were a lottery and not seniority based

It was still F5 like crazy to buy tickets

Sorry using term lottery was a bit confusing as they now have the lottery sales.

bertan · June 2018

on2legs said:

bertan said:

MayDay10 said:

These are just zany rules for the sake of making rules.

The best system is don't schedule your wedding on a day you have clearly non refundable tickets for a concert unless you don't mind eating the cost

Thanks for the tip. I'll make sure that I'll pass that memo to cancer cells, dying relatives, last minute work projects, flight cancelling thunderstorms, etc...

I did not chose to have my wedding on that date, for reasons beyond my control, that was the only date available to me. But even if I did chose it, this is not just about me. Many people have to opt out of their tickets because of unforeseen reasons, usually health problems of themselves or close relatives. You can't plan these things, and you can't predict them 7 months away.

I'm sorry if this seems to you like "rules for the sake of making rules", but I can assure you it's much more than that.

You knew the rules going in. I still don’t get all the drama or that the ten club is at fault here.

I'm not looking for drama, I just don't like to be accused of "making rules for the sake of making rules". It's not about picking a fight or getting my money back, I've accepted the fact that $450 has gone down the drain. It's about finding a system that has a little more flexibility and empathy towards personal situation. It's about the future tours and all I'm looking for is a healthy discussion to achieve that. I'm sorry if my post seemed aggressive.

Like I said in the beginning, our current system simply does not try to help anyone with a difficult situation. I think it should at least try to. 1 pairs of tickets to return / exchange for each tour is a simple solution that at least help people a little.

bertan · June 2018

Attaway77 said:

bertan said:

Thanks for the tip. I'll make sure that I'll pass that memo to cancer cells, dying relatives, last minute work projects, flight cancelling thunderstorms, etc...

Wow.... To read this above is just crazy. It's a fucking concert man, nothing more, nothing less. Unreal...

I'm sorry if that sounds dramatic but those are the kinds of things that happen in life and prevent you from going to concerts. You don't schedule those things, and that's what I was replying to. Yes if there's a health emergency you wouldn't give a fuck about the tickets, but why would you waste hundreds of dollars in that kind of situation. That's what annoys me, Ten Club's indifference to your helplessness. And I still think there must a better way to deal with those kind of situations.

on2legs said:
All ticket sales are final. No refunds. No exchanges. No name transfers. No exceptions. Please do not enter for a show you are not certain you can attend.

This is the problem. I was certain I could attend. I live in London, I bought two pairs of tickets for London gigs. Like I said on the previous post, I'm not looking to get my money back on this tour, I'm trying to find a better way for the next one.

MayDay10 · June 2018

How many fan clubs offer ticket refunds?

Sandy66 · June 2018

They also should have the option of single tickets, of the 4 shows I won, 2 of my extra buyers have pulled out at last minute. Would be much easier if I didn't have to worry about getting rid of spares and make more tickets available

danny · June 2018

agree 100 percent

jdopj · June 2018

MayDay10 said:

How many fan clubs offer ticket refunds?

Or airline tickets, or ........
Its unfortunate but you can either turn them back in or sell one of them.
If you sadly got sick or a wedding or whatever it may be the concert is not high on the priority list.
You can’t make a rule for every situation, it just makes it too easy to manipulate the system which we see time and time again when 10c tries to accommodate someone

maynardsux · June 2018

Or maybe have another lottery draw closer to the date for unclaimed/returned tickets and only allow people that didn't win previous lottery for those shows to enter.....I could have swore they did this for Wrigley a few years back, no? I can't remember but I seem to recall a second lottery

benjs · June 2018

Here’s my suggestion.

1. 10c lottery as per usual - winners told about winning tickets, etc.
2. Continued lottery for losers to assign waitlist rank
3. Email goes out to losers asking whether they want waitlist status for cancellations, etc.
4. Winners have up until X weeks before the show (based on Ten Club ability to process changes) to request cancellation, with no guarantees
5. As cancellations are requested, wait listed individuals are contacted in their waitlisted order. If they respond within enough time, they can buy those tickets, and the original purchaser is refunded. If no waitlisters come forward in time, tickets remain in the original buyers’ possession

This removes the abuse potential, as you can’t sell your tickets to a named individual, only the next one in line.

PJNB · June 2018

benjs said:

Here’s my suggestion.

1. 10c lottery as per usual - winners told about winning tickets, etc.
2. Continued lottery for losers to assign waitlist rank
3. Email goes out to losers asking whether they want waitlist status for cancellations, etc.
4. Winners have up until X weeks before the show (based on Ten Club ability to process changes) to request cancellation, with no guarantees
5. As cancellations are requested, wait listed individuals are contacted in their waitlisted order. If they respond within enough time, they can buy those tickets, and the original purchaser is refunded. If no waitlisters come forward in time, tickets remain in the original buyers’ possession

This removes the abuse potential, as you can’t sell your tickets to a named individual, only the next one in line.

Still abuse the fact of getting more then you need then deciding after winning which ones you will use. Plus all of the extra work/headache for 10 club. If I knew I could just put in for any show and cancel with no repercussions why would I not put in for everything and just cancel the ones last minute that did not work out?

on2legs · June 2018

PJNB said:

benjs said:

Here’s my suggestion.

1. 10c lottery as per usual - winners told about winning tickets, etc.
2. Continued lottery for losers to assign waitlist rank
3. Email goes out to losers asking whether they want waitlist status for cancellations, etc.
4. Winners have up until X weeks before the show (based on Ten Club ability to process changes) to request cancellation, with no guarantees
5. As cancellations are requested, wait listed individuals are contacted in their waitlisted order. If they respond within enough time, they can buy those tickets, and the original purchaser is refunded. If no waitlisters come forward in time, tickets remain in the original buyers’ possession

This removes the abuse potential, as you can’t sell your tickets to a named individual, only the next one in line.

Still abuse the fact of getting more then you need then deciding after winning which ones you will use. Plus all of the extra work/headache for 10 club. If I knew I could just put in for any show and cancel with no repercussions why would I not put in for everything and just cancel the ones last minute that did not work out?

Agreed. It’s not as simple as people believe.

D-Rod · June 2018

on2legs said:

PJNB said:

benjs said:

Here’s my suggestion.

1. 10c lottery as per usual - winners told about winning tickets, etc.
2. Continued lottery for losers to assign waitlist rank
3. Email goes out to losers asking whether they want waitlist status for cancellations, etc.
4. Winners have up until X weeks before the show (based on Ten Club ability to process changes) to request cancellation, with no guarantees
5. As cancellations are requested, wait listed individuals are contacted in their waitlisted order. If they respond within enough time, they can buy those tickets, and the original purchaser is refunded. If no waitlisters come forward in time, tickets remain in the original buyers’ possession

This removes the abuse potential, as you can’t sell your tickets to a named individual, only the next one in line.

Still abuse the fact of getting more then you need then deciding after winning which ones you will use. Plus all of the extra work/headache for 10 club. If I knew I could just put in for any show and cancel with no repercussions why would I not put in for everything and just cancel the ones last minute that did not work out?

Agreed. It’s not as simple as people believe.

Exactly, their is no perfect system. It is what it is.

We must have a better system to deal with 10c ticket exchanges / refunds

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